Stopped in from traveling to this location and the service was excellent. The food was right on par with other franchises.

Still very clean and friendly and fast. There was a difficult customer ahead of me and the cashier stayed polite and even got assistance to help and the manager was polite. The customer service here is top tier .... The food is always good expensive but you already knew that before considering coming here hahaha. Lots of seating and a good sized parking lot . Great for buses trips to pull over everyone will find a seat it's never super crowded. read more

Five Guys - the kitchen of a fast food restaurant - Burgers Near Me - Hanover, Maryland

Love 5 Guys...that said, they need to lower the volume on the music from 120db and clean the bathro

Ordered burgers delivered by Door Dash and they were absolutely delicious, even after being in somebody's car! Sooo good fresh and don't forget the fries! Nice juicy beef patties cooked just they way you ask, toppings like grilled onions and mushrooms are optional. perfection. read more

Very clean as always. Fast service with alot of care put into each burger. Check out the photo amd tell me this person did not put every ounce of care into building this Burger. I wish my employees would take this kind of dedication amd apply ot their work!!!! read more

Five Guys - Complete perfection - Burgers Near Me - Hanover, Maryland

Finally wasn't lazy and went to Five Guys instead of having Uber Eats or Door Dash bring it my way... We ordered online and it said our order would be ready in 10 mins. Took more of 15-20 but I don't really mind at all! We got there and the door explained the Covid-Procedure. No more than one customer in at a time & bathrooms only for paying customers. Cool! Employee came to the door, asked if we needed help. Yep! Order for ___! He said no problem, just a few moments. While we waited two dashers pulled up and he walked to their cars to check on the names. Also, an older couple pulled up. Weirdly they read the door yet still both went to try and go in together. The employee politely explained only one customer at a time. The female half got upset and exclaimed "we'll we're together so we'll go somewhere else!" The employee sighed and went back inside, and I don't blame him at all. (Make what you will of this story but it made me laugh that they needed to go inside together.) Any who, a few minutes later our food came out fresh and piping hot. Yuuuum! Convenient for our 12 minute ride home, so that the food came down to optimal temp. Overall I'll definitely be back. Employees were polite, food was fresh and clearly got to us as quickly as possible! read more

Their French fries is the best. Burger is okay since I like the bun to be toasted and crispy. But seriously, their fries is why I go back there again again and again!!! read more

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Summary: Whether in Nebraska, Alaska or Maryland, Five Guys always delivers. Nothing fancy here. Just some good, old fashioned, American, beefy goodness. If you've been to one Five Guys, you've been to all of them. The service is friendly (most of the time), the burgers are greasy, the toppings are endless and the walls are lined with potatoes. Look, we both know the tiny fry is enough for one person, so think twice before ordering the regular. PRO TIP: Try one of their milkshakes. They are a little expensive, but well worth it. read more

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Five Guys is easily my favorite burger chain. That being said, somehow I always forget this particular location exists. It's not in the middle of nowhere, but it's away from the "main" high traffic area...which can be good or bad, depending on what you like. I think tonight was the 3rd time we've visited since running across it a little over a year ago. Each time the staff had been great-- professional, friendly, and pretty quick to get my food out to me. Tonight I placed an order online, and we just had to wait for fresh fries when we picked it up. Everything was correct with this order. During the previous visits, small things (A1 sauce,mustard, etc) were missing, but never anything that was serious enough that I'd return the burger..... Overall, maybe a tiny more attention to detail would be good. Still beats Whataburger. :) read more

This is the second time during COVID-19 I have ordered from this location on line for pickup. I get that they don't prepare the fries until you get there - but both times I have stood there waiting for the fries just as long as if I had just walked in and placed an order. I may as well just drive there and place my order in person so all my food will be ready at the same time. read more

Solid 3 star burgers, and 5 star fries. Burgers from this 5 Guys tend to be quite soggy, and definitely wetter than from other locations. Buns tend to be squished and well soaked with mushroom juice, onion juice, some other juice, and a little more wetness. Kind of distracting from the flavors. It changes the burger experience from enjoying every bite, to let me try to get more of this in my mouth than everywhere else. Fries are great. Fries portions had been getting smaller and smaller put COVID seems to have changed that? Now they are back to what made them famous. For the cost of the burger, it should be far better. Still, I get their burger because their fries are the best! read more

