What you see is what you get! Smaller, no frills shop with just enough seating, charging outlets etc. Sometimes tough to find parking in this lot, but overall a good location. Pretty standard pricing, service (usually fast enough) and good coffee, pastries/snacks. Hot caramel macchiato used to be a go-to for me here. I spent a few visits working remote and had no issue with staying powered up or connected to wifi so I appreciated that! @azfitfoodfun read more

I've had good experiences when I visited this Starbucks in the past. The lines had been long, but they were pretty fast. Quality wise, it was the same as most Starbucks. read more

*******The best Iced Macha Latte!!!! Taste, Great service, friendly staff, Hamid makes the best food and drinks!!!!****** Thank you!!!******* read more

Waited 20 minutes for 2 drinks and a croissant. At noon on a Saturday. Unbelievably. 4 people working. Friggin Unacceptable. read more

it's not a bad location but, try to get here before 2 pm if you want to get decent service. the high schoolers get here shortly after 2:10.

Do not go to this Starbucks. Took forever. I ordered ahead to give it enough time so when I got there it would maybe only take 3-5 mins and still not where near ready. 3 employees a little after they opened. Nobody else in the store. Avoid this place read more

We went I today for two lattes. After a reasonable time the first latte came up, with no mention of the second one. We asked, and they pointed to an empty cup at the machine and said it was coming. Five minutes later, the empty cup was still sitting at the machine as they filled other mobile orders. Our name just went further down the list on the display. I asked again after another five minutes and they said there were a lot of mobile orders. I said I would like a latte or a refund. No reply. No apology. Finally we got the second latte. I asked if in person ordering was not accepted any more and the barista flipped me off. What a professional operation at the Drum Hill Starbucks. read more

Still screw up my order, still rude, still acting like idiots. I wonder COVID-19 makes employees in this place stupider. At least, we now have vaccines for COVID-19. I wonder if we have any vaccine or medication for stupidity. Still going strong and acting like idiot during this tough time. read more

Terrible. Took forever. They were slow and unorganized. They didn't even call out the names of orders and they had one person attempting to organize them who was terrible and they kept the labels facing away from people so you had to ask, hey is that my drink or touch someone else's. read more

Went here for the first time today. Ordered coffee and a breakfast sandwich. Here's where things got silly. When placing the order they didn't tell me that in order to have both bacon and sausage on a sandwich you have to order two sandwiches. The thing I find weird is that most places have the option to just...add bacon? Like even if it is prepackaged sandwiches and what not. Meh regardless there's a reason I don't usually get Starbucks read more

Somehow this Starbucks never makes my coffee right. My vanilla sweet cream cold brew is bitter here, and last time they gave me iced coffee with cream Caramel macchiato tastes weird too. It's time I stop going here. read more

Ever since they got a new group of employees this Starbucks is HORRID! so unprofessional, rude, not properly trained, and GOD FORBID you ask them to remake your drink that YOU paid 6$ for! it's sad that you pay a lot of money for someone not to want to make your drink correctly! Wont be going there again! And Would NOT recommended to anyone. Go to any other Starbucks if you get the chance. read more

The Drum Hill Starbucks is a very busy location, which is located in the Chelmsford Plaza. I've stopped at this Starbucks countless times over the years, since it's conveniently located off of US 3. This store does not have a drive-thru, which is a good thing in IMO. The staff can focus on making great drinks for one line of customers (first come first served) instead trying to do too much at the same time (going inside vs using the drive-thru). I also like to go inside for my cup of fresh brewed dark roast and stir in the appropriate amount of sugar and half & half. The seating area is crowded and packed close together and there is also high seating along the front window (with power outlets too). I enjoy my afternoon coffee here while using my laptop to catch up on work. The service has improved here with good friendly service and no lines out the door as another Yelper mentioned. I can remember the long lines here many years ago during the morning hours. I put up with it since there were very few Starbucks stores in the area at the time. ACCESS: The access to/from this store can be tricky especially during busy times. It can be difficult turning in and out of very busy Drum Hill Rd. The parking lot in front of the store can get filled up, but there's extra parking to the east across the access drive in front of Sears Appliance & Hardware. read more

I'm shocked by these reviews. The staff is incredibly friendly! I am a frequent customer and love their service. Yeah, they might make the drinks wrong but they are human. I appreciate them! read more

