Its okay if you go inside. Most of the time and the play place is clean. However, anytime I go through the drive in I wait at least five minutes at the speaker before anyone responds. One time I waited as long as 10 only to find out that those inside were just simply not doing their job. No rush inside either. No apology and despite being one of two customers I still waited yet another ten minutes to make my order. And they had like four people rushing about and no one else in the drive-through. To add injury to insult it was only 6, maybe 7 in the evening. So its not like it was 3 Am with the skeleton crew. Avoid this one if you can. I just wish there was a better McD's near my house for when I get those occasional cravings. read more

Just terrible the people there barley understand English I put a order in for breakfast at 9:45 they don't stop breakfast till 10:30 I tried calling them to tell them to hold my order til I'm there get there at 10 she tells me it's canceled we never made it why tf u never make my order you don't stop breakfast till 10:30 u don't stop it early cuz u wanna hurry up no u keep seeking till 1030 simple so then I tell her ight fine I'll just place a order since it's 1000 i still got 30 minutes oh no she says breakfast is closed what tf u mean it's closed i got 30 more minutes to get my food by far the worst customer service ive ever had at ANY McDonald's cutting breakfast off 30 minutes before it ends just cuz the workers are lazy mfs read more

YELP NEEDS TO LET 0 STARS BE AN OPTION. Dear Mcdonald's 7229 E Washington street Indianapolis IN, YOUR EMPLOYEES ARE KNOWINGLY NOT HONORING THE OPERATING HOURS AT 7229 E Washington, Indianapolis, IN 46219 THESE SAME EMPLOYEES FREQUENTLY BLOCK YOUR DRIVE THRU WITH ORANGE CONES, USE THE EXCUSE "WE ARE ONLY ACCEPTING UBER ORDERS RIGHT NOW" - which doesn't take a genius to know that is because if the delivery apps are turned off it will be known that your employees are lying and abusing the labor getting paid to do so. AT 6:30am I had just made a mobile order at this store and 4 CONES were blocking both drive thru entrances, so since i used my hard earned money and ordered during business hours i GOT OUT OF MY CAR, & PHYSICALLY MOVED TWO CONES and drove to the second pickup window where i was handed my food (MINUS ONE ITEM HA) But wait... THEN I WAS ASKED TO DRIVE BACK AROUND AND PUT THE TWO CONES BACK IN PLACE TO BLOCK FURTHER CARS FROM ENTERING. I am baffled at the lack of respect for the community because I AM A SERVER so every stunt that is pulled here I know 9/10 is someone committing fraud, getting paid to do absolutely nothing, and after all of that I STILL did not receive one sandwich from my order. I will not be done here and I hope franchise owners know what they are paying for. As an industry worker it takes some real RIDICULOUS COW MANURE to even get me to the "leave a review point". read more

I went in to order, around 3pm. The place was fairly dead, allot of people standing around talking. Too much distraction for them to come take my order. They looked straight at me 2-3 times and just kept standing there talking. This went on for 2:51 seconds, so I started to walk out. As soon as they seen me start to leave they started yelling, hey, hey can we help you. That place has deteriorated through the years, it needs some adult type of managament. Be forewarned, you will be better off to try a different location. Dave read more

I can't believe I'm leaving a Yelp review for fast food, but here I am... This location is always painfully slow, but today was a whole different experience. I am a simple guy, with a simple order - number 7 (two cheeseburger meal). Guy working the drive thru had no idea what that was and kept saying they didn't have that meal, despite it being on the menu, and me ordering it plenty of times before. The guy couldn't even figure out how to individually add all that stuff to an order. Finally just gave up and left. Thankfully there's another location nearby, this one is nothing but headaches. read more

Horrible, horrible Nasty! Don't stop here. One of the dirtiest, slowest, poorest customer service experience to date. Inside is filthy, broken facilities, dirty trays, rude associates & more. Total disappointment for lunch out with my boys. The only saving grace is the play place which was greasy and trashy (boys didn't seem to mind, lol) but as a mom, total nightmare. read more

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The order was token quickly the guy handing me the food was really nice the operator was nice as well! I recommend the food was good to I don't go to McDonald's often but they made my food good they even added extra sauce! read more

