Refused coffee at dinnertime. "Not allowed to make it at night", they said. Food subpar, employee hand hygiene questionable.

15 min and still waiting. If you are in a hurry don't come here. Hope the food is warm at least.

My husband got a buffalo chicken sandwich at 7:30pm. He woke up at 2:00am getting sick from both ends indicating food poisoning. This is now the second time he's gotten food poisoning one of which on our honeymoon. Do a better job at cooking your meals fully or else we won't be coming back. read more

Your employee September 10, 2025, at 3:00 at window 2 pick up meaning 1. Her butt was hanging out, touching her phone, very unsanitary. GO WASH THEM HANDS! Don't touch my food and it out cleaning yoye hands. read more

the closest mc donalds to me. the worst customer service ive ever recieved first of all, idk who youre hiring but you need to step it up insanely because this is literally terrible, not a single bit of kindness or respect from ur workers and theyre literally SLOW in the head and physically. next, i ordered my food, not a huge order but I can understand if it took an extra 5 minutes ( 2 mc chickens, 2 10 count nuggets and 2 large fries) They pull me forwards with 3 other people pulled already and all of those people are served and about 10 more in the drive thru pass me. I waited 20 MINUTES for my food. i went inside, took 10 minutes for a single worker to walk to front counter , and then another 15 for them to FINALLY get my food. I was on the phone at this time explaining why it was taking so long to the person i was bringing it to, and one of the workers at this location who was clearly off the clock because he was going back and forth from behind your counter to the place where you wait for ur food and sitting there, walks by me and looks and me and throws his hands up and says "dont come here again", i said excuse me and he walked away. An older guy, with arm tattoos and a hat on with grey hair. THE FOOD WASNT EVEN GOOD. step this place up because i never leave reviews but this is insane. also they dont use gloves to touch ur food lol! read more

Alot of things could be alot better, for starters the food is whatever, the fries are mid you either get no salt,enough salt to kill a horse or you get some disgusting mutant fry that isn't cooked all the way. The nuggets are either the most mid thing you will every eat or a disgrace to the whole farm it came from. I am talking bones and cartridge in the chicken. The service is whatever, they don't know what they are doing and took so long to get me my code for a Colab they were doing. I had to see 5 different employees just because NONE of them knew what they were doing. It is kinda peaceful and quiet except for the sounds of little kids crying and screaming. read more

Terrible service, waited 30 mins for a cold quarter pounder and a medium fry. Staff didn't care. Avoid this McDonald's

Terrible service! Very slow, had to wait at least 10 minutes for our food and another for our beverage. They were understaffed and you could see it Evernote though it was 1:00 in the afternoon on a Friday. There was quite a line up at the Togo drive. We have been weekly and this had to be the worst. read more

Was craving a sausage biscuit this morning. The doors were open for business, but when I entered the lobby, I was immediately kicked out because of "short staffing". I apologize to the owner for not knowing the vast complexities when it comes to making a sandwich for an in lobby customer, compared to a drive thru customer read more

This McDonald's is always busy and my order has always been correct. Everyone working there is always really friendly. The food is always hot and fries are fresh. The store is kept clean and I have never once seen any of the workers standing around on their phones. Some of the workers really stand out and make the visit nicer. I hope McD's continues to step up their game. It seems the food has gotten better over the years. read more

15 minutes for a burger is NOT fast food. Tried to get a meal for my kid in between baseball games thinking I would go get fast food...it's painfully slow. read more

We read a few of the problematic reviews, but we definitely didn't see that today. We often go through the drive-thru, but went inside for breakfast. Everything was perfect! Our food was hot and great. The staff was strong and attentive. Communications with other staff and customers was excellent. The Owner/Manager, was on-site complementing employees and greeting customers, not to mention wiping down tables and window sills. Seems lots of people help to put this McDonald's back on track. read more

The food I got was moldy and not properly made at all. From the moment I pulled up to the window until I left they had an attitude specifically the girl taking the order. read more

McDonald's - Nasty - Burgers Near Me - Cuyahoga Falls, Ohio

Worst drive-thru experience ever. We were passing through in a hurry to get somewhere and wanted a quick bite to eat. The person taking the order at our drive-thru screen was very unprofessional. The order of the person at the other screen kept showing up on our screen. We could audibly hear our order taker being frustrated through their headset, too. It took them several tries to eventually get our order correct on the screen, and it only took 20 or so minutes of trying to place a very simple order. I wondered I there were new people working there, but I'm assuming not. When we got our order, we immediately checked it, and surprise, surprise, they got our order wrong after all of the troubles we had ordering (giving a medium order of fries with my large meal). They did correct it as soon as I brought it to their attention. The replacement fries were warm, but everything else was cold, as if it had been sitting out since we first started ordering. No surprise. I know not to expect much at fast food restaurants, but they've got to do better than this if they're demanding and expecting $15 an hour for this service. I don't know how this store makes money, there should've been 10 orders completed at the drive through in the time we were there from start to finish. Highly dissatisfied. read more

