This McDonald's location has the worst late night employees it is Thursday October 23rd and I can see multiple employees inside the building. They let about half a dozen cars sit on both sides of the drive through from 10 pm just before close at 11 pm (when they stop taking orders) without acknowledging them or answering anyone at the speakers. This is the only place open for late night food and if you work late hours and need some dinner you are out of luck here. This place needs better late night employees. Utterly atrocious service. read more

This week I ordered breakfast for dine in. I put my tent on the table. The worker yelled out my tent number. I said, I thought u brought the food to the table. She said I am doing 7 things at once. I picked up my food and sat down. I had not ordered pancakes, but was given syrup. I did not receive silverware or jelly for biscuits. The food was good. read more

We just wanted to come here because my granddaughter was starving and there was this woman who didn't get her sauces and we were trying to look up for her and this manager called. Kai said we're not getting served today. Do not come here at all costs read more

Trust in the reviews and 1.7 rating. Avoid this McDonalds at all costs. Poor food quality. Soggy, undercooked fries. Greasy sandwiches. Dirty tables in the restaurant. Long drive thru wait times. Every considerable issue you think you could have at McDonalds will occur at this location. Over the years I've wondered how this location stays in business. Everyone who lives in this areas knows and avoids this McDonalds and so should you. Save your time and money and go somewhere else. read more

The sodas in the drive thru and the dining room are disgusting, they never have any carbonation ever. We have been here multiple times and every time the soda is completely flat and undrinkable. Truly disgusting. read more

No soda, no ice cream, no coffee. My 1/4er was ice cold and after trying to correct three times I just left and threw my order away. This place is a mess. Do not come here. Oh and the fries taste rancid with a bitter after taste. read more

Little love for the average McDonalds these days, including the 1.7 average for this one! In most cases, I agree, but the morning crew at the Eastgate McDonalds deserves a break. I use the drive through here several mornings weekly, and they run the thing like a well-oiled machine. I fly through, usually getting my food in less than a minute. The crew is friendly, wide awake, and actually seems to take pride in their jobs. They should all get raises. read more

I have been in this location!!! Food is great!!! Service is great!!! The store and lot is always clean!!!

Staff could read. And Speak. To each other and to customers. 3 of 5 times my order is wrong. No one said "sorry" or even "oophs". Only "You have wait 5 min for us to make another one." I miss WENDY's Eastgate. They were error prone too yet they had basic conversational skills. Glad I sold my McD's stock. You prob should too. read more

Drive through is too long to wait for for FAST food. We've been waiting for 30 minutes and have barely moved from the speaker. When we finally get our food it is cold and our drinks took forever to get out the window. There are 3 icee drinks, a frappe, and 2 other sodas that have been sitting there since before we got to the window, but no sweet tea or coke. Then when my boyfriend mentions he didn't get his drink the lady rolled her eyes before slowly making the drink, but she starts making the other drinks instead. She also kept touching her face and scratching her eye. So now we've wasted 30 minutes, have cold food, no coke, and bags and cups covered in face oils. read more

They don't know what full, hot, or crispy mean and they can't count. I ordered a 10 price nugget and received 7. I wasn't aware I needed to count my nuggets before I left the drive thru. A full fry would blow my mind at this point. read more

McDonald's - A large fry - Fast Food Near Me - Cincinnati, Ohio

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This location can get a bit busy but they do a good job moving people through. Food is always hot and fresh as well.

No this business is so gross and dirty in here it had taken the girl 5 minutes to get my sauce right and there are bugs everywhere they are out of all the desserts here to and our meal is cold and didn't get the apple pie still bugs everywhere we are laughing because of how bad the food and service is here after she "remade" the sandwich it came with that cheese on it and after that and when we tried to pull out of the parking lot there was cars In the drive thru and as soon as we got out a car sped passed us and we both feel like it throwing up they need to shut this one down. read more

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the employees cant follow simple directions. my 5 year old kid could follow my order. these people do not give any care about their job. missing sauces and pickles added to my burgers with no pickle. they get my order wrong every single time. horrible service. read more

All the Eastgate "fast food" restaurants must be having a competition to find out who can make quick "garbage" and shovel it to their customers!!..McDonalds!!!..Hey!!..Come on,get it RIGHT!!..11:55am...Lunchtime!. All I ordered was a cheeseburger(w/ex pickles) and cup of ice..better chance of the ice tasting better!!..HORRIBLE!! Rich With Flavor Food reviewer read more

