This review pertains specifically to the service center, though unfortunately it's affecting our decisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks. read more

Subaru South Charlotte - These are how the Subaru direct seat covers were left - why both were removed is confusing as well - Car Dealers Near Me - Pineville, North Carolina

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So we had an interesting experience with our Subaru Outback ... we drove from Chicago to Charlotte, and the OEM battery pooped out a day later (we had 55,000 miles on it). We used the Subaru Roadside Service for a free tow, and went to Subaru South Charlotte for repairs ... but the tow truck driver took the car to Williams Subaru. So the only thing we did at Subaru South Charlotte was get help finding out where our car was ... the service people here were very nice and helped us get to the right place. Beautiful dealership, and we'd not hesitate to use it correctly one day. read more

My salesperson Matthew Schepers was amazing. From my first visit a few weeks ago then this last Saturday, I came back and got that beautiful Subaru I was looking for. A beautiful, Pearly White new 2025 Subaru Forester . The Finance Manager Patrick Leinthall is really the star of this story as he was the one that introduced me to Matthew Schepers (Thank you for showing me your best salesman) AND Patrick also straightened out a piece of my lease agreement that was written up wrong. Not only did he apologize for the mistake, he corrected the error and made it right. A huge thank you to Patrick. I must say that the Subaru brand has won me over as this is my Fourth (4th) New Subaru. 12 years of Subaru Love ! Highly recommend you call Matthew and get yourself a new Subaru! Two thumbs way up ! read more

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I love my Subaru Forester. It sent me a Valentine before Valentine's Day this morning. This car saved my life last year in a serious rear end collision. I will never buy another vehicle other than a Forester. read more

Subaru South Charlotte - My Subaru Forester sent me a Valentine - Car Dealers Near Me - Pineville, North Carolina

Excellent service center staffed with knowledgeable advisors and skilled technicians. They're always really efficient when it comes to diagnosing and servicing my vehicle. Specifically I worked with Sean who coordinated the process of deep diving a concerning rattling noise. When they needed additional information regarding the concern, I had the opportunity of interacting directly with the technician in the car to replicate the issue and go over in detail what I was experiencing. The entire time they generously provided a loaner vehicle to make the process more convenient. When I ran into a separate issue with a clicking sound when turning, the service manager- David- personally worked with me to address my concern. He was able to successful diagnose the problem and offered fair pricing to repair the vehicle. Again, the loaner vehicle was a huge blessing given that it became our primary mode of transportation during the entire process. If you want repairs done right at a transparent price with the added convenience of a loaner, this is the place to go! read more

I recently bought a 2021 Subaru outback XL from a young lady Whitney Jarrett. It was one of the most enjoyable experiences I've had in my 70 years buying cars. She is absolutely fantastic and would recommend her to anyone that was interested in a new or she was great thanks Whitney. I don't wanna post it. read more

These people are some of the most deceptive and dishonest people that I have ever done business quite frankly. I had a major oil leak as well as a transmission leak and for over a year I complained to their service department to get it fixed and they would constantly tell me nothing was wrong with my car. Finally after they decided to fix it right before my warranty was almost up. One of these guys had the nerve to tell me that I have no warranty without looking up anything and told me if I had a problem with it I could call my lawyers. These people will remove all four of your tires when they change the oil to inspect your vehicle but won't rotate them unless you pay them an extra 30 dollars or they will try and trick you into paying the money by telling you it's included. Not to mention they spam you with messages nonstop when you make an appointment with them and then human beings continue to spam you even when you have asked them to stop. Now after writing the review some woman is going to reply to what I said by putting my personal information online for people to see and then making one of these most bullshit excuses I've ever heard for the attitude I received when explaining my car was under warranty. Not to mention I have been lied to multiple times about the price of the oil change with tire rotation. I was told it was included and has been done every time on my vehicle when anyone with a brain knows that isn't true since they charge extra for it, clearly stated in the reply. This is completely unacceptable and insulting to my intelligence for you to make excuses like that. Not only do you treat customers like they have room temperature IQ levels you double down on your previous actions that are unacceptable and give some deflection of an answer when you could just admit to scamming people. No matter what you say they will lie to your face and tell you something like they want to be transparent on their pricing, as if they are reading from a script. read more

