i went in there at 4:10 am to pick up my mobile order as it was breakfast time and i'm on a roadtrip with my family, They denied me service told me they were closed as they are a 24 hour restaurant and told me the never accepted the order and my card wasn't charged as it WAS charged and the money was taken . The app said preparing order now and that it should be ready. Mcdonald's get better employees that won't say they're closed at a 24 hour location. HORRIBLE. read more

Absolute worst. If the kiosks aren't going to work, get rid of them and put people back on the counter. 80% of the time the food isn't even right. Good luck finding a clean table or a place where there isn't food on the floor. Poor management of a restaurant who obviously doesn't care about their customers. read more

The bread on the Big Mac was hard like the fries. Both were horrible. I asked for no salt on the fries too bad for me. The fish sandwich was better but cold. I had to wait longer at curbside pickup then the drive thru (which wasn't working the last time I was here.) I go to McDonald's for every now and then for nostalgia but they losing me for good. read more

Visited here 10/2/23. Food was good, order was made right. The lobby attendant, Miss Pat, was really helpful and nice, and deserves a five star rating. Can't say as much for the management on duty. There was a young man who was repeatedly mean to Pat and others, yelling at them constantly to 'get back to their stations' when the people were simply helping customers and doing their jobs. I understand managers sometimes have to be strict, but what he was doing kinda brought down the ambiance of the restaurant. He's the reason places like that have such a high turnover rate for keeping employees. read more

The worst McDonald's I've ever been too, long wait times, horrid staff, overall poor experience, I mean 20 minutes for a single meal ... there's two people in the line and no one inside read more

I was wary of trying this McDonalds because of its 1.5 stars, but ultimately decided to continue being worthy of my maverick badge and try it. I was glad I did. First, I had absolutely NO issues. Second, the order taker was very friendly and made me smile. Third and most importantly, an employee actually checked on the diners, asked if everything was okay, and offered McDonalds-branded and individually packaged mints. The only other McDonalds I've frequented that has ever asked me if everything is okay is the corporate store at US 441/Donnelly in Mount Dora. No one has ever offered a mint before. I never even knew McDonalds had them, and I purchase ice tea at a lot of McDonalds since giving up soda over a year ago, especially since they introduced the any size drink for $1. This McDonald's is easy to access and exit from both directions on US 441 as there is a light into/out of the shopping center adjacent to the McDonalds. This McDonalds has outdoor seating, albeit with limited shade, that is pet friendly. read more

McDonald's - Outdoor seating - Fast Food Near Me - Apopka, Florida

Horrendous Service, the order took like 20 minutes to be ready and the staff was very rude, location was clean and there was not that many people inside the restaurant, I guess they don't care about the people inside the restaurant and try to take care of the drive thru customers. Not a good experience at all! Will try to avoid this location in the future. read more

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Worst service and speed ever!! Took 39 minutes for drive thru and then didn't even get order right! Also, did not accept app or have sweet and sour. Worst! read more

IF I COUKD GIVE ZERO STARS, I WOULD!! 0/10 DO NOT RECOMMEND You might as well hit Chili's & start your two-for-one margaritas if you're thinking about going to this McDonald's . I pulled in to the drive-through just like everybody else on a Friday morning trying to get a quick bite to eat and go to work. The people inside said the drive-through was closed even though they were talking to me and everyone else that pulled through it. So I parked my truck walked inside.. there were two people standing at the front desk one of them being a manager and they were sitting there in front of all the customers gossiping about a fellow coworker there and how they were going to text their supervisor in a group chat and tell their supervisor what this person was doing. The individual they were talking about was not in the store at the time but I knew her name, what shift she was coming in and in their opinion of how she acted at work and so did everybody else in the lobby. At the time of that happening there was about 15 people waiting for their food. I understand there's conflict within your work and people you work with but the place is not for it in front of customers. Also As the people are working and trying to get everybodys food out and ready the manager is standing with her back turned against the customers staring at her phone texting while she could be helping everybody else move the line along. My caramel frappe that I got was half colored and caramel was more of a cream color than a light golden brown. There were a few things they were out of and it was just a really bad experience. Dont think Ill ever visit that location again Im also not the only one that was unhappy with the service that was provided. The people in the lobby Were upset with what was going on and how long it was taking to get our food. Especially with a store manager gossiping and texting upfront with another coworker and absolutely not helping anybody do any work to move the line along. There was also a lady that was telling everybody they had to use the kiosk although she was doing nothing but standing at the front with the manager gossiping. In my opinion there was no reason the drive-through shouldve been closed this morning. There were enough people that I seen on the food line to make sandwiches and prepare orders from the drive-through along with keeping up with the lobby. I apologize if there are any misspellings, I am talking to text because I am running late for work now and wont have time to sit in the parking lot and write this review before I go into workere read more

