I love it when they say they're open 24 hours (online and on their physical signage at the location) then act like it's your fault for not realizing they're closed early. Fantastic customer service. read more

Workers were so rude! Their hours said they were open until midnight and we got there at 11 and asked if it was open and the worker just responded "does it look like it?" in a super rude voice and we said "idk the lights are all on and it says your open until 12" and he said again "does it look like it" - a simple yes or no would've sufficed read more

Why would I go to a place with such dismal ratings on Yelp? Must be because I'm not anywhere near as smart as I think I am. I waited for an intolerable amount of time in the drive through for just a cup of coffee, then waited to get to the window, and at the window....there was no one there. At the 20 minute mark after pulling into the "fast food" drive through lane, I drove off without my order, just like the two cars ahead of me. So, this is what it feels like to be a complete idiot. read more

Ba Da Ba Ba Ba...I'm Hatin' It! This is not a McDonalds to go to. It's 8:10 am on a Saturday morning and I felt I was in a sketchy part of MKE. But this is Glendale. And unfortunately, turning totally ghetto in this part. For $15/hr, they do less. I'd say bring in the burger robots. So, here it goes. I placed a mobile order and went through Drive thru. There was a long line and people were leaving due to slacking service if any at all. So, I went inside and mentioned I placed a mobile order and said I would like to pick up inside. Talk about throwing a wrench in the gears. WOW! This must be rocket science because the useless kid behind the counter just through his hands up and walked away. Now, this little mouthy thing, J'Quelin, the manager said I got out of the line and she was not going to take care of me. No refund either. By the way, no other customers are in the place. They were all at drive-thru trying to get service. So, I asked a simple question; "you are the manager and this is how you handle a customer?" I asked for a refund and she said no, "you done got out of line". She was not going to have any of that and said "F*ck you". I reciprocated and then she said "F*ck you and your mother!". So, I dropped the use-only-in-an-emergency "C" word. I could not think of anything better for the moment. Lots of arguing between employees as well. The more people they have working, the less that gets done. No sense of urgency. And definitely no customer service skills, unless it has to do with a button to tap on a screen. So, the summary here is a customer gets punished like a child for getting out of line. And the manager is belligerent to customers. No matter how the customer acts, a manger should not speak this way. Cannot keep composure and always triggered. Sound familiar? Yes it does. ZERO customer service. So, it is rocket science to the slow and low intelligent ones. I am really surprised this place is still open. After all of this, I felt like going out and stealing a Kia. God help us all. read more

There's no reason. That you should be messing around in the back of the restaurant screwing around. If it says you're open till 12:00, then u should make my French fries. I'd like to speak to a manager. I just wanted French fries. read more

This is the worst and most poorly run McDonalds I have ever been to. I will never return to this location. It's s comedy of errors. I ordered a classic grilled chicken sandwich meal with a large diet coke. I got a chicken sandwich with the deep fried McChicken patty ( off of the $1.00 menu ) Fries were not real warm, and I was given a regular coke even though I asked for diet and clarified at the window it was. Drive away headed back to work. Called McDonalds and complained. I was told that they would provide a replacement meal. Went back two weeks later and they would not honor replacement meal... After multiple issues hear I am done will not ever go back to this location... It's not brain surgery... Recipe for success; Good service Friendly employees Good quality food Be responsible for your actions and product. read more

Fast service via drive through. We waited just a few mins before our order was ready. Will come again

I went through drive thru and ordered two hamburgers and a bottled water. They took my money at first window, then I waited 10 min at second window. No service, so I pulled around and went in. There were four women behind the counter, asked for my food they all looked at me then looked away. They would not acknowledge me at all. I left with this location stealing my money. This place is racist, don't go to this location if you're white. read more

Every time I go into this restaurant I'm reminded why I don't go into this restaurant more often. Whether its workers fighting with each other, incompetent workers, the nasty dirty floors, or broken down equipment, the whole experience is just depressing. read more

Employees are ghetto and rude, drive the extra mile or 2 to go to a different location! Trust me!