McDonald's - Cheeseburger with extra pickles! - Fast Food Near Me - Cincinnati, Ohio

I personally like McDonald's myself but I would not rather this McDonald's. The staff are never on the drive thru mic and one time me and my dad had to wait 15 whole minutes in line! And then they forgot half of our food! read more

Ordered 2 cheeseburger meal with extra onion. Charged 60 cents for the onions. Got two old hamburgers and terrible onions Asked for tartar sauce and he said that's 30 cents. Tried calling the number on the receipt and posted on the website no answer. Kept asking for a passcode. We stop here a lot and usually food is really good not today. read more

McDonald's - Fast Food Near Me - Cincinnati, Ohio

Absolute GARBAGE customer service. Had the worst experience this morning with overall incompetence and not a single manager or person in charge. This location is a hot mess. read more

Covid's been over for quite some time now laziness is not an excuse example "our ice cream machines is broken". No dumb-ass, somebody didn't want to clean it out the night before and no one wanted to take care of it in the morning it's not broken bitches you're just lazy. How do I know this McDonald's was my very 1st job in high school. I have to eat something before I can take my medicine now I get to wait an hour before I get home to be able to take my medicine which is past the time I should be able to take it because false advertisement. And the excuses if you don't have enough staff due to covid. Wake the fuck up and get over yourself. read more

McDonald's - McDonald's at 11:30 PM - Fast Food Near Me - Cincinnati, Ohio

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They are so sweet. Ricky is the best and told us about the 5 dollar bundle He also went above and beyond to help us with our order.

This is a nice and modern McDonald's restaurant near the dead EastGate Mall. Like other McDonald's restaurants in Cincinnati, no all-day breakfast. This one has your typical McDonald's World Dryer SLIMdri hand dryers. They're ADA compliant with a nice look to them. Overall, one of the better McDonald's restaurants I've eaten from. read more

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For being a 24 hour place you would think at 11pm they would still be open. If your going to close try updating your adds online so you don't waste people time and gas. This isn't the first time I've seen this at this location read more

To start this review I just need to say this is by far the worst McDonald's I've ever been to in my entire life. I've been to McDonald's all over the world and this McDonald's is so bad. I Uber eats some food from these guys and when the driver got there they didn't even start the order and then try to deny me the 40 nuggets I bought! No reason given, my guess is doing their job wasn't on their mind when they came into work tonight. I paid for a large fry, they gave me a medium. I paid for 2 large drinks, they put them in Mccafe cups. The overpriced crispy tenders are just breading! There's no meat! By far the worst experience with McDonald's I've EVER had! The entire staff should be fired, I never in my life felt compelled to call and speak to the manager like I'm angry soccer mom named Karen. But honestly I just hope everyone reads this review and just find the next nearest McDonald's. Eastgate McDonald's manager, you should be ashamed. read more

McDonald's - Just breading - Fast Food Near Me - Cincinnati, Ohio

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it's 8:40 they close at 11:00 was told ice cream machine was down being cleaned ... this is all the time! Sonic will get my business from now on ! read more

Don't even bother ordering McFlurries, ice cream or anything similar. Never available here

Noticeable improvement in service accuracy and kindness last 4 weeks Not sure what was catalyst. Sure do appreciate the customer service. Beechmont kinda surly and sloppy. Mt carmel rd very on top of their A game too! Sometimes I just need ice cold sugar free beverage and my knees are rehabbing so walking into convenience store takes more energy than I may have. Courteouso staff across all generations read more

Awful. A 30 minute wait in the drive-thru at 1:00 on Sunday. When I finally received my food the french fries were luke-warm. I ordered a quarter-pounder with cheese and received a double quarter-pounder with cheese, (which is nice but not what I ordered). It was warm. They did not include a napkin. They did say "Have a nice day". It would have been better if they said "I am sorry about your wait!". Will not return anytime soon. read more

Once again, I simply ordered a happy meal for my grandson. It's so simple right? For once, we finally get the ketchup and ranch dipping sauce for his nuggets but they just simply did not give the nuggets and they were out of toys but whatever. I paid almost $5 for this meal but no nuggets or toys. This place truly sucks! it's my fault for not checking but I hate to hold up the line. Never ever ever again will I do the drive thru!! read more

