This location is getting worse by the week. They get your order wrong , have to wait 13 minutes for a Big Mac and then the manager gives YOU attitude. Guess just go to different ones. They don't care read more

Flat coke. Beware. Then b they give you attitude when you return it and say it's fine

Made us wait over 10 minutes for our order! Plus, charged us 20 cents for sweet and sour sauce! Drive through was flooded with water! Asked for a cup of water forgot to give because it was the only thing that was free (had to wait additional time to receive)! Employee was swearing with the drive through window open! read more

OMG this place is so horrible!!!!they are extremely slow and dont keep track of orders!!! they don't give you your food until like about an hour!!! Honestly this place is so horrible don't waste your time honestly I wish I could give this McDonalds negitive 1 but I can't. Note: they never gave us our food!!!!!!! read more

Wear gloves when serving and making food.dont touch your mouth and then touch food.no wonder people get sick from eating fast food

Shoutout to the night shift employees on August 25th going into August 26th of 2024. You guys came in clutch with the 24 hours and the food tasted really great read more

I Love the food and drinks, they have great service, but they often forget things in my orders so I'm placing it as a 3

Not open 24/7 like it says it is. Thanks for wasting my time and gas. Please fix your posted hours

They lie about their business hours. They say they are open 24 hours but they are not open 24 hours. This is twice that we have went there after midnight and they are completely closed. I don't know whether employees are leaving when they're not supposed to or they're short staffed but they should really update their hours. read more

Can't use the unstaffed excuse at this poorly run McDonald's. Manager has zero clue on customer service. And rude. Plenty of staff standing doing nothing. read more

My coke and my wife's sprite were completely flat, I said something asking for a different one, the girl in the drive threw rolled her eyes at me saying "really" I have worked in food service back in the day , obviously the co2 was out or out of adjustment , after coming back with 2 flat pops again, I asked to switch to coffe and she said no your holding up my drive through , so I asked for my money back handed all of my food back, she walked to the manager with the window still open and said "this fu$&ing a55$&le wants his money back" I am absolutely appalled with this customer service, do not recommend . read more

This place is exceptional. A lot of workers here are very nice this blonde lady that works here is very profesional. There's is a Hispanic worker, very understanding. But today, I called for the hours at 11:30 to see if they were still open. Worker replied in a unprofessional tone. He continued to say "ye". I was going along because this has never happened. I got there and recognized the worker and he was very quick to order. I come for a simple ice coffee and I use my rewards for a free coffee and he was treating it like I was coming for free stuff. But for a 3000 point reward you have to spend 30$. So it's not like I'm "milking" there company for free stuff because k constantly pay into their company. He rolls his eyes and I show him to code. He says 2:16 I say it's for my rewards. He said no it's for points. EVERYTIME!: I go to McDonald's they always say that because their system is out dating. At first I'm like its not his fault it's McDonald's but he kept giving me attitude and does not solve the promblem. I constantly refresh and he said that I'm wrong and don't have any "free stuff". I tell him that if I click out and even if I click remove it takes my points. McDonald's needs to update their app. He said, and I quote," your scanning for rewards, you don't have any rewards or free stuff and I am not going to do anything about it sorry but you can pay but your scanning for rewards. I ended up leaving empty handed and with -3000 points. I have had MANY problems with McDonald's with McFlurry coming as litterly ice cream in a cup. But out of All this was my worst experience. McDonald's please make sure your employees don't act like this an update your app. My to McDonald's. Thank you. read more

I have been to the McDonald's on 14 & 176 many times. I have never had any problems there, and everyone has always been friendful and helpful. My question is, why do you keep these old, horrible reviews which are mostly from 4 or 5 years ago. (Only 2 are from last year--a three star and a one star). Maybe there were major problems 4 or 5 years ago, but let's get more current and positive! read more