McDonald's - Never in my life have I gotten a caramel frappe with the caramel almost the same color as the whip cream. - Fast Food Near Me - Apopka, Florida

This is the worst mc donalds I have ever been to. Not only are they slow but they have very bad customer service. Not only the manager but line workers are very rude. read more

Always terrible service! I fool myself into thinking this time it will go ok and it never does. The McDonalds on Rock Springs in front of Publix is fantastic. Never again to this McDonalds!!! read more

Due to the proximity of the brand new Mcdonalds tour our house, combined with having a 4 year old whole loves to get happy meals every now and then, we have wound up here a few times since opening. The first visit was an atrocious experience, culminating with terribly long waits (and it wasn't busy), and limp, undercooked fries that they just couldn't seem to get right no matter how many times they tried. The second visit was on a Sunday afternoon for a quick meal after church, and the place was still a train wreck. It took 20 minutes just to get a very basic order, and the line just piled up quickly as they couldn't seem to get anything together. Recently, the place has gotten marginally better, but honestly, if I just have to go to a Mcdonalds, I'd rather drive a few minutes more and hit up the one in downtown Apopka. Maybe after a few more months, they will get it all figured out. read more

McDonald's - the front of a mcdonald's restaurant - Fast Food Near Me - Apopka, Florida

I ordered on my own and waited 20 minutes to get a mcflurry and plain sunday(they were having money issues w/another customer). Ice cream machine was slow and could barely produce the ice cream. So, our ice cream looked soft, melted and not quite filled up. I asked for my money back but they were hesitant to refund me. So, I asked them to add more ice cream and they reluctantly add a little more. To top it off the lid didnt fit! They used to have great service here. Will wait till they work things out to come back. I was there 2/19/20 @3:00pm. read more

Horrible service. After a long wait in the drive thru, I placed my order, in the first window the cashier did not repeat it back and only ended up charging me for 1 M Fries when I had ordered 2 fries. In the second window I explained to the employee that I had asked for two and I didnt mind paying again then she stated I had to do the line AGAIN. I said I had asked for two and they only charged one which it wasnt my fault, i had already waited long enough and was not going to make that line again... At this point she said ughhhh and closed the window, opened it again and said to make the line..... Honestly I don't know what is going on with the management personnel in that location.... Very disappointed read more

Dear owner of this business.I was at this location today around 6:30pm with my kids.. went to drive thru to get smoothies, i got to the cashier and he gave me the nastiest look I've have ever gotten from anyone.. i asked him whats his problem was.. he wouldn't want to talk to me cause i was yelling at him. I was rude too I understand but you cant be rude to others for no reason and expect them to be nice... i asked for manager... she was not apologetic asked me if i payed.. and then told me to move on if i payed.. serious? I told the cashier to apologize and he was so sarcastic... just pissed me off more.. people like these should not be getting jobs at anywhere.. You must re-train your staff and get a real manager. They're amateurs.. rude.. cannot handle high volume stress with a smile. I will never eat McDonalds again. Cheap food cheap service cheap staff at its best.. I do not recommend this location to anyone who is reading this.. especially going to drive thru.. read more

Everytime we go to the mcds in front of HOME DEPOT in APK they get our order wrong. Today was especially bad. Placed an order in DT for my whole family (total was approximately $50). All of the hamburgers were made wrong. I sent them back at the window. The 1st girl said the food would be right out. Then the manager came over and told me I had to move to spot one "or she wouldn't remake my food.". She then proceeded to jump up and down yelling and screaming when I said "I already waited for my food to come out.. why do I have to move? The 1st girl said I didn't?" She then said "YOU ARE A CRACKER @$$ B!T#H " then continued throwing raci slurs at me. I asked for a full refund as they can just take the food. She (while cussing at me demanded my debit card.. I have the entire interaction on camera. Audio and video). Finally she returned 4 mins later with a partial $15 refund. read more

