The ordering kiosk was directly next to a dining table. I'm not understanding that setup. But since there were folks eating at the table, it was odd to be a couple inches away from them as I was using the kiosk. Literally about two inches from them. Even more odd to be stared at by the curious elementary school age child in that party. She innocently stood up and leaned into me to watch what I was doing on the screen. Needless to say, with this unexpected observer, it took me much longer to order. And the adults in the group took this opportunity as free babysitting and didn't rail her away. McD should move the dining table or move the ordering kiosk so to not have them side by side in close proximity to each other. I got my food quickly. Too quick perhaps. The fries were lukewarm, soft, and white-ish in color vs hot, crisp, and golden. read more

McDonalds - This area would be a better place for the ordering kiosk to be placed. - Fast Food Near Me - Folsom, California

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Came here for a quick lunch with the hubster. Instead of the usual drive through, we decided to dine in. I admit it's been a while since we've done this. I am not a fan of kiosk ordering, but that is how this particular location handles their inside process. Once we navigated the kiosk, grabbed our table number we found a clean table and waited for our food. As typical with McDonald's this didn't take too long and our food was nice and hot. The server who brought us our order was friendly and even returned with extra napkins and sauces. Extra kudos to her! What could be improved here would be to have one person taking orders inside and cleaning and wiping down tables didn't seem to be a priority...maybe once the lunch crowd slowed down? I still rate McDonald's fries as my favorite...so there is that. read more

Date: Saturday, April 12th, 2025 Time: around 10:45pm Party of: 2 Meal: Late Dinner Ordered: via the McD app *Filet-O-Fish ($5.59) *20 pc. Chicken McNuggets ($7) - (1) Nether Flame Sauce, (2) Hot Mustard Dipping Sauce *FREE Medium Fries with purchase of a Big Mac Valid 1x/day - Big Mac ($6.69), Medium French Fries *Buy One, Add One for $1 - Double Cheeseburger ($4.39), McChicken ($1) For some reason, a lot of the McD's closer to Lake Tahoe from San Jose close relatively early. Say 10pm or so. Since the hubby and I leave late when heading up, I found this location in my app search. It was easy to place an order and pick it up. Tho lately I have been needing to pull over and wait for my order in a parking spot. Why? I have no idea. Maybe we order too much food for the two of us. Lol! A consistent McD. Extra points for being open later. REVIEW #3821 read more

Currently working in the area and this is convenient, especially with their mobile deals but when you ask for extra onions and they completely miss the whole entire burger makes me think. Why are we paying individuals $20 an hour and still can't do their job. read more

McDonalds - Mc double - Fast Food Near Me - Folsom, California

This McDonald is very clean. And people here, including the staff and other customers, look more friendly than people in the Bay Area.

I love the hot cakes and sausage and I also get their sugar-free vanilla latte. Can't beat the fast and friendly service I usually do drive thru or DoorDash read more

McDonalds - Hot cakes and sausage and French Vanilla Latte - Fast Food Near Me - Folsom, California

So decided to come to McDonald's so I can finally try the Grinch meal. I was super excited and I really wanted the aqua socks which I did get so that was like the most exciting part of it honestly! But to my surprise when I opened my big Mac box. It was missing a bun And that really made me sad because we spent about almost $15 dollars total for this meal and to have this happen is pretty bad and sad. The fries were semi warm more cold than not not fresh at all. The service is super mediocre. You could see where they are trying their best but the best is not good enough. they are not really Good at customer service or pride themselves and doing their best. It's just they are just mediocre which is probably something to do with the manager and the upper management for sure the store was decently clean so that was good this or could use better management and customer service especially in the kitchen! Nobody should ever receive a burger without the top bun. How can that mistake even be made they were obviously in a hurry and did not pay attention and did not care like I said that's management there. read more