This one is on route 176 and 14 in crystal lake the mcdonalds BP. I give it one star because the manager is phenomenal at customer service. Absolutely wonderful. If werent for the manager it would be getting 0 stars. I hate writing bad reviews. More often then not I just don't write a review if I can help it. Unless its a HUGE ISSUE THIS IS!!! In this situation I was completely pissed off by the nastiness of this McDonald's crew. ( not including the manager) I foresee it being closed unless they get a new crew or teach this crew not to be so rude. I pull up to the drive thru. order my coffee and hash browns. The women says something I can't understand. ( hearing issues when other noises are present) I said excuse me. As in please repeat what you said. No answer. I wait a little longer. Still no answer. my assumption was she must've said pull up to the next window. Was why she wasn't answering in a timely matter. So I pull around. I hear her say "seriously." She says theres no hash browns I said thats funny I order them at 1050 the other day. I thought they had all day breakfast items. She corrected me weekends they serve till 11. Okay fair enough my mistake. I order a mc chicken. Then I hold out my phone to scan for my free coffee. She won't scan it. (This happens at most McDonalds but they can usually type in the code.) She wouldn't put the code in because She can't. so I say fine I don't want it. I pull out of the parking lot. I try to call the store multiple times to complain about the matter. The phone is busy. And I don't want to go across town to get my coffee. Although I would 've been better off.I think less pissed off. I go back to the McDonald's to talk to a manager my assumption is their computer is down. ( Now here's the part that pissed me off) The crew working behind the counter looks shocked as I walk in. As if its possible that I was being talked about. I start to explain my issue to the manager I thought the computer was down. because the person taking orders for the drive thru wouldn't put in the code for my free coffee. I come to find out that no, she should've been able to. All the while the crew is giving me nasty looks and mocking me behind the counter. Looking at me like I'm the biggest bitch in the world and making rude hand gestures. as the manager is talking to me. That is what I find irritating, not the fact the woman refused to put in my code. That's the mildly irritating part but it was a miscommunication. (Not even the fact I have a sneaking suspicion the phone was busy because they knew I'd call.) That can easily be solved through a manager. I went from mildly irritated that I had to go in for my coffee to livid.The crew started mocking me behind the manager's back. And made it very very apparent that they thought I was a bitch and have no reason to complain . I've never seen a kitchen crew be so unprofessional and crass. The manager was wonderful, very helpful, and professional. I was very pleased in how he handled my issue. Excellent customer service on his account. But I WILL NOT GO BACK TO THIS MCDONALDS!! If it was just the woman who was taking orders at the drive thru I had issues with I would. now I know how this morning staff operates, and treats the customers when they complain giving the staff the benfit of the doubt. I Definitly won't go back, for fear the rest of this staff is like the crew this morning. Who think that mocking customers flipping birds making faces pretending to be me talking behind the managers back is okay. I won't eat there. Thinking that being unprofessional is the proper etiquette for someone who works in customer service. I see it as they will tamper with my food. Because they obviously now think I'm a bitch. I have never been treated like this in any other establishment in my life and I could hardly believe it when it happened. And I am absolutely appalled by it. I complained to corporate as well about this matter but I think EVERYONE SHOULD BE WARNED ABOUT THIS KITCHEN CREW. Don't bother going here because if you, or they make a mistake or a Miscommunication happens the crew will treat you like crap and think your an asshole. if the manager wasnt so nice and made my coffee for me. If he asked someone else to I would not have taken it. Because of how they acted. And it wasn't just one it was The Crew that was visible from the ordering counter. Beware if they make a mistake your the asshole not them and they will treat you like that. So of you want to be treated like piece of garabage. Go here you will happily served to mocking, abusive sign language, dirty looks and terrible attitudes from the rest of the crew. read more

Let's be real here the food here is just what you expect out of a McDonald's. You wouldn't be able to tell when it was cooked rather yesterday or today. But the employees are working hard keeping the place clean and treating the paying consumer well. Yes it's just a McDonald's but the employees are working hard and smiling and that's the experience and environment you want. read more

The Woodstock McDonalds ALWAYS get the order wrong, ALWAYS. Then to add a little insult, they never fill the French fries container beyond half way. I have been going to this place for 15 yrs? Don't tell me the shorting of French fries is an isolated incident! Try the Wendy's just north, better food and a full order French fries! read more

