Ambiance is good. Modern McDonald's. Nice landscaping outside. Cool abstract art. Game table. No get your own sauces, only if you order them. No loitering sign says 30 minute time limit on eating time. Self serve kiosk. Fresh fries were great. Nuggets were great. Burger was very good - perfect ratio of burger to ketchup to mustard. Little onions and pickles were good. Drinks are good. Guy at the counter was very nice and helpful. They have the baseball game on which is nice. Seems like a family friendly place very nice vibe. read more

McDonald's - Fast Food Near Me - Chelmsford, Massachusetts

I'm conveniently located between 2 McDonald's and this isn't my first pick. Depending on what side of the road you're on, good luck getting in OR out of this location. Unfortunately, I just finished an errand nearby when I was told they brought back Pokemon merch and Pikachu happy meal box. Decided to go inside personally to confirm, which I saw the Pokemon display. To my surprise, it was just a regular happy meal box...then to top it off, I got a Starfire coloring map thing. My niece is happy with it, so a win I guess? Not sure how kids get full off the meal though, everything seems smaller. I thought it was just the Big Mac and other adult items that shrunk. The 3/4 apple pieces are a joke if they are trying to make kids healthy or balance the soda, fries and burger. read more

McDonald's - pikachu display case was good bait - Fast Food Near Me - Chelmsford, Massachusetts

It frustrates me with I place an order using their app and hope that this will eliminate mistakes but of course it never does. Today I ordered 2 orders of 6 piece chicken McNuggets with honey sauce for my grandchildren waiting at home for meals. There were more items in the order and I did use the drive through for the convenience but expected since the order was from their app there should be no problem. Far from the case as I found out when I arrived home and there was no honey sauce in the bag. I will admit that the were busy, but still. What is it Joe Peschi said in Beverly Hills Cop about drive Throughs? True enough read more

I've driven by here countless times and there has always been a long line at their 24-hour double drive-thru. Luckily I had no desire to come here, up until now. BTS limited edition sauces! Lunch starts at 10:30 am which is great, earlier the better so I can avoid the drive-thru traffic. It's updated and looks a bit more modernized for a McDonald's. Pretty neat! The BTS Meal- A large came with 10 nuggets, large fries, and a large drink for $10 (is that normally the price?). Here's the thing, I'm not the target for fast food but I think the nugget might be the only thing here I like. But as I'm testing it out with the Cajun and Sweet Chili sauce, the sauces were not good. I would say, if you want to try one of their sauces, go for the Cajun, it has a nice kick to it, something different at McDonald's to try. Over Service: It was a really good experience from the order, pay station, and to the pickup. They had me park at the lot because they were a little backed up but I didn't mind. And the lady who brought out my bag was super friendly. I wouldn't mind coming back here now if my nephew asks! read more

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gave this place a good review previously, but last time I went manager yelled and screamed at me because HIS employee "made a mistake" (his words) and allowed me to do 2 mobile order in driver-thru. I have no clue why wanted to yell at me for this..first of all I don't work here , secondly I don't care ‍ literally just put the fries in the bag. Anyways that to the big manager that spent 5 mins losing shit at me over, be nicer and chill dude. It's McDonald's no need to be verbally abusing anyone read more

Wow, this is the land of nickel and diming! It's hilarious that when you order a Happy Meal, they upcharge on every drink can possibly choose from. Almost $2 for either juice or water. Milk is an extra $.20. How don't you include a drink with the meal? Isn't that exactly what the term suggests? No, this place decides make UNhappy meals y'all. I had asked for a refill on unsweetened tea. The girl behind the counter happily refilled it, but when she handed it to me, she was accompanied by her supervisor and got all angry red faced to tell me "no refills on teas. But, she just did it for you only today!". Umm. Lol okay, lady sorry. Sorry for burdening you for 5 cents of cold, bitter water. The only star here who is worthy of this location was the taller guy with the beard, Mike. He was nice to my husband and whole family. Everyone else was as useless as the McDonald's ice cream machine. read more

Burger was good. Fries were soggy and undercooked with no salt. There was no ice in either dispenser. Not a pleasant experience for $12.83 USD. Come on Chelmsford, you can do better. read more

After using the drive-thru at this McDonald's, I understand now how all McDonald's should operate person on the end of the speaker. Was Jerry happy, clear and willing to provide wonderful service to me. I'm so glad I came here. I will be back again and again thank you McDonald's for existing and thank you to the wonderful drive-thru microphone operator person read more

McDonald's - Fast Food Near Me - Chelmsford, Massachusetts

Best McDonald's in the New England area food is always delicious and fresh. great service and staff I been going to this location for almost 9 years they've never disappointed me once! read more

It's got nothing to do with Covid. These guys are just bad. Orders constantly wrong, my last burger had a bite taken out of it. A complaint to the health board has been filed. read more

McDonald's - Who puts tarter sauce on a Big Mac. Disgusting - Fast Food Near Me - Chelmsford, Massachusetts

This is the only McDonalds where I consistently get good fries (still warm, salted, crispy). The Westford location is always a miss. I literally come here for chicken nuggets and fries all the time and I am always happy with my order. I go to the drive through and it's super fast. read more

Very nice manager. I asked Fredeick and she made an extra cup for me. Comfort to bring it over to super friendly.

