Sooo... 1.5 star rating for this McDonald's should tell you something. ESPECIALLY since it's on a Marine Corps Base. For those who don't know, Marines have pretty low expectations when it comes to our food and having to wait... After all, we eat a lot of MRE's and are trained to hurry up and wait. By far the slowest drive thru I've ever sat through. The first time through it was morning and most people I saw in front of me were getting a coffee and something small. This time, It's dinner time and it's slow as molasses. Gave 2 stars because the food wasn't an issue. read more

Worst McDonald's ever if you wanna wait 30 minutes just to pay in the drive-through then this is the place for you. Every time, the manager with glasses, the guy with the mustache. Worst manager ever I don't know how he runs a shift. I really don't because every time he does you barely get even get to pay within the 30 minutes that you're there. Food is cold as hell after you wait so long. It's ridiculous. We have limited options on camp Pendleton and this is what we have for the McDonald's. Standards are low and they need to be fixed. Or that guy that always run the same shift needs to be fired and replaced. I guarantee you I Could get hired today and the whole restaurant would be turned around by tomorrow. Might as well have another stupid subway from how shitty this place is ran. read more

Service is slow. We asked for a ranch packet to go with a large fry... you have to pay 31 cents per packet. Wow! read more

McDonald's - Fast Food Near Me - Camp Pendleton, California

Its been 5 months and im literally 1 block from this location and would go more if they didnt mess up my order each time. Another fail. Paid for bacon and didn't get it on my burger. Would just go back but im not trying to keep going back to wait even more, thats why its fast food. Just need it to be accurate. At least this time it was cooked all the way. read more

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I ordered a McChicken and it was honestly disappointing. The chicken patty was rubbery and clearly not fresh, and the bun tasted stale like it had been sitting out way too long. I'm getting tired of having to send food back or complain just to get something made fresh, that shouldn't be the standard. The ambiance at this location is actually pretty nice, but it feels like all their effort goes into how the place looks instead of the quality of the food. Service didn't help either, staff came off rude and uninterested. Definitely not the experience I expect when I just want a simple, quick meal. I get it, you're serving a bunch of Marines but DANG at least care a little. read more

McDonald's - Mcchicken - Fast Food Near Me - Camp Pendleton, California

Waited almost an hour inside for an order just for it to get messed up and be cold. 10/10 do not recommend, go to any other food spot on base. read more

Horrible work crew! Waited 30 minutes for our food. Went up to counter and asked, they forgot about our order then said it'll be out shortly. 3-5 minutes later one of the crew members came with our food and throw the bag. After saying our tea will be out. Worst McDonald's experience ever!!! read more

Food was cold. Trash was overflowing. Ordered on the screen and no one in sight until number was called. read more

McDonald's - No customer service. - Fast Food Near Me - Camp Pendleton, California

Wonderful customer service, the food was cooked to perfection. And they were playing bangers in the lobby, the ambience was amazing

Has repeatedly messed up my order, specifically asking for no cheese on a burger and it is always there

I rarely leave reviews, but the service at this McDonald's (in the 22 Area of Camp Pendleton) has consistently been disappointing. Orders are frequently wrong, and today was another example -- my burger was served with nothing but meat, cheese, and buns, missing every other ingredient. On top of that, I was given the wrong McFlurry and ice cream. I understand things get busy, but accuracy and attention to detail should still be a basic standard. It's frustrating when this becomes a repeated issue, especially at a location serving active-duty Marines who are often short on time. I hope management takes this feedback seriously and addresses training or quality control. read more

This is the 4th time they got my coffee wrong. Worst customer service no wonder they have 1.5 stars!

Food is a hit or miss never know if it's gonna be good or taste like nothing you'd had before in a bad way. Service is the slowest I've ever seen I ordered 2 sweet teas and it took them over 20 mins to bring it to me and they weren't even close to being busy. read more

So today Nov 15, I got to McDonald's at 9:30pm & the employee told me that there is currently no ice cream. I am just confused because why are they cleaning the machine early. The store closes at 11:00 & still have to clean up afterwards and leave at 11:30pm. I honestly don't care if they leave late! read more

As I ordered through the drive-thru the employee did my order correctly when pulling up, and the cashier repeated the order to make sure. And yes it was the correct form as I ordered it. When I picked up my order in the second window I got my order and left to work. When I arrived I opened my big Mac and everything was on it. It seems to be sitting there for a while. So the employee just added the cheese. The bun was hard. So I drove back again and asked to get my order correct. The only thing said ok. Then when I received my order I doubled check my food. No apologies or anything just give me my food as if nothing had happened. This location is always had the worst costumer serves When I was waiting I can see the have not touched the lobby. It was disgusting. read more

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This place needs to do better at management. They're low staffed all the time. Customer service is the worst. They always forget the mobile orders which caused severe delays. I Highly do not recommend. read more

We came 5 minutes until closing and the employees were still very welcoming and were generous with the portions!

