This is a typical McDonald's franchise. You've got the mobile kiosks and then the two traditional sever registers (which are usually empty). Most McD's have transitioned to have customers pay with the self-kiosk, and it totally makes sense for a college town. Service is pretty fast. You get your order within 5-10 minutes, depending on how many things you order. What was odd though was them shutting off their mobile order before they closed, which subsequently disabled all customers from using any promos or rewards. I was hoping to redeem a coupon for $1 fries and could not use it all... Kinda disappointing when we all know McD's is expensive without the coupons. In any case, servers were okay. I came in towards closing time and they surprisingly still had their slushie machine running. The girl was nice enough to give me my slushie, so I didn't end up leaving empty handed. Location had plenty of tables for college students and patrons to dine in. Parking is a bit limited, but otherwise good if you're walking from campus to eat here. read more

The food was inedible. Garbage in the parking lot with rats all over the place. Avoid this place!!!!

Very sloppy/lazy food preparation. Big Macs always have barely any sauce and are assembled poorly. Really hope they can step it up. Service is okay and food gets out alright. The place itself is just what you expect from any other McDonald's. read more

Sadly this place keeps declining in service and hospitality. Whatever image McDonald's portrays in their advertisements and commercials is the complete opposite here. They are rude , confrontational, hateful attitude. The staff here hate working here and it shows with how they act. This place is depressing. Come here for yourself anytime of the day. My kids love the seasonal toys and I live right down the street so of course I'm here all the time. It's sad because McDonald's is such a nice place and establishment, this one unfortunately is hell on earth . read more

When we went here we had to wait like 30 minutes for our food, the sauce we ordered was missing, and the restaurant smelled TERRIBLE.

Decided to spontaneously try a Big Mac for the first time in my life (embarrassing yes) and came across this Mcdonalds during a Franklin St walk. Ordering was easy through the massive tablets, my food came out quick, and honestly it was pretty good! I think low rankings for Mcdonald's are a bit dramatic because it's a fast food chain and you kinda know what you're getting into! I'd say it was an overall good experience! Taking away a star because apparently you have to PAY for bbq sauce now (RIP) read more

McDonald's - Big Mac Meal - Fast Food Near Me - Chapel Hill, North Carolina

ordered an iced latte with extra shots on uber eats and got a crappy regular iced coffee for the same price. i am done with this place.

Do not eat at this McDonald's. My son parked here and was going to eat. He dropped off his dry cleaning at place next door and walked back (gone all of 2 minutes). Tow truck blocked in my son and said the McDonald's manager had alerted him (who was waiting in back). My son was going to get lunch after dropping off dry cleaners. He stepped away for 2 minutes. This is a scam the manager has going with a crooked tow company and I am positive he is getting kickbacks. Do not support this business. read more

It was okay. We DoorDash it. We got three ranches, it's literally on the receipt, and they DIDNT GIVE IT TO US. We got Tangy BBQ instead. Ok but honestly the shamrock shake was good! Interesting experience for sure. read more

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I'm here to say this is McDonalds. This is pretty standard. Adequate food. You get what you pay for. The tables need to be cleaned. The floor needs sweeping. Trash needs to be taken out. But the food was served in good order and tasted like a Big Mac, fries and DrPepper. Thanks for lunch. read more

McDonald's - a hamburger and fries with a drink - Fast Food Near Me - Chapel Hill, North Carolina

This facility lacks appropriate signage in their parking lot. Only one side of the lot is labeled "McDonald's Parking Only"; the other side of the lot lacks signage but conveniently appears to be a shared lot with the restaurant beside it. NOT A SHARED LOT! Your car will promptly be towed by the towing truck parked next McDonalds, waiting for someone to make the mistake. My car was towed, and I had to pay a $600 fee from Barnes Towing to get it back - after only leaving it for less than an hour in the lot. On the phone, I told the lady that there is no signage in the area and provided a picture to which she responded "you should have inferred." I personally know two other people who have made the same mistake and been towed due to lack of signage AT THIS MCDONALDS. It is ILLEGAL to tow cars from a parking space that isn't clearly designated! This is illegal! read more

