Went with my mother this afternoon. It was so dirty inside and out. The floors, the counters, tables. Their fountain drink area was out of everything and a total gross sticky mess. The staff were absolutely rude. No customer service what so ever. To top it off the food took 45 mins to get it and it was cold, soggy and fry's were so hard and burnt. I will make sure I share my experience with everyone I can. Customer deserve better. read more

I've ordered 2 times for breakfast deluxe for drive thru and they don't give me forks or napkins

A half an hour in the drive thru for an order of fries!!?!? Boxed in and can't even get out of the line. Horrible drive thru. There are many options on a road trip..skip this one!!! read more

Overall the service is not bad but the lady at the second window who takes orders and give you food is not friendly at all. Our order was messed up and she was not patient or understanding while ordering. I have not had a problem with other employees there are not this lady. read more

Good didn't taste as good as usual, however the service was fast and the order was correct, I did curbside pick up and it was quick and easy and the lady was such a sweetheart! Ambiance is nice and it seems very pleasant. read more

I stopped in here for the first time in years to order a Big Mac. I saw they had cheese danishes at the drive-up menu, so I asked if they were warm, or cold. The order-taker stated that the cold ones were a bit frozen and asked me if that was ok. I said, sure, and proceeded to order a "frozen" danish, since the smell of warmed up pastries at a fast food place makes me sick. Then, they had me pull up and park in a spot called #1 and I was terrified someone was going to hit my car as they drove past me out the drive-thru area. There is not enough room to have people park there. The order came out, and I checked it before leaving, and sure enough the danish was heated up. I had to get out of my car and go inside to ask for a refund, because the manager stated they were not allowed to give me a frozen one. Well, they all need to get their story straight. So, I gave her my receipt to issue the refund, and she said she didn't need it, but proceeded to take it away in the back somewhere to issue my refund. She came back with the refund, but refused to give me my original receipt back. She was argumentative, and lied repeatedly saying she didn't take my receipt. I think she was a manager or supervisor, so her behavior and unprofessionalism was very surprising. Unfortunately, a trip down memory lane to get the Big Mac that I grew up with, is not possible. These places have changed in quality and service so much so that they are actually ghetto now. Very unfortunate. read more

Longest wait time ever waited in line for 10 minutes then told me to park at #2 another ten minutes later finally got the food staff was rude and Unprofessional read more

My first review wasn't good but I have to admit that this McDonald's has stepped up their customer service. The employees seem to be more friendly and helpful and the kiosks always work now. I had a problem the other day and the manager worked it out for me she was helpful and professional. read more

They are constantly slow at this location and don't even get the orders correct. The word plain. What does that mean? Definitely doesn't mean with ketchup & onion. Ordered a plain quarter pounder with no cheese came out with ketchup & half the burger missing looks like they ripped off cheese & gave me the leftover read more

McDonald's - Quarter Pounder burger meant to be plain but missing half the meat - Burgers Near Me - Hesperia, California

Tried ordering through the app. Set the pickup to inside because I couldn't find a curbside spot to park in due to where the drive thru lane blocking them. Walked to the door and it was locked. Tried calling. No answer. Ended up having to wait in the long drive thru one just to talk to someone about my order. Eventually got it but what type of business doesn't open a phone? read more

Cold fries, handed a wet cup of soda and attitude when asked for a napkin. As McDonald's go its the norm i suppose. Paying more for food and they are paying employees more for the same crappy service. Just pisses you off. read more

The worst customer service experience . Never get your order correct. It's very sad. High price poor service. Always pull to the side, and you wait for over 10 minutes for a drink. Management needs to go back to the table. read more

The store will up charge your for orange juice. While all they have to offer is water. No sodas no frappes and no milkshakes either. So I asked for orange juice and they up charge really. Times are tuff for everyone. Won't go there anymore. Lost my buissness !! read more

Why have table side delivery of you guys don't deliver it to the table. All it says on the app is the table number and not the order number. I thought this would be an easier alternative because I'm with my kid in the play area and don't want to leave them alone so I thought I'd try this and they just sat there calling it 3 times in the dinning room I finally figured it was probably mine the third time they called but why offer it if you won't do it anyways. read more

McDonald's - Burgers Near Me - Hesperia, California

My kid loves going here. No issues when we come. Always quick & always comes with condiments

On the plus side, the food was quick and hot. On the minus side, we did not get the salsa I ordered for our sausage burritos. Also, I ordered a sausage, egg, and cheese McGriddle. I got bacon instead of sausage which was very disappointing. One thing I'd like to suggest for app orders is somewhere to request salt packets. read more

