Made my guy Cresus wait 10 minutes for his ice cream. Very late and didn't give him an ice cream they gave him a sundae, unacceptable behavior I cannot believe they did this to us, we will be back tho read more

McDonald's - Fast Food Near Me - Brownsburg, Indiana

Terrible service, I used the app and everything was fine checked in waited fifteen minutes, went inside to pick up my order and got the whole spiel about did I order it at the right address etc. showed the lady working the counter and she said there's no order for it, and I still got charged. I called as I was pulling away to triple check and the lady just hung up. read more

This specific location has fallen downhill extremely. I understand they're busy but so is every McDonald's especially in the morning for breakfast. I stop occasionally before hopping on the highway to grab something to eat, but regardless if I put in a mobile order or through the drive-through they are always slow. I ordered 15 minutes ahead went to pick it up and they seem to only prioritize drive thru, waited 5 minutes and saw my order number kept changing on the app from #1615 to #1628. No one was able to chat about what orders were in progress but at this point I had to leave so I wasn't late for work. I thought ordering ahead meant that the order should be ready or close to being ready by the time you arrive especially if it's ordered with ample time ahead. Once the order is in the processing stage, you cannot cancel through the app. It tells you to call the store, so I did, but there was a young girl that answered the phone and didn't seem to know what she was doing. Granted I heard her shout in the back "remember you're the manager not me" and then I was put on hold without her saying "can I out you on hold", waited 10 minutes and hung up. So I wasted $8 just to leave unhappy, annoyed after the phone call, and without food. Get it together over there please! read more

This is what they think a fish sandwich should be..... no way someone did this on accident. read more

McDonald's - This is what you call a fish sandwich? I can't imagine why you have stars. - Fast Food Near Me - Brownsburg, Indiana

Progress in the fast food industry is expected, however it happens gradually and shouldn't leave the customers up to figuring out how to order- even when going inside to order. There was no one ever at the counter to take an order or to collect cash payment, as directed by the kiosk. This location was incredibly backed up in orders and the employees seemed to all be doing a task. That being said they never paid attention to the customers inside the store. There are no longer napkin dispensers for customer access. No ketchup either. I'm not sure this roll out is going so well. If I lived in this town, I would not go to this McDonalds again. read more

The fries were hot today! It's always a plus when you go to McDonald's and their fries are fresh and hot. Our drive-through screen was broken and not working. We've all gotten kind of spoiled to seeing our order on the screen to make sure it is correct.Hopefully they get that fixed soon. I will say it seems the sandwiches are never really hot at this location. Warm at best. Staff was friendly and overall experience was good. read more

McDonald's - Outside - Fast Food Near Me - Brownsburg, Indiana

See all

When you're open til midnight, you should be at full service until midnight. Got there before 11:30, and they refused to let me order a shake because "they already started cleaning it" so they could go home early. The woman working was clearly annoyed that they had to service anyone. read more

The most horrendously bad service in the drive thru. I've been here three times and each time it's awful. They get orders wrong, they don't seem to care, and one man had the audacity to tell me I didn't order what I had ordered. Absolute sh!t show. I won't give them another chance. read more

Used to be one of the best McDonald's around but more and more get people that don't know how to take peoples orders and get the orders right. If you use the app you better know what your doing after you tell your using the app just sit there and don't say anything terrible customer service read more

Slow! Drive thru is especially slow. Getting expensive to go here. Must be that $15 an hour!

I got a ice coffe think it was made an hour ago or someone left it behind ? Not cool no ice no fully , That why they made order fastest .

I got a Travis Scott burger, and they forgot to add the Travis Scott. I want to call them and go literal sickomode read more

McDonald's - Fast Food Near Me - Brownsburg, Indiana

This McDonalds location has one of the best consistency ratings in my book. We're a pretty busy family and we appreciate the curbside pickup whenever possible. We're one of those people who always have food preparation modifications when it comes to ordering so we prefer ordering on app through curbside instead of in-person to avoid any confusion. I've worked in Food and Beverage all my life so I understand how frustrating taking orders like mine can be so I make it easy for them and they always deliver flawlessly. Thank you McDonalds for making life just a bit easier for me and my family. Definitely will return again and again! read more

McDonald's - McDouble and French Fries - Fast Food Near Me - Brownsburg, Indiana

See all

Those workers are hauling ass cooking our breakfast! Walked in and took no longer than 5 minutes for all of us to get our food. (8 of us ordered). Proceeded to watch some people fight in the parking lot next door, which was a good watch. read more