McDonald's is my go-to place for breakfast on the go. Unfortunately, the variation between restaurants is becoming unbearable. I normally get a Sausage Barreto and Hash Brown, but the Barreto as sometimes really great, but too often over 90% wrap with next to no filling. Had one yesterday that contained no sausage. Also, unfortunately, very few locations offer Mild Sauce. Sad to see McDonald's slowly degrade over the years. read more

Hoping that someone who sees this might be a manager in retail or fast food, particularly at McDonalds, but not necessarily, and can answer this question. If the menu is showing $6.79, for a Big Mac Meal, and the register rings it up as $7.09, shouldn't the price on the menu be the one they have to charge? The little 16 year old brat in the drive up window was trying to say that the $7.59 price was with tax. I explained to him that it rang up as $7.09 before tax, but the menu (picture attached), clearly shows the Big Mac Meal at $6.79, and that is the price that should be charged. He told me "If you don't like it, then you can get your cracker ass out of my drive-through". He was black, and I'm obviously white. I told him, calmly, but fighting to stay that way, that I wanted to see his manager. He shot back that he was the manager, and that if I didn't like it, I could fuck off. Maybe I'm a little old fashioned, but SERIOUSLY??? When I have to come back here on the week of the 27th, I am not staying in Milwaukee. We're working up in Jackson, WI, and I'm sick of this 30 minute drive, and quite frankly, not even being able to go to McDonalds without hearing gunshots at one store and being called a cracker ass (which I would have probably laughed at in any other situation), or going to Walmart down here and both times being hit up by prostitutes. It's a nice hotel, and the immediate area around it is nice, but go any direction more than a couple of blocks, and it turns into a shit hole real quick. Gonna wait until tomorrow morning and give, what I would presume would be the real manager a call, and see if they find this to be acceptable behavior out of their employees. I'd love to see that little shit lose his job over that. Or, maybe that's just the way they treat folks now. I am a grown 51 year old man, and I am not going to be talked to like that by a teenage boy. That boy working that Drive Through yesterday evening needs to have his wings clipped a bit. Preferable removing hi from dealing with the public. I drove away deciding that I wasn't going to chance any more arguing with him, as that just gets too many people shot. Absolute worst experience I've ever had at a McDonalds Drive Through. read more

Terrible service, terrible food, you're lucky if you even get what you ordered. Missing quarter pounder and mcdouble, cold fries and wrong soda. Never again! read more

This place doesn't even deserve any stars. I just drove through the drive-thru without any response for a few minutes. I finally decided the speaker must have been so I drove to the window. A 17 or 18 year old boy was working the drive thru window and just looked at me but didn't open the window....just started at me. So I gently honked my horn to let him know I was there and needed to place an order. Meanwhile, I have snow pouring in my window waiting for this kid to answer. He is talking to the person I assume is the manager and another McD worker. I give him a minute but then honk again. He holds one finger to me to silence me while he finished his convo with two coworkers. He finally walks over to window and I asked if drive thru speaker broken. He said "no...I just forgot to turn my headset on". No apologies or can I take your order. So I say just a Diet Coke without ice. So easy. It then takes 8 minutes to get my drink and I even doubled checked about it being diet vs. regular coke. He mumbled a yes. I go to pull out and decided to take a sip just to be sure. No diet here...just regular coke with ice. I am the only person at the McD drive through (and in the restaurant I think) so I drive back thru to the window. He looks at me again but doesn't open the window..AGAIN! So now I honk louder and longer. Both the manager and this kid look at me again and do nothing. He finally opens the window and says "can I take your order?". Um, no you can't because you just took my order seconds ago. I try and remain calm and say 'hi...me again. sorry but this is reg coke and I had wanted a Diet Coke with no ice. He tries to charge me again. I explain I already paid and they gave me the wrong thing so I just want my (FREAKING!) Diet Coke. He leans out the window and says "huh?" By now my head is ready to explode. His manager is even standing there and says nothing! I try to give him back the cokes and he said 'you're going to have to throw those out'. Nope. YOU have to throw them out ... they are your mistake. He gives me my new drink and I ask again if it is Diet before I pull away. As he hands it to me, I realize it's full of ice but just don't care at this point. I decide to do a sip check before I leave. Guess what?!?! It's regular coke again. I honestly will never go back here. They are completely brain dead. I used to work for McDonald's Corp in Oak Brook. I am calling my contacts there tomorrow just to let them know how bad this location is. I don't know of one person who goes here anymore because they always get the orders wrong, take forever to serve the food, there's fighting going on inside the restaurant. It really is ashamed because they just rebuilt this place not that long ago. I would rather go to the McD 15 minutes away from here than go back to this crap shack. Way to go, McDonald's in Glendale, WI on port Washington road. You are officially the worst McD's in this part of the country. You McSuck!!!!! read more