Since noticing the new drive thru Starbucks being built a few stores down, I wonder what they'll do with this location. I've noticed the past few years the quality just isn't as good as it used to be. Of course, this specific Starbucks is much better than the one in target in Lowell, but the fact that these two are some of the only Starbucks options in the area is so disappointing. I think they've done as best as they could with Covid, and they're super fast with their online orders. I don't want to entirely bash on this location because I have seen a lot of inconsistency in drink recipes at multiple locations. I'm not sure if it's because they need hires ASAP so there's less training, or the recipes changed to compensate for lack of ingredients because of Covid. I've noticed that since Covid they've gotten even more busy, maybe because of the new specialty drinks? I'm hoping this additional drive thru location will remain an addition and not a relocation. I think the store/customers will really benefit from having less customers per hour and more time on making drinks right. read more

Super nice and well trained staff in this busy Starbucks. Only 4 stars as the location is not great. The parking situation is often a bit messy due to the lack of space and the layout of the parking area. read more

Starbucks - Side of the Starbucks. - Coffee & Tea Near Me - Chelmsford, Massachusetts

This is always a very busy location, but the staff does a better job here than most MASS locations that get just half the business. They also have a Clover machine. Parking lot makes for easy and in out to get back towards the highways. They even have room for you to get on your laptop and get your work done. One of the few Starbucks in the area that still feels like they are telling us customers that it is okay to actually hang out like we used to. Unlike the many new locations that are built for take out. read more

Great stop for this one. They got my tea wrong and fixed it, no questions asked and did it in a matter of minutes, without me having to wait in line again. That says a lot about a Starbucks because I don't always get that at other Starbucks. Thank you! read more

This is a case of a failed reaction to a complaint about a sub-par coffee. My cousin ordered a Grande Medium brew with salted caramel and mocha syrup. About halfway through the drink she noticed a lot of grounds in the coffee. She brought the drink back up to the barista and told her about the grounds, and the barista blamed the salt topping! My cousin pulled off the lid and tried to show her that the inside of the cup was covered in coffee grounds, but the barista just snipped, "Fine, I'll make you a new one" and then whispered something snide to the other worker (cashier). No apology. When my cousin again offered the cup to her to see the grounds, the barista quickly snatched the cup, angrily poured the coffee down the drain and snottily said, "Have a nice day". Terrible customer service!!! read more

A Starbucks is a Starbucks. Again, for nostalgic reasons, this one gets a 4. Right off the Rte 3 exit, so it's convenient. There's some seating, but not a whole lot. Usually get my ice coffee/latte staples here... read more

Ordered my daughter cake pops this morning at 9am & she bit into plastic . Idk how that happened

One of the best Starbucks in America. Highly intelligent staff gives the place an intelectual coffee house feeling. Plus they all know what they are doing and work very fast. The staff actually has a lot of information about the coffees, a pleasuse to come here! read more

This Starbucks is the worst store I've ever been to and the worst customer service I've ever encountered I will never go back there ever again. It's unfortunate because I just moved to Chelmsford and now I have to goto the westford or Billerica one. I work for a Starbucks for six years. You should know better than that. read more

My wife loves it she's there all the time lives by the app amazing a little expensive but friendly people I do got to say it's a really little tiny place specially when you offer free Wi-Fi people wanna sit there with your computers,iPhone laptop and enjoy the coffee or whatever they order also not enough parking itself crazy read more

Yeah the outside looks like crap (fits well with the rest of the plaza), and it's a bit cramped. BUT, the quality is high and service is good. Also, one of the few locations to have Clover, automatic +1 star! read more

Good fast service at this location. Parking can be a pain as well as trying get out of the parking lot depending on which way you're headed and the time of day. read more

Thank you Cathy Verdi for making every stop a great one! You have a crazy busy store and we see how much you do! Keep up the great barristing! read more

This particular Starbucks is my go to for consistently awesome coffee, lattes, and teas. The baristas are always friendly, and helpful with suggestions when I want to try something new. The inside of the store is kind of small, but it is usually a quiet place to go to use the free wi-fi or read a book. My only complaint would be the long wait in the drive-thru, but I guess that's to be expected when each drink is made so specific. read more