Seriously horrible does not even begin to capture how bad this place is! My eldest daughter plays soccer 4 days a week just north of this facility so it's the obvious stop for a quick dinner (once and awhile). Last week my 4 year old was hungry during practice so we ran over there and ordered the following: 1. Double burger 1. Sm Nugget 1. Small Fry 2. Sm Sprites We waited for 15 minutes - literally. I turned the car off 3 times while in line. When we finally managed to make it to the window the clueless employee handed me a fruit parfait??? I explained to him the order and he then handed me a double burger with a small fries and said have a good day. I explained again and he then went and got my kids nuggets. Where the hell is the soda-pop??? He went back again and 3 minutes later brought me 2 sprites... Then argued with me that I did not pay for the nuggets. I then brought my reciept out and showed him that I did. He continued to argue and I said - keep the Sprites and took off. Now my 4 year old won't be interested in going back either - since she had no drink or ketchup for her nuggets. read more

I visit this location on avg 3 times a week in the morning, today turned me away from this location. I made an order on the drivethru and got a price higher than usual. When i asked them to repeat it they claimed the special that was on the menu they were not offering anymore... when i argued about that they still had it on the menu they had me pull to the window and told me they refused to honor it. When i again noted the signage they told me they were sending someone to remove it right away... very shady and not good for customer relations... sending my business elsewhere now. read more

Terrible terrible service went to get breakfast and they forgot about me for 20 mins . One time they closed early for no reason and all the lady said was " we closed" if you want your order to be wrong, a long wait and jerk service go here otherwise beware read more

This mcdonalds ALWAYS gets my order wrong. I ask for a large vanilla iced coffe, light ice, 5 liquid sugars. And when I get to the window I ask if it was made the way I ask... they say yes...even though I can already see its full of ice and brown...meaning they didn't add the liquid Sugar...one time the lady said "it's brown cause of the ice" what!??! It's not even suppose to have ice! Lmao. They are a joke. Their bagel sandwiches are always rock hard and burnt. They are soooo slow. And the always have an attitude. I literally just left there, I was in line behind an elderly man, him and I stood there for 15mins before anyone came to the counter to take our orders, there was a line out the door behind us. One time I was in the drive through and I had to ask a few questions....the lady didn't speak English and just kept saying "yes, yes" but I wasn't asking yes or no questions...the interior always has flies, and garbage. I just dont know how a mcds can get this bad. read more

This establishment I have found to seem quite "ghetto", I find it very filthy and not too enjoyable. Most of the time the cashiers are not the nicest and the water has a quite peculiar taste to it. read more

This is by far THE SLOWEST McD's I have ever been too! Not just once but every single time. I went there to get a Diet Coke and bcuz the drive thru lane was ridiculously long I stupidly thought it would be faster to go inside. Not so. There was no one behind the counter taking orders. Instead there were about 5 people scurrying around trying to get orders filled for the approximately 10 people that were waiting for their food. I stood there waiting for about 5 minutes for someone to take my order but no one even acknowledged my presence. I walked out then. read more

Consistently terrible service have messed up my order drive thru is a mess and this time i wait ten min in line for them to tell me no card only cash! A joke read more

Uh... I'm only giving it 4 stars because I got a free carmel frappe here (the lady made a mistake and gave the mistakes to my friend and I). Otherwise, can't really rate it. I mean, it's McDonald's. Surprisingly though, it is quite busy for being a small gas station McDonald's. Lots of interesting people to watch, also... read more

What ever happened to their slogan Speedy Service? Nothing is ever ready. Not just here but at all McDonalds lately. 15 minutes for fries and a shake is riduculous read more

This happens to be the worst McDonald's I have ever been to and and I've been to a lot of bad McDonald's. The french fries are never crispy ever your orders always late. The employees are always talking to each other they don't make eye contact they lack social skills and I've had way too many problems I personal time I've gone through the line so I haven't been back for months read more

They were polite and efficient. Sometimes on drive-through experiences I feel as though the person on the other end is forcing you to hurry with your order. I did not feel this way here. The man on the other end was polite and I appreciated it. The food was typical McDonalds and was decent. I give it 5 stars for the overall experience and food that was as expected. read more

I give this location a big fat zero for the morning crew. As I was handed my coffee I thanked the man and he blurted out and said YA...and closed the window on me. Kudos to the McDonalds on 31 in Crystal Lake...and I have had such nice employees on Delaney Rd in Gurnee. Will not be visiting the above location any longer. read more