McDonald's still has Covid regulations in place, and posts signs all along the drive thru claiming staff will wear masks, gloves, and 'wash hands frequently.' Again, tonight, two staff took my payment at the first window, neither wearing a mask covering their face. At the second window, staff with no mask gave me my drink! I had to wait for my hot food in the parking lot. A staffer with no mask came to my car! He shouted, "What did get?" I had a large order..."Big Macs." He snaps, "Is that all you have? Let me see your receipt?" I gave it to him. He spent several minutes yelling at someone in the parking lot, then came back to my car with a bag. "She didn't open this. But she took your fries. So I need to get you large fries." Fun...apparently, that means my food had been given to another customer, then rescued, in part. I waited and waited for the fries, which never came. Obviously, the big issue is cleanliness. I've been ripped off before. But the fact that no one is taking Covid policy seriously at this restaurant. And they didn't remake my order after giving it to the wrong person. I don't eat here! I pick up dinner here for my parents, which still have nostalgia for McDonald's. They are not good at serving food, being clean, or providing customer service anymore. And they have not been complying with their own Covid regulations, at all. read more

Just left this McDonald's it was me and two other people in here they was very very slow I watch them drop some food wrap it back up and put it in someone's order hell it could have been in my order will never ever eat at this McDonald's again read more

Stunningly and unbelievably bad in every way. Extremely slow service. Employees rude to customers. Then yelling at and bad mouthing each other behind the counter so loudly that the whole place could hear. I'm surprised this place is still open. I'll go down the street to Taco Bell for my lunch next time. Wow..... read more

I can't remember if I've ever written a review on Yelp, but I've never been happier to have an account. This morning at approximately 10:25am I started a drive through order which included breakfast items. Breakfast ends at 10:30am. I'm aware I was close. In the middle of the order, prior to 10:30am the young man working cut me off and proceeded to say we're no longer taking breakfast orders. I replied that the screen still had only breakfast items up. Things got unpleasant on both sides. You're in the middle of the order. Finish it and move on with the next car. I went inside to complain (embarrassing, I know) and I watched them complete what must of been a DoorDash breakfast order for another 5 minutes, lol. The manager tried to smooth things over which was nice, but I tried to explain I would never order food from someone I just got in an argument with. What was disturbing is he seemed to understand my concern. In short, the manager invited me to free breakfast tomorrow, but I don't plan on ever going here again. I have two local McDonalds and I will drive the extra 1/2 mile from now on. If you read the other reviews, this McDonald's has a horrible reputation. 75% of the time they mess something up. It's sad...just because it's fast food doesn't mean quality and customer service should suffer. read more

Below par experience at this location. Old man at cash register didn't know how to do his job. We asked for meals and never got hash browns, as well as no second orange juice. Breakfast burritos were cold and he also "accidentally" rounded up for the McDonald's foundation when we asked not to. Definitely no going there again. read more

Awful. Terrible service, very unfriendly. They used cold water to make my oatmeal, two days in a row. Didn't stir my coffee so it was terrible on the top and syrup on the bottom. Every one of the female servers fingernails were about five inches long. Totally gross! read more

Service is absolutely terrible here. They're slow, even at non peak times. The employees are not friendly, barely speak except for a few. The lobby is usually messy and I've been here when employees are arguing and yelling at one another. It's close to work, so at times I endure the terrible service, but I'm surprised management hasn't corrected any of their issues. read more

This is the worst McDonald's I've been to yet. Terrible customer service..the women who took my order in the drive thru actually went out of her way to be rude. The food was old and I received no sauce packets even after asking for extra sauce. In the past I worked at a McDonald's for 3 years so I know when the restaurant is slow is takes very little effort to at least provide decent customer service. So disappointed! read more

Order for Big Mac fries drink sundae put in at 12:18 pm. 12:47 pm I left. I'd been told It's coming up. Staff standing around doing nothing. Manager filling orders when she got around to it. Fast food, not. read more

The food is as it should be for a McD's, but every table in the restaurant is dirty and the staff seem only to care about yelling to each from behind the counter. read more

This place is awful. I waited over 10 minutes for two hash brown patties. They literally served an entire baseball team while I was waiting. Not an exaggeration...the whole team. And they gave me sweet tea which I sincerely despise, but I just drank it because I'd already become pissed off at this point. One checker for 10 people. It doesn't get much worse. read more

Incapable of getting an order right, food looks disgusting and old, hair in the french fries, etc. DO NOT WASTE YOUR MONEY HERE.