Yep. Five stars. Couldn't find a single fault. Narry a cold French fry nor a greasy spot on the floor to complain about. It can't be like this every time but on a particular day at a particular time, THIS McDoodle's had it's house in order. I even observed how patient the staff was with the crazy lady that wanted to "practice" on the ordering kiosk. I have sincere doubts that the shift manager stood there, arms crossed, looking approvingly over the kitchen and dining room before shutting off all the lights and heading home at the end of the night, but I'd like to think that they did. More than anything, I'm just disappointed when I have shitty McDonald's because I know how good it's capable of being if the staff just takes a little pride in their work and makes the food the way it's supposed to be made and on this trip, I wanted to high five everybody back in the kitchen. read more

They just served me a raw quarter pounder with cheese how can they do that I guess They need to make $28 an hour to be special skills to cook a freaking hamburger read more

The manager here yelled at me along with other guests when I came in this morning. On multiple occasions, I've seen this manager yell at her employees calling them worthless and blaming for things out of their control. I also waited to order for 5 minutes in the Drive through. 5 minutes after I was yelled at again to "use the Kiosk!"(the kiosk cannot make the changes to my breakfast sandwich that I want so I have to order in person), an angry employee came to take my order all the while rolling his eyes at me. All I'm saying is that there are two McDonalds here in Brownsburg and it's worth going out of your way to go to the second one to get good service and the correct order. read more

They were suuuuper busy. And some people were just *not* having it. The woman in line in front of me was a pill and, though she had already ordered, refused to move to the side to let other's order until she got her food. Chill out woman....you're at a McDonalds at noon...it's gonna be busy. Anywhoozle. The food was typical McD's fare. The workers were fairly pleasant. The faucet in the bathroom seemed to be an automatic one, but it never turned on. So....Purell all the way, please. read more

I used the McDonald's app to order food today. National Cheeseburger Day, 50 cent double cheeseburgers, why not? I pulled up to the curbside and went to the app to check in to trigger them making the food, but it wouldn't take the parking spot number so I immediately went in. I told the person working the front that I didn't think the app was working so I wanted to check in and take it out. After a few minutes they hand me two bags, but when I got in the car and checked they were stone cold. I walked back in and asked the manager if they still waited to make the food when you check in. She said yes and I explained the food was cold. She said she overheard me saying the app working check me in so hope were they supposed to know which spot I was in. I explained that I had just been there five minutes, but she just started talking louder telling me that they had five spots outside and how do they know which one over and over. I asked her to listen to me and she just was awful. Asked for a refund finally. I'll never go to this one again. read more

I know you have to have teenagers on break, but one for them on break sitting out with a customer sets and her friends are a round them making a loud noise is not a great environment to sit down and eat. The staff is rude the food was cold they don't care about the customers. And they want to make 15 to 20 bucks an hour and yet they're rude ass fell to the customers no thank you I will go across the road and eat at Burger King from now on read more

Whoever is the manger is very rude I ask for a large cup I never received it as soon as other race come in the building the lady started to hand people cup who didn't pay for large cup she caught attitude didn't let me pay for my cup or anything I will not be back read more

Stopped in for a quick breakfast, apparently that is somewhat lost on this place! No one at the counter ever! They just look at you and ignore you! Finally used the kiosk, which I don't mind but why not hang a sign saying to do so instead of people looking around and waiting. Food was good and order was correct. read more

I went to this McDonald's for breakfast and went through the drive through. Ordered a steak cheese bagel and left. I bit into it and the entire bagel was burned, not crispy, but burned. Please look at the picture that I posted in the photographs. I drove back to this location and the manager could not believe that the cook served this. I told the manager that I would be posting this and showing the picture of what they served me. She asked me not to. Consequently, I feel that for someone to serve such a disgusting item, they are either brain dead or just plain stupid. The manager made me another bagel which was fine but I didn't eat it. I will never go back to this location, nor would I recommend it to anyone. Just totally incompetent in the least. read more

McDonald's - This is what this McDoanalds served me. A burned bagel. - Fast Food Near Me - Brownsburg, Indiana

I continue to be amazed by this McDonald's location's inability to correctly assemble a bag with five+ items in it and have them all be correct, hot and fresh. Heck, I would settle for correct. None of the employees look you in the eye and they appear to have trouble counting beyond two... Omitted food is like stealing from me, $1 here, $3 there. Like I want to drive back and get my remaining food while the rest goes cold. So McDonalds steals from me and my family for like the 15th time at this location. Why oh why do I keep coming back.... read more

This has to be one of the slowest McDonalds around. Drive thru backed upped counter same way.