The prices are higher at this McDonalds than they are at the McDonalds on Steeles Corners in Stow, Ohio. Also, they did not run the fish promotion during lent, and they are not running the buy one breakfast sandwich and get one for a dollar promotion. In addition, it would be great if they had breakfast available all day at this location. read more

If I could give a 0 I would... I pulled up and greeted the woman at the window, my boyfriend already knew what he wanted so he ordered. After he finished he said "there's going to be one more thing" and she repeated that in an annoyed voice twice, when he verified that I still hadn't decided what I wanted. then the woman over the intercom sighed in annoyance. We then just told her nevermind drove off. I have NEVER had anyone treat me like that before. I work in the customer service industry and people like her are the reason we get such a bad rep. She was so unbelievably rude and I still can't seem to wrap my head around the whole encounter. read more

Went to mcdonald's this morning and got breakfast. The food was good and hot but it came out really late. We ordered drinks and the came out 45 minutes after we were there and the service was awful and the drinks weren't right at all read more

I love McDonald's Coca-Cola. It tastes just a little bit better than any other Fountain Drinks. Because of this, I go to many McDonald's locally and during my travels. This one is one of the worst, even when compared to others that are located in lower-income areas. I don't know what it is, but whoever does hiring here over the last several years has no clue. The staff is not courteous and haven't a clue. The other day, I tried to order a happy meal for my son with a water bottle (which they offer), but the person couldn't figure out how to change the fountain drink to a water bottle. After several minutes I went inside. While ordering there, my change was 24 cents. The girl behind the counter said she had no nickels or dimes, so she asked if I was okay with 24 pennies instead. I must have had a wth look on my face because she looked incredulous when I said 'no thanks, I can wait for you to get some'. She then took several minutes to track down a 'manager' who said to just give me a quarter. There's a novel idea. Please note that it wasn't the quarter that was the issue and I honestly put it in the donation anyway, this was more about the principle that she insisted the only way to give me change was in TWENTY FOUR PENNIES. LOL. read more

I'm not sure if I have ever been in this McDonald's, but the drive-through is great. They were very busy and got us through quickly the girls were helpful at the windows, and of course the food is McDonald's...! read more

Visited on a Saturday around 12:15 pm. Both drive-thru lanes were about 5-6 cars deep so I decided to go inside to save time as I was running a little late for an event. When I got inside, there were 6 people standing at the counter waiting to order. There was only one cashier and she walked out from behind the register and announced to everyone that we had to order from the automated touch-screens behind us because "that's how we're doing it now". There were 2 screens to choose from and a group of 4 people went to use one of them so the rest of us lined up to use the second screen. I asked the lady "We can't order at the counter?" to which she replied "No". Meanwhile, 3-4 more people walked in and up to the counter. While the lady was showing the group of 4 how to place their orders, a young man stepped behind the counter and took the orders of all the people who had just walked in. So apparently we were lied to about being able to order at the counter as well as jumped in line by those who were allowed to do so. Eventually, I got my turn at the touchscreen and placed my order. Went to wait for the food and watched all the people who walked in after me get theirs first. Needless to say, I ended up being even later than I thought not to mention irritated at being lied to and then passed over in the queue. Guess I should have stayed in the drive-thru lane, although judging from other reviews I probably wouldn't have fared much better.... read more

Garbage can of a McDonalds. Still continues to have dining room closed for ordering. Don't go here. Spend your money on places who are actually normal and not woke. read more

This McDonalds has signs posted on the drive thru menu advertising buy 1 breakfast sandwich and get another for $1. Egg bacon & cheese biscuits are one of the sandwiches listed for this promotion. We went thru the drive thru & specifically said, "I'd like the 2 for 1 breakfast sandwich deal so give me 2 bacon egg and cheese biscuits & 2 hash browns". What we got was 2 egg & cheese biscuits, no bacon & we were charged full price for both sandwiches. I had to park the vehicle, take the food up to the inside counter & have the manager fix it. She was very nice & refunded the overcharge and got us a correct order. I thank her for that. I probably won't be back though because I don't need this kind of aggravation. read more

i've been calling the resturant over and over to speak with someone. however the phone is off the hook. very unprofessional and terrible customer service. i even called corporate and they can not get through. read more

I was ok with my service until i found a black hair on my chicken nugget. It was very unappitizing

Went through the drive-thru at 5:30ish. The service was very quick and the employees were very friendly. The food we received was very fresh, however, we were missing part of our order and didn't have time to go in for an item that was only a couple dollars. read more

The new touch screens are perfect because I don't have to interact with a human anymore. Only 3 of 5 stars because they haven't yet worked out the kinks for their table service; forces me to talk with a human and ask for my food after 10 minutes of waiting. read more

Nothing can help this Mc Donalds. Every time I visit the rest rooms are dirty,service is extremely slow and the employees are sickening.This has been over a 5 year period. Pass this one up. read more