Definitely a nice quick and speedy stop. Had fries and a big Mac, and they were definitely piping hot and tasty. I like stopping by here because not only is it convenient but it is easy to get in and out of, so it definitely makes a quick trip to get some yummy food. read more

I've ordered food from this franchise with door dash and this franchise screwed up my ordder big time!! I've ordered 5 cheeseburgers plain and fish filet 3 drinks small size and mocha frappes.. Once my food was delivered, the cHeeseburgers had no meats fish filet had too much tarter sauce and bread was burnt. And the mocha frappes was missing. The dasher went back to correct that mistake. And only gotten back 2 cheeseburgers minus the other 3 we were robbed from. And mocha coffee and not frappes! Every McDonald's are getting worse! One of reason why I don't eat at McDonald's anymore! This place is bad! read more

McDonald's - No meats! All bread and cheese! Who does that!?!? - Fast Food Near Me - Cincinnati, Ohio

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Sometimes the service is good. But half the time it is not. Just got McDonald's today, and pulled out this hair from my fries. Disgusting. read more

McDonald's - Hair - Fast Food Near Me - Cincinnati, Ohio

This McDonald`s totally sucks with their drive thru. Management was very rude and lied to me. 10 cars in drive thru and only taking one every 5 minutes. She stated I only have 3 people working and I counted at least 5 people in there. will never go back. I would have left but once your in line and a car pulls in behind you your stuck there or I would have left. I thought the reason for 2 order places was to move people thru faster. But at this location it was to slow people down and make a parking lot. read more

Did I go to a completely different McDonald's??? My experience doesn't match the bad reviews one iota. It was almost midnight, with freezing rain and snow, the streets were littered with accidents, and the drive-through line was at least six cars deep. We waited anyway, because we had just finished 12 hours of airline travel. We were hungry enough to have fast food. From the time we entered the drive-thru line, to the time we received our food and got back on the freeway, was less than five minutes! The person delivering our bag through the food window was ready for us before we could even finish paying at the first window. Additionally, the food was HOT! The fries were FRESH out of the fryer! The order was accurate AND tasty! I've only seen a few McDonalds operate this efficiently, and most of them were in California. This place seems to have it down as well! I hope it wasn't just a one time fluke that we received this level of service, but it is certainly in stark contrast to the negative reviews I read for this location. Great job, Micky Dees folks! read more

They closed well before ten, so don't go here if you actually want to get food I guess.

Went to the store the other day with my coworker. She ordered no lettuce and I ordered no pickle extra onion. We got in her car and I thought to check my receipt. I noticed my order was not modified on the receipt. Her burger had lettuce and mine had pickle. We took our food back inside where a woman manger asked what the correct order should be and had it remade. My receipt was in that bag and so was my coworkers and it was NOT given back. When I got back to where I was eating I had NO onion, EXTRA PICKLE. I find pickle extremely disgusting so my meal was ruined. I'm VERY upset with my experience. I tried to call the other store multiple times with no answer! read more

McDonald's - I asked for NO pickle extra onion. Was remade and they still got it wrong. I do not like pickles at all. - Fast Food Near Me - Cincinnati, Ohio

If I could give them half a star, I would. Have been sitting in the drive thru for 20 minutes and not even gotten to the first window. 10/10 do not recommend, read more

Always freaken drive thru only. People like me that cant fit a big truck thru the drive thru cant even get takeout. Very dissapointed

Ordered online for a carryout Tuesday Sept 20. Order number 1644 if anyone cares. Got there at 1600 doors were closed and had to go through the drive thru. Finally got to the pick uo window at 1615 and the whole order was cold. I asked for hot fries at least and the guy hesitantly said yes and pull to the next window. I sat there til 1630 and noone came to the window. I then took all my cold food and left. I wouldnt recommend this McDs to anyone. read more

I don't know how to rate this McDonald's, either it is really good or extremely bad, there is no in between. This morning was a horrible time. Sat in drive through for 15 minutes and on getting to the ordering box, the outside one, since there are two, and waited and waited and waited. I repeatedly asked if anyone was there, and the employee wasn't alternating from one to the other, she was only taking orders from the inside one. Needless to say, I did not hang around, I went to chic-fil-a. Also, this is the only McDonald's that does NOT apologize when the food takes longer than necessary. I really wish the place would change ownership and get people in, to work, that actually want to be there. read more

We had such a great lunch! Jackson took our order and deliver our food with a smile. He was such a great worker and made our day. It was great meeting him. I would highly suggest eating here! read more