Dear McDonalds, so sad. It was a simple order (from the in store kiosk) but your team only put one party in my double burgers (both were shorted) and it amount of onions doesn't seem very "extra". This is not the first time I have got shorted on a double, but it is the last time I will take my food without checking. So sad! read more

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This place is disgusting. The tables are a mess, the staff are slow (and only bring half your food), they were out of toys for kids meals (but still willing to charge full price), The hand sanitizer stations are all empty, the play place is filthy, the wipes for the tables are empty, the trash is full...I could go on and on. I will never go back to this location. Corporate should close this place! read more

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Slow and if you go inside you will wait till the drive through Is empty before they will start your food! Terrible...

For some reason customer service at most McDonald's is pretty bad, and unfortunately that was the case for this location. We mainly went for the play place and it was great. My 7 year old loved it. There was plenty of seating and the play area was a decent size. Our food turned out ok, it was hot and came quickly. The only issue I had was that we didn't get our drinks so I had to go back up to the counter and ask. This is the part that took a while because they don't have someone stationed at the front so I had to grab a worker when they were handing out someone else's order. read more

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BE WARNED. The food here is TERRIBLE. The Service is BAD. The employees don't know what they're doing or don't care. Don't waste the money eat ANYWHERE else. read more

If I give 0 stars I would. This McDonald's had been disrespectful to me twice and today I was just trying to help out the guy at the window keep mind I work at a fast food place to so I know there is a timer I just asking did he want me to pull up so the cars behind me could get there food because they were already taking forever to give me my food I order online and the guy has the NERVE to say to me In a attitude that he has only 2 hands and then made another person give me my food they have lost me as a customer read more

The girl taking the order was rude. I asked for no cheese, reiterated that i don't want cheese and when i got the burger, guess what was on it? Cheese. I asked for them to remake it and they told me to pull to the door. I waited and waited and then called them to ask for an update and they forgot about me. read more

Though I have had some issues with this McDonald's in the past, and recent. I am finding the staff is, for the most part, more friendly. Greeting, thanking you, and managing errors. Rather than money handling & bag handed without eye contact or acknowledgement. read more

After waiting 20 minutes, I went to the counter to ask a female employee about my order. After another 10 minutes of watching people who ordered after me walk away with their food, I asked a male employee about my order and he promised me it was coming. After 30 minutes, it showed up with cold fries, nuggets, and a chciken sandwich which was nothing but chicken and bread - no lettuce, no sauce. I took it back to the rude young female employee and showed her. She looks at me and asks what did I order - then walks away. No apology, no explanation. I left the sandwich on the counter and it fell on the floor. The crew is made entirely of YNs so they start yelling at me. The unprofessional portly manager finally decides to get invovled. She accuses me of throwing food and offers no apology. She throws two dollars and some change on the counter and walks away. I spent over $5. This has to be the worst McDonalds in the Hampton Raods area. I have had one bad experience here before so it is a management failure. It is disgusting. Don't patronize this place. read more

This McDonalds has gone to the dogs. Every time I order it's a challenge to get your food. Today I ordered from the mobile app and when I got to the parking spot the app said my order was ready. Took 12 minutes from then to get my food and they didn't bring my drink. I thought person was going back to get it. After 5 more minutes of seeing no activity at the door I had to go in and wait another ten minutes to get a cup. By then my order was cold. Last time going to this location and probably last time going to McDonalds at all. If you must go to one, go to the one on Portsmouth Blvd at Chesapeake Square. It's operated better than this dump. read more

First off I just want to say every time I get food here the order gets messed up. It's almost like it's intentional at this point. It's the simple things like getting the sauces right for nuggets or not making a mess with the sauces on sandwiches that they have issues. The good thing is that the restaurant is clean. read more

Had to wait 20 to 30 minutes just for one burger and a large fry burger looks like it was thrown into the box came part of my hand. I couldn't even eat it if I wanted to grease all over the place don't waste your time on this location, you're better off not eating there at all. read more

I'm gonna crash out the next time McDonald's doesn't give me my barbecue sauce that I paid extra for. Wendy's wouldn't do me like that.