Worst service ever, they constantly get my order wrong every time. This morning I order a big breakfast with 2 extra sausage patties, extra syrup, and a coffee with cream and sugar. what I got: A black coffee with no sugar, I only got one extra patty. This happens every time I place an order with extras. Another time I ordered a big mac meal with a filet of fish (just the sandwich) I repeated my order 3 times to make sure they didn't F it up per usual. They did: I got 2 big mac meals and a filet of fish meal, I couldn't understand why the order was like 26 dollars, I found out when I got home. Use a little extra time and drive further down the street to wendys. read more

Not 24/7. We tried to get food after a long night and someone came over the intercom and insisted that they were closed.. at 2am.. why would any worker be there if you were closed? Online says 24/7 but it isn't read more

The food is amazing. The staff are nice. The place is clean and nice. Also, I recommend the chicken sandwiches they are good.

Drum hill McDonald's use to be good but it's dirty, the coke machine has no ice and the soda is warm and flat. Service is slow.

I can vouch that the service here is terrible. They get things wrong, take 20 minutes to deliver a mobile order, and don't have things in stock but fail to report that on the mobile app. Go here at your own peril, and definitely don't use mobile order with these guys. read more

Asked for a bun less quarter pounder with cheese.... It was an all day project I had to explain step by step That I don't eat bread but put everything else on it that it comes with holy goodness !! They suck read more

HORRIBLE SERVICE & wanted to charge me 35 cents last minute for some sauce ... Ridiculous UPDATE: DAY 2 Manager is rude !!! She was rude to her employees and me as well read more

The problem with this McDonald's is they are cheap go thru the drive thru get a soda with light ice and it's an inch to inch and a half from full they say it's measured well for a place that gives free refills you would think the could give you a full cup FYI every other McDonald's gives you a full cup the employees at the drive thru are well not nice as my friends and are doing if all possible give your business to a friendly McDonald's or another place just slip it my 1st bad review on any post read more

Well, this is McDonald's, not gourmet burger place. So my expectation on taste is very low, but at least the taste is consistent. Another thing that is consistent is the service, very bad service. I am not sure if they train their crews which I highly doubt they do. More than half of the time (~70% of time) I was there they messed up my order. Why is it so difficult to order and get hamburger, fries and soda? What is there to mess up, but they seem to do it in consistent manner. I don't think you can teach that in any job training, but I am amazed that they actually make that happen. Oh, did I mention they lied to me also. While 2 for 5 deal is still going on, the manger lied to my face saying they don't do that any more. The sign was up outside and also checked other stores. The deal was still active, maybe it was not for this location. Either it is different for different locations or the manager is lying sack of s***t. read more

It's good but today me and my family went there around 8:30 pm and there was a girl working I wanted a sweet tea no sweet tea so I said never mind being sweet then I said oh I have more people then when she wants to be rude and said oh well you said never mind and then my brother wants a apple pie and my sister was like it's so slowww but then they had no apple pie and my brother was like you ok want we're leaving mom. So we left and said they were poop when she was still there read more

For the 2nd time in a few months I worked late and needed to stop for something to eat on my way home. Which was 3am tonight and 4:30am the previous time. And both times I was left with McDonald's being my best worst option. Starving and exhausted, I make it there once again. I'm greeted with "We're only taking cash, can I help you". Same thing as last time and if wasn't assured by the Worker last time that this isn't a normal thing at, I never would have went back there. So 2 weary eyed, famished trips and came away with nothing. I am so mad and so freaking hungry. Never again McDonald's, you'll never fool me again. read more

Im giving this a one star because this is the worst service that Ive ever had at a mcdonalds. The lady did not greet or seem to understand anything. She never told us our total and when we got to the window we never got a receipt and never got our order of nuggets. read more

I go to Mcdonald on Drum Hill every night after work. Then 1 night I ordered my Usual 1 Medium strawberry Smoothie, 2 Large Fries, and 1 Quarter Pounder with Cheeze. They Charged me $19.11 on my Debit card, a young man in his 20s gave me my orders, and I drove off. When I got home, I open the Bag and saw 1 smoothies, 2 large Fries, but I didn't see my Quarter Pounder with Cheeze. I was very Upset, and was to tired to drive back to get my orders right. On 11/15/2021 It will be the last time I go to Mcdonald on Drum Hill. read more

