wow - i never thought that i would be craving mcdonalds at 330 am.. but sadly i was. but even worse , the 24 hr drive through was closed!!! as we pulled up, deliriously hungry and happy that something in the neighborhood was open, we hear " sorry , come back in 30 minutes, we'll be serving breakfast then". it was the saddest words i had heard, crushing my dreams of eating a giant burger and fries. WTF -- 24 hours doesn't mean 23.5 hrs a day. needless to say, there was no mcdonalds for me that night. we instead found our way to the only actually open establishment in hyde park, the dunkin donughts on 53rd. read more

Horrible service!!! Waited thru rude service for an incorrect product for then to tell me " we don't have the right stuff" hell don't sell it to me then!!! read more

This is one of the only late night options for food in Hyde park. With that being sad... I go here feeling as if my only other option is to go to bed starving and im even more frustrated throughout the process. The wait is always long. The food is decent. The prices are pretty typical for McDonalds. read more

When I go there they are always fast , prompt and friendly. I prefer going there vs the surrounding ones in the area. They are clean as well. read more

This is really not a good McDonalds. Disorganized, a bit dirty, and cheese wasn't melted on my burger. Lame.

I really wish there was a negative zero on here. So I know it's McDonald's and my expectations aren't that great going into it but damn it I think cooked food is something that should be an automatic part of the deal, no? I order a quarter pounder get home after a long day at work and bite in and it's pink inside under cooked and totally gross. When I call the restaurant and ask for a manager, Jennifer gets on the phone and tells me "So what, you want another one?" I say yes while thinking (Why yes Jennifer I want you to do something since your cook staff nearly poisoned me with salmonella!) To which Jennifer say's "I need yo' name to put it in the book" (I can only assume this means they F*ck up orders so much they have a system to record their transgressions) So I drive over to get my replacement burger ask for Jennifer who upon coming to the counter says "You tha' Quarta?" "Sorry?" I say. "You tha' quarta'?" Seeing my look of confusion she says, "You the one who called about the quarter pounder with cheese?" Yes I say that was me. Jennifer takes my burger tosses it in the trash and calls to the back. "I need a quarta' well done!" And she leaves. No I'm sorry, no what can we get you for your inconvenience, She's just out, gone like a flash. The new burger comes up quickly. They bring it over and I say "Can you check it to make sure it's done?" The person tells me, understandably, they can't touch my food, so I ask for a knife to check myself. And guess what?????? That's right campers this one is undercooked too!! So I ask for Jennifer, the general manager's number and my money back. To which Jennifer, who's now back, responds "Humph, FINE....." I respond, "You know this is a health issue and dangerous. " Jennifer: "OK fine I'm getting your money" Me: "I see that but you're still not addressing the fact that it's still not fixed after a second time." J: 'Look I wasn't back there and I'm actually on break right now." Me: "But you are the person I spoke to and you are the person who took responsibility for this." J: "I just happened to answer the phone, its a bunch of managers here. Its one over there and over there and over there." She says all this while angrily punching buttons on the register. . . . Really long story, now short this place is a HOT MESS!! Avoid at all costs. read more

The drive thru at this location wasn't open 24/7 the way it advertises. They're not open at 3:30am everyone, but they do reopen at 5am for your sinful McDonald's eating pleasure. Also, order a cup of water and watch a circus act ensue, every single time. Not only will you get a topless, strawless cup, it will also only be small enough for a sip. read more

first of all, i specifically asked for a sprite, no ice, and they gon give me water with ice?!??!?!?!?!?? excuseeee meeeee?!??!?? and on top of that, cold nuggets. i dont play with my nuggets, i love me my hot nuggets not no cold nuggets. petty and bogus. never going here again!!!!! read more

It's a McDick's, it's in Hyde Park, and it's open 24 hours. As such, this means that very satisfactory cheap, drunk food is available at the time of the night when I become (more than usually) cheap and drunk. read more

SLOWEST drive thru ever. Got in like 45 minutes ago and I'm still waiting to pay for my food. I've been sitting at the window to pay for 10 minutes alone..long enough to download the Yelp app just to make this review. read more

