I had a pleasant experience here. We stopped by for a quick dinner after visiting the mall. This is a standalone McDonald's (aka NOT in the food court, but you will find their competitor, Burger King, there). It's located across the street from the Medieval Times. (Note: There is also a McDonald's located on the other side of the mall, inside the Walmart, near Costco.) Parking is a little tight, as it's a busy mall and this McDonald's is surrounded by several other restaurants - Copper Canyon, Chipotle, and Golden Corral - with Wendy's and Chik-fil-a also across the street - this mall has everything! I ordered on the app and the food was ready promptly. There are also kiosks to punch in your order, and the counter was manned occasionally. This is actually the speediest McDonald's that I've been to (this location puts my local Mickey D's to shame). Finally, a fast food joint that knows how to expedite (and with accuracy)... just when I was beginning to lose faith in fast food franchises. The restaurant is generally clean, but tables could've been a little cleaner. Some "cleaned" tables were streaky, there was a little trash on the floor, seats could've been wiped down, etc. They were tidying up the area and sweeping while I was dining in, so the effort is there. There was steady business on a Saturday night, with plenty of customers also dining in. McDonald's over Wendy's. read more

McDonald's - Dessert! Vanilla Cone :) - Coffee & Tea Near Me - Hanover, Maryland

There's no way I never reviewed this McDonald's ... I'm here all the time lol anyway the staff is great I never have any problems ... just as friendly and fast as the other place know for that ...... food is McDonald's so what can I say read more

We just placed a mobile ordered and pulled up to the drive through. This female worker was extremely rude when we mentioned that she forgot our drink. She had the audacity to roll her eyes when she was wrong. First one star review. read more

Customer service at the counter bucks. I waited 15 minutes for someone to take my order. You also should stop hiring illegal aliens. They don't understand nor speak English. Ordered a hamburger with no cheese. I got a plain patty with nothing else. At least the patty was cooked. read more

Ice cream machine is never on. Just tried to swing by for lunch and didn't have ice cream. I have been here 2 separate times and the last time was the worst. We sat in line since the drive thru speaker was off, got to the window at 11ish and was then told no ice cream. Just sad that a national brand can't get simple ice cream machines to work. Jake n kev read more

Ordered a full breakfast for seven people. It was delivered to my table really fast! The order was correct. My only complaint is that this location does not have condiments, drink refills, napkins, etc. unless you ask at the counter. read more

This has to be one of the best McDonald's locations in MD. I always do a mobile order and the food at this location is always fresh, the customer service is always good, the ambiance inside is always pretty chill and plenty of seating, and they pay attention to specific order requests like "no salt" on burgers and fries, which is a HUGE deal for me. Yesterday I tried the new Cheesy Jalapeno Bacon Double QP with no salt and the burger was fresh and tasted really good! However, I am not a huge fan of cheese sauce and would just prefer a regular bacon double QP lol. read more

McDonald's - Cheesy Jalapeno Bacon Double Quarter Pounder - Coffee & Tea Near Me - Hanover, Maryland

Horrible McDonalds. Non-professional order taker in drive-thru, and took 20 minutes. If that wasn't bad enough, my entire order was COLD, INCLUDING MY APPLE PIE. One if the worst locations ever. I suggest Chik-Fil-A next door to here instead. The Management here should be FIRED. read more

The sitting area is "hip" and modern. If any of my older relatives walked in here, they would immediately walk right back out. The ordering starts on a screen (think Wawa's order screen on steroids). Teens will love quickly selecting items and handling their own orders. People who aren't tech savvy may not feel comfortable navigating the menu options. I couldn't find a way to leave a topping off a wrap so I didn't order it. I guess these "Tinder for food items" screens might save McDonald's money on humans. I like interacting with humans. And I didn't see anyone cleaning the ordering screen while we were inside. There is an option to pay at the screen or at the register. I paid at the register. The food was fine. read more

McDonald's - Coffee & Tea Near Me - Hanover, Maryland

Very slow service. Check your orders before leaving the store as they will leave stuff out or give you the wrong items. For today, they gave me sweet tea instead of unsweetened, the happy meal box was missing a toy. There should be two Disney toys in each Happy Meal box as per their advertising. read more

long waits, wrong amounts of money, not good customer service, food that's not cooked all the way plus i would watch and hear one of the managers shit talk so much about that one person they always have in the front lobby just plain rude i know others look at how hard she's working read more

This is my go-to McDonald's! I just left a review on a McDonald's by my house that is absolutely terrible so I feel the need to give credit where it is due! Always have fresh food, service is not bad. Only one worker there at the drive thru that had some unnecessary attitude but maybe she was having a bad day. Either way, I appreciate satisfaction I get from this store! Every time! read more