I'm surprised this place hasn't gotten a review yet since it's on a very busy intersection. I stop here all the time for either an early morning hot coffee or a mid day iced coffee... It's a good place. The double drive thru makes ordering quite efficient so that's a bonus. The big disadvantages of the store is the fact that thus location is on the left side of a busy road (left side if entering Lowell which is almost always my primary route) and it takes forever to let both sides allow you to pass. Besides that, this is a run of the mill McDonalds. 4 stars read more

I can't believe I'm reviewing a McDonalds, but here I am, driving home, wanting a cup of OJ and I see the the Golden Arches. I pull in, park, use the clean bathroom, order and OJ, and then got a free medium iced coffee. Because Monday's are free medium iced coffee day. Now I'm using the wifi to download some podcasts to listen to. 5 stars McDonalds. read more

I was there a Saturday night just before 1 am after snowboarding and John was very polite and patient ready to serve my car full of people. He made sure I had everything I ordered and had a smile on his face the entire time. He made my McDonald's trip very pleasant!! Thank you again John! read more

when They ask you to "pull up" or park in one of the drive thru spaces... it is the kiss of death. They will leave you there for 20+ minutes and bring out cold food (and we're talking about a double cheeseburger which is a stock item); they don't even pretend to try. read more

Late night service isn't very pleasant, I mean I understand but at the same time, it's your job!

The food isn't that much worse than what's available at any number of popular chain restaurants, from the higher end through fast food

Came here around 3am, thrilled to find a 24 hour drive-thru to fuel our long road trip. Service was curt, fries completely unsalted.

I only buy two things at Mickey D's - coffee and vanilla cones. This particular McD's is my favorite because - they ALWAYS have the $1 medium iced coffees (and a good price for the large too) and their cones are almost always 49 cents and 99 cents chocolate dipped - when available. Also I've always had consistently good cones - sometimes at a McD the cones are slightly icy in texture but at this one they are always creamy and yummy! Whenever I am down near Boston I always stop here on the way back to NH for coffee. read more

This used to be a pretty good McDonald's. Lately it has been super slow. They have obviously put in a time tracking mechanism from window to window. This has speeded up the time there, but now you wait much longer in the earlier part of the line. Lately the food has been all mixed up. Sometimes you ask for one thing call and get another, and sometimes you just don't get things you ordered. Management please do something about this McDonald's. read more

I was craving a double quarter pounder and fries for my dog,I literally called to complain it was a frozen quarter pounder not even a double quarter pounder that I paid for.,it always seems that the night shift are just not up to par.so disappointed. read more

The 3rd shift manager Vienna was so good at her job! I felt bad that customers were angry and saying rude things to her coworkers. It was very packed and there was just rude customers everywhere!! I watched how she handle things and she maintained her composure. She didn't yelled or looked stressed she just did her job and wow! If that was me I would've broke down in a panic attack! I just wanted to say good job to the manager and the third shift crew. read more

Late night and busy drive through. Ordered 2 big macs with bacon and had a 2 for 1 coupon. 15 minutes later get to the window and the guy says, "Two chicken sandwiches and two large fries?" I told him, "No," and stated I ordered what was on the coupon I handed him. Few minutes later he hands me a bag. Get home, open it up, and I have two chicken sandwiches, two large fries, and a big mac. WTF. Never going back. Shoulda stuck with Wendy's. read more

Took forever at the drive thru to even get an order of vanilla cones. Workers were curt and rude. I wouldn't go there if you're looking for friendly. read more

It's a normal regular old McDonald's the food always will be amazing because it's McDonald's but it not that clean quite dirty actually I would recommend just drive thru and sometimes it's smells pretty bad but overall just grab ur food and get out read more

Ordered a quarter pound cheese burger with nuggets and fries at drive thru on 6-12-18. Took 10 minutes to get food. I get home and no cheeseburger. I call and I am belittled after I say I didn't get my cheeseburger. They say we don't serve cheeseburgers at night. I say it was a quarter pound cheeseburger. They say ok sorry come back. I get there and get the same bad service with no apology. They eventually give me a quarter pound cheeseburger that was burnt. Obviously I should not have been waiting for a burger that was already burnt. No apology. But they gave me an extra large french fri. I had already ordered a small fri and got an extra large fri. So here I am with my 3 pounds of French fries. Having to drive back and forth to McDonald's 30 minutes. God only knows why I had to wait to get my burnt quarter pound cheeseburger. Worst service ever. read more