Two times to avoid this McDonalds is between 2-3:30pm weekdays, due to the over crowding by the Kenwood H.S students. I waited a while for my food and it was pretty loud as well. The security tried to get it all under control, but it never works. Also, late night on Saturdays. The drive thru will take about 15-20mins before you ever get to the window. Nevertheless it's McDonalds and at this one, the order is always correct from what I've seen and the service is okay. read more

My experience with this location of McDonald's is probably the slowest service I have ever had in my entire life at this fast food restaurant. I was in the drive thru, and I'd seen the long lines in the drive thru before I went through, but I still did it because I was craving their food, and at the same time, it was the closest restaurant I could get food, which I also think is the quickest restaurant, and I was really famished too. I understand that the restaurant is busy, and it is also my fault that I waited so long in the line at the drive-through. It is also my fault that I still fell in line even though I already saw that the line was long. What I do not understand is that, when it was my turn, I was about to say my order in as nice a way as possible, but the employee seemed to be really rude. Additionally, I was told to wait again even if I only ordered six pieces of chicken McNuggets, fries, and a drink. I was about to be mad, but the good thing is that both the McNuggets and the fries were hot. The fries are so crispy, and I like that they are well-seasoned. They also put every sauce they have, and my favorites, which are the honey mustard and spicy buffalo, are in them too. The service may be totally down, but that's a good thing, and the most important thing is that I love the food. read more

It's your typical McDonald's but do yourself a favor and don't go there past 9pm. The customer service is atrocious and, yeah, I understand "you get what you pay for," but there's still a level of professionalism that's associated with a service-job, regardless of if it's fast food. You're served quickly (it's drive-through only past a certain time in the evening), but the food probably won't be fresh. If you can avoid it (which you probably can), skip McDonald's as your late night stop...or at least skip this location. read more

I've been told that this is one of the worst and slowest McDonald's locations on earth, but I could not confirm this claim. Although I don't much care for the chain, I decided to test this location today about 1 pm. Walking into the restaurant, my experience was what I would expect; perhaps a couple uncleared tables, but it was generally clean, and my order (one McDouble and a wrap) was served up without incident within about 60 seconds. Impressive. Undeterred, I then tried the drive through. Ordering the same food took a bit longer; just under 10 minutes according to my clock. Still, with so many cars in line, I thought this was within normal limits. Therefore, I can't say that this location is any worse than others. It's a McDonald's. read more

Don't bother with this McDonald's after 10 pm. Granted, I shouldn't be eating this late. But hey, when a Big Mac is calling your name, you answer, with a large fry.. This McDonald's is poorly staffed and they are slow as molasses dripping down a wall......then they mess up your order! That's all you'll need to hit the gas (thank goodness we hadn't paid for the order) and take your butt home! They're disorganized at this McDonald's and shouldn't be open 24 hours. If you pull into the drive-thru, you will regret that move! Just go home... read more

I have been to some pretty crappy McDonlads but I must say this one is pretty good. They have good customer service and will even put you sugar and cream in your coffee for you. ;-) read more

I promise you, this is one of the worst McDonald's I've seen.....and I've seen a few. When I entered, there were individuals waiting to receive and place their orders, but the crew was busy engaged in personal conversations, moving very slowly, with EXTREME attitudes and a lack of urgency in not only taking orders, but serving them. The order taker had an extreme attitude, and it showed. No "may I take your order", no "thank you", and when the order was served, she didn't hand the bag with me, she threw it. She also expressed, openly, in the presence of customers, her displeasure of not receiving a break when she wanted to take a break. There was no sense of management in this location, nor were there any name tags on employees. While I'm at it, the dining room needed a good mopping, and I'm wondering why they needed 7 people behind the counter with NO ONE at the registers, but they were all hanging around the serving area, talking and yelling at each other. This is a business, not the yard!!! Where are the managers? Oh, wait....... I can also testify that their service after 9:00pm goes straight down the toilet. Lines of 10-12 cars in the Drive-Thru just waiting is the norm, not the exception. And you will wait...and wait...and wait. But no worries, if you run low on gas waiting in the line of cars, there is a gas station right across the street!!!!! Fire the whole staff and start over. read more

I came in to order a Sweet Tea waited in line and when i made itto the front the cashier Ramona wave her finger at me and said Im not ringing up line. Now that's the WORST response to give to any customer. She never look me in the eye and when i asked was her statement referencing to me, she turn her head to look away from me not to answer. I'm a customer service training so I what's acceptable and not...this is unacceptable for any business. I will not return to tjis location. read more

