11:37 on a Saturday I guess food was good as far as fast food goes but I didn't eat it. Was picking up food for wife and son and in a hurry to get back to a school event. Long line of cars, both lanes, very busy. An employee from the store decided at that moment it was time to dump soapy water in the drive through right in front of us and keep everyone in line waiting while he scrubbed the concrete. I said something to the young man in the window(when I finally got there) to the effect "maybe lunch rush isn't the best time to scrub the drive-thru concrete. Shouldn't that be done before or after?" To which he responded, "Well lunch rush doesn't start until noon." I looked behind me at the line of cars and proceeded without bothering to argue the point. They did not give us napkins, they did not give us straws. They forgot to include the ranch dipping sauce we ordered, even though we asked for it and it was on the receipt. They also made one of our orders of fries a medium instead of a large as requested. Any one of these things occurring by itself would not have been a big deal here or anywhere else. Taken together it shows an obvious lack of concern for customer service. Way to go guys. You get worst drive-thru experience of the year award. read more

Do NOT come here after the lobby closes, you will probably have to wait 30+ minutes, slowest workers I have ever seen.

Me and my family have been to so many McDonalds in our lives but we've never been to one like this. That was not a compliment. The first time we went here we went in the drive thru and waited for 30 minutes! Then we found out that for some reason we couldn't get our ice cream! Another time we didn't go to the drive thru but we had to wait for almost an hour. Only to find out that their ice cream machine is BROKEN AGaIN. A poor dad and daughter next to us waited for 2 hours and didn't even get the one happy meal they ordered. This place needs to stop being a smelly and low quality McDonalds!!!!!!!!!!!!! read more

I love in Centerton and this is the very worst McDonald's I've ever been to. The food is typical of McDonald's, but the speed of the service is incredibly slow. I keep thinking it will get better, but 3 years and still agonizing. Be sure to not pull over in th drive thru to wait! You may be there for a half hour! Service and speed are awful!!! read more

Nothing on my Big Mac BUT extra hair on my fries. HOW HARD IS YOUR JOB??? I'd like a full refund. This is nasty read more

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Decided to dine in. Ordered 30 mins ago and still no food. Watching the drive thru line go quickly, others coming in and getting food no issue. Go to the counter to inquire and only told yes we have your order and the guy just walks away. If my grandson wasn't with me I would just get a refund and leave. This is ridiculous. read more

If you're in a hurry, the Centerton location will not help that. Prepare to be put in a numbered stall every time you order. Folks are nice. Service is pretty good. Speed is awful. read more

This location always has issues. If it's not one thing it's another. I loathe coming here and if my kids didn't love Happy Meals I'd avoid it like the plague. read more

McDonald's - Issues - Fast Food Near Me - Centerton, Arkansas

I really would not visit this location. Sone of the staff are ridiculously rude and intitled. They make mistakes on food then serve up a side of aditude. Let's face it Going to McDonald's is a bad decision going to this one is making that bad decision worse. Don't waste your time and money. read more

Of all McDonald's locations I've been too, this has to have the worst service in NW Arkansas. You can't get an employee to talk to you in the restaurant and they take an excessive amount of time to make your order. Save yourself the time and avoid this place. read more

The mobile app messed up for myself and at the store, but the money came out of my account. The Manager Terrance was great. Took care of us and we went home. Never had an issue at this location, and with professional management like him it's evident why. read more

Food good, service slow and quite annoying forgot a whole happy meal on a order of 2 items including the happy meal. I don't know how you forget that but it is quite surprising when you are missing half of your meal and not getting a refund or a full refund at that. Thanks read more

Something needs to be done about how long it takes this Centerton location to make food. It doesn't matter what you order, you will be waiting 15 minutes+ for your order. Once you finally get your order, the food is NOT fresh. read more

