I never review for McDonald's but this was the exception. Not only did it have all day breakfast but on top of that, we were in line and out of the drive-thru in 5 minutes. It is 11:15 AM on the Monday after Thanksgiving - PACKED with 10 cars in line with orders back to back and our sausage egg mcmuffins with hash browns were delicious. Great job to this team! read more

Me and my friends went here yesterday, literally the worse experience I have ever had at a McDonald's. The food was good, but they were very rude when we let them know they didn't give us our sauce. Also a lady said my number one time and I was on my way to grab my food, but she snatched it and took it back to the back. I had to ask another worker to grab my food for me. One employee rolled her eyes at multiple people over us asking for sauce. I'm not even from here but I had to leave a review to let them know to do better. read more

horrible McDonalds. Always understaffed and takes a lot of time to get your order inside or the drive through.

amazing service, manager treated me with the utmost respect. loved the employees, very friendly!

The Food was good. But when you have a rude manager treating people like dirt. You lose interest to buy food again. The ambience was awful and deteriorating. read more

This is a brand new McDonald's, replacing the ancient Burger King. Value Menu 2 for $3 has a few choices, such as:: McDouble / McNuggets / Medium Fries / (Limited time) Customer in front of me was told "We're out of Honey Mustard." How is it possible to run out of a popular sauce that comes in a large box filled with hundreds of packets? Dining Room was full & Drive-Thru lined up @ 11am. The new decor package is Wow (see photos), though it's a weird configuration. Doorway is narrow ~ there is (1) Single Door for both Entry & Exit ~ & the Drink machines are immediately on the left. A 4'x4' double garbage bin is on the right. So people are dancing around trying not to get caught in the door, get a drink spilled on them, or back up against the sharp corners of the bins. Not to mention the ubiquitous yellow plastic Caution sign in the walkway, that all restaurants seem to leave out all day every day. Yes, I have tripped over them before while looking up @ the menu board. Lost 1* for striping the parking spaces too narrow. Many Villagers have downsized their vehicles for 1 or 2 people, but locals drive big trucks & vans ~ & traveling families drive big vehicles. I tried all 3 available spaces, & settled on the 3rd one between a van & a large SUV. Had to back up twice, just so I could get out the Driver's door (& I'm not wide) ~ never mind if there were other passengers. The Burger King was leveled & the entire parking lot reconfigured, so there was no excuse for narrow spaces. Got out my tape ~ there was 1' on each side of the SUV between the stripes. read more

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Wow! Is an understatement, I haven't eaten a McDonald's hamburger in probably 5+ years and based on this experience it will be NEVER again. Place looked clean, employee was friendly. I did the drive thru. I ordered 2 (two) 1/4 pounders, no fries, no drinks just 2 burgers... $10.13 for 1/2 pound meat (before cooking) what an absolute rip off! Surprised they were not wearing a mask and sticking a gun in my face! Shit ain't good for you, I know it but was in a pinch and needed food quick. I hope they enjoyed my $$ cause it's the last they will see of it. read more

Back again! This is my third review for this MCD. Visited on 11-27-2016. Greeted at the counter. Actually Listened to my request. NO: "Do you want the sandwich or the meal?" B.S. Quick delivery to the table. Great coffee! Manager stopped by and chatted. The building looks like a tool shed for a trailer park. The old white building with the golden arches was much nicer. Corporate really screwed the franchisees when the forced them to go to the "New look". The ordering and dining experience was great! If all MCDs were this good we would eat there more than 3 times a year. read more

This McDonald's is always good. I love the Signature Crafted burger!! They are as good as you'd get in a traditional restaurant without the price. You gotta love McD's fries and $1 for a large drink is awesome. The staff work hard to take care of customers in a friendly manner. And it's always clean. This location does a good job of raising the McD standards. read more

I recently moved here and have come to this location twice now and both bad experiences. First time was in the right side of the drive thru. They didn't take my order while 3 passes me in the left lane. I just left. Then today, we waited almost 15 min for our order. The three cars behind us had to pull over to wait as well. Needs some management here. read more

We did carryout at this location this morning. The young man who took our order was very polite and customer oriented. The young lady who delivered our food was also very polite and thanked us for our business. Food was delivered quickly. A great experience. read more

So so disappointed. Me and my husband have been customers for a while and I have gotten over a lot of things but today I about lost it. Ordered two McChickens with extra mayo. They put so much mayo on the sandwiches the bun couldn't even stay on the sandwich. I obviously wanted a good bit of mayo but not 25% a bottle. And the last few time we haven't received straws. Just disappointed. read more

