This is the kind of customer service you can expect at this McDonald's here in Berewick. I placed an order 20 minutes prior to getting there on the app, I got there at 3:48 am 10 minutes before they're supposed to switch to breakfast, I thought maybe it'd be done already, but no this absolute twat has to start screaming through the intercom and being passive aggressive, out of nowhere when her coworker was handling it just fine. And this is maybe the 3rd time I've had some girl being an absolute bitch in the later hours. Never comin here again read more

Went through the drive thru for my order. Received my drinks from one window, and then was asked to move to the 3rd window for my food. Was not until I got home that a whole meal was missing from my order. I then had to drive back to the location and pick up my missing food. I mentioned my remaining order would be cold and if I could get "fresh" food. The way the manager talked to me, made me feel as if it was my fault they forget part of my order. Heaven forbid I ask for "hot" food after their screw up. Very unprofessional, but I would expect nothing less from McDonalds. read more

Absolutely nothing good to say about this McDonald's. The place was not clean at all floors, tables, and even the drink station were dirty. It's really disappointing to walk into a restaurant and feel like cleanliness isn't a priority. Definitely needs serious improvement. read more

It's really odd that I'm even reviewing a fast food restaurant. In all honesty, I often go through here to get a burger for my dogs. This place seems to be managed pretty well, especially considering the short supply of workforce in the world today. Whenever I drive through here, everyone is always friendly and pleasant, everything you need is consistently in the bag, including a straw. I travel a lot for work. I will sometimes get a McDonald's breakfast on the road, and I can say there are very many dirty joints and openly disgruntled employees at other places. Seems like a pretty well-oiled machine here. It can't be easy to operate a McDonald's. read more

This McDonald's SUCKS! The webpage says they're open until four. I pulled up at 3 AM and Shaniqua was rude as flaming geyser. she didn't know the business hours let them loan was staffed for any business before 4 AM. I really truly give this McDonald's a zero but you had to put a star on something. Don't go there services is horrible. read more

I ordered the chicken sandwich french fry drink combo The french fries were relatively fresh. I had a good taste to them. The only problem is I asked for salt and pepper and did not receive any at the drive-through Chicken sandwich was pretty good. I've had better but I was hungry and didn't have. I have a problem eating it. read more

McDonald's - Chicken sandwich - Burgers Near Me - Charlotte, North Carolina

I ordered my hotcakes and when I went to eat them there was a chunk that loo like a bite mark missing from one of the cakes. Thats just disgusting and disappointing to see. read more

McDonald's - Burgers Near Me - Charlotte, North Carolina

This is probably the WORST McDonald's I've ever had the misfortune to visit. I should have learned, since I've always received terrible service at this location. Today I waited over 25 minutes at curbside pickup, and when the order finally arrived everything was stone cold. I took it inside and told someone at the counter, and said I was just abandoning it because I didn't have time to wait even longer, and he just said "that's fine," then turned his back on me. Miserable place. read more

This McDonald's has no customer service in drive through. No greetings and the person was rude via facial expressions and body language when they forgot items from my order. I wouldn't even give a star. Poor customer service trumps any and everything the food will taste just like every other McDonald's: The associate had headphones on in the window. What kind of training does McDonald's give nowadays when I worked there you'd get fired for the way the workers are now. Y'all clearly just hire anybody. I will not come back to this location read more

What an absolute joke! If I could leave NO stars I would. Ordered a double quarter pounder and their infamous 'big mac' - and yes, small caps intended - and a small soda for $13.50. The double quarter was ok, if not small, but that so-called 'big mac', what a f'n joke! I can't believe how much Micky-D's has gone down hill since I worked there while in high school back in the 70's. The 'big mac' bun was hard as a rock and DRY! The spindly little thin patties were no wider than my thumb is long. Worst sandwich I've ever had to pay that much money for. McDonalds should bow their heads in shame! read more

McDonald's - The mighty BIG MAC! - Burgers Near Me - Charlotte, North Carolina

They couldn't even make a ice coffee the customer service is horrible and the window drive through lady kept arguing with me about my order