You guys are the WORST O M G! It never fails ... You guys are S L O W and need new management. Stop hiring kids to run this place. I'm in line now and we haven't moved for 10 mins and we can't back out. read more

After sitting on this a couple days I finally decided to write my first review ever because this experience still leaves me sour. This is my local McDonald's so I've been here quite a few times. While I've never had a great experience (food or service-wise) here, last Saturday evening's experience takes the cake: There's a long line - no shocker. It takes 30 minutes to get through the drive-through with 11 cars in front of ours. We finally place our order after "go ahead with your order - no wait" is said to us three times. We wait and wait and order. We get up to the pay window. "Mango smoothie" No. He looks at us like we're lying. We had a 20 piece Chicken McNuggets with honey and a large fry. "Did you order?" Yes. And our total was (insert exact amount here). There is no evidence of our order so we re-order the same meal, paying a completely different price than first stated. I can't read the receipt because it's blank - the printer ran out of ink. We finally pull up to the pick-up window. "Mango smoothie?" She passes the smoothie. No. She looks at us like we're crazy. We ordered a 20-piece Chicken McNugget with honey and large fry. Again, we have no order so she waits for a new order and we finally get a bag. I ask if she included the honey we ordered and she smirks and says that costs extra. No, it doesn't, because we did not order extra sauce. She doesn't want us to go away happy, I swear - she continues to smirk and stare at us. We leave, not wanting to deal with the sauce issue because it is obviously a very difficult thing and she is letting us know she is having a difficult night. We get home and open the bag - we paid for a 20 piece and received a 10 piece. I'm not going back here - never again. I always try to avoid this place since the food quality is rarely up to par with other McDonald's I've been to, but this service was absolutely unacceptable. I left this place so nauseated I didn't even eat the meal. read more

The service is bad and the food takes forever, but it's McDonalds so what can you expect

There are frequently panhandlers in the drive-through lane begging for money. The restrooms often have homeless people in there bathing in the sinks and are absolutely filthy. I have frequently ordered food but will never go back to this McDonald's as there are often errors in my order ...some of the staff seem to be unprofessional during the evening shift as they are talking on cell phones at the cash register.. I don't know who owns this franchise but he or she. Should get it in order and add a minimum have a clean facility read more

I don't expect much when I go to McDonalds, nor do I expect lightning fast service. What I do expect, is actual service. I arrived there, albeit late at night around 3:00 am, and I enter the drive thru with some friends to place our order. After placing our order, the person on the other end goes down the list "Sorry, we don't have chicken nuggets...or McDoubles...or Fish Filet...or McChickens..." What? Excuse me? You do not have food? Well, since it was near 4:00am (when McDs' switch to breakfast), maybe they had the breakfast food? No. Nothing. I then asked what on the menu they could serve us and she said "Sorry, we just had a shift change so we don't have any food." Ludicrous. read more

I can't believe I'm reviewing a McDonald's, but I love this place! Open 24 hours and My French fries have been fresh straight-out-of-the-oil EVERY.SINGLE.TIME. No soggy fries here. These fries look like the ones on television. The 5 stars of for scale of McDonald's among other McDonald's. read more

Just left this "24 hour drive thru" and the worker inside told me they are closed. But yelp lists them as 24/7 and so does the hour sticker on their drive thru window. read more

Consistently the worst McDonald's. This morning, got to the drive-thru at exactly 5:51 with ONE car ahead of me. However, they didn't get to order for a while then I ordered at 6:07!? That's crazy. It was like one girl was working. Then I ordered an Egg McMuffin and a Sausage McMuffin with egg... then she marks down just a Sausage McMuffin and Egg McMuffin. I said, no... Sausage McMuffin with Egg. She said, "Yes, Sausage McMuffin," and the screen didn't change. I said, again, no... with egg. She said she got it. Then I pulled around to get the food and sure enough, the car in front is just sitting there waiting. Got the food at 6:15. Holy crap. read more

Worst McDonalds ever. I went there yesterday and order a Big Mac meal in the drive thru. I waited 20 minutes only to be told when I made it to the window they only accept cash at the drive thru.This is the 20th time this happened. I understand that they can't take cards. Machine down and what but she said they couldn't take cc at the drive thru but why not tell me when u took my order? Or why not take my cc to the front register and ring it up? Horrible customer service. Wish we had a Wendy's in Hyde Park. I would never go to McDonald's again. read more