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I purchased food at this restaurant last week, on my receipt there was a survey, when you completed it online you received a code to put on the receipt and received a free buy one get one free entrée. I filled out the survey online received an email code to put on my receipt. I brought that receipt back yesterday requesting to receive a buy one get one free burger. I was told by the manager, Marta, my survey code was not valid. I actually had a picture of the survey code from my email that I received with a valid code. She insisted it was not a valid code. She was incredibly rude and refused to do the buy one get one for your purchase for me. I called the corporate customer service complaint line. I filed a complaint, have yet to hear back from corporate. I am completely disgusted by her attitude and how rude she was. Why is McDonald's printing this on their receipts, if their managers are refusing to honor the survey. I am at a loss for why she needed to be so rude and deny me, a 70-year-old lady my free buy one get one free burger. We have used these surveys in the past and never had an issue. For some reason Marta, does not like these coupons. I'm sad that McDonald's hires people who are so rude, especially in management. read more

Only came here as I was starving. Gal at first window opened the window with her back to me. I got to stare at her hair for a couple of minutes while she finished a conversation with another employee. She took my money and on to the second window. That gal handed me my food and closed the window. YIKES! When will Chick Fil A open back up? One forgets how GOOD THEY HAVE IT (like being able to be treated so nicely at Chick Fil A) until you are forced to go somewhere else and are treated like you are invisible. This particular McDonalds is BAD. I didn't even know if they were open as there was no one else in the car line! Well NOW I get why they had no other customers! read more

I ordered 30 nuggets and 2 hot and spicy mcchickens, add ketchup cheese, and no mayo since I'm allergic to egg. The order came out fast and the employee was polite, which was nice. The nuggets were good, but both the mcchickens had mayo, so I went inside and asked for them to fix it. The manager took the mcchickens and gave me new ones. I believe that english wasn't his first language, but he had a smile, so that was nice. He also gave me an apple pie free of charge to apologize (which I declined because again, allergic to eggs). However, when I got back to my seat, I noticed the hot and spicy mcchickens were actually now normal mcchickens. I ate it anyways, cause I didn't want to bother them anymore (it was dinner rush for context), but it seemed like a rather obvious mistake. All in all, not the worst experience. It all would've been fine if I was born correctly. read more

McDonalds - Mayonnaise in the Hot 'N Spicy McChicken - Fast Food Near Me - Folsom, California

They never get order right or be forgetting stuff. One lady low key mean................ . read more

Forced to used kiosk. The lady told me that they are getting rid of all registers. I had cash only. So I asked how they are handling cash. She said order at the kiosk, then take your receipt to the register, where they will plug-in your order and ring up for cash. Makes absolutely no sense I told her. Looking at the reviews, I'm not the only one complaining. They have lost my business. read more

My drive through experience was very nice at this branch! They asked if we were going to use our app before we gave our order which was a first. The staff were all very friendly and super polite. The food was great and came out very fast and hot. There is plenty of parking nearby for you to park and eat in your car if you'd like. Nearby are other great shopping plazas for other shopping options. Overall great experience and probably the best McDonald's I've ever been to. read more

The consequence of $20 minimum wage means miniature sandwiches. My filet-o-fish wasn't much larger than a container of sweet and sour sauce. Sad. read more

McDonalds - filet-o-fish isn't much larger than a container of sweet and sour sauce. - Fast Food Near Me - Folsom, California

They didn't give my son a toy in his happy meal so I went in to ask why and they said they have none and wouldn't refund me. The manager wouldn't give me her name and was covering her name tag. Employees cars have happy meal toys in windows also. Very pathetic read more

At this particular McDonald's location, they now sell their sugar-free vanilla lattes that are listed with a large size, but they place the liquid in medium cups as of recent, without lowering the price! That does not sit well with me. I tell the folks that is a medium cup and they argue with me and say no it's a large which it clearly is not. The last time I mentioned it I was told speak to management so that is the reason for this review. read more

Idk who they hire here but we went through the drive thru and ordered 30 nuggets. They gave us 50 instead... I guess I'm finding a homeless guy somewhere read more

McDonalds - Idk who they hire here but we ordered and paid for 30 nuggets and we got 50 instead... finding a homeless guy somewhere I guess - Fast Food Near Me - Folsom, California

Rotten! Food was horrible. This location is horrible. Not to mention horrible stomachache afterwards.