Would leave 0 if I could. Workers are rude and incompetent. Have ordered online twice for co workers and I, they NEVER pack the sauce and also don't give all the drinks. I ordered a frappe and waited at the window and rung the bell AND knocked, workers just continuously walked passed and ignored us. They also NEVER give you your sauce you ask and pay for. This happened twice already. McDonald's as a company shouldn't waste their money paying workers who don't do their jobs. read more

So, we did not eat at this McDonalds. What we saw happening in the parking lot caused us to stop in our tracks. We drove in and noticed a scooter there, with a confederate flag on the back of it. This was a big flag, on a tree branch, flying in back of the scooter. We parked and then noticed that a black man also noticed the flag and walked up to the scooter and pulled it off the scooter, which caused the scooter to fall over. Please understand that this scooter was totally scratched up, and taped together on one side. So a guy comes over and picks the bike up, collects the confederate flag from the black guy and then goes inside the McDonalds. (We have video from this point) We were SHOCKED when he came out with a McDonalds employee who was the owner of this bike. So this scooter with a confederate flag, sits in this McDonalds lot all day. We went in to talk to the manager who told us they didn't like it but they couldn't do anything about it. But the OWNER of this McDonalds could. But has not!! So then the owner of the scooter calls the police and wants to press charges. First of, if you're going to put bait like that out in a parking lot in a busy fast food restaurant, you KNOW it's going to inflame people. I mean that's the whole point right? I think it's irresponsible and absurd that the owner of this McDonalds right on Franklin Street in Chapel Hill, North Carolina, lets this guy work at their restaurant. It's a sensitive time in America and there is NO place for any sort of racism much less a big display of it for everyone to see as they come to eat. This is certainly not what I want to see when I'm going to eat somewhere. My photos are AFTER the confederate flag was pulled off the scooter. He also had an American flag and a flag that said "Don't Tread on Me". NO way am I or my family going to support any company who lets someone display their confederate flag in the parking lot all day while people of all races have to walk by it to enter the restaurant. Awful! read more

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Absolutely not. My fiancé and I just wanted some ice cream, after going to Insomnia we thought McDonald's would be great especially because they were open until midnight. We get there and open the door just to be told that we have to leave because they were closing "within six minutes." You just confirmed a week ago that you guys are open until 12am MIDNIGHT. So make up your mind Sara. read more

Ordered two mcchickens but came with out the chicken As well as half the time breads stale been sitting on the toaster too long Almost forgot the hair and lint in the fries fucking disgusting read more

McDonald's - Why? - Fast Food Near Me - Chapel Hill, North Carolina

Do not visit this McDonalds location on Franklin Street. It appears the employees might be running a racket with the local towing company to impound cars for a kick back. We parked, ordered and ate in the restaurant and then briefly walked across the street to another store. In less than 20 minutes our car was towed. We returned and showed our receipt to the manager, but our car had already been towed. We were shocked at the outrageous towing fee and the absurdly rude behavior by the female employee at McDonalds. We will never return. read more

3 stars because I don't eat fast food frequently. But when I did come in here to grab a smoothie this McDonalds was up to par. Clean most importantly and a good set-up. Way to go! read more

Tried to call the McDonalds several times and no one answers the phone. There is a towing service that camps out in their parking lot waiting to trap anyone that leaves their car there. My 19 yr old parked there to get a frozen fruit drink at a nearby store and then was going to pick up dinner at McDonalds. She was gone 3 MINUTES from her car. When she got back to the car, the tow company had just put steel bars down, but hadn't done anything else or attached any hook to the car. She had to pay $140 cash to have him remove the steel bar from behind her wheels. When she told him she was picking up food at McDonalds (for the drive home), he said it didn't matter...she "left the parking lot and it didn't matter if she was also going to be a customer of McDonalds". Now, McDonalds will lose our business for the next three years because of this parking lot policy. I understand that they want to keep their spaces open for their customers, but she had not finished her food shopping and she was going to be their customer for dinner. This McDonalds needs to change their towing rule because it is ridiculous!!! This incident also triggered a panic attack, which could have turned into a medical emergency! Shame on you, McDonalds on Franklin St, in Chapel Hill!!! SHAME ON YOU!!! read more

I got really high one night and went to get McDonald's because it said they were open but be aware because the times online are later than how long they're actually open read more