I ordered a double quarter pounder 1 hour before they closed and received a burger with 3 regular Patties that were cold (I guess they didn't feel like cooking the right one?) read more

I have to agree with my fellow yelpers. This place is very hit and miss. I usually stop here for breakfast a couple of times a month. One visit I will be in and out in less than 3 minutes with my correct order. Another time it will be "pull forward and wait for an English muffin". I will say the employees are always kind, and that I would not want to be working a breakfast at McDonald's. Too much pressure. Will I be back? Sure. read more

It's a new and clean McDonald's. Clean bathroom, the crew was pretty good at taking and filling my order. It's not hard to mess up a McChicken and small fries with a bottle of water. A-OK. read more

McDonald's - McDonald's - Burgers Near Me - Charlotte, North Carolina

First off they said they were only doing mobile orders at 9pm.Then I circled and placed my mobile order. The fries were cold and I ordered a big mac and they gave me whatever this is with a bun with a piece missing!!! read more

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tell me how i asked for barbecue sauce for my chicken nuggets and they wanna charge me 32 cents for each sauce lol shaking my head

I stopped here for a late lunch (about 3:30 PM). I ordered food and within 3 minutes had everything I had ordered. The food was hot and honestly this was the best McDonalds I've eaten from in a long time. Very impressed! read more

They messed up our order. This is my 2nd time dealing with this manager named Loren. Acting like she can't do this for, everyone is not trying to get free food. What every happened to accommodating the customer for the inconvenience. Back in my day when I worked for McDonald's as a teenager that's what they taught us. The customer is always right. She wanted the drinks back that I didn't order & refused to replace them with for fries. So she rather for the drinks to go in the garbage. Most fast food restaurant would tell you to keep it cause they can't take it back. 1st of all since COVID-19 is still around isn't that unsanitary anyways. Then we still felt like they were charging us too much money. In which they were because we had them to redo the order in which we were right. She needs to be retrained or fired. She's a terrible manager. read more

Worst place. Sat in the curbside pick up for 35 minutes, food never came to us. Tried to call twice and no one answered.

This has to be the worst McDonald's in the world period. Desperately needs new ownerships and new management.

Zero customer service at this location. Waited 20 minutes for a simple order, received cold food, missing large fry and chocolate milks. Ladies working the counter had little interest in getting the order right or taking any responsibility. Ketchup machines weren't working. Didn't see anyone cleaning the dining room during our 30 minutes inside. Don't waste your time or money at this location. McDonalds should be ashamed. read more

GM Roxana was very nice she was the best the tables were clean they do school events and they were doing a baseball one

I drive this location everyday heading to and from work. Today I stopped by.. my son and I walked to a super nice super clean McDonald's. This visit was my first using the kiosk. I will say they are very user friendly. I was able to navigate quickly through the menu. While I was ordering the cashier took the time and went out of her way to give my son a toy. Super appreciative of that!!! The staff as a whole are friendly!! I recommend the kiosk experience if you haven't tried it! Thank guys!! read more

This McDonald's is always out of something! I think McDonald's of all places should have their act together. Come on now it's not even real food. It's not like you're running out of fresh ingredients. Keep the store stocked with your process junk. Unbelievable. GET IT TOGETHER read more

Hands down the worst McDonald's in the world. Something is always broken (ice cream tonight) or they can't accept credit/debit payments or they have to close early. It'd be more profitable to fire and close this location. It's obvious nobody knows just how bad this place is nor do they care. read more

EVERYTIME I go something is messed up. The staff is nice nasty, when you point out what's been done wrong. If I could give a negative star I would. How does on repeatedly mess up a coffee order?! read more

worst place to eat. closing around 11 pm when supposed to be open until 1 am. VERY rude to everyone. making all of us wait so they can be on their phones inside. read more

This is the new location near the Charlotte Premium Outlets. I try to steer clear of fast food, but I'll make the occasional coffee or breakfast stop here. I have never encountered a more friendly staff at a McDonald's. They are super nice and eager to please. The line moves quickly in the drive thru, and the restaurant is very clean. read more