Got booted while waiting in the parking lot. I frequent this establishment once a week. They just lost serious business. Don't not go here or you too will get a 170 dollar ticket for getting service here!! Way to show great customer service.... read more

The food came fast which is why I gave 2 stars but the fries were cold and they gave me a old Apple pie looks like it wasn't done baking in the first place and is dried out as if it been sitting there all day and all night . There is also no expiration time nor date ! So how are the next shift employees suppose to know when they were baked and when are they supposed to be thrown out read more

McDonalds - Burgers Near Me - Chicago, Illinois

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This Mcdonalds I used to go too alot specially when I left work. But they built all the buildings around it. The resturant has not been the same before it was just the high school kids now it is extra extra crowded. You used to sit outside in the sun and relax. Now you looking at buildings and people rushing and running around. I hate it. I dont even come to that McDonald's anymore. read more

I had a terrible experience today at this McDonald's. I made a mobile order at 9:41am. I was told that they didn't see it on the screen and it's nothing they can do. I asked what's the next steps because the app is showing for me to show a person at the counter the order #, I did and I was still being told by the manager Denise that they can't do anything because it was on the screen. I asked for her to contact the general manager to get next steps for this situation since she didn't know what else to do, and needless to say I waited for a total of 40 minutes, in an enclosed restaurant were no social distancing is being practiced, and wasn't offered any help still. Smh. When I did speak to the general manager she told me that Denise couldn't do anything because the order wasn't on their screen, even though I closed my app and reopened it and showed her again the order number it told me to show them. She also said that is not McDonald's app it's a third party's, and when I asked how she would handle it she said she would've asked to see the email receipt. So I guess a customer needing and asking for help for 40 mins isn't a concern for the manager Denise and the general manager Dominique at this McDonald's...maybe the screen has to tell them how to take ownership and problem solve customers issues...or maybe I should have asked to talk to the screen. read more

I prefer this McDonalds over the other neighborhood McDonalds. The owner is usually present and the food is usually hot. The employees work fast and my order is always right. The restroom is clean and you have to get buzzed in to use it. The only drawback is avoiding the lunchtime traffic. read more

The service in this restaurant was absolutely horrible. I have been going to McDonald's for decades and this is the worst experience I have ever had at one of these restaurants! The woman at the window was totally untrained and incredibly rude. She consistently had an attitude with us as we were trying to figure out what the kids wanted to eat. Also, she kept getting the order wrong and when she repeated the order she was speaking so low that I could barely hear what she had to say. After that, she had a really nasty attitude when I asked her if she could raise her voice. Even after all of this ridiculous chaos, she got our order wrong. Not only did she get our order wrong with the manager refused to correct the mistake and told us that if we wanted to get the meal that was missing in our order, we had to go back through the drive-through line again. Right now I am furious. This particular branch is an embarrassment to the McDonald's brand and the corporate office should investigate this immediately. read more

Late night at drive though requested a Frappuccino instead of letting me know that they were not making any they took my order. Then when I got to the window they not only told me that they could not make my Frappuccino but also I could not get a milkshake. But instead of compensating me for my being inconvenienced with an order of french fries or something they shooed me away. Stay away from this place late night if you value your time. read more

Listen I got to be honest I'm not used to getting great service here but Alex did a great job today in getting my order right and making us feel good. Keep up the improved service! read more

The absolute worst McDonald's in the city! The slowest service I've ever seen! I went on a Sunday and the drive threw took 45 minutes. I was stuck and couldn't back up only to place my order and be asked to move to a parking space to wait another 15 minutes for my order. Never ever go here! read more

FUBAR.Worst Mcdonalds I have ever been to anywhere. IF there is a way to mess up your order, believe me, they will find a way. It's not like I come in here ordering complicated requests or food for 10 people. If I ask for a cheesburger, they will give me a hamburger. IF i ask for just black coffee they will put sugar and creamer in it. If i order two value meals, at least one will be messed up. I have yet to get an order from them that is right. So i try not to order from them at all. The service is horrid. Drive through can be slower than just walking inside. AVOID like the Plague. read more