Food is normally hot but definitely not always. Slow as all could be though. Employees including the manager are not so friendly. So basically just eat here if you have the time to wait around. But also employees have a hard time focusing on the customer because they are to concerned with checking their phones in a corner over by the McFlurry station. read more

Came in for a quick lunch ordered a happy mean 4piece chicken nuggets extra fries with bbq sauce simple enough right? It was pretty hectic when I went, I saw them give me fresh fries i was happy about that. Since it wasn't a big complicated order i didn't bother to check if everything was inside the box....HUGE mistake. I had NO chicken nuggets in my happy meal...I notice this once I was 10 minutes away I didn't care to drive back but what a big disappoint read more

I get they were busy on a Friday night, but the customer service was underwhelming. Rude and full of attitude.

ther e is nothing like a mcdonald breakfast!! I always get a big mccafe coffee with 12 sugar .....mmmm nothing like mcafe! I even got the beans for my own coffee pot at home and it is not the same! I get the sausage egg and cheese biscuit with cheese on the side....i recently became intolerant of dairy but i take small bites bcuz it isnt the same without the cheese!!! ha-ha! Nothing is complete without a crisp...salty hash brown! Mmm mm mmm good like campbells soup!! Only wish i got a straw for my milk.....i know...dary free but i cant resist! read more

They didn't give me my hash brown for my order or my receipt order 1055 . I tried calling and they won't answer the phone . Very disappointed since my favorite item is the hashbrown read more

Never again. I know there is a lot going on right now around us which makes the value of money even more important. When spending my money I expect whatever I am spending it on to be at its best value . Tonight I ordered a Big Mac meal and my fries were hard and Carton not even full . When asked the manager was that all of the fries I was going to receive they told me that was the correct portion . Never will I spend money here again . Poor service . read more

Why would anyone bother to rate a McDonald's on Yelp? I mean, aren't they all the same? Not really. This one stands out to me. The people who work at this particular McDonalds are always smiling and are very nice. The food is consistently good, and there is no better place for sweet tea in town, in my opinion, especially for $1 large sweet teas. Even when they are busy, they usually can get you in and out quickly. The only improvement needed at this McDonald's is a line to keep people in a queue. It is often hard to tell who has ordered and is just waiting for their food, and who is next, especially when there are a lot of people. read more

There is nothing fast about fast food at this place. Employees seam to be more interested in hanging out with friends then they do with working. And in front of the entrance so you have to weave your way through just to get inside. read more

So this McDonalds is nice-looking, I'll give it that. But when you consider the prices up against some of the other places up and down Franklin, and when it closes, I'll take my chances elsewhere. I mean, McD's closes before Time-Out, Cosmic Cantina, Pita Pit, and I Love New York Pizza, all places you can probably get a better deal on food. And let's not forget Carrboro Wendy's, a magical place that has value-related foods (something this McDs seems to have less of. Service is okay, but it can be a little slow later in the evening. read more

I feel weird Yelp-reviewing a McDonalds...I hate fast food, but when I'm in a hurry I sometimes come here. The management is very friendly and professional. Many of the staff members are bilingual which is really great for some of the clientele. Not everyone in Chapel Hill can afford more expensive food at other establishments. I genuinely get the vibe that the management takes their job seriously and they seem to work really hard. Yes, they will tow cars but towing company goes through the restaurant and asks people which cars they own (I've seen this happen twice). The only weird thing about this place is that there is no mirror in the men's restroom. The tables aren't always kept clean but the food prep area looks really clean (viewing it from the counter). read more

After the in-store upgrade earlier in 2018, this location as thrived. Their average rating is extremely unfair given that people only flock to yelp to complain. The reasons it deserves a 5 star: - my orders are much more accurate and typically flawless to my wildest customizations - the in-store traffic is nonexistent due to the mobile app, ubereats delivery, and even several in-store touchscreen food ordering machines for card paying customers - i go all the time between breakfast before premier league matches on weekends to 10 minutes before they close on weeknights and 97% of the workers you'll interact with are friendly, helpful, and quick. You'll see a slow newcomer every now and then but that's business - this location secures all of the archetype McDonald stereotypical necessities: well made sweet tea, extra fizzy sprite, and the option to wait a couple minutes for fresh hot fries - the music, wall artwork, and overall comfortable ambiance/aesthetic facilitates a productive work environment during the less busy hours. Or even just a great place to eat some fries, scroll through your phone, and sit there for a bit read more

ordered a combo meal through Grub Hub since Uber Eats had taken so long for a previous delivery. meal was awful. bread was stale, hamburger was tasteless, fries were tough and way too salty. iced tea had no flavor. total bust. but Grub Hub did a great job with fast delivery. So they get the extra star..... read more