Hello my names phill, i recently attended this facility in which i purchased two chicken nugets including six in each box. I followed up by only reciving one and had to go back to order my other one due to the incopetonce of the mcydees employes and staff member. To add to this inconvience, i politly asked for extra ranch my my nuggies, And the worker proceedes to have the audacity to tell me its 27 cents. Now i didnt have a problem paying for a simple extra ranch but this ranch was the most blood curluling diacusting ecuse for a dipping sauce. It was expired and this is unacceptable behavior I wouldn't feed it to my dog. Mcydees you can do better i am very dissapointed in the sierves i was indulged in this evening Sinceerly phill read more

McDonalds - This is the ranch DIDNT deserve the dub - Fast Food Near Me - Folsom, California

Waste of time, avoid. It's 300P during a week day and they've closed down the dining area. So if you wanted to go inside, pick up a mobile order then you're going to be in for a hassle. The dining room is supposed to be open (which is why I pick to go to certain places and not make food at home) and without notice (sorry, the mobile app gives me the option to buy, pay and pick up) So choose another franchise or maybe just not McDonalds. read more

McDonalds - Dining room closed at 3P in the afternoon. Disregard hours I suppose as they don't care. - Fast Food Near Me - Folsom, California

Cashiers fingers were inside my McFlurry, no gloves, and tried to hide it by wiping with a napkin. Frys were cold, and the manager tried to argue because I asked for a refund. I paid with a credit card and got my refund in a different amount in cash instead?? read more

Martha at the drive through is horrible. If management gets a chance to read this, train this angry unprofessional rude ignorant employee of yours please. I had a mobile order and she kept saying it's not working I've ordered many times and this has never happened. Instead of hearing me out and finding a solution , she talked over me and acted like she knew everything. Hey Martha. Instead of assuming something is not working - ask a manager!! read more

Poor service I was waiting inside to pay the girl at window was more ingage serving drive through no costumer's inside she said I'm the only I told her not my issue !! She could said I will be there as fast as I can if you short of help hire extra Saturday the girl was very snotty !! Manger please check who you hire!! read more

You got a good review when the deals were available but you lose the good review when unannounced closures happen and even the drive thru is closed when the mobile order took my order and says the place is open as well as online hours yet when I arrive the place is closed. read more

Well I have to admit this Macdonald is better than the last two that I have been to. But still somehow the food is not tasting good anymore. Soda machine wasn't working that sucks floors weren't clean and food was given to us after 39 minutes wasn't even a lunch time. I will try one more time if no improvement then I will leave zero stars. Actually 1 Star read more

No service at counter. Drive up but no counter services. Kiosk only, filthy fingers, bio hazards. Health dept issue. Close the store. I will never go again read more

It's weird, I go to this location all the time and had nothing but positive interactions.

Terrible customer service. This place has gone down considerably over the years. Refusing to take customer orders by flat out ignoring people at the counter. Pushing you to use thier kiosk. Which I did because I am tech savvy but the elderly couple in front of me were not so inclined and walked out. Management of this franchise need to know what the heck is going on here. Why is it I can go to chick fil a which is 100 times far busier than this place get people in and out faster than this place and not chase out customers at the same time. read more

Every time I come to this location, I ask for extra onions on my burger. This is the 4th time that they have given me almost no onions. I don't have time to come back every single time this happens to get it fixed. I also ask for extra Mac sauce and get charged for it just to receive the normal amount of sauce. The food is too expensive to get less than par quality. read more

Love this McDonald's! Most of the workers here are always friendly, they have never messed up one of my orders even though I order simple things, the best part is the coffee they serve here has sustained me through countless days, never burnt and always fresh. During the summer I switch to unsweetened iced tea and it's also made fresh as well. They have a double lane drive thru and their lobby is usually immaculately clean, so are their restrooms. As far as McDonald's go I have seen far, far worse. Keep up with what you're doing, management! read more