Unfortunately fast food has become one of the worst food to try to get in Apopka. If it wasn't for the boo buckets at McDonald's we would not of even stopped at the one in front of home depot. #disappointing I remember enjoying McDonald's as a kid & it is definitely not the same. But to wait more than 30 minutes to get our order & for the food to be cold by the time we got it. The staff not even doing their job, for customers to be commenting on how they can't even get orders out. Then for staff to make comments to customers about they don't want to hear anymore complaints. Get staff that actually work and not just collect a paycheck. 8pm on a Friday night trying to get a quick bite to eat, this McDonald's is not kid friendly at night time will not be back anytime soon. Absolutely the worst meal we have had and our expectations are low anyways as it is McDonald's but this was lower than low. read more

Rudest management staff. Horrible mix up with breakfast this morning and was basically laughed at. Kendra, the manager, was inattentive during our conversation, then hung up on me while I was speaking. Jesus Christ, how difficult is it to get a correct order from a fast food restaurant. This is the epitome of lazy ass people just getting by with marginal service. Kendra, go back to school and try to make something of your sad existence. You suck in your current job. read more

I got my two Big Macs, and one only had one meat patty, then two pieces of bread with nothing between. When I phoned to tell them the young man hung up on me! That, was what really was the height of rudeness and not caring. read more

Slowest service I have ever seen at a fast food place in my entire life. The drive through is an absolute joke. This was my first and last time going here. read more

terrible. waited 25 minutes for 4 cheese burgers and ice cream. was ignored when trying to talk to an employee about my delay. don't come here. if I could give it 0 stars, I would. read more

Everytime I go to this location I wait a minimum of 20 minutes in the drive thru. The staff is extremely dysfunctional and rude. I do not recommend eating here ever. read more

I can to this McDonalds yesterday with my three grandkids and was pleasantly surprised it had a gaming station. One was broken but my grandkids were entertained while waiting on the food. The service was great! The food was prompt and hot. Over all we were happy campers! Thank you for an enjoyable visit, we will be back. Judy Edwards read more

This may be the worst McDonalds in the state. Rarely able to take an order on first try and have a manager that will hand you food at drive-thru and not look at or speak to you. Racism sucks both ways lady! Happened way too many times to be a coincidence . Me: Hi, I'd like a number 3 with a medium coke. (Medium coke appears on screen) Them: what size would you like your meal. Me: Medium Them: and what size drink..... two days later. Repeat nearly to a T. How do you like my first ever Yelp Review?? Downloaded the app and all just for this occasion. read more

Without a doubt this is THE SLOWEST fast food restaurant anywhere. Order was placed at 2:36 and FINALLY AFTER 20 minutes I had my order. Seriously Corp should seems this crew to Hamburger read more

I come to this drive thru very often, weekdays, and they are very efficient, came inside on a weekend & they were horrible. There was one other customer inside eating & it took 10 minutes for my food to be ready. I could understand if it was a big order, but I was with one other person. I They asked us to be seated & they would bring the food out to us, but it took so long I had to go up to the counter, & my food was just sitting there & then the girl at the counter started to get my coffee ready after she saw my unhappy face. No apologies, just poor customer service. read more

This is the worst McDonald's I've visited. I received two top buns for my burger... Maybe they were out of bottom buns. The customer service was underwhelming at best. What looked to be the manager had her child on shift playing with board games. This is a late post as the event occurred on May 27, 2016 at 8:37PM read more

McDonald's - Fast Food Near Me - Apopka, Florida

Terrible service. Waited 5 minutes for food that was all ready but staff wanted to just talk. Cold burger equals total fail. read more

McDonald's - Your eye is not on the ball McDonalds. - Fast Food Near Me - Apopka, Florida

that store is a mess. the employees and a customer were so busy arguing i stood there for 15 minutes before I walked out. The manager who was taking orders left the front counter and was gone for at least 8 or 9 minutes, came back and continued to argue with the customer regarding coupons for a free meal without even looking up to see who was waiting. employees standing around looking absolutely lost. What an absolute joke. I will never set foot in that store again. read more