My parents moved to HSV in 1978. I was a customer of the Burger King that was at this location. There was no easy access from highway 7 and the parking lot was tiny. Burger King was better than most MCDs. I was sorry to see it go. I wondered what would take it's place. There never had been a MCD in HSV. This is a hard town to run an eatery in. A KFC half a mile down closed. There have been many restaurants within the gate that folded. Most customers are retired people with fixed tastes and fixed income. Screw them once and they blacklist you forever. With that said, I didn't know what to expect when they put a McDonalds in the old BK spot. They are doing very well. They could use some more parking slots, as they are often all filled. Their counter help are golden-agers and well trained. You are greeted when you walk in, and your order is taken quickly and accurately. You are given a table tent number (ala Whataburger) and your order including drinks is brought to your table. Unlike other MCDs they trust their customers and have real salt and pepper shakers on the table. Your meal arrives within 5 minutes after it is placed. We noticed all 4 times that we dined there, that there was a person picking up debris and offering to bus your table. The dining area was spotless. The staff are efficient and friendly. Now for the negative. McDonalds corporation is chintzy. Whataburger gives seniors free coffee and sodas. This McDonalds charges $.59 for senior coffee. When you fill out the online survey, they give you a promo of two Egg Mcmuffins or two Quarter Pounders for the price of one. They used to allow you to substitute another sandwich of equal cost. They apparently dropped that nation wide. I don't care for egg mcmuffins. When you have to pay the regular price for the sandwiches, you pay $4 more for 2 Sausage mcmuffins with egg, 2 senior coffees, and 2 small orange juices from concentrate than you pay for 2 Breakfast on a Bun, 2 senior coffees, and 2 small bottles of Simply Orange at WhataBurger. WhataBurger blows McDonalds away on both cost and service! This is a criticism of corporate MCD, not the fault of this franchisee. This is a great McDonalds Restaurant. It will do well. If Whataburger expanded fron Texas into Arkansas, they would do very well with a restaurant across the parking lot from this MCD. Whataburger is more senior friendly. Kudos for the owner of this MCD. Boo hiss for Easterly, or whatever the name of McDonalds CEO is. He just doesn't know fast food. read more

WORST McDONALD'S EVER! They never get your order correct. The staff argues with the customers. The boyfriends of the female employees sit in the restaurant and intimidate the paying customers if you question them on their frequent mistakes. One guy was 6'5" tall and wanted to beat me up. I'm only 5'6" tall. What a lowlife! Don't actually go in or they will try to intimidate you. If you have to go, just drive thru. But, get ready for a wait. THEY ARE SLOW! And did I mention that they never get your order right? NEVER. Then, there's the old trick with the receipts. If they don't give you a receipt, ASK FOR IT. My husband said that's the oldest trick in the book for stealing. read more

Not sure what McDonald's is doing these days. Order my own food on a a computer screen.Fish sandwich threw together. Bun sideways,tablespoon of tarter sauce,1/3 slice of cheese. Where is the quality control? read more

My only experience here has been the drive thru and let's just say it is an adventure every time. Your journey starts at the ordering menu. Most times you pull up you have to wonder if anybody is alive in there. Approximately 1-2 minutes later somebody comes on and ask you to either hold on or will take your order. Now as far as ordering goes if you stick to the menu items your golden. Just don't deviate from it by asking for things to be left off or added on, if you do your bag of food then gets turned into a mystery bag! Now you've ordered and that in itself is a big win but you'll have to wait awhile for your food (I've sat in the line for over 10 minutes on several occasions). But there is a light at the end of the tunnel and you finally get your food!!! This is where the fun starts cause you may or may not get what you order. Sometimes the chef likes to make their own food inventions. An example: I ordered a bacon egg and cheese bagel, substitute bacon for sausage and no folded egg. What I received when I got to the window was indeed a masterful invention Thai I myself would have never thought of. There was indeed a sausage patty in said bagel but as an added bonus I had egg too.....and onions......and the piece de resistance a hamburger patty and breakfast sauce. The comical adventure of all this was I did not discover this until I took a good old bite driving down the road. So from my 3 or 4 "adventures" I've had my suggestion is just pass on by this place unless your looking to spice your life up. Wait times to long, orders wrong, and most of staff looks as if they hate being there. I've had a few awesome ladies through the drive thru but very few. Good luck with you adventure here!! read more

Waited for 20 minutes at the drive through then went in and they said they were "wrapping the burritos." It doesn't take 20 minutes to wrap a burrito what were you doing killing the pig for the sausage. read more

One of the worst McDonalds establishments I have ever visited. They are extremely slow, and not customer service friendly. Would NOT recommend read more

This place surprised me: a very modern Mickey D's. Every table has a power outlet. Good WiFi. The ketchup appears to be on-tap. I sat there with a coffee and hashbrowns, and was able to check my email and browse the news I'd missed while camping. read more

i have been in this McDonalds 4 or 5 times now and every time it seems like a labor to get your order and an even bigger one to get it right .. read more