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I asked for extra pickles and got none. Last week I ordered for my daughter the 2 cheeseburger meal ketchup only... got everything on them. read more

McDonalds - This is what's considered extra pickles? - Fast Food Near Me - Folsom, California

Wtf McDonald's? Not only have you removed all "healthy" options from the menu; You served me a drink with a dead fly smashed on the lip of the cup. read more

McDonalds - A Sprite and a dead bug - Fast Food Near Me - Folsom, California

I would give NO stars if I could. Everytime I go there there is always something wrong....frappae machine broken, out of products, food cold or they substitute my mocha frappe for a caramel. Don't tell me before I pay.....I'm just sick of going here and there is ALWAYS a problem. Won't go here again...I'll drive down the street...I suggest you do as well read more

Unfair and racist employees working at drive thru window. I was skipped over twice while waiting at the drive thru order menu while the 2 other vehicles that came in and were able to order before me that arrived after me. Would never return to this location. read more

Bad experience at this location. This location has their machine broke down today and can't make my order of a large mocha frappe which cost $4.59 that I ordered through a Mobile app. They tried to give me a substitute of ice mocha coffee which cost less than $4. I told her mine frappe cost more than the ice coffee and I want more than that and she said nothing she can do about it (I meant to cancel the frappe) because my order was from the mobile app and asked me to take the ice mocha coffee and said the cost is the same as the mocha frappe hence I accepted at the time without verifying her word. She lied. The mobile app sucks where you can not cancel an order if the order cannot be filled. You are forced to accept whatever substitute they offer you even when the substitute cost less than the order. read more

My thoughts... never ever again.. I did curbside Pick up as I'm out doIng my shopping at a few different store and didn't want to have to waste time going in.. I didn't time it, but it was way way over the 5 minutes the app says is the average wait time. More like 10-15 easy.. First off the woman that brought the food out looked miserable and unhappy, not nice. Once on my way I Stopped at my next stop & went to pull my fries out and the were barely half full.. This is completely ridiculous. They already rip you off with there $3.99 pricing I believe it is, but then to not even bother to fill them.. there freakin potatoes & don't cost a whole heck of a lot. No excuse for this at all!! I then thought to myself they look a bit pale and really greasy from a glance... and guess what?!?!? They were. They were the nastiest, bland, grease soaked, under cooked fries I've ever seen or tasted before.. disgusting. Couldn't eat them and to be honest after the way they looked I didn't want to.. my burger was alright, but not the best.. Someone from corporate needs to read these reviews, compensate the customers & go in and retrain the staff and the managers!! This way of treating and serving your customers is just wrong. They should be embarrassed!!!! read more

McDonalds - I wouldn't call that a large - Fast Food Near Me - Folsom, California

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My daughter ordered a chicken nugget meal at the drive thru and came home to a bag with only french fries. Returned immediately and they would not honor the nuggets. Ended up paying for an additional 6 piece for my daughter. Check your bag before driving away or better yet, go someplace else! read more

I am the fool who keeps reviewing this place hoping someone will read it and make change. Was in the drive through today to pick up an app order and they took the order of two other cars in the next lane first who came before me. The person taking the orders in the pick up window was not communicating with the one taking orders in the payment one. On top of that the crispy delux chicken sandwich was disgusting- burnt bread, dry chicken, and smothered in mayonnaise. read more

I always order the same coffee and it seems like it always taste different, so the consistency has always bothered me, but this location always gets my coffee just right and just the way I like it, the staff is always very friendly and the inside is very well-kept and clean read more

McDonalds - Caramel iced coffee - Fast Food Near Me - Folsom, California

if a facility is not going to have people to take your order forcing you to use their kiosk, at least they could keep the place clean. pretty pathetic when you walk in at 9 on a Sunday morning when there literally no one inside and you have to clean your own table. to make matters worse, the cleaning wipes were all dried out. had to pull out 6 wipes before one was usable. I will not be back. read more