PSA: If you go to McDonald's to get food and pay using a debit/credit card, MAKE SURE THEY GIVE IT BACK! I went to a McDonalds locally and one of their employees decided that they wanted to keep my card. When I confronted their manager, they consistently denied having it. When I called their CS to get the GM's number, they refused to give it to me... even in with the situation at hand. McDonalds employees are thieves and lie straight to your face! #BoycottMcDonalds If I could give this location ZERO stars, I would!! read more

OMG... talk about bait and switch... They build a whole new building and cut both the staff and the hours! They don't know what to do with 2 ordering lanes... we have given up and started going to Steels Corner... such a shame!! read more

Love the remodeled McDonald's now! The double drive thru is great and the parking lot is easy to get thru read more

McDonald's - McDonald's fries are the best! - Burgers Near Me - Cuyahoga Falls, Ohio

Zero! On permanent boycott!!. My order is never correct. Can't even order just an Iced tea and get the right thing. Cheese on burger even when receipt said no cheese. Manager chose to cancel my order instead of letting me wait at first window. Insisted I pull to side. McDonald's built their rep on fast! Anything but fast!! Loosing business trying to eliminate waste and reduce food cost. Shame!!!!!! read more

Like most people, I have been to plenty of McDonalds life actions. This is the least accurate order fulfilling location. I have never received what I ordered. 0 for 6. Thank you. read more

I've been to the new and improved layout twice now, and twice now its taken forever to get food. This time it took 15 minutes to get my food at 10pm at night. To boot, they put my large sweet tea in a cup with a hole in the bottom. Made a huge mess on me and the car. Just drive further down to the Steels Corner McD's where they have their act together. read more

Slowest.......McDonald's........ever. Do not, I repeat, DO NOT come here if you think you're going to just waltz through here on your way to work. You'll be better off stopping at the farm to pick up your ham, eggs, and cheese to make your own McMuffin. This is newly remodeled with two drive-thru lanes, which is hilarious considering they were ten times faster when they had just one. I have been here on about four separate occasions that I can remember, three being drive-thru, and I have (not exaggerating in the least) waited 10-15 minutes every single time. Of these four times not once did I go during a peak busy hour and sometimes I was the only one in line. Not sure what they're doing in there but it definitely isn't fast... read more

On Sunday, August 30, 2020 at 8PM, I pulled into the drive-thru. After I gave my order, I wasn't told which window to pull up to. So I pulled up to first window and waited a minute. No one was there, so I went to the second window. And no one was at the second window, either. Finally after a few minutes, I saw a McDonald's employee in my rear view window frantically motioning for me to back up to the first window. After paying for my order, I didn't receive a receipt. After returning to the second window, I was told to move forward to another spot to wait for my order. There was no one else in front of me, so I don't know why there was a delay for my two burger order. A few minutes later, another vehicle pulled in behind me and they were also told to pull up. Then after waiting 15 minutes for my order, I finally saw an employee bring out some food -- to the OTHER vehicle. I waited some more and realized that I wasn't going to get my order. No food, no refund, no apology. So I drove off. This is no way to run a business. read more

Terrible service - left to wait for a long time in drive thru with no greeting. Later told no orders were being taken due to computers. It's a dual drive - I can hear you takings orders in the other speaker. When finally spoken to and denied service I advised them to tell me this earlier and he stated he was talking to other ppl. Yes, I can hear them. Apologize to me, offer a credit or even just let me know in a timely manner. Don't argue! read more

The new McDonalds is much improved over the old one at the same site. The drive thru now has two ordering lanes. This really helps out during rush times. The whole parking/traffic situation has been addressed and getting in and out is much easier. This was an issue at the old location. read more

Terrible, terrible, terrible!! These people are completely unable to do their jobs. How hard is it to ring people up and hand out the food? I have never had such horrible service! I went through the drive thru and pulled around to pay. There was a young lady standing there talking to a man with her back to me. I sat there for minute, she would not turn around. I decided to pull up to the next window and sat there for minute. I finally pulled away. I also had an experience last week also. My daughter and I went thru the drive thru for some french fries. They were making them fresh so we pulled over to wait. Fifteen minutes later I walked in to the restaurant , the workers had no clue I had been waiting. While I was standing at the counter waiting for my food another lady came to the counter and complained about the fries also. The Manager was very nice and refunded my money. This store needs HELP! So sad. read more

Really bad customer service. No smiles no positive attitudes. Kid in the grill area bluntly ignored the cashier when she asked for a side of Mac sauce after rolling his eyes so she had to have the other side do it. Then got an attitude becuz I asked for another side when I clearly asked for two in the beginning. I offered to pay for them and everything. And this bullshit where u have to buy a Big Mac to get the sauce is pissing me off. And it's only with the Akron locations. The Youngstown locations and Cleveland ones are not like that it's bullshit. If I want mac sauce for my fries and I pay the .30 for it there shouldn't be a problem. I am over these childish rude make things complicated for no reason owners. I won't be back to this one. Thanks. read more

Sooooo frustrating!! They forgot the hashbrown in my breakfast meal order!! They always seem to forget something!! Uuugggg! ALWAYS check your order before you leave!! read more