Hey I actually love this McDonalds...its always fresh it seems. One of the best in chicago....love the fries always fresh..its like damn.....i need another order for myself read more

I was a regular at this location. Today I went there and I parked in the lot but I had to go around the corner to deposit money in my bank account first. I came back less than 10 minutes later only to see that they had towed my car away. I went inside and asked to talk to the manager. She rudely asked if I left the property. I said I went around the corner to deposit money so I can come back here and buy lunch. She wanted no explanation whatsoever. Now I understand that there are parking problems in that area and I accept full responsibility for my action. But there was no leeway whatsoever with the management. Period. I parked next to a policeman as well and he saw me come back and go into the store. I told him that they had towed my car away and he was sympathetic to my predicament. I will never set foot in that place again. Just to remind everyone don't dare park there and set a foot off that lot. Also, while I'm at it, I've been patient eating there because every time I've been inside most of the tables are dirty ALL the time but I gave them the benefit of the doubt since it is a busy place. This review probably won't make a big deal to that place because it is a huge corporation but I will be taking my business elsewhere. read more

This place sucks. All employees are careless and have no respect for the place is very dirty and in sanitary. Not a good place to eat in general read more

The customer service is great. I don't have to stand in no long line. I don't ever hear the old "Ice cream/shake machine is broke" excuse at this location. read more

Guaranteed, this McDonald's will definitely ruin your order or screw something up each time. Never leave without checking the order received in your bag. They look at me crazy, but they are treacherously known for being slow and ruining orders. The drive-thru cashier is rude and you are better off going in to wait for your order as oppose to driving. read more

Considering that nobody eats here during the day, so 90% of their customers are drunk, this is a pretty good McDonald's. They have weird timing though. Who the frick starts serving breakfast at 3 AM? I WANT MY FISH FILET!! They do, however, serve ice cream 24 hours a day. That is amazing. I'm a fan of the 24 hour drive through, but I wish they would let people walk through, since most of us don't have cars, or are too drunk to drive them. read more

I come here quite often, maybe once every week or two weeks and I have always gotten what I've ordered. It seems to be a pretty busy McDonalds so it's sometimes a bit of a wait for being fast food. It's noisy at times as well from the busyness of all the customers and the employees trying to do their job. There's limited seating and some people like to hang out for awhile, so I normally get my food to go. I've only had an issue with one employee out of the 25 times I've been here. The employees aren't super friendly, but they aren't rude either. read more

Mcdonald's 5200 S. Lake park Chicago Illinois. Very poor service. Unprofessional workers. Incompetent management. And one must be concerned about the food received. I was on my way out the other morning Tuesday February 28, 2017 approximately 3:45 a.m. and needed to put something on my stomach before taking my medication. I ordered a sausage egg mcmuffin meal. Which included a hash brown and orange juice. I waited in the drive thru for about 15 minutes before receiving my order and that was O.K; however, after receiving my order I pulled over in one of Mcdonald's lanes to eat my food, and you would not believe these guys actually gave me a cold hash brown. Not room temperature. I mean COLD!!! They could have dropped it in the deep fryer for about a minute and it would have been eatable. I mean if it had been pre cooked. How can the Mcdonald's corporate have people working for their company taking a chance of getting sued by the negligence of their employees. A license manager has to be on the floors at all times. If you have a manager who allows this kind of service and ignoring his training which allowed him to get a food and sanitation license. He is taking a chance of possible food poisoning, food born illness, contamination and everything else. Stay away from this Mcdonald's in the a.m. hours.... read more

i love mcdonald's but they don't know how to give me the right amount of sauce. i ask for sweet and sour and ranch and they don't give me one or the other. also they gave my friend nine chicken nuggets in the 10 PIECE. overall just need to be better at doing there jobs. read more