I ordered my food from this place online , then when I pulled up I'm staring at my order and these nasty females (who works there) started going into my bag and giving it out to people like it's the homeless out here and I already paid for my food. The animals had no clue what to say no leadership , no morals at all. Make sure you guys have your food when you guys depart because these employees don't care much for the warfighters. read more

Reliable McDonald's location. Employees are nice, it's not very busy and service is quick. Order was accurate and food was tasty.

Stopped for breakfast after soccer game. Food was hot and fresh! Service was fast and friendly.

Outstanding service. Had a large order late at night around 30 minutes to closing and they delivered!

found a hair in my burger, terribly disgusting and they did nothing about it. Worst McDonald's I have been to and it's usually not half bad but it's been going down hill a lot lately read more

Bruh tell me why I got a raw burger, funny part was that they took a min to make it and still managed to screw it up. Management sucks and didn't even apologize, just gave us a dumb look like we were at fault. Just go Caines or somewhere off base if you're around Old Main side. read more

McDonald's - a person holding a sandwich in their hand - Fast Food Near Me - Camp Pendleton, California

The double cheeseburger was cold. Not the first time we've had this issue, "here are the extra characters that are required."

if I can put zero stars I would, my burger was supposed to be a bacon quarter pounder but I guess I'll stick with the regular cheese burger I got. The second meal that I was supposed to get I guess they said we didn't need fries with that just a coke. Also the Hot fudge sundae would be nice if it had the hot fudge part. And that attitude from the second window after I asked for sauce is crazy, I didn't tell you to work at McDonald's you did that yourself. read more

I don't understand how they could get my order wrong even though it was so simple. 3 burgers and 2 fried that's all and I was waiting for so long for this. But in the end I just have only 1 fried. read more

Absolute garbage employees. These people would not allow you to order at the register, they said I was only able to order at the kiosk. Lazy and incompetent. Will be contacting the manager as well read more

My experience was great I saw a long line so I decided to use my app and go inside. Diet Coke and large fries quarter pounder with cheese no pickles no onions all was solid. They were very busy it's Presidents' Day but no one seems to be coming inside the restaurant so they are taking forever because the line is long and people on the base are being a little ridiculous. The shift manager Jessica is very cute blonde hair and is back there cooking up food. They are doing the best they can but this crew is up against a tough audience. read more

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Ordered 2 Hot chocolates and received 2 hot cups of milk. No syrup, no nothing, just milk.

0/10 ice cream machine is always broken 0/10 ice cream machine is always broken . 0/10 ice cream machine is always broken .

Ordered an chicken biscuit. However, they gave me no chicken. I was the only one in the line.

Can't even get order right, pretty typical though. What a joke, $30 order for a $10 order, check your bags at the drive through‍

Terrible about sums it up. There is something sinister and sad when a poorly run restaurant can survive because it is one of few places to eat on a military base. Being a veteran I can't help but feel for the Marines having to come to this place again and again because they have limited time and limited choices. Let's just cut to the quick. Slow, uncaring service. Food tasted like it was prepared hours before serving, which doesn't make sense because of the slow service. Uncaring attitude of staff, and somewhat clean dining area. Overall: Recommend going to Panera on base and writing the McDonald's franchise to have some compassion for our troops and fix this place. read more

Literally the ice cream machine never works here and it doesn't seem like anyone's trying to fix it.

Who's ever reading the order in the kitchen is absolutely trash. I ordered a simple 10 piece chicken McNuggets and they gave me a burger with sweet and sour sauce packet. How tf am I gonna dip my burger in the sauce. How does that correlate. They hire anyone. Never go here, drive to the one near the front gate. They're better over there. read more

I was craving chicken nuggets and I thought about stoping by at this location since is pretty new but they messed up my order a couple of times and now raw chicken. I tried to give one more chance since I live on base and this is a closer location but I rather drive 30 min outside for better food quality and customer service read more

The interior of this new building is so bad, there is no drink fountain, the counter feels so disconnected from the rest of the restaurant. Not to mention there wasn't anybody at the counter the entire time I was eating. We asked for a Diet Coke and a Dr Pepper and they gave us two regular cokes. The fries and the nuggets were cold and my burger was overcooked. This McDonalds needs some new management or at least an overhaul of employees. read more

Ordered breakfast at 1030 waited in curbside for 30 min nobody came out, went through drive through line asked for my meal they said they can no longer give it to be because breakfast is over it took an additional 30 to get to the window to even say this ( it's 1130) . By far the worst mc Donald's. It's unfortunate for the marines, always getting the short end of the stick. read more

Don't even bother with the mobile ordering subside pickup. Sat there for 32 minutes waiting. The place I would have been at in the drive thru only took about 4 minutes. And they forgot some of my food read more

Where are the owners for this location? Staff not properly trained, cash only, orders take longer than reasonable for fast food and food quality isn't on par with McDonald's standard. read more