McDonald's - Burgers Near Me - Charlotte, North Carolina

You know what the food is about, so I won't comment here on the typical McDonald's mystery food. Sometimes they are the only thing still open, so it is marginally better than nothing. This is a new McDonald's, so I thought maybe they would be turning over a new leaf, but alas, no. Employees so involved in their own horseplay that they were oblivious to customers. Semi literate employees taking orders that couldn't understand I wanted part of the order for here, and part to go. Neither one of the ketchup dispensers would work, and when I told the employees no-one took care of it. Lastly, the restroom had urine all over the floor, and it was obvious it hadn't been cleaned in a very long time. Also, the soap dispenser at the sink was broken off the wall and just lying on the sink. And McDonald's is wondering why their profits are falling??? read more

McDonald's - Urine all over the men's room floor. - Burgers Near Me - Charlotte, North Carolina

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I have been going to mcdonald's now for a while, and I have never had such a negative experience. Lucero the manager is so rude and disrespectful. we paid for 30$ worth of food here meanwhile they forgot an entire meal and refused to give it to me. The manager, Lucero, belittled me and continued to argue even though the meal they forgot to provide us was merely a 4$ meal, she wouldn't give it back to us. the manager who works here is rude, inconsiderate, and obviously does not make her customers a priority. Mcdonald's, you have lost me and all my friends' business at steele creek. I would give this location and staff negative stars if I could. They ended up giving us the nuggets out of the meal that they forgot, and upon opening them, i find that the nuggets are STILL FROZEN!!! read more

McDonald's - frozen spongy nugget - Burgers Near Me - Charlotte, North Carolina

I hate to talk about this place being that it's in my neighborhood but if you're ever I mean ever want to come to this McDonald's stay far I mean far away from this place.. read more

Cool place to eat most of the time the one thing that gets me is the way the employees carry them selves like if they weren't coming to work ‍other than that ill continue to go read more

This location has 4+ signs advertising "BREAKFAST ALL DAY!". I pulled up to the drive thru at 11am today to order an egg McMuffin and was promptly told by the voice in the box "we are on to lunch" so, wait, this location does NOT sell breakfast all day? Is this a case of false advertising that I smell? Or is it just a problem with an as*hole employee again? read more

Can in at 7 mins till 1030am. Asked if we could order lunch and then wait the 7 mins. The GM Roxanna was extremely rude to us didn't even look at us. Very very very rude. She was also rude to her employees. I will not be back and I will be calling corporate in reference to my experience. read more

worst mcdonald's ever can't do anything right can't get a whole MOBILE order right like it's spelled out for y'all...

Usually the visits are like any other McDonalds, but lately the early morning visits have been quite rude by the person who I can only assume is the Manager (with her button down shirt and tie-like bow). I try to avoid this restaurant due to their unhealthy choices. She definitely gave me another reason. read more

Tried to go here at 12:40 am on November 24th for their 24 hour drive through. Waited 15 minutes to get to the order box and then am informed that they are taking cash only. What the bleeping bleep mcdonnalds. read more

I give this location 5 stars because compared to other McDonald's and the fast food across the Hwy, it is managed very well. They are a machine in the mornings trying to get people through the drive thru. Employees have always been super friendly and professional. I couldn't imagine how hard it is to find good help in fast food. We go to this location once a week and I can judge from a consistency standpoint. Also, appreciate the support from there employees for buying Girl Scout cookies! read more

Always so slow to get anything...doesn't matter if it's morning or night. 15 mins waits...only good is the location...

Avoid this place at any cost. It doesn't even matter what time of day you come or whether you go through drive thru or walk inside, customer service does NOT exist here. But incompetency DOES. And it begins with the managers , who I'm not sure if they can even spell or read incompetent. And the staff, they play around , don't take their jobs serious at all, are always joking around and never doing their job...the correct way! I only go here because it's the only one in Steele creek. So 1 lousy star. read more