This was a very bad experience so I was at McDonald's in Hyde Park. I was in the drive thru so the wait was 45 minutes then I asked for a grill chicken sandwich. When I get to the window the person was very rude saying they told me there was not a grill chicken available when I asked for it on the menu. So I order something else, so I apologize to this person who take my order so I have to wait for extra 15 minutes get my order cold and stales fries read more

McDonalds - french fries in a paper basket - Burgers Near Me - Chicago, Illinois

Hi, I've read many of the postings, and many of your are correct. Yes, this is McDonald's, but does that excuse poor customer service? Absolutely NOT! I was in this McDonald's drive thru on Monday, June 24, 2013 at approximately 8:06am, and received the most terrible customer service ever. First of all, the young lady on the drive thru window had the worst attitude I've ever seen. I simply asked for a small bag to divide my order amongst my two children. The young lady spoke to me in a tone that is totally UNACCEPTABLE. To make matters worse, she mumbled the "B" word and for that I am furious. I am currently trying to speak with the OWNER because when I called back to talk to the manager it sounded like I was speaking to the same person as in the drive thru. Listen, you may think it's only one customer, but one customer can make or break your business. I would never ever disrespect a customer in this manner. I am seeking an apology!!! This type of behavior will not be accepted in our communities. read more

Yay Finally I got some of that arctic orange shake. I bought a large and it so gooood. And their machine wasn't broken!! When I wants something, I'm not resting until it's mine. ALL MINE. Quick drive thru even with lots of cars in front of me. Nice and clean looking. I can rest easy now. read more

Worst McDonald's in town. Fifth time out of coke or ice cream. Complained to headquarters without result. New ownership required at this location. Management called me but it's all talk. Had to wait in line 10 minutes just to escape. read more

This place can be hit or miss. I have gotten expired(by date) milk and a few orders wrong. At the end of the day it is McDonalds though so usually up to par. read more

They made me pay one dollar for a glass of water. If I could rate this zero stars I would.

Where is the love, Yelpers? I like this McDonald's, can't speak for the in-restaurant experience since I always do the drive-thru at this location but I love the peppy "Da-da-da-da-da I'm loving it" song they play (or sing, I'm not sure which it is) when you get to the drive-thru speaker. I love the fact that they are very generous with the hot fudge on my sundae. I love the upbeat attitude of 99% of the people who work there. read more

It's the classic McDonald's. Fast and all the traditional dishes (but a couple of new salads and rolls).

Horrible service. The past three times that I have gone it has been an excessively long wait, they ALWAYS forget something, and the employees are rude. One time I went through the drive through and they over charged me, instead of giving me my refund right there they had me pull up and wait 10 minutes for a mistake they made!!! It's dirty and smelly. Go at your own risk. read more

People, it's McDonalds, get over yourselves! They always have a new staffer being trained, which can make for slowness or errors. Don't lose sleep. I go there daily for my a.m. coffee, staff is great,, remembers my order, and the manager is very friendly, plus his staff likes him and it shows. Now, if your food is unhealthy I understand, but really, badgering the counter person after she gets your money back is ridiculous! What do you need, an apology on vended knee? Looks like you were trying to get free food from a place that disgusts you, hmm, confusing?? Everyone, please realize that this is what it is, a fast food CHAIN! Go somewhere else if you feel the need to practice your find dining reviews, that's if you want to spend more than what's on the dollar menu. read more

Went through the drive through for a sausage egg mcmuffin, no cheese, and a hash brown. Asked for it made fresh was directed to go wait in lot and it would be brought to me. When I got home and ate it, the English muffin tasted old, like it had been rewarmed, it was like chewing sponge. The hash brown had a plastic aftertaste which made me wonder what I had just eaten. Worst meal I ever had at any McDonalds. Never again. read more

wow - i never thought that i would be craving mcdonalds at 330 am.. but sadly i was. but even worse , the 24 hr drive through was closed!!! as we pulled up, deliriously hungry and happy that something in the neighborhood was open, we hear " sorry , come back in 30 minutes, we'll be serving breakfast then". it was the saddest words i had heard, crushing my dreams of eating a giant burger and fries. WTF -- 24 hours doesn't mean 23.5 hrs a day. needless to say, there was no mcdonalds for me that night. we instead found our way to the only actually open establishment in hyde park, the dunkin donughts on 53rd. read more

Horrible service!!! Waited thru rude service for an incorrect product for then to tell me " we don't have the right stuff" hell don't sell it to me then!!! read more