I took my child to the play area. There was no air conditioner. It was hot and stuffy. No staff in that area. One server came to bring some food for a seated customer and when I asked her about it, she just mumbled something and walked away. Her body language said ' why are you bothering me?' read more

Placed a mobile order with curbside pickup. Waited 20 minutes for someone to bring me my food, which was missing drinks and the plain cheeseburgers were not plain. Went inside to have order remade, and that's when things went downhill. The employee at the counter was telling at the others in the back and was muttering to herself. No greeting, just a "what do you want?". I told her that I needed the order remade because they had screwed up the order. She immediately went on a tirade about how I was telling and using profanity. I told her "screwed up" odd not profane and that I needed the order remade. She continued ranting about how I was disrespecting her and yelling at her. I then asked to speak to the manager. Her response caught me flat-footed. She said, "come back tomorrow and you can talk to someone that looks like you." In shock I again asked for the manager and she said there wasn't one. I then asked for her name. She refused to provide a name. She finally placed the replacement order, and still refused a name. She told me to look it up in the phone book. Fifteen minutes later, I received my food. I went home and found cold, unsalted fries. So far corporate and the general manager have both been unresponsive. I guess racism is acceptable to this location. read more

The drive-thru was BUSY! Yet, they moved the line so fast, they smiled, and were very pleasant!

Slowwww. Unorganized. Since when did they start cooking to order? Girl at window however very sweet. Great smile

This location is atrocious. After years of giving them a chance to make changes and make stuff right, they have only gotten worse. Always forgetting half your order, no meat on burgers or breakfast sandwiches, and no refunds cause half the time they do not give you your receipt. The employees are clearly miserable people, and it shows largerly in their extreme lack of customer service. Trust the reviews and drive a bit further to another location cause this one isn't it. read more

My bf and I came to visit out of state and are starving. This McDonald's says there open 24/7 with there lights on and everything. We even heard them and the said there closed refusing to give us any type of service.. what stupid bitches they are ! I also work in customer service and I wouldn't have refuse to give any customer service because karmas a bitch read more

Let's just say trust the reviews! Went to this McDonald's on 2 separate occasions. On both occasions I went through the drive through, neither time was I greeted at the window. I had to ask for napkins and condiments and apparently I was asking for too much. The one good thing is that my fries were hot on both occasions. The last time I went there were only 3 people in line and it still went pretty slow so I say try to avoid this place if you're big on service. read more

This McDonald's is the worst one I've been to. Our orders are rarely ever right- this includes ordering at the drive thru, ordering inside and taking it to go, and ordering on their app. Every time I have to go inside after I check my food before I leave the parking lot, and it is never right. Also, their phone number never will be picked up, so no need to bother them (I've tried to call when my order was wrong a few times...). Their fries are always mushy & clearly not fresh. I love McDonald's, but I'm really disappointed this location is not worth one item off their Dollar Menu. If their employees seemed to care at all, it might be better, but they seem to be doing their own thing. read more

Says they're 24/7 but we pulled up to order at midnight, there were people ahead of us and behind us. Sat in line for about 20 minutes before we got to the speaker, then sat in silence waiting. Said hello once, no reply. Said it one more time, someone responded saying they were closed. All the lights were still on inside and outside. read more

The service was so minimal and the hiring process can't be very intentional because they seem like hire anybody. Just rude service and they seem to take forever. read more

Terrible customer service. Will not acknowledge your presence. Manager is rude. I asked for a the sauces that were ordered. Manager said hold on(instead of reaching over and completing my order) went and rang another customer up and then she walked past me still waiting for the sauces and proceeded to continue with the drive thru without any intent to help. I had to ask another employee that seemed bothered that I asked for the sauces and then I was given them. We will drive to Suffolk from now on if our kids are going to have McDonalds. It is a recurring theme every time we have tried to go here. Never again. read more

I have given this location so many chances more than I should have! It is insane to order 40$ worth of stuff and get three drinks and no food and when you call to ask about the problem they answer and go, McDonald's what's the order number then have you read out the items and just say well I called back that order so idk you'll have to report the problem somewhere else... this is insane. After waiting nearly 40+ minutes to not even get the food just don't waste your time here no one has any sense of caring for another human idc what you're going through it's not that hard to just care a little read more

If you want a McFlurry that's not even mixed and unprofessional customer service I fully recommend this McDonald's ! This isn't my first disappointing encounter with this McDonald's. I knew the McFlurry wasn't even mixed due to the fact it came with a regular straw (the McFlurry straw attaches to the machine to mix it) and all the m&m's sitting on top. Due to disbelief I pushed the m&m's over to reveal plain soft serve vanilla ice cream underneath. You guys are just plain lazy. As a former McDonald's employee it takes 5 seconds to mix it and if they mixed may have been broken that's something to customer needs to be notified of. If I wanted vanilla ice cream with m&m's on top I would've gone to my freezer. read more

McDonald's - Ice cream with m&ms on top ! :) - Fast Food Near Me - Chesapeake, Virginia

A blind person suffering with Parkinson's could put the sandwiches together better than the Disgusting buttermilk chicken sandwich and fish fillet sandwich that I received. I was so mad when I opened them up I immediately threw them right in the garbage where they and whoever served me that disgusting, cold, tragedy of an excuse of a meal belonged. Also the fries were extremely cold and flimsy like a nightcrawler. Disgusted. Don't go here. read more