Oh SBUX, you're there when we need you, such as after a long flight, then drive out of Boston. Thank you for you consistancy & multitudes of locations! read more

Starbucks - Coffee & Tea Near Me - Chelmsford, Massachusetts

Recommended Starbucks if you like Starbucks. Coffee: Fair (Standard Starbucks) Espresso: Good (Standard Starbucks) Food: Good (Standard Starbucks) Service: Friendly and prompt Noise level: Noisey when crowded This Starbucks has come a long way in the past year. They renovated the store and updated the staff and now the lines are no longer out the door which was always a huge pain on Sunday morning. This one DOES NOT seem to carry gluten free foods in the case like some others. read more

I'm a starbucks addict and because this location is right down the street from me, this is my stop before starting my day and sometimes when I'm ending it. The staff is just amazing and knows my boyfriends order like the back of the hands. I wish I could say they know mine but I'm constantly changing my drinks, but they definitely know my name. They make the drinks so delicious and whenever I need help deciding on what I want or when I want to be creative, they're spot on! I was so happy to see Mandi work at this location, I've been serviced by her when I worked on rt 9 in Framingham at shopper's world and her attitude and personality has not changed. It's great to see a friendly familiar face with a friendly staff. I wish I could name you all but unfortunately I suck at names! Keep up the great work Drum Hill!! Love ya! read more

Great service!!! The staff always nice. I usually order by app, the waiting from 5 to 10 minutes but they always faster tham that. They make the good drinks forever!!! read more

I ordered my coffee when I was about 10 minutes away, got to location and had to park at the opposite end of the plaza. I go inside and notice that it is an absolute zoo. Waited an additional 6 minutes, still no coffee. I asked the barista how much longer and she noted that mine was still 5th in-line to be made. So I ordered an almost $7 coffee and had to leave it behind because I had to get to work. Needing over 20 minutes to make a coffee is ridiculous, and when I told the barista I had to leave she could have cared less. read more

This place is a cluster. When you walk in, there is a crowd of people waiting, giving the illusion that there is a line waiting to order. Not true. The collection of tables in the middle of the room serves as an obstacle to route the line around to the register. It's awkward to sit there with a line of people standing over you. There's also no sign to point out where the line starts, etc. Huge cluster. This store is also messy, with trash on the floor, tables uncleaned. This Starbucks is the closest to my home, but I'll be taking my business elsewhere. Parking is dangerous, too. read more

Best Starbucks EVER , people are friendly they always remember our order , specially Andrew he knows our order to the dot. I always feel impressed by that. read more

While this is an extremely busy location, the staff are always friendly and drinks arrive quickly. When ordering on the go, give yourself a few extra minutes. read more

I love that this location has the clover machine so you get a chance to try the reserve coffees. I noticed a lot of the other surrounding Starbucks do not have this option. The store is conveniently located right off Drum Hill so you can make a quick stop on your way to work and get right back on the highway, which does make it extremely busy in the morning. The baristas are very friendly and make a point to get to know you and your typical drinks. I wish the flow was set up a little better because it can get very crowded where you wait for your drink since it is right next to the milk / sugar station. With a new layout, I really think things would go a lot smoother. Overall, a solid 3.5 stars. read more

I am an avid Starbucks drinker, and a huge fan of the great PSL! I had been on a long drive and needed a little pick me up during the afternoon. I stopped in to this Starbucks to get my caffine fix for the afternoon with a friend. We both ordered Grande Pumkin Spice Lattes Hot. Once they were finally completed the barestia hands is our drinks. I took a sip expecting to get a bit of heaven instead I got coffee and milk... I mixed the latte, took another sip and again coffee and milk. My friends was the same thing, no PSL flavor. I took the drinks back and the barista "remade" them. While I was waiting another customer looked at me and said oh ya they really haven't been doing a good job here lately. We got our new drinks and they again were not flavored. I don't know if this Starbucks is watering down their syrup or the Baristas really just don't know what they are doing. read more

The only thing is I wish they had a drive thru like the new nashua location. Other than that they make the best drinks of any nearby Starbucks and remember your order when you regularly visit. Very friendly staff as well. read more

Staff is always friendly! I often have business meetings here, and it's a wonderful atmosphere. There is plenty of space to park as well.