I love the fact that I don't need an appointment for service. I can just show up and my car is taken in immediately. The new location is amazing and the waiting area is very comfortable. The service people are very helpful and friendly. read more

My check engine light came on so I brought it in for service here at the dealership. They told me that it was based on sledge buildup in the engine and charged me $500 for an oil change that didn't fix the problem now they're telling me it it's $2600 to replace the ECM computer module in the car. Scaming me. They said they are not sure that will fix it. My recommendation is proceed with great caution. I will post the ridiculous pictures they shared. read more

As far as car dealerships and buying a car goes, we had a pretty good experience here. Jeff was really knowledgeable and helpful throughout the process. We ended up being able to get them down to a reasonable price. They also let us put $6.5k on a credit card which was way more than the Subaru dealership on Independence. We couldn't be happier with our new car. We had a good experience here so we would come back again. read more

Subaru South Charlotte - Our new 2018 Outback! - Car Dealers Near Me - Pineville, North Carolina

We worked with Jamario Moore to purchase our new Outback. He was wonderful and helped us every step of the way. He was great with follow-up and was a pleasure to work with. He even got back to us quickly after the purchase when we had some questions we forgot to ask. We also had assistance from David in service who did an amazing job. Our 2 dogs were even able to go with us when we stopped by the servicing department. They enjoyed their time as well. read more

I am the proud owner of a 2019 Subaru Outback. I reside in Farmville NC but this week I am visiting family in Charlotte. On my way to Charlotte the 'change your oil girl' light came on. NBD, right? Wrong. The next day the 'your oil is low light ' came on. Yikes! I called the Subaru dealership in Pineville and I was told about their Express service. The next morning (today) I showed up at 7:30a ish and I was first in line! My car was serviced in no time and everyone I encountered was just precious. Will I return to this dealership? YES. Would I recommend this dealership? ABSOLUTELY. read more

Well, where do I begin? Brought my 2017 outback in for service on Saturday 11/02/24 for 90,000 service. The service was a brake fluid flush, coolant flush, and air fuel induction cleaning for a whopping 596.49. I drive home and Monday (today) I look under the hood, the coolant level is well below low on the reservoir and the coolant reservoir cap is open. No splash of coolant inside the engine compartment because the reservoir was so low and the technician never did the work. So I look around the engine and guess what, there is no dust disturbed where the air induction cleaning should have happened. I take pictures and call the dealership service department and tell them what they did not do. Got a call from my service advisor that "assisted" me and he was not helpful. Said he would notify his manager. We'll hours go by and still no contact from the service manager. We'll, this leads me to say these people are scam mechanics. Take your vehicle somewhere else where you can trust. And always look under the hood before leaving the dealership. ​ read more

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If you're selling Subarus at a dealership, you should ideally be passionate about Subarus but at the very least know something about Subarus. My husband and I went to this dealership to look at Subaru Foresters. The sales rep (granted he was new) did not have a clue about Subaru cars. I would ask him the most basic Subaru question and he would have to reach for his phone to google it up. And the information he did give was often incorrect. The Forester Touring does come with a CD player. The backseats do recline! I mean...hello...did they get this salesperson off the street somewhere and just put him on the sales floor with ZERO training because my tabby cat knows more about Subarus than this dude! Epilogue: We ended up buying a Subaru from Williams Subaru where we worked with a knowledgeable salesperson and got a great deal! read more

When I was shopping for a car I went into Subaru South Charlotte to learn more about the Crosstrek. I was connected with Leah G. who was very knowledgeable (far more than Toyota or Honda) about the intricate details of the car and was able to answer all my questions right away. She was very friendly and no pressure at all. I ended up purchasing a Honda, but if you're looking for a Subaru - make sure to ask for Leah. read more

I leased a new Forester this week and had an excellent experience working with Lawrence Snipes. He was very knowledgeable about the vehicle and told me some little obscure things about the car that will come in handy. He explained all my options but did not pressure me to buy something I did not need or want. I would be more than happy to buy a car from him again. The new building is very nice and the finance man, Chris, was also easy to work with. If you want to look at Subaru, come see these guys! read more