This McDonald's is slower than the newest iPhone update. Also, how am I going to order at the menu. Wait 10 minutes to drive up to the window, and you don't have my order?!? Here's some helpful advice, go to chic-fil-a on college drive. read more

Cashier was incredibly RUDE. Got the order wrong. Had HUGE attitude about it. THEN, THE MANAGER would not honor the USO promotion and the 2 for $5 deal. Ended up charging me $5 more than every other McDonalds in the area. (I was ordering a sandwich and 10 piece and a second sandwich. And trying to get them to honor the USO med fries and soft drink with the purchase of a large sandwich.) The assistant manager TRIED to help but was dismissed and disrespected in front of many customers. This store has problems. Area manager needs to check into this. I got a refund and went to a different McDs. No problem. read more

The manager comes out and screams bloody murder at the cars in the drive thru. "Lane two is open, lane two is open, lane two is open, lane two is open!" My child was crying in the back seat scared to death because this lady (the manager) is screaming like a psycho killer. So what if people want to use only lane one. She doesn't have to scream at the customers in the drive thru in that manner. This location is not only unprofessional but is certainly not family friendly. I would never take my child to this location again and will be contacting corporate. read more

I hosted my daughter's 3rd birthday here and she was thrilled (and so was I)! She loves their play place and surprisingly they had a party room and still do parties so I thought I'd give it a try. For $9 a kid (minimum of 8 kids) we got exclusive use of the party room for 2 hours with an additional hour for setup, a dedicated employee who played with the kids and handled all of our needs (even finding a ladder when my daughter's Hello Kitty balloon got loose), a Happy Meal for each kid, 2 cakes, ice cream for each kid, decorations, goodie bags, clean up and candles. The only things I brought were two balloons and my own goodie bags because I didn't know what would be in theirs. They even asked me the theme for decorating. They did an exceptional job! I'm not going to lie, I was super worried the last few weeks. I'd never seen a party done there and was convinced it would fall to pieces since they don't do many. When I got there and saw the decorations, I was surprised and relieved. The owner came to check on us multiple times and our dedicated employee, Miss YoYo, is a school teacher who interacted with the kids and even kicked off her shoes and climbed in the play place with them. If y'all need a cheap place to have a birthday party, I don't know how other McDonald's locations do, but I can tell you the one on Western Branch Blvd is the cat's meow when it comes to kids' parties. If you want to have one there, call them up and ask for Tim Williams! read more

Everytime I go to this specific one after or before work it's a problem. Says 24hrs but they always claim "the system is down". And then after stating that, they always give some absurd amount of time of when it'll be up like "40min". Trash and unreliable. Go somewhere else if on a lunch break and save your time and money. read more

Every time I've eaten here (quite often) the food has been fresh and hot. It wasn't much of a wait either. Got my food out to me pretty fast

Doable. The food is what you'd expect. The wait is what you'd expect. The service is what you'd expect. Sometimes the late night experience when they're open 24 hour is sketchy. One time the worker told us the staff walked out on him so the order would take 20 minutes to make. I was like Nah. Another time they were only accepting cash. Other times there's a limited menu overnight and they don't have everything. So yea. Meh. read more

Was sitting in mcdonalds and a former employee had have walked into the establishment, listened to a altercation between the employee and the former. Do not recommend going there very uncomfortable eating my meal. read more

I guess masks are not mandatory here. A customer was told to wear a mask. Then an employee came by to get his check and he didn't have a mask on. No one told him he needed one. Some have to and some dont I guess. read more

Worst McDonald's management to customers. My order was completely wrong and the manager was hesitant on giving me a $4 refund. The McChicken had brown lettuce, the double cheeseburger had the buns of in between a Big Mac. I waited for 15 mins in drive thru twice....thanks for ruining my appetite.. read more

Constantly messing up orders, not 24 hours. I don't know what else to say. Go to a different McDonalds, don't waste your w

They are most definitely not open 24 hours. It is 4:40 in the morning and I just left. They refused to take my order, Saying they are closed with all the lights on and the menu lit up. read more

I'm thoroughly impressed by the attention to detail and customer experience that was put into this restaurant - I am absolutely impressed by the fact that it's all in a McDonalds! The old party room was updated to be a quiet meeting area which the owner, Leslie, was only too happy to allow me to utilize for my entrepreneur team! I'm bursting with ideas on how we can use this space ourselves, but I was shocked to find out that it hasn't been booked at all this month! It's absolutely a hidden gem and I wanted to share it with my community! read more

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