Got 2 meals from here, only got the fries and drinks, not the rest of the meals we ordered. No straws either, fries were cold. :(

Came and spent over $50 worth of food, and they ended up missing one of my items. I was waiting in the drive thru for a minute or two. No one came to the window, until a manager opened it with attitude. She asked for the receipt and basically told me i'm wrong because she bagged the order. Obviously miss girl doesn't know how to do her job and should be retrained. The attitude is totally uncalled for, and after I got my food she slammed the window. Like girly, what's your problem? Miss BLANCA, this one goes out to you! Get your shit straight and attitude fixed, You have the worst customer service. read more

I went through the drive thru and the girl taking the order could not speak up and had me waiting to understand what she was saying. After I paid, I moved up to the second window where the same girl handed me my order and then shut the door without even looking at me or letting me say anything. When I got home and started eating my food, I realized the fries were cold and hard as if they had been reheated after sitting cold. I went into the store to tell them about the cold fries about 30 minutes after I had made the order, and the girl at the register took the fries and walked off smiling and laughing at me already, and stayed in the back laughing with the other girl at the drive thru. read more

Dont bother ordering what you want you wont get it. I ordered 2 bacon mcdoubles got 2 mcdoubles instead assistant manager told me thats what you ordered thats what you got and hung up. I talked to someone from the franchise I was supposed to get 2 free burgers for this instead got laughed at by assistant manager and manager. read more

this place was terrible, i was blamed twice for putting in 3 orders at a drive through, was charged for a sandwich i never received and also charged for orange juice we never received. Worst McDonald's in SoCal. read more

I'm a little upset that I didn't catch the girls names who were working tonight ESPECIALLY the cashier's name. They were AWESOME! My sister and I pulled up to the drive through and ordered less than 10 minutes before they closed. The cashier greeted me warmly and I let her know my order was long and complicated, I apologized. Her reaction is the SOLE reason for my review. She didn't skip a beat and said "no worries". I proceeded to order 2 large drinks. She was waiting for the rest of my order and I let her know I was only joking about the complicated order as I drove away. As I pulled up to the window I was still chuckling. When she opened the window she was laughing as she reminded me what my total was. I apologized for making them think they had a massive complicated order coming in 8 minutes before they closed. I was being that customer who thinks they're funny but was really actually annoying, and they went with it and were really nice. They're customer service skills are amazing!! Kudos to your closers tonight!! read more

Just DON'T. This McDonald's has gone downhill so much. The french fries are terrible; never cooked enough and always cold. They seem to be having a competition about how many burgers they can squeeze in the same bag so you'll have a hard time telling the difference between a double and a single burger! They look like a fat person sat on them. The only good thing are the employees who are always friendly (and I bet they all order a pizza on their break). I don't care if I save a little money: I want my burger on a bun not flatbread! read more

Small location right off the freeway. As of 5/28/21, dine in and outdoor seating are still closed. No mask mandate but all staff wore mask. 95% of customers wore mask. Lady's room has 3 stalls. The line was long but it was much cleaner than expected considering so many customers passed thru here. Had disposable toilet seat covers. No line at the men's room. Staff were very pleasant and a full staff to handle high volume of customers for the long weekend. Pleasantly surprised how well this place was running. The only draw back was parking, and getting out of the parking lot to get on the freeway took 30 minutes during rush hours, but that's everywhere when it's busy. read more

Watch your cards here people. I went thru the drive thru & paid with my card. The cashier put my card in the card reader, the machine made the noise to pull the card out as usual & he hands it back. Before I drive off he said wait something is wrong so he takes my card back but then said it's the machine you will have to pay cash. I don't carry cash so I left with no food. I get home & see the notification from my bank that my card was charged at McDonald's for $22.13. I immediately try to call them several times and it is just a busy signal. I guarantee he knew it charged my card & if I had cash he was going to pocket it. So I paid $22 & received no food. I will never come to this location again. It's ALWAYS something here. Thank God my bank reversed the charges. read more

PlayPlace! Very clean. Definitely a great place to stop on a road trip with kids! Has a small crawl area for the 2 and under crowd, a medium for the toddlers and a larger adventurous area for older kids. Great for getting wiggles out! The food was good, typical. Restaurant was clean. read more