I'm done with this place. It used to be amazing. I went there for twenty years, and it was great part of the East side. When I was in college, I'd do my homework there. The staff all knew me and so did the table of seniors that hung out and drank coffee all morning. Years later I'd take the kids there on rainy days so they could play at the Play Place. It was our home away from home. Becca always had the place running on all cylinders. Those days are long gone. For the past couple of years, almost every time we'd go there, our order would be messed up, and if we went inside, often we'd stand at the counter for several minutes and just be completely ignored for several minutes. Sometimes I'd pull out my phone and film them ignoring the customers. The customers would talk amongst themselves about how poorly the place was ran. People would get frustrated and leave. This was new norm. The most recent time I went inside (due to the long line in the drive thru and the fact that I needed to use the restroom), Carmen, the angry little manager that has absolutely destroyed this place, looked over at me, standing at the cash register and then continued doing what she was doing, which I would have patience for, but as I watched her for several minutes, it was clear to me that she wasn't doing anything that was urgent, and that, ONCE AGAIN(!!) me and the other customers were just being ignored. An "I'll be right with you, sir." would be nice, but there is just zero effort by this atrocious manager or from several members of her staff. On a recent visit, my wife and I ordered two milk shakes and were given what was basically milky syrup. When I turned the shake to the side to show that there was absolutely no thickness, the girl said "That's just how it come." I said "This isn't a milkshake. I don't want this." She replied "There's nothing we can do." I have a lot of stories about this place, from the last few years, as it went from being a pillar of our community, to the absolute embarrassment it is now, but if you've been there recently, I'm sure you already know. I know I'm not alone. Recently I saw a news story of a woman who stood at the counter being ignored so long that she got angry and said something about it and one of the managers slapped the customer in the face. Granted this customer was being extremely stupid and immature, but you don't slap a customer in the face. I mean, c'mon. If you doubt this simply go to YouTube and search "Customer loses it at Indianapolis mcdonald's" into the search. We still eat at McDonald's, almost daily. We love McDonald's!! But not this one. This one is an absolute embarrassment. Never again. It's worth driving a few extra miles to avoid this travesty. I wish I could go lower than one star. read more

Ordered via app for curbside pickup again. There was a long line in the drivethru so I expected to wait awhile. Surprisingly my order was brought out in under 10 minutes. Giving them an upgraded review since service was a major improvement from last time. read more

McDonald's - Use the app to get cool discounts and deals like this. - Burgers Near Me - Indianapolis, Indiana

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The staff are great! The new owners suck! They have told staff that when someone asks for a glass of water to put in a large water and charge $1 - the same price for a large pop! A small water is .27. Not great, but I can deal. However,a large tap water now costs the same as a bottle of Dasani water, and I wasn't even told that. Come on! read more

So I see a lot of people coming back with things missing from their orders .. and they forgot some stuff in my order too :( I feel bad for the cashier though because they gotta deal with everything Don't come to this McDonald's read more

Expect to be waiting a very long time for your food unless it's early morning. It's displayed they're open 24/7 but they aren't. Food is super greasy but most of the staff are kind, just needs better management. read more

Went through drive thru last night. A pissed off customer got out of her car, walked between my car and the window (second window receiving food) and started fighting with employee. The employee threw a drink, splattering on my car. She then Climbed out of window as the were fighting on top of my car. The employee rolled/slid down the front of my windshield, cracking my windshield. UNBELIEVABLE!!!! Took my information so manager can contact me, haven't heard from them. I keep calling but get no answer! This is unacceptable!!! They need to be held responsible for my windshield! read more

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Nothing irritates me more than being told,(in the drive-thru) to "pull ahead". Someone would bring it out. After waiting for twenty minutes for two meals I had to get out of my car anyways and go in. And imagine this????? MY FOOD WAS SITTING THERE COLD while several lazy employees wandered back and forth looking lost. Not one single person on staff looked as if they possessed half intelligence to even comprehend why someone would want what they paid for hot and in a timely fashion!!! I've never contacted corporate more. But you can't get any where calling this establishment. It saddens me for any employee trying to make their way in the world. I keep thinking "Undercover Boss"!!! It is horrible to even read these reviews and know they are STILL OPEN! Don't go here!!!! NEVER WILL AGAIN!!!! It took me four or five times to beat it into my head. NEVER AGAIN!! read more

Never buy the hot chocolate at this location. They don't check dates on milk..They used old milk and when I opened my cup .the milk was in lumps in it! read more

It says open 24 hours but when i pulled up to order the girl said in a rude tone WE CLOSED. I said but it says 24 hours. She went on then to scream WE CLOSED over and over again. If this is the kind of employees your hiring you dont need to be open anymore. Hire better people!!!!! read more

The McDonald's near me is closed so we visited here. It looks like an apocalypse has happened here! The place is full of homeless people - not just regular homeless but the kind that smell and talk to themselves. No where to sit inside. Smelly and just down dirty inside. Food everywhere!! Dirty dirty. The manager is super over whelmed. Crew is moving so slow. Grill member is throwing sandwiches together. The old shift manager in me wanted to go in and take control. Drive thru was holding there own but can't imagine what their food looks like or taste like. I ordered a triple cheese, a strawberry banana smoothie, large sweet tea and had to wait over 40 min to get my food and it was wrong. I paid extra for peach tea that they didn't have. We did the computer ordering because we thought it would be faster. ( ... it wasn't faster...). They key board actually offered items that aren't available at that store. So I was compensated with a free cookie. My suggestion is to steer clear from this store for a long time!! read more

This place is not the place because is not the place and fuck that gravy they have cuz that shit will fuck up your stomach so this is not the place to go to eat if you need something quick to eat cuz the lines are so long and they mad slow with it and when I got my food it will miss things cuz they never gave me my cookies they some bitch for that one read more