This is hands down the worst MdDonalds we've ever been to. I rarely complain about service or food but this McDonald's takes the cake as far as bad service goes. It took 25 minutes for our two meals to come out from the time we ordered it on the kiosk. Seemed like the drive thru and pretty much everyone else that came in during the 25 minutes we sat there got food before us. Whenever we asked an employee about our order, it was like deer in the headlights. The only reason I gave 1 star is that the fries were at least hot when they did come out. read more

This McDonald's is the worst Ive ever been to. my son doesn't even McDonalds anymore because of this particular one. The food is always wrong hard or cold. I have no choice but to give it one star because I can't leave a review without it. read more

This McDonalds is an absolute joke. I moved to the area about two years ago and I've given this branch 3 attempts. First attempt was for lunch while running errands. I did drive thru. Ordered my food. Sat at the order I screen for 14 minutes because traffic didn't move. Gave up and drove away. Second attempt was simply for a drink. Again, ordered, drove up but not quite to the window. Waited 15 minutes. Gave up and drove away. Today I saw only two cars in line so I figured it couldn't be a fail. I ordered my food. Drove up to the window and paid. Two cars didn't move in front of me so I ended up being stuck at the pay window. I sat there for 5 minutes and the same employee kept coming back to the window with a different pay amount as if I was a different customer. Finally I got to the food window and I got the complete wrong order. Thankfully i checked before I drove off. How could that much be screwed up with TWO CARS in front of me? Never again. All the while, there's a female employee (I'm assuming on her break) laying on the dirty ground, rolling around, playing on her phone. I give up. read more

Usually I have a decent experience here but the last time I went was horrible. Christian (he took my order) was very rude and sarcastic. He tried arguing with me yet he couldn't take a simple order. I asked if it was true that Mcdonald's had chocolate milk for coffee and he gave the biggest attitude and was so rude rather than saying "no we do not". I was beginning to get furious and told him he need to cut his attitude. The whole time, the manager was there and she did absolutely nothing about it. Christian took my order VERY RUDELY 3 TIMES and charged me for items i didn't even received. When we got to the window, he was still trying to argue with me. At this rate, anyone with as little as 2 brain cells can be hired at this Mcdonald's. Luis was very competent and nice, you need more workers like him! But geez Christian needs to fix his attitude. read more

Just stopped at this place for a burger cause I work construction on the road and had 5 minutes to spare and everything looked alright in the bag but when I went to unwrap my burger it had everything but the burger such a waste of time avoid this place oh and very unprofessional people when they hand you a cup they touch the inside of it AVOID!!! read more

Sat in 2nd drive-through while 2 cars were served in the other lane. When I went in to talk to the manager informing her that maybe the drive-through was not working, employee states (while smacking gum) oh my headset was off. I just turned it back on. Manager never said anything. Clear who really is in charge. Definitely not the manager. Appeared afraid of the employee. Then the person that took my order... Just stay away. Find another restaurant. read more

Drive through service is fast in the morning and they have the cool touch screens inside for ordering and they bring it out to you. I try not to go here too much but at least they have some healthy options. read more

This is the worst McDonald's I have every been too and unfortunately it's the closest to my house. They do not have deals the other McDonald's in the area does and EVERy single time I've gone there my order has been wrong or they forgot something. read more

Hair in the fries. 30 min drive through. Seriously a hair in the fries. Hair in the fries. Black hair in the fries. Black employees, black curly hair in the fries. Black person hair in the fries. Hair in the fries. Afro hair clipping in the French fries. Waste of $10 and 30 min I had to stop eating. I threw it away. I almost threw up. Black hair in the French fries. Health inspection health inspection health inspection. Black hair in fries. read more

After (4) visits here in the last 6 weeks I can say this location has earned a well deserved "single star". The food is typical Mikey D's, but the service is horrendous. I have no idea why it takes 10 minutes to serve up an Egg McMuffin, it's 9:00 AM, it's breakfast, and it's gotta be your biggest seller why would you not fix an extra two or three. read more

This McDonald 's is very clean and the dine in ordering and food service is quick and friendly. This is the polar opposite of the McDonald's on Rock Springs Road. read more