McDonald's - Burgers Near Me - Hesperia, California

People be hatin' on this McDonalds, don't know why. We only went through the drive thru but they were very nice and our frappes were ready by the time we got up to the window and tasted great! The order menu and speaker box are REALLY old and dated, but they worked fine. Can't beat their buy one get one McCafe items from 2-5 pm daily, I have had more frappes since they started this then I should be, this is the best thing they have thought of since the dollar menu! read more

I order burritos and the give me a damn quesadilla what is this and the menu was off so I had to look up the menu and pass my phone around for my kids read more

McDonald's - Burgers Near Me - Hesperia, California

No customer service skills and this place is extremely loud and small and also the restrooms are horrible.. The cashier was extremely rude and I didn't feed into her negativity and I told her that I love her and GodBless. read more

Their new spicy chicken sandwich is terrible. Over steamed and wrapped in a foil packet like airport food. Where I love spicy hot, the sauce that they drown your sandwich in is spicy, but sour. I tossed mine read more

UGHHHHHH...... I have no clue where to begin but not as clueless as the workers who 1, gave us the wrong order, rude Especially the short woman. 2 the soda Machines were not working at all and the short woman was rude about giving us the soda which was flat. All around a horrible experience. Very unhappy holidays here at McDonald's and and green hair girl was more saltier then our Fries read more

He manager Melanie was super nice, and a lot of help. I had ordered a McDouble with cheese and when I noticed It didn't have cheese I turned around. Luckily for me she had them re make It correctly and gave me 2 pies! Talk about good customer service. read more

I would give them a zero if I could. I went through drive through as that is my only option at this time. I ordered a lot of food and a vanilla ice coffee as I am traveling. Good thing I stopped to eat and enjoy my food before jumping back on road, because my vanilla ice coffee wasn't a vanilla anything. So I had to get out of my car which is another inconvenience to me. read more

I went here on Saturday morning for breakfast. As always, I tried walking into the store, to make order. The manger informs me, that she is "too busy," to take my order and to do it from the app instead. I informed her I did not know how to use my coupon on the app and she said "That's too bad, we have no training on how to use the app." If you have no training on how to use the app, why would you refer me to use it? And how is someone that normally takes orders in person, "too busy," to take my order. Then she refused to take several other customers order. Then to top it off, she had a HORRIBLE attitude, bad tone, and rolled her eyes, because she was "so busy." Then to make matters worse, the Customer Service Rep for the store, replies to my complaint I filed, asking for my money back, since the coupon was not used- which would have been used, had the manager taken my order, like she is suppose to. It's literally her job. I order over $400/month in food, for my family at this location. I'll take my money to the McDonald's ten mins away from this store, Owned by a different Franchisee. This owner allows a manger to turn away business with no solution and not even a phone call? I get a basic generic email, I can't even reply to? You deserve to lose business, you lost mine and my families. Disgusting customer service. read more

Why are they always so slooowwww?? They completely messed up my order. I had 3 meals all the drinks were lemonade. We come home to find its water. Bummer! read more

We ordered through door dash and waited 45 minutes for our dasher to bring just our coffee, completely missing our food, nuggets, and fries plus Big Macs. I call this McDonald's and the manager acted as if OH WELL, we forgot your food, come get it. Duh, the whole reason we ordered from door dash was to not have to drive to the restaurant. Also I tipped the girl 4 bucks for a bag with just coffee in it. Not a straw or creamer, they didn't even add the sugar to coffee I requested in the coffee. McDonald's is a joke...they never give napkins and always screw up the order if they even get everything in the bag at all. And the attitude from the lady at McDonald's who answered the phone is typical of this place, careless and unprofessional. Never going to this one again.., read more

This McDonald's so far the best I have been to in the high desert, playground clean and food is great! We come here almost every Sunday, thank you to the staff and management please take care or your employees so they take care of us! read more

Fresh fries... hot cookies and hot burgers!!!!! Enough Said.... I'm Lovin' It! The drive thru was fast ... soda was cold !!!! Cookies were haaaaawwwwt! read more

So very disappointed. Our order was not complete, had to drive all the way back to the store to get things straightened out. Staff was beyond rude and worse than that, confrontational with a senior citizen! Came home with our "rectified" order.... same cold food, our grandson's happy meal was not filled to order and the fries had been so over salted it made Grandma and Grandson sick. Now we remember why we have not visited a McDonalds for 10 years. read more

Photo speaks for itself. Tired of calling to complain every time we decide to stop for a quick bite. read more

McDonald's - McMuffin - Burgers Near Me - Hesperia, California