The managers are the only qualified employees here, often covering for what appears as store wide staff incompetence. Very strange vibe here for a Mcd's. It seems to me that as a paying guest, I am the outsider. Many of the associates are grumpy and preoccupied. Cold shoulder service would be an accurate description. The kitchen production crew often makes mistakes and I often receive items gratis as a result. I know that working at Mickey D's may not be the most rewarding restaurant career choice but sheesh...this restaurant needs a team building makeover. read more

I'd rate this lower if i could, but i can't. I pulled up for breakfast, and had to repeat myself numerous times. Was told to pull up to the "next window" and I did, except a woman was on her cell phone and didn't acknowledge me, so I pulled up to the "next window." I handed the girl my payment there, and she stared at me like it was my fault for choosing this restaurant and giving it my business. She took my card like it was infected with something, and walked away without saying a word to me. My food came back half burnt, dried out, and made with the kind of care I'd expect from a place that treats people like this. NEVER going back, and I don't recommend anyone else going there, even if you don't have a choice. read more

The website lists their hours at open, however all employees state they are closed. All the lights inside and the drive thru are on: employee greets us at the window to state the hours are wrong and their supervisor can address. Notes many people inform them about the website, but never any correction. read more

I cannot believe this place is still in business. The food is often poorly cooked, orders are almost always incorrect, and the customer service is abysmal. Today was a new low. When we notified the counter that the happy meal was missing from our order, we were accused of lying. Nice. I'm sure the ice cream machine is broken, too. read more

I went through the drive thru today. The first negative thing happened when the lady came on the speaker with a very sassy and impatient tone. Next, when I pulled up to the first window I presented my coupon via the mobile app and she told me "it don't work." I asked her why and she she said "cuz." I asked for a manager and she said, "I don't give a d*mn, b*tch." AVOID THIS LOCATION AT ALL COSTS. read more

We came in 10:30 to have breakfast after waiting online for almost 30 mins the cashier tells us they don't serve breakfast pancakes? I thought McDonald's serves breakfast all day??? We ordered anyway it took us 15mins to get our food! Just for a sausage egg biscuit! I am very disappointed in the service! read more

Terrible. They always forget something. Coke machine wasn't working when I was there last, then the guy forgot my Dr. Pepper. They routinely forget to put sauce in children's happy meals. read more

I work across the street so it's convenient that I can go there to get a late dinner when I'm done with a shift. However, it doesn't mean I like it. I went there the other night after a shift at 5, there was no one besides and old man in there. He was in front of me, so I waited for him to be done placing his order. Then when he was done the employee walked away. I didn't mind this at first, I'm a cashier as well and sometimes you have to do other things, but he just stood in the back talking to some girl while I waited a good 10 mins. Finally, a girl saw me and asked if I had ordered. I said no and she made sure someone took care of me. Usually I don't mind going here, it just takes a while but it's cheap and easy. But sometimes the service can be really bad. read more

Probably the worst experience I have had at a fast food restaurant waited 15 minutes only to get to the window to find that they didn't have the burger that I ordered nobody told me and left there empty-handed manager apologized but very lame excuse that they were trying to weed out the poor employees will never go back there again read more

This is no longer a functional restaurant. I spent 25min in the drive thru, attempting to buy a 20 piece nuggets and an order of fries. I finally had to go inside to demand a refund. I attempted to call inside for a status report but they hung up on me and then kept the phone off of the hook so I would not be able to call back. When I got inside, there was nobody at the register. This really is no longer a functional restaurant. read more

Always slow. Whenever you're inside it takes about 10 min to have an associate even acknowledge you. They will either be in their phones,goofing around,yelling. Never a hello or anything. If you eat plan on a wait and the drive through is the same. I work near here so I have unfortunately been here a few times read more

I just paid a dollar more for my usual lunch than I've paid at any McD's outside of an airport. Still cheap, but I'm annoyed anyway. Otherwise, just another location. read more

On 2/14/2016, I ordered the Big Breakfast in the drive-thru and the sign has a price of $3.99. After paying, I noticed I was charged $4.19. I went inside the McDonalds and was arguing with the manager for 5 mins because I should have only paid $3.99 because that was the price on the sign. Manager said, prices were change and I had to pay the new price not the price on the sign. I ended up giving her back the food and asked for a refund. I said I was giving up fast food and this experience confirm the reason why. McDonalds lost a customers and many more because I will share my experience with others. read more

Time and time again this McDonald's location ceases to disappoint me. Often, I wonder if they are open due to their delay of taking my order even though I am the only one in the drive through. The bitterness of their workers amazes me. Poor service. I am curious who owns this franchise and why the quality control is not up to snuff. At least they are consistent. Consistently bad. read more