First, the food here always seems fresh. But, I'm giving this a one-star anyway. One-star because I can't give it a zero-star. Here's why... the service is predictably and consistently awful! It's not worth it. If you order more than 3 items -in the drive-thru- one will be wrong. The supervisors/managers are simply incapable of running this drive-thru well. And don't bother complaining, they take that personally. They mentally and emotionally struggle to correct the simplest of mistakes. One star is extremely generous. This drive-thru is never worth the headache. Go inside or go somewhere else. read more

Terrible service from the manager she definitely shouldn't be working with customers if she can't handle her own emotions the employees were amazing and super helpful with fixing her mistakes read more

Slow-pased store. Literally I waited more than 10 minutes for just double hamburger the buns are toasted like rurks as well read more

McDonald's - a hand holding a sandwich - Coffee & Tea Near Me - Hanover, Maryland

I don't really visit the Golden Arches often, but when I do it's normally for breakfast! This location is open 24hours and always offers fast service with a smile. I love the oatmeal. It's probably one of the best and healthiest items on the menu. Additionally, they now offer breakfast all day, so I can have it anytime and sometimes I do. With all different raisins and apples in this oatmeal, sometimes I stop in and have it as a sweet but healthy treat. I'm weird like that, but it's ok. I ordered the egg white delight add tomato. It's my second favorite breakfast item and also pretty healthy. A slice of Canadian bacon, egg whites, and white cheddar on a toasted English muffin, yummm! I like to add a slice of tomato which is an extra charge but worth it. The drive thru moved quickly and my food was nice and hot when received. read more

McDonald's - Egg white delight add tomato - Coffee & Tea Near Me - Hanover, Maryland

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Don't go here! Sad it's the McDonald's to where I live and near a shopping mall , the floors are dirty and the workers are busy , I picked up my mobile order at 710pm and took my food home , bit into my apple pie and it was stale and hard , looked at the eat by date and it said eat by 2pm, honestly 2 hours old, went to call and asked for a manager , she said no manager call tmrw , I said no, she said hold on . Then a few seconds later click, she hung up on me. Drive down. And sure enough there was the manager , took my apple pie I explained it was 4 hours old. She gave me what looked like a new box . I said someone hung up on me when I called , she said I'm sorry we are busy . Really , don't go here. Food is not up to par and they WILL serve you old food also !!!! Very disappointed in my favorite burger and fries spot.!!!! Sad! Zero stars read more

This location by far has the rudest staff I have ever had to encounter. Last time I went, I ordered just a drink, and waited 20 minutes until an employee very rudely asked "What do you want?" I told her I ordered a Sweet Tea, and she just pointed at the cup as of saying "F*cking get it yourself." I used to work for the McDonald's. I get it, lunch rush can be crazy, but if I ever did what that employee did to me when working, I would have been fired faster than I could have turned around to continue what I was doing. The managers at this location need to get their employees straightened up, because that is no way to treat a customer. read more

Duuude. This gotta be the worst McDonald's with both their orders and their customer service! First, when we walked in the managers and staff were having a meeting close to the registers. My family and I are standing by the damn registers and no one acknowledged us-right there we should have left but we have we have picky kids in our party and one that has special needs so if we had left, all hell would have broke loose with a huge tantrum. So we stayed. We then ordered from the kiosk. I guess the staff don't come to your table even though you have to take a table marker. That's fine, but no one said that they would be calling our order to pick up at the front. So we're sitting there like idiots not knowing our food was ready. When we got our order, it was missing French fries, sauce packets, our drink cups! No apologies. Nothing. We weren't mean either so no reason for them to show us shitty customer service. I'm visiting from outta State which makes me happy that I'll never have to see these people again. OH and the worst part was the French fries sucked!! They know people mainly come here for the delicious fries and they screwed that up! read more

Best experience at a McDonald's ever! Yesterday I went to McDonald's to grab some food for my 2 kids and their friends. I ordered the food via the mobile app. When I got into the correct parking spot, Sierra brought out my food with the biggest smile. She also ensured that each one of the kids had the right food and 4 different toys because she stated how she knew how kids would feel if they all had the same toys. She was so helpful and nice! read more

RUDE staff. Girl taking my order sounded like she was being held against her will. Unfriendly all around. I go here, even though I know how bad it is, bec. it's the only one right here at AM. Pretty quick when busy, but fries had zero flavor. ;(( Meh. read more

Check your order before leaving drive thru. Got the wrong order several times now. The employees are very courteous and respectful, but literally dumber than a 3rd grader. Pretty sure the McDonald's could be run by a staff full of children and they'd probably do a better job than the amateurs currently working there. With that said, the incorrect order I got was still delicious. However, McDonald's owes me $5 for my missing sandwich. read more