Something I love: Hot crispy plentiful bunches and bags full of French Fries from Five Guys. Something I like: Delicious Milkshakes (even though I should be eliminating all dairy from my diet but everyone needs a cheat day now and then) with a list of FREE mix ins you can combine to make your milkshake customized beyond anything the other fast food chains can dream up. Strawberry Oreo Malt Shake, here Ky comes. Something I don't like / understand: If this is a burgers and fries spot, shouldn't there be things like mayo, mustard, and most specifically, K-E-T-C-H-U-P in plain sight and reach for the customer? There wasn't on my most recent visit. There were 2 huge ketchup dispensers, I and numerous other customers were pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping and pumping for the tiniest droplets of the LEAST.... ketchup... ever. My arm and shoulder are still sore from all that energy I exerted trying to get that ketchup, but I digress. Something I hate: So after 7 billion seconds and pumps for 4 drops of ketchup from the dispenser, another customer and I asked the cashier if we could have some ketchup from their kitchen / grill area. She said yes and then went to the back and emerged no less than 10 full minutes and cold fries later with bags of ketchup to refill the dispensers...... not packets of ketchup for us.... not bottles of ketchup for us to use while she filled the dispensers, but bag refills to take another 10 minutes to change out. The manager and at least 6 other employees watched all this transpire without the slightest offering of ketchup. This type of customer service is one star rated, but the fries and shakes are always good here. read more

Good greasy burgers. The service here was okay and relatively clean restaurant. My hamburger bun couldn't handle the liquid and had 'melted' away by the time I opened it. read more

They're good, don't get me wrong. But "A-OK" is the best way to describe Five Guys! This is only the 2nd time I've ever been to Five Guys, but this location seemed awfully small. Lunch rush on a Thursday was ridiculous! No parking, long line, no tables. But to their credit, the food was served up incredibly fast! I ended up just eating in my car, since there were no free tables inside, and no tables whatsoever outside. I've decided that the burgers are pretty good, but strangely, the worst part about it is the meat. Bland, dry, and a little tough, too. The fries were pretty good, but I could not come close to finishing them all. And we're just talking "regular" size, too... who the hell would order a large size here?!? I think it's hilarious that they are so proud of being picked as the best burger in Baltimore by AOL. Hahaha, cause I trust AOL for all my recommendations! ...not! read more

Five Guys - back door - Burgers Near Me - Hanover, Maryland

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Clean restaurant, staff was ok, not as friendly or outgoing as others I have been too. Food - typical 5 guys, but my burger was a bit messy and bun was too soggy. My kid's burgers looked better. Order came up in less than 5 minutes, made to order? read more

Who doesn't like awesome burgers and fresh cut fries? The dogs are good but give me a double bacon cheeseburger with jalapeños and I will dance with joy read more

Great food at a descent price.

To begin. The cashier couldn't understand my order...but then again I was talking fast. Anyways, that's when I knew everything else's was going to go wrong. I had to repeat the order 3x. Our number 006. They were on 995. They jumped to 010, then back to 997 then 001. They ran out of fries. The manager didn't know what orders to do first...go by numbers! We waited 30+ mins. And the lady gave us the wrong order. Their performance was poor under pressure on a Saturday Night. read more

If you are looking for a quick and delicious burger, look no further! I had the "little hamburger", as the regular hamburger has 2 beef patties. You can select any of the toppings you'd like, and they will build it for you in the back! Their patties are not very thick and never frozen! The fries were delectable and cut on premise using USA potatoes. We were in there no longer than 30 minutes, including order, wait time and dining time. Would definitely go back. Oh and they have milkshakes too. The Oreo bits one was amazing! read more

Been here a few times now. The burgers were usually pretty juicy and cooked well, but I think they could use a little more seasoning (a little salt would probably do the trick). The toppings do address the lack of seasoning some, but not entirely in my opinion. The fries are really good though and they give a choice of malt vinegar or ketchup to go with it. The best part of Five Guys is that everything is made fresh, so each item is always nice and hot. This place also sells some other items (like hot dogs), but I've never tried those. Also, the free peanuts while waiting for your order is a nice touch :-) It's a good and cheap place to get pretty good food and I'd go again, but its not usually the first place on my list. The location is convenient being near Arundel Mills Mall. There is a parking lot, but not necessarily a lot of spots though. read more

Extremely friendly staff. Do not believe the timeframe for online orders - it always ends up being three times as long, at least. Obviously a corporate issue & not specific to this location. read more

I am only giving this place a 3 because of the service. I placed my order online and came to pick it up. I was the ONLY person to walk into the restaurant yet the cashier couldn't be bothered enough to promptly end her conversation and greet me. I had to stand around for a bit before she came to the register. And she continued her conversation despite another coworker alerting her to my presence. Again I was the ONLY ONE in the place!! Food is delicious as always. Customer service could use some work!! read more

Five Guys - Oreo and caramel milkshake - Burgers Near Me - Hanover, Maryland

Slowest people ever. I waited an hour in line and still not receive my order. Curveside pickup. If you walk inside the people who order after yoy gets their order first. Who's running this so awfully? read more

This spot looked promising at first, and I ordered a hamburger with a small fry. To start off, our table was not sanatized according to COVID standards, and the place itself was kind of dirty. My fries were loaded with grease, and I got maybe 10 pieces of fries for the absurd price of 4 dollars, and my burger was about average. read more

They recently moved into this big corner area, and the management here is so friendly and accommodating to customers. The burgers are as fantastic as always, and the coke machine is always fun to use! They also take Apple Pay now, so that's an added convenience. read more