Four stars? That's mighty high praise for a McDonald's there, Todd. Well, the stars reflect just how outstanding the service is here. Everyone is polite to the point of ridicule. Welcome, how may I help you today is a normal thing for them. Smiles and thank you and please is effortless. Effervescent attitudes and genuine care abounds. And they get the order right 100% of the time. Why? What mythical training have these managers unlocked? How can an MCD this great be in the same town as one of the worst of their same brand, much less in the same shopping plaza as the worst Wendy's ever? The shoes, T-Money! Gotta be the shoes. read more

Go for some some egg McMuffins because that's the only thing I'll eat from there. Get quoted a price, get to the window and they give me a price that's 1.25 more (yes, it was the same order, I checked). Garbage service for garbage food. read more

This McDonald's has horrific service.I will sit here and repeat my order multiple times and the employees would completely mess my order up then charging me for what I have already paid for. This has happened on several occasions with this specific location.The workers are insanely rude and always decline when I say my order is wrong and show them my receipt. Today is my last time ever visiting this location. My kids love the food here but we will never come back. This place is a complete waste of your valuable time here on earth and is time you can't get back.Please do better with your service and be kinder. read more

They were supposed to close at 11 PM they stop taking orders at 10:45 and then conveniently disappear you can't even go to the window to order they can go F themselves read more

They didn't do good on my food like I got a large fries they gave me half of that now and my drink full ice and half coke

Filthy tables. Filthy floors. Ladies stall out of toilet paper. Had to request napkins at the front counter! This is one of the most disappointing McDonalds we've been in, in a long time. I would like to only give one star, but this app won't let me post unless I click 2 stars. read more

One of the worst McDonald's I have ever been to. From the reviews I've been reading, I can see I am not alone in my thinking. I waited inside, in line for 10 minutes with only 2 people ahead of me. The person taking the orders obviously did not know what she was doing and no one would help her. There was another cash register open but no other employees would take orders. I ended up walking out. It was ridiculous. If you like McDonald's and have plenty of time, you can have my place in line at this store! read more

Easily one of the grossest McD's I've ever been in. I usually would never write a review for McDonald's because...well, it's McDonald's and my expectations should be low. But the floor was sticky...everywhere (like they haven't mopped in weeks). The staff looked and talked to you like you were bothering them...and the food was worse than usual....for McDonald's. Go to the McDonald's the exit before (in Whitestown) if you're looking to stop off the highway.... read more

They almost never get their fries cooked correctly to the point it's not worth ordering a bigger size. Eating inside tends to be unorganized chaos, I try to avoid it. I suggest using the drive thru if you are passing through. read more

This McDonalds used to be fast and open 24 hours a day. After what appears to be a management change, they're slow during the time they're actually open and have been closing early for months now. Currently they're nowhere close to open 24 hours/day. read more

This was a very positive experience with McDonald's. They were kind enough to correct the mistake another McDonald's had made and apologized for our experience (even though it wasn't at all their fault.) The service was phenomenal and drastically better than most McDonald's I've been to. The bathrooms were also very clean and the place over-all was well designed and maintained. read more

This McDonalds has good service, they're fast and correct. I always order Egg McMuffin etc. and they're finished in a couple of minutes. They're clean and they have a one TV near by with News on it. read more

I ordered 2 unsweetened tea and an artisan chicken plain. I received sweet tea and everything on the sandwich. We had to take everything back and the manager and staff were rude and very unprofessional. Then I was told to get my own drinks and the manager kept the receipt so I couldn't do a survey on the McDonald's review read more

As I'm ordering in the drive through I got what seemed like attitude from the person taking my order. "Is that all" in a tone like he didn't want to take my order. I was ordering for me and two kids and got this response after every item. As I pull to the window I see a manager with him so ok he's training I'll let that go. The girl that took payment was friendly. Moving up to the second window that guy clearly hates his job. Could overhear him cussing toward other employees and something about a Dr Pepper. "For the fifth time I don't need this Dr Pepper". That cry baby needs his ass beat. Calm down dude you think that's a hard job wait until you have to deal with responsibility beyond handing out food. read more

As I walked in an employee with dreads was standing next to the front door smoking a small cigar with a tip on it. As I was in line at the counter the smoking employee walked into the restaurant with half burnt stogie in his hand and went back to the drive thru the whole time texting on his phone and never washed his hands. He later walked from behind the counter with stogie in hand and still texting. Two guests were in front of me at the service counter and a different employee walked around the counter and placed an order in front of guests who were already in line. Do employees get priority service over guests? My food was good, but the dining room was a disaster. read more