Very happy with the car purchase process with SSC! Lawrence was excellent to work with..no pressure, very knowledgeable, and kept us informed the entire time our Subaru was built. Excellent service from Paul in Finance! Again, no pressure and a pleasure to work with. We went from never owning a Subaru to being a 2 Subaru family! Looking forward to reporting on the service department, but if the attention is given there as it is elsewhere in the dealership, we'll have more great things to say! I definitely recommend Subaru South Charlotte! Thank you Lawrence! read more

TERRIBLE!!! I just took my Subaru in for an oil change. I called twice to get a price check. For my year and make I was told $78, including tax. I was charged $89.07. I was also told 40 minutes when I pulled in. I left 90 minutes later. When I went to check out, they tried to charge me for a tire rotation as well. I told the mechanic I did not ask for a tire rotation. He went back and printed a new service invoice. Seriously?!?! Do not take your vehicle here. read more

I wish I could give more than five stars. Subaru South Blvd is amazing. I was looking at purchasing a Toyota and went to try a Subaru just to see. Doug Holden was so thorough in explaining the different models and let me ask lots of questions and test drive a car. I was hooked as soon as I got the car out on the road. When I came back in, there was no pressure. Nancy in finance made the purchasing process so easy. And when I picked up the car, Leah took the time to explain everything and sync my phone to the car. Everyone at the dealership is friendly, caring, and they don't pressure you at all. I love my new Outback and Subaru South Blvd is my new favorite dealership! read more

Subaru South Charlotte - Car Dealers Near Me - Pineville, North Carolina

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My 2014 WRX was very sluggish when starting and raising/lowering windows. Also, when I attached any electronic device via the outlets in the arm rest, the car actually drained the device's battery instead of charging it. Thought that it could be my battery. Took the car in for a "free battery check" after calling and confirming that it was free to do so. It took them over 30 minutes to "check" my battery then they charged me $38 for the "free check" and said that it was for the tech's time when I questioned the charge. Have not been back there since. Now go to Subaru of Concord and get much better and honest service. Eventually bought a new battery after reading reviews about Subaru battery life. read more

after giving a deposit to for a new vehicle to our salesman paul at subaru of south charlotte, the wrong color car arrived! we did not accept the car and was told another was being ordered. this they anticipated would take another month. we decided not to purchase a car from them after all, and asked that they refund our deposit. our salesman never proceeded to tell a manager about this and he, patrick, said her would issue the credit today! not only have they not returned our deposit, but they just charged another $1000. to our credit card!!! i can't believe the incompetance of this dealership! as of tonite we are contacting our credit card company to try to ensure that any other charges are blocked!!! read more

My wife and I were looking at a used Subaru Outback at another dealership (not a Subaru dealer) and it was the typical high pressure annoying sales tactics. I called Subaru South BLvd to see what kind of offer they had on new ones and got transferred to Patrick a manager. Not only was he extremely kind but made me feel I had to stop by to see what they had to offer. We made the drive and when we arrived at the store Patrick introduced us to Doug so he could help us out. Doug was super knowledgeable and very passionate about Subaru's which made our experience even better. After working some numbers doing some paperwork (which Doug made painless) we came to a final deal that we couldn't pass up. Malik gave us a quick, flawless and entertaining run through finance and then back to Doug for delivery. Not only was our experience fun and pleasant but Doug took the time to make sure my wife and I had a thorough knowledge of all of the features of our new car before leaving the lot. There was a little glue residue from the protection paper from shipping on the hood so he got it back to detail right away to make sure it was perfect before we drove away. Keep in mind this was 9pm since we didn't get there till later! RC the general manager made an appearance to make sure it was perfect himself and only a short minute later we were on our way! As a previous car salesman myself and a purchaser of many vehicles in the past I can say hands down these guys are some of the best! 110% would recommend this store for your next vehicle. You cannot get a better experience or feel more welcomed and valued any where else! Thanks again to Doug and the whole South Blvd Subaru team for taking such great care of us. read more

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After a not-so-pleasant experience at Subaru South Boulevard, the general manager (RC) took it upon himself to personally, reach out, apologize, and mend the situation. The staff that we dealt with was kind, and RC is one of the most personable and authentic car dealership managers I've met. I recommend Subaru South Boulevard if you're looking for a car in the Charlotte area. They're also pet friendly. read more