Great burger. Good char. Shame they don't have many locations in Canada. Milkshakes are decent, wish they used real fruit instead of just syrup. read more

Remember, it's Five Guys. You should be coming for burgers and fries. As long as that's exactly what you're expecting, this location won't disappoint. *It's conveniently located literally just down the road from the casino/mall. * There's ample parking both in front of and behind the building. * The place is clean, minus of course the trademark peanut mess. * The food is as you'd expect, customary Five Guys' fare. No problems. Yummy fries, and as for my tastes, an excellent grilled cheese! * I love the fancy new pop machines that allow for flavors galore! ;) I'm assigning four instead of five stars because I wish they offered shakes, or desserts at all for that matter. I know the chain doesn't see the need, but I continue to respectfully disagree. read more

LOVEEEEE this place - a super clean joint with fast service and delish affordable food! Had an awesome time here with my frand today! I got a "Little Hamburger" with medium fries. As always, the burger was exploding with flavor. The fries were pipin' hot, seasoned perfectly! FYI: toppings here are free so load up for realz! I like getting tomatos, onions, grilled mushrooms, fresh jalapeños, and lettuce. So. Effin'. Yummy. OH, and don't forget to grab a handful of peanuts! Definitely fun to munch on while you wait~ read more

Coco greeted me with a bright smile and friendly conversation. The food is great but the service is what I enjoy the most. I especially like that you can call in your order. read more

The fries are good - fresh-cut, hot, slightly crispy, just the right amount of salt. Unless you're looking for caloric overload, stick to the regular size fries. They'll fill the cup and then top off the bag. The regular order is almost more deep-fried potato than even I, a veteran fry lover, can take at one sitting. The large is for guys who can't see their own feet anymore. The burgers... meh. I've had better. They're not bad and they're stacked, but they're a little dry and a little bland. A little salt and a toasted bun would go a long way. They are made fresh to order, though, and the default is a double-burger. If it were just the fries, I'd give 'em four stars. If it were just about the burgers, they'd get two. Overall, better than the average fast-food joint, but I always want the burgers to be so much better than they really are. read more

Sure there are lots of new and hip burger places but sometimes you just want a good burger and fries. The single bacon cheeseburger with all the toppings was fresh and juicy. The veggie sandwich satifies the non-meaters. The fries are fresh cut and amazing, possible the best chain ones on the market. Good stuff! read more

You can't go wrong with the burgers and fries from 5 guys. The adult sized burgers are double patty and delicious. One order of fries is large enough for the whole family. It also helps that they have one of the coke freestyle machines that serves like a hundred different types of sodas. The only way to improve is to not cook every burger well done. Quality beef should not be overcooked past medium. read more

The food is average five guys food, but this location is getting a bad review because of what I witnessed as a customer. The manager is beyond rude to his employees. I thought it was disgusting the way he speaks down to his workers using profanity, insults, and a yelling tone. I can't support it at all. Treat people like they are just as human as you. The disrespect shown by that manager to his employees was appalling. So unsettling, that I will never go there again. I live very close to this location, and I've seen it on more than one occasion. I'm truly disgusted. read more

We came in an hour before closing and everyone was so nice and accommodating. The dining area was so clean and orderly. And of course the food was great - it's Five Guys after all! And even though we ordered a Little Fry, we got a huge amount of fries that we were even able to take some home. This location is great! read more

Food is always good, generous portions of fries and like always fresh peanuts. I went here for the first time and have been to other resturants before. The place is nice and is well kept. The cashier which I think was the manager is very positive and made my experience very positive. The openness of the restaurant feels like a nice old Americana vibe. They have the specialty coke machines and enjoyed a nice cup of lemon lime sheltzer water. One of the ketchup pumps wasn't working or was empty maybe they should stick a cup on it to tell customers to use the one next to it. Other then that I had an overall good experience. Not an all the time type place but definitely a guilty pleasue. read more

Five guys! If you love good burgers and fries, this is the place to go. The food is slightly more expensive than McDonalds or burger king, but it is defiantly worth every penny. If you've never been to a Five Guys, you have no idea what you are missing. Get the Cajun fries if you like it spicy! read more

Five Guys - 2 big burgers and small* Cajun fries. * = a small cup of fries with 2 giant scoops into the bag :) - Burgers Near Me - Hanover, Maryland

Nice location, this new development area is very nice. Same product as all the others, Cajun fries are great! grab some starbucks just across the way too. read more

Little Bacon Cheeseburger was great and regular size fries was enough for 2 people .. My Spouse had A Cheese Hotdog that he said was delicious .. Also really great customer service !!! read more

What a terribly expensive place. We ordered 2 burgers with 2 fries and no drinks for a grand total of $27! The burgers make Burger Kings look like a 2 pound porterhouse steak. They were small with buns to fit. Fries were plentiful but nothing spectacular for prices paid. read more

Special To the heavy guy w/ dreadlocks!! I come here all the time and he always make sure my food is good! They messed on my order he made sure they fixed it at no cost to me. Thanks. read more