Do not come here if you're in a rush. I was in drive thru from 2:04 until 2:36. & this happens every time I come to this location. Order was accurate and nice customer service. read more

Terrible, couldn't get our order right and they forgot to even give us some things. Employees on their phones and some didn't even know what was going on. Don't go here! read more

I spend plenty of money here monthly; of which I will take to Burger King from now on. I come here all the time & have never had a bad experience. Once getting to 2nd window with my order rushed into my hands out the window by a young teenage girl, obviously inexperienced in customer service as I have over 10 years myself. Wasn't told to come again or have a good day, not a word from the drivethru people. I was only missing a large sweet tea on my order, which I always get. I paid cash & had the amount on hand and was told I'd have to be parked because they would have to make it.... whats the issue with making a drink at 2nd window when the drink station is right there?! Got home & my pancake syrup was punctured & leaked all over the bag. Asked manager to replace my order to go through drivethru for sweet tea so its all hot & was told I'd have to be parked for a replacement order. read more

McDonald's - Poor service - Burgers Near Me - Indianapolis, Indiana

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I had a larger order including hot-n-spicy chicken sandwiches, a chicken nugget meal, and an additional fry. When I received the order, the additional fry was not included. I showed the staff the bag and they still refused to provide the item I paid for, but offered to provide another fry if I paid for a new item. I ended up leaving and when I returned home, I found my sandwich buns burnt and the hot-n-spicy sandwiches were regular chicken sandwiches. Although this may seem trivial, this is not the first time where I have received poor service from this location and I will not go back. Most importantly, the staff members were not properly wearing their protective masks, which is more disturbing and concerning seeing as we are in the midst of a global pandemic. If you are near this restaurant, I would kindly suggest that you find another restaurant near by so you can save yourself a headache and potentially from receiving a deadly disease. read more

Came at 3pm on a Saturday and it was terrible. Sat at the order screen in drive thru for 20+ min while the other line went thru 4 cars. Said hello multiple times till I finally drove around to the first window just for the guy to have his back to the window and when he finally did turn around, there was a group of 3-4 young teenagers in a group talking and laughing. Very irritating that's for sure read more

One of the worst McDonalds I went visit this restaurant for two mango smoothies 1 mocha frappe and I was waiting 25 min for my simple order. This restaurant has 11 employees working in that shift and no on the was helpful, trash every where no straws. Very disappointed the only good thing is that I don't live around here. Poor people who'd come to eat at this place. Worst CUSTOMER SERVICE!!!!!!!! read more

FOR BREAKFAST if the Shadeland location is closed this place is AMAZING! I've came here for lunch inside and it's not too bad. This morning I was greeted so sweetly. The Emerson location (off of 70) people are always so damn rude so I opted to come here and was not let down. Had to wait for fresh food (donut sticks) but I'd rather have fresh than lying around hard ones. read more

First of all I live close so I come here often... the employees ALWAYS have an attitude.... they NEVER get anything right... the manager's attitude really is bad!!!!! THE WHOLE STAFF SHOULD BE REPLACED!!!!!!! I'm sick of this shit and corporate must be family to the employees cause nothing's done about this shit. read more

Ben here like 3 times for sugar free iced coffee and they get it wrong every time and have me pull forward pretty annoying.

Pretty decent Mcee Dees. Clean and fast moving lines even during the peak hours. read more

McDonald's - Meh nuggets - Burgers Near Me - Indianapolis, Indiana

They are very rude and slow ! Don't ask about sauces and half the time if you do ask it's not in the bag and if you ask cuz they aren't you get charged smh read more

Quick, easy access, friendly staff. Volatile mix for a successful McDonalds. read more

McDonald's - Burgers Near Me - Indianapolis, Indiana

This McDonalds is the worst one I've EVER been too. Let's start with the good. That'll be short and sweet. Ready? Go. Our order was correct. Here's the bad. We pull in. A huge gang of sketchy kids hanging out by the front door being loud. So, you really can't even go through the front door without knowing whether or not you'll be attacked or accosted by them. We decided on the drive through instead. Pulled up to the speaker. Nothing. 2 minutes later, still nothing. So, I pull up to the window. Two people are standing there and I see a monitor on the wall with a camera directed right at the drive through lanes, so they KNEW we were there! There was absolutely NO recognition of us being there, so, we placed our order at the window. Pulled up to the second window, and nothing. No acknowledgement of our presence, just starts handing us our food. Then our drinks. No thank you or have a nice night. Nothing. So, we drove off. I've had other bad experiences at this same McDonalds, so this will be the last time we ever go here. I'm sure they don't care, but the feeling is mutual. read more

Love this McDonalds everyone is always so energetic and so very friendly. I only visit this McDonalds on the east side, they are very clean the crew and the store both. read more

This is the worst McDonald's around our side of town. Nothing ever works. For example their ice cream or frape machine is never up, but it's not just that. They run out of everything and don't care that it is an Inconvenience to people. This is the closest one from my house but I go out of my way not to come here. AWFUL! read more