Subaru South Charlotte - Car Dealers Near Me - Pineville, North Carolina

Updating my review based on my experience; I had a lot of issues with my entertainment console, but a software update fixed the issues (so far). The staff was friendly and worked to fix my issue quickly. PS- the only thing that almost prevented me from choosing the Outback was the small size of CarPlay. The software update fixed that, so that it's now huge. I love my car again read more

Went in close to closing time and had the pleasure of working with Lawrence Snipes. Even though we came late it I never felt rushed. I test drove 3 cars, the 3rd one I fell in love with. There was never pressure, he was very neutral when telling me about the cars. I feel like I would have been more like, "buy this one and go" b/c we showed up and hour before they closed. I secured financing via my credit union but the man we worked with in financing was very nice, offered me a great rate if I decided to refi at any time. I came back the following day to do my paperwork and was very crunched for time so I appreciated them having everything together & ready to go when I got to the dealership per my request. I thoroughly enjoyed my experience with this dealership, and will be back when I'm ready for a new vehicle. Subaru's sell themselves but these guys here are a great little dealership! read more

Took my moms car here for routine service and an oil change. Even though I am not the official car owner, I was welcomed with open arms at the service center. I also had made and confirmed an online service appointment. The building seems like it has had a recent remodel, new floors, clean white walls, and a nice glass/stone tile accent wall. High top bar stools and compact leather chairs populate the service waiting room with water and some crackers available for those that are waiting. I like the way the waiting area has a corner of the front of the building so a lot of natural light comes in, rather than an inner room of fluorescent lights. I've been to this location pre-remodel and the people were just as friendly, but the building and interior were just a bit dated. read more

We leased our first Subaru the other day. It was EASY and a yet I say, FUN experience. From our first moment a 10 days ago, Brian B. was fantastic. He answered every question we asked. He was fun and funny. The test drive process was easy, fun and informative. Then when we came back to "do the deal"...it was an incredible TEAM effort which we've only experienced at one other dealership EVER. From Patrick the sales manager, to Brian, to his team mate TJ- they worked together like a well oiled machine. They made sure our time was spent efficiently, kept our 11 year old entertained plus gave him a snack and water. It was a PLEASANT (a word I rarely use with a car leasing or buying experience) and truly fun experience. As we were doing the initial paperwork, another man came through and let TJ know the detailer was getting ready to leave for the day and offered to take our car to him so it could be detailed for us (we were there at the end of the day). Then we met with John in finance. John was very detailed and worked to make sure the numbers were in alignment with what we worked out with Patrick and when there was an issue, he worked until he could get things better. Signing the mountain of papers was actually fun. We went through it and understood everything and found ourselves laughing with John as we talked together. Brian lead the way in the beginning and he was there for delivery. He wanted to make sure all our questions were answered. And in the next couple weeks we go back to meet with Eric for more training. This was an easy, fun experience. So rare from my previous experience except for one other place - and it was refreshing. We are excited about this new relationship with Subaru of South Boulevard and everyone there. read more

This was the easiest and most enjoyable car experience ever. Debbie Alvey (Internet Sales) and Lawrence Snipes made the sales experience a pleasure. Absolutely ZERO pressure with a reasonable amount of follow-up just to see how things were going. Financing was surprisingly stress-free and I got a rate that put my credit union to shame. In short, I think that I made a good decision in purchasing from Subaru of South Boulevard. I'm looking forward to many years of service and future purchases from this dealer. Highly recommended. read more

Subaru South Charlotte - My new 2018 Outback - Car Dealers Near Me - Pineville, North Carolina

I love this Subaru location. Always top notch service without an appointment. Thanks!

TLDR: The service is great. Would definitely purchase another Subaru here. Only downside was our salesman--initially--tried to focus on how much we wanted to pay each month and what color we wanted--things neither my wife nor I care about. Once he realized we were paying in cash and don't care about vanity, he changed his approach. I respect that. read more

I took a chance and bought a used Honda from them. They did fix a few things that I pointed out ahead of time however within one month of buying the car, I started noticing a transmission jutter. Thought maybe it was a bad tank of gas so waiting until I had to refill again and it only got worse. I took it to Honda who said the transmission needed to be flushed, a $400 service. I called Subaru and spoke to my rep Felipe who asked his manager about helping with the cost. His manager said no, and I asked to speak with him and was told I would get a call back. Left a voicemail the following day and still no one called me back. I'll stick with Honda going forward. read more