I honestly see why this location has such bad reviews. The cashier at the first window is playing music and not paying attention looking strung out, slowing the entire line down, meanwhile the manager or whoever she is at the second window gives me two sauces for 20 nuggets, when I ask for two more she gives me only one and ignores me as I continue to ask for more. My meal was for two people we should get two sauces each atleast for 20 nuggets I mean cmon. She continues to say only 3 sauces...then give me three sauces to begin with. The customer service is trash here, I'd rather eat at the casino then go here read more

Too lazy of workers and they don't put your order in right. Don't waste your money here

F IN TERRIBLE! Everything cold, rolls not fresh, and sodas awful. Bathroom had a big puddle and sink was filthy. Please pass Go and don't eat here! read more

I found HAIR in my fillet-o-fish. I'm new in this area and was really surprised why McDonalds here suck. Too bad they lost one loyal customer. won't be coming back read more

This is the slowest "fast food" location I have ever visited. We spent 15 minutes in the drive thru and it wasn't even that busy. They have 2 lanes to take orders and 2 pick up windows but clearly they are not being utilized. I only ordered french fries and ice. They need to do better read more

"I am the manager" she says. It was raining cats and dog today, ms. manger expect me to run in the rain to get my card for a refund because she can't get my order right. First of all, I had ordered online and came in to get my food not knowing my food wasn't readied but receiving assistance from an unhelpful manager calling her boss every 10 seconds asking for assistance. I am nonchalant, yes, but when it comes to food, mine especially don't waste even a string of fries. You had charged me 26.99 and you are saying you don't see my order, then at the very end says you've recieved 5 orders but gave me none. Excuse me, where was my food when you had manually input the order and accidentally pressed "cash" instead or card payments. Finally, the food was made, readied for pick up and yet you told your subordinate to not hand it out, it was "cancelled". Did I agreed for you to cancel my order, nor I asked for a refund? You had best not thrown away those food hat I had ordered but did not recieved in the trash. After the little run-in accident with the CASHIERE telling me to wait at the curb for an extra 15 minutes, had 7 minutes waiting at the drive through not long enough. You have got to rearrange how you manage things around here. I am never dining at this very location again. You've lost me. read more

Boyfriend just ate here last night and woke up with wicked food poisoning. All he had was some chicken nuggets, a McChicken, and some French fries. I would be careful eating here. read more

awful!! old food!! tea is watered down. its nothing to add....straight trash!!! Long wait read more

McDonald's - WTH is this - Coffee & Tea Near Me - Hanover, Maryland

Decent for McDonalds. Sometimes it can get crowded, and the annoying drive thru wraps around the building.

McDonalds is the easiest food to purchase. It should also be the easiest food to prepare. The food I purchased today taste as if it was straight from the freezer and barely heated. I know this is fast food but at least try to fool me into thinking its fresh. The pancakes we stiff around the edges which could mean its freezer burnt, over microwaved or just old. This is disgusting. Also my coffee was more like a warm cup of cream. Where's the coffee!!! My advice...keep on driving to another McDonald's or stay home and make your breakfast your way! read more

Another glaring example of the lack of decent customer service in the Fort Meade area. It's hit or miss if they'll get your order right, they're notorious for handing out stale or over salted fries on the regular regardless of the time and it's been more than a few times when a quick drive thru mission was started with a " what do you want" or ended in a very annoyed tone " is that it". It's McDonald's and I get the service isn't what you come for but I expect to atleast be treated like a paying customer and not a stray dog they have to put up with for their 8 hour shift and this is coming from a guy that had his first job at McDonald's. If you've got the time, go to another location , you'll save yourself a headache and might actually get what you ordered. read more

The new system of oordering on a touch psd is SO SLOW. Have bern waiting at my table for 10 minutes. McDonald's this is not working.

Went to the drive thru ordered a medium smoothie and 4 chicken nuggets she charged me for an extra medium fries and when I said something about it she said "if you have a problem you can take it up with to the window" and I didn't appreciate the attitude and the wait time was not worth it either. also when I was ordering my smoothie I clearly stated that I wanted a medium strawberry banana smoothie and she asked what size and what kind very rudely as well. Very poor customer service wont be going back any time soon. read more

This restaurant needs to be consistent with the lobby hours of operation. I come here on my way to work and sometimes the lobby is open at 6am and other times it isn't--like today. How do you expect to operate a business this way? Do employees just show up when they want to? Be consistent please. read more

Every time we go here it's a game of how many times they can screw the order up and in how many different ways. Not only us but someone behind us was visibly angry and probably had the same thing happen. I don't mind McDonald's as a company but these people need to get simple stuff down because it's just a joke at this point. Don't go here read more