Very rude people and bad service one of the worst McDonald's I have even been to my girlfriend was paying food and she gave them money and guy looked at it and goes is this fake and she said it's not fake money and he goes I just wanted to make sure. I understand people pay with fake money all the time but this girl never did that to the guy infront of her. The seating area is always nasty never clean. The bathrooms are always dirty. Food is always cold coming out. This is far the more the worst McDonald's ever. My girlfriends sister got happy meal and got nothing but the burger! They even ran out of meat and was telling everyone that and they couldn't make them food anymore. The managers are very rude always have an attitude and the employees are the same. I hate coming and I'm never coming back! read more

they gave my grandma food poisoning. do not order the mcrib they undercook it and bacteria might still be in there. they gave me chicken nuggets instead of 2 cheeseburgers that i ordered. it's always dirty inside lots of flies and did i mention they confirmed that i ordered 2 cheeseburgers and gave me chicken nuggets read more

We knew it had a Yelp rating of 1.5 before going there but thought surely, SURELY they've "righted the ship" to up their dismal rating. After all, that's a what conscientious business who wants to clean up their act does. Learn from their mistakes. Do better. But this isn't that business. Apparently they're a slow learner. Went inside and first went to the bathroom. One of the two toilets had feces on it so now we're down to one. The one-ply toilet paper was impossible to pull out and the other stall had none but thankfully we had Kleenex on us. The water was scalding hot when we washed our hands. We then ordered from a kiosk (two Happy Meals) and wait. And wait. And wait. 20-25 minutes later we finally get the two Happy Meals. No special orders. Just TWO HAPPY MEALS! We're now running late and fail to check the "pails" (Halloween pails were the Happy Meals' toys). No napkins and the condiments we ordered on the kiosk were missing. The food was cold and the fries looked like they were cooked yesterday. No joke. Disgusting unless you're into gnawing on rubbery shriveled toothpicks. I agree with the reviewer Moe B. in that I would rate this place half a star solely because of its location. But that's not an option so a one star it is. read more

I hate the ordering kiosk. It takes so much time lol. Started to order from it and just gave up and went to the counter. Food was hot and accurate but it took forever. Lobby was really busy but nobody was busting/cleaning the tables then whole time we were there. read more

McDonald's - the price of the restaurant - Fast Food Near Me - Centerton, Arkansas

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every time I am here this place takes forever. over 30 minutes so far waiting for my order. I don't know how you can be this bad and not correct it at some point. read more

This place is always running like the dmv during breakfast hours. I've spent in excess of 30 minutes in the drive through. Everyone here moves incredibly slow and acts slightly hostile read more

Disgusting service. Employees don't wash their hands. I was in the restroom and one of the employees came out the stall around 3:30 with a grey crew neck, hat, and dark denim jeans, long hair. Never heard the faucet turn on and grant I was in the urinal which is next to the sink. Considering there's a big sign at the door saying "EMPLOYEES MUST WASH HANDS" makes sense why they had to make it that big. Because of employees like this one. Y'all don't go through the drive through unless y'all want dookie hands. I am appalled and disgusted to the extreme. read more

We ordered breakfast at 10:10. Breakfast ends at 10:30. We only live literally 3 minutes away! We got there before 10:30 and by the time it was our turn in line it was 10:34 and they told us our order was canceled. We spoke to a manager whose response was "we don't control the system". Let me add, it was paid for!! We had to ask numerous times for a receipt showing a refund for the order. Manager was a girl with long brown hair. No apology and didn't even care. She seemed as if it was just such an inconvenience to talk to us. This place sucks. read more

Average and run-of-the-mill McDonald's. It has to be either really great (SouthPark in Charlotte) or horrendously bad (I won't point fingers here) to earn anything other than a three star "A-OK". Parking lot is easy and it was tidy. The inside of the restaurant was clean and bright. The crew was on top of it and while I was there, I didn't see any orders get messed up or complaints. Nice work, McD's. read more

McDonald's - McDonalds in Centerton - Fast Food Near Me - Centerton, Arkansas

Lobby was filthy, tables were dirty, the restroom had toilet paper all over the floor.