I went to this Mcdonald's this early Monday morning approximately 4:00 a.m. My order was a: Double cheese burger, fries, 2 apple pies, and a coffee. Thank god I sample my fries before completely leaving the lot. My fries was cold as hell. I mean no heat @ all. I was upset after waiting in line a long time. I went back to the window and told the young lady my issue, and she ask "who sold you the fries"? How in the hell would I know who put the fries in the bag? She told me to come around to the front door. At this time she told me she had just drop some fresh fries. My reply was no...your service is totally unacceptable. You should have drop fresh fries when you took my money. I don't want anything from this Mcdonald's. Give me my money back. The manager then came to the window. I told em to feel these fries...I can not believe you tried to sell me these cold fries. My money was refunded...I'm sure the staff has a policy and procedure to follow. Certain standards to work by. Totally unaware of the consequences behind being negligent while handling food. Cross contamination, food borne illness, salmonella, etc. This is why standards should be followed at all times. Furthermore, it is the manager's responsibility to make sure everyone is doing his or her job correctly. If the staff gave me cold fries below the temperature of 40 degrees, do you think I was the first customer to be served like this. Now we have to imagine other things that maybe going on in the back while the food is being handled. The service, attitude, focus, cleanliness, quality of food etc. in the day time is excellent. read more

I will never go back! I placed an order (via the drive thru) and at the end of my order I asked for a cup of water. I was shocked when they told me that I would be charged a $1!!! Just to confirm, I asked "why," she said it's for the cup! Imagine going to a restaurant and have to pay for the water! Needless to say, I cancelled my order! read more

WORT MCDONALDS EVER!!! Don't get me wrong I agree it's fast food and I generally like Mcdonads food but this one the stuff is always old (chicken is so tough and stringy I finally threw it out). And the staff is totally hit or miss. Met some really nice and helpful girls and some real pains. They are more worried about money than what their customers think but don't realize if a customer is unhappy they won't return. And the drive through is laid out all wrong. Had too many times that people parked couldn't get out and everybody was stuck. Tonight was the last straw, if they don't want my money I'll happily go elsewhere read more

Not 5 stars best i've ever had McDonalds, but a solid always a good experience yay i'm a fan. I visit on occasion and i've always had a good experience, hot cheap food. I just tend to avoid going around 2pm when the HS kids are fresh out. read more

Slow service. After reading the reviews, I was extremely hesitant but i was hungry and Chick Fil A was too far. I stopped in and had to wait while the cashier was filling an order. Why is she touching food AND money is beyond me. Don't expect smiles and warm greetings. I had to wait a few minutes for my food. The 2nd girl who was preparing the orders (putting the items in the bag) was not wearing gloves either. Won't return. read more

I went to this location the morning of 10/30, it was busy as usual ; however when I got to the pickup window, the young lady asked me for my receipt to see what I ordered, I told her, I did not have a receipt, she then asked me what I orderd, I told her a #2 with no egg with a fruitopia. She gave me the drink and sandwich. Of course going through the typical drive through where noone listens anymore, I opened my bag to check before pulling off and I requested my hashbrown. She stated she did not hear me say it was the meal and gave me the hashbrown through the window without putting it in a bag or covering it with a napkin. How tacky and unprofessional! Customer service is really lacking these days!! read more

Went for snack. I purchased a big mac and asked for a large cup of ice water. The girl rang up a large drink. These people wanted to charge me for TAP WATER! RIDICULOUS. NOT GOING FOR IT. DO NOT GO HERE. read more

this mcdonald needs some customer service skills whenever u go inside the staff are conversating about their personal business amongst one another and soon they will decide after i say can you pls take my order then they take my order i believe the customer has first priority not discussing your off days and other personal business and they charge you for sugar u get 8 sugar paks with a lg coffee or hot tea each additonal one is 2 cent each.thats ridicoulus! read more

i hated this place, i am a white teenager and i was at the science and industry museum today for the free days and i walked over there, and i felt so uncomfortable, there was many teenagers that were loitering even tho there was a sign that said no loitering ! the cash register women were very rude. one had on fake eyelashes that fell into my bag. i was very disturbed i said you can keep the bag with the food, and i left the place. inside the womens bathroom there was graffitti and a pad hanging on the ceiling above the sink. i felt that was very disturbing ! they also dont keep the ketchup out along with the soda. how am i supposped to eat my fries with the 1 ketchup packet limit ! read more