On July 1, 2023, I visited this dealership on the recommendation of someone I had met at a car wash. He is a longtime customer and raved about how good they were. Since I was in the market for a new car I decided to check them out. Long story short, I bought a new Subaru Forester! This was the best experience I've ever had buying a new car. No high pressure from anyone; just if the numbers are right will you buy the vehicle. Well the numbers were very fair and I feel like I received an excellent deal. I am a very happy and satisfied customer. Give them a try!! read more

My first and second purchase experience​. ​Core Services: Sales (A+): Fantastic experience​. Both purchases were initiated​ with Doug Holden. Well informed and no pressure approach. Service: No experience​ yet ​ Amenities (B): Full-service​ dealership in a newer building. Not much customer parking tho. Price New (A+): Best price with a 300-mile​ radius. Price Used (B): They were not the cheapest option nor were they the most expensive option. However, based on the quality of the vehicle and the market they were fair. They need to make money, and I need to save money. Somewhere in the middle is a fair price and they provided what I was looking for. Inventory New (A): Two dealerships​ provide a ​deep inventory. Inventory Used (B): Quality over quantity. I'll take that any day​. Overall Process (Great): Not the quickest but I'm not looking for a grocery store transaction when purchasing a vehicle​. I'm making a big commitment. Fantastic staff that makes you feel at home. If you are here to figure out if this dealership is worth your time and your hard earned dollars. I encourage you to take the time and read my full review of this dealership. Below is the new story of my second purchase experience. Also, I don't write for a living and speak multiple languages. I blame all grammatical, spelling or whatever else you notice on our education system. With a Fletch Score of 67, most readers should be to read this. High-Level Review: Top notch customer service with competitive pricing. I have either initiated small talk or have been involved in full-blown interaction with multiple staff members. Everyone has made me feel as if I have known them for a long time even during tough conversations. Also, several employees spoke exceptionally well of the family that owns these dealerships. Unsolicited comments that confirmed my observations that these "guys" are not just about the money. For used premium​ used cars. They were not the cheapest nor the most expensive, but my previous experiences and proximity made the decision simple. Remember, spending money is easy but getting service after they have your money should be part of the formula. Additional Commentary: I can't speak for anyone who is looking for a used bottom line priced vehicle at a significant dealership. My opinion; those type of deals are located at the used car lot next to a check cashing place. You know, those "Car4U" or "Every1getZ4pproved" places. Personally, I will always pay a fair price for a premium product. Especially, when it concerns something significant, and I consider this dealership a premium product. Yes, the dealership. Every dealership has cars, but not all have excellent customer service. Besides, quality dealerships will have quality products. Spending money is easy but getting the most for your cash is tricky. That's the big picture approach and considers customer service after the purchase. Will they make your life simple when a problem comes up. I'm a firm believer that leadership starts at the top. So, kudos to the owners and managers for not losing sight of the values that seem to be absent in most places. As stated above, that's my opinion. Our Purchase: 2012 Subaru Outback Limited. Not relevant to the review but I feel compelled to mention that the car looks fantastic. Seven years old and it appears as if it just rolled off the assembly line. My girl's appreciation and gratitude will always stay with me. That's why I will never forget anyone involved in making this memory. Thank you, Subaru of South Boulevard. Staff mentions for my second purchase​: Doug Holden (sales): No pressure assistance. Always enjoy the conversations. Doug is not your typical car salesman. Keep it up. Scott (sales manager): The "closer." Thanks for making it easy. Chris Stone (finance manager): Stellar human celebrating 10 years at the dealership. Thanks for everything and finding great rates. Patrick Leinthall (Sales Manager): The guy who saved the day. THANK YOU!!!! John Baker: Helped me put a bow on it. The Owners: Thank you for supporting folks like Chris, Doug, Patrick and providing a safe place for a stressful situation. I'm a firm believer that leadership starts at the top. So, kudos to the owners for not losing sight of the values that seem to be absent in most places. If you want the best price and investigate. However, sometimes it's​ not a simple as the best price. Subaru of South Boulevard was on par with everyone else with a significant and extremely important difference. I asked for a fair price, and they gave me a reasonable price without the typical back and forth games. The key word is "reasonable" or "fair" price point. They were not the cheapest option nor were they the most expensive option. However, based on the quality of the vehicle and the market they were fair. Be rational with them, and they will return the gesture in spades. read more