If I could give them a negative 10 review I would! They took over an hour to provide over 10 people with breakfast, as they served everyone their lunch. read more

Horrible service at this only location. I ordered the same order o get at different Mc Donald's but here at this location they have the worst of the worst service. Always a huge line waiting longer than the usual time, no smile on their employees faces. It's like we are asking for favors! The manager is incompetent and can never solve a problem. I came in today to order a deal 2 sandwiches get 1 at .01 but it's tricky because now you have to read the fine print. Lol. Anyways, I asked the cashier to ask a manger to override it, that's when he came in, spent like 5 min to tell me that the sandwich I was ordering was not included in the deal. I told him that i just ordered the same ticket yesterday and it worked. However, he said to my face (like I wasn't a manager at different store before) that he couldn't override it and that there was nothing he could do! What a vague answer. Did not even try to provide a different solution. Just like that. I'm the boss!!! Not recommending Mc Donald's again. I asked to cancel my order and drove 8 miles to a different store and got the same order with my discount. The best part is that the cashier override the deal and it worked. WowKiosk read more

McDonald's - Sample of the receipt - Fast Food Near Me - Centerton, Arkansas

Just when you think McDonalds can't get worse, it does. They charge for condiments now... Are you kidding me?! So ok I'll pay for my sauce, well you have to go back though the drive though and pay at the first window. How about putting a sign at the window or drive though speaker saying they charge for all sauce. 0 out of 5 stars I'm done with McDonald's. read more

it takes FOREVER to get your food and it's always cold. Never very friendly service.

I love the easy peasy basket. We don't have that in our area. With that said the people on duty cussing was not something I loved. And the fly situation needs to be addressed. read more

If I could give half a star this would truly be my score. And that half star would simply be for having a convenient location. This is by far the worst McDonald's from a service standpoint I have ever been to and although I don't expect 5 star service from a fast food place, getting the correct food in a timely manner should at least be an expectation met. The issue is that they are consistently bad with getting your food out. If you go ten times no matter what option you choose, drive thru, curbside, mobile there is a 99% chance you will wait far longer than what's reasonable. Orders are not in succession, you're asked to pull forward so you don't impact their wait time and this gives them the pass to take as long as they want. I feel sorry for such a legendary brand but I guess whoever is responsible for QA doesn't make it out here often. Good luck and if they tell you to pull forward so we can make it fresh...you're screwed. read more

I give this four stars because of the service and the food is usually fresh. My family averages about 50 nuggs a week from this location and we never feel judged even if we go here more than once a day. The staff are always friendly and the macchiato machine is always in service for my wife's go to morning drink. read more

Just make sure you have what you ordered. How in the world do you mess up a salad. Not cool. Also can someone tell me what the pink things are? read more

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ordered food and got the completely wrong order. i touched all the food to look over it before returning. The car hop took the order after i touched it and gave it to the car beside me because it was her order. Disgusting read more

If I could give Zero stars I would. As a McDonalds you look for two things. Accuracy and speed. Never have they gotten my order correctly. And the majority of the time they ask me to pull forward and wait. From now on I will drive the opposite direction and travel further rather than frequent this restaurant again. read more

Well, there's one on the corner of every major cross street. The one on Regional Airport and I Street has good customer service and gets the order right. The one on 102 and Main needs a little help in accuracy. read more

Slowest food EVER! This was the second experience just to show good faith and it was the worst. In the drive through if someone has a big order and it isn't ready yet you say please pull forward. Really it shouldn't be that hard and it is fast food. Took 20 min. Sucked. read more

i am very dissatisfied with the service of this mcdonald's, i specifically orders a beautifully curated slab of shaken cow cream (also know as butter to the common man) and when i got home to enjoy my meal it was not in the bag. i was looking forward to gobbling that up for dessert, soon after realizing my lack of shaken cow cream i began to feel urges to jump off the roof of my home. i hope this review helps workers understand the importance of properly serving their customers and know what they did wrong. read more

Absolute terrible service. If only I could give less than 1 Star. Multiple times I have ordered Curbside and have been left waiting 20+ minutes with no word from Team Members whatsoever on the status of my order. Only after calling the store do I get a response and my food magically gets fixed. read more

That's the worst McDonald's I ever ate. There no longer have there phone & they also forget a few things from your order. Plus they keep running short on things like food or drinks. read more

Me and my wife went to McDonald's on 1 /2/2017. I got a Double Quarter Pounder I told her the food tasted odd with in 7 hours I was throwing up non-stop it is progressing to worst conditions I've been told it's food poisoning I was told I can come fill out an incident report but it's not going to cover the two days missed work so I'm so unhappy and still sick read more

This store and all the others owned by the Matthews brothers are poorly managed, give mediocre service and frequently mess up orders.