We can't have gourmet food all the time, right. Sometimes we gotta just settle on that dollar menu love. Friendly service, big screen tvs, bathrooms are ok. Quick-in, quick out. McDonald's equals classic. read more

The blonde girl was extremely rude. She personally came up to me and my boyfriend bitched us out for sharing a drink. After she bitched at us, she went to the restroom and I went up to the manager and tried to pay him a dollar for the "extra drink", he was friendly and said not to worry about it so kudos to him for being nice but she was so out of line and embarrassed us read more

"Why are you reviewing a Mcdonald's" , you ask. "Aren't they all the same?" Yes. they are, except this one. This used to be a ghetto, run down and dirty-feeling Mcdonalds restaurant with a horrible design. Over this summer, though, the entire restaurant was renovated as part of the McCafe thing that Mcdonalds is now doing. You can call it a complete transformation: Everything is new, the dining areas are well designed enough to hold a lot of people while still giving everybody privacy and comfort. The restaurant feels and is clean. Even the food seems inexplicably better. And best of all... they play great retro music! At a Mcdonalds! If you're in a rush, or jonesin' for fast food, you owe it to yourself to check this place out. read more

I had a customer deliver to pick up and went inside. When I got into the restaurant it was picked. Apparently one of the machines had broken. I know this because one of the employees mentioned it to another employee. No one from the staff said anything to the customers about what was going on. Customers were just standing there waiting for their food. About 10 minutes I ask the young lady at the front to check on my customer order. So I guess it wasn't pitched in or however they do the orders so she said she would fix it. After another 15 minutes I got the managers attention and said I've been here for like 25 minutes. The manager cut me off while a was talking and said other people were here here you were. As I started talking again a lady comes up beside me and the manager started talking to her completely ignoring me. When the manager daisy she said her name was finished her conversation with the lady beside me I then say I have a customer order I am her to pick up. Before I could say anything she says well there are people here before u and walks away. I ask for her name she give it as daisy. She then talks to another lady how is there for a pickup as well and hands her order. But still I didn't get mine! Don't eat here. They are rude and uncaring read more

I kindly called the store explaining to explain my issue but I was greeted with a very rude and nonsolante employee. As I was about to explain the issue, she didn't even apologize or even ask me if she could rectify the situation. I had to explain myself several times because she kept cutting me off in the middle if my sentence. She insisted that my order wasn't placed at that location because she claimed that she didn't sale any orders similar to mines I had to beg her to go and look through the system and when she returned she blamed another employee, claiming it wasn't her fault.I called to so that I could speak to a manager abs she claimed she was the manager so I ask for her name and the head Corporation's number but she hung the phone up on me and I had to go look the number up myself. P.S. I do Apologize for the punctuation and grammar mistake. I am deeply disappointed wil my service as well as the customer service. read more

Robert Graham and Titti Phillips are stellar employees. So friendly, hardworking and professional. Titti went above and beyond to make my experience great last night. Would recommend this McDonalds to everyone. read more

ok here's my current customer review&I still stand by my previous review employees&mngment all have attitude problems&don't care about us customers tryed to use online email cellphone coupon the manager says THATS ALL YOUR GETTING ONE APPLE PIE ALL THAT TO USE A COUPON? How rude&so unprofessional!!!! I didn't have a lot of money i bought a coffee plus the Apple pie-to show I'm not a cheap skate they let crazy stuff happen here&let crazy people eat here four mangers really! ?!?! avoid this run down low budget low quality budget mcds I tolerate it till I can start going to the other mcds&i tolerate it because it's close in town this mcds sux!!!! go elsewhere:(!!!! read more

Good service, clean, staff is on point. Great place to eat if you don't care about your body's well being.