Subaru South Charlotte - 2012 Subaru Outback Limited, my daughters first car and our second Subaru. A gift for good human in the making. - Car Dealers Near Me - Pineville, North Carolina

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I reached out to this dealership to squeeze in a test drive of a vehicle on their lot and they were very accommodating and professional. Michael A. was awesome at coordinating my arrival and introducing me to the team who would help me. I was greeted immediately by a gentleman (I believe named Malik) who was very helpful and found Michael for me. Felipe on the sales team was very helpful in explaining the far features, allowing me to test drive and then going over options if I chose to purchase. He was very good at following up promptly via text or calls to address all my questions and to work with me on the package I was considering. I met the GM and spoke with him again, as he wanted to be sure they were hitting all the points I needed to make my decision. I would recommend this dealership to anyone looking for a Subaru. read more

Amazing professional and expeditious service at Subaru South Boulevard from each and every employee I interacted with, Hayley Huffman, Matt Schepers, and Bonnie Chibbaro. My situation was particular, as the car was for my wife and she wanted this specific build, Geyser Blue Outback Wilderness. In the endless search only Subaru South Boulevard had it in stock and within hours on a Saturday I closed the deal and drove it home to surprise my wife. I can't thank the entire staff and management enough, they were courteous, sensible, responsive, and the consummate professionals I needed to close the deal to my wife's surprise. One month later, my wife enjoys every minute she gets in the car, it's safety features and handling of rough city pothole roads is second to none! read more

Subaru South Charlotte - Car Dealers Near Me - Pineville, North Carolina

I found a car on the internet. Called new car sales at the dealership. Talked to Angela and ask if the car was still available. She said she would check and put me on hold. When she came back, she told me the sales manager said it was available. I called the next day and told Angela I would be there between 1:15 and 2 pm. She said the car would be ready for me to test drive. Later that day she sent a text confirming my appointment. When I arrived, I ask for Angela, and she came out to meet me. Then another man came up to me and ask if that was the only car I was interested in because the car had been sold the night before. I felt like they just wanted to try and get me into the dealership so they could try and talk me into another car. I live about 40 minutes from the dealership. I feel they were very unprofessional. read more

Good business run by good people. I bought my first vehicle from here, and the whole team was super helpful and made the process easy. They treat customers right, and weren't pushy or condescending even though I was a first time buyer. I did have to wait a few months for my car to arrive, but Tommy was great and sent me monthly status updates. Then once it arrived, the rest of the team at Subaru held that same level of customer service. Well worth the wait! I am extremely happy with my Forester. read more

I visited 4 local Subaru dealerships. Subaru South Charlotte in Pineville was my last stop. First, Jay was able to find comparable vehicles and work up a quote for us prior to making the drive. This was helpful considering the long haul. Jay was amazing and helpful. Upon arrival, I was greeted by Jonah, who was expecting me and Jay drove the car up front. Jonah answered all my questions and when he didn't have the answer he found out quickly. We test drove the car and went in to talk financing/price. This was a laidback, no pressure process. Even when the Sales Manager Rob came over, it was to thank me for coming in and to let me know they were working on price and would come in under the quote. Fauzi made the "sign and drive" portion of the experience lighthearted and easy--He was very thorough and explained every signature. Jonah made sure the car was clean, detailed, and ready for me to drive off the lot. The facilities we very clean and welcoming. This is a great dealership and what a car buying experience should be like. read more

Finally got my car back Needless to say it was an ordeal In my opinion the service department has some unscrupulous or incompetent employees Shame on them for destroying the love of my Suburu I think they are great cars, but never take your car to SuburuSouth Blvd for any type of service It is a shame read more

Subaru South Charlotte - This is a copy of bill for parts that South Blvd Suburu left off my car after a disasterous repair incident. - Car Dealers Near Me - Pineville, North Carolina

Doug Holden is amazing. If it was possible to love Subaru more, he made it happen. We didn't even end up buying (YET) but we won't hesitate to call Doug when we are ready. read more