Culver's is typically my children's restaurant of choice. So when we were living it up in McCordsville today, they asked to visit Culver's for lunch. They were clamoring for a ButterBurger and a shake. Oh, sure, my precious children. Why the heck not? Usually, fast-food joints are in-and-out endeavors for me. I don't like to stick around any longer than I need to. But my precious children wanted to sit inside and have a leisurely lunch, so of course we stayed. One of the benefits of dining inside this Culver's is that you get to experience the excellent customer service in multiple ways. The ordering process was efficient and the people were friendly, I had people ask me if I needed more sauce, I had people asking to throw away my trash. And then, as we were leaving, we were bid farewell by at least two people behind the registers. "This is why I like Culver's," my youngest child said as we were leaving. "They are always nice at Culver's." He especially appreciated all of the friendliness and warmth that was bestowed upon us during our visit. The food is what you'd expect from Culver's. Like any fast food restaurant, it's consistent. I ordered the chili cheese fries, because I love chili cheese fries and was surprised to see them on the menu here. The chili was great (it has beans in it, which I like), and the cheese that they use is the yellow queso kind. They were decent chili cheese fries! I wouldn't hesitate to get them again. This Culver's location has a lot of shaded outdoor patio seating, which is nice and a good option for big groups when the weather is nice. read more

Culvers is one of the very few drive thru restaurants I would eat from. Unfortunately, this location has the worst food and desserts. The icecream was melted, and the cold lemonade cooler taste like syrup and was runny. Its was supposed to be a cold refresher. The equipment used to make the drinks need maintenance. I won't returning to this location. The manager was very confrontational when I request a refund. Why would I want another drink when I'm returning this one because it's watery and disgusting. She did not want to give me a refund. Thanks to this experience I will make my refreshers at home. Its more cost effective and I know its safe that was not ice crystals in the cooler, and if it wasnt for the drink not being properly prepared I wouldnt have investigate further into the texture of the ice crystals or sugar...whatever it was didn't natural. read more

I enjoyed lunch here. This was my visit to this location of Culver's. I had the battered and deep fried cod; perfectly prepared and flaky inside. The dinner comes with fries and slaw but I got onion rings instead up fries for an upchsrge. The staff was pleasant and helpful and the restaurant was very clean read more

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Classic fast food. You make the call. The kids that work it are always learning, so be patient. Always busy.

Seems like a majority of the employees could use some additional training. Excessive wait times, cold food, and delayed orders. When you walk in there is no sense of urgency when they're working, a lot of them on their phones and not helping their team. The ones you see actually working seem to be picking up their slack. Really disappointing when you're waiting 30+ minutes for a meal. read more

We love the food and always have great service. The red is clean and maintained. The people always seem happy to help. We will continue to go! read more

I go here quite often. But it has yet to disappoint me. I love eating here. I feel that one of my purposes in life is to eat here, and get other people to eat here. My favorite part is the root beer. I love it so much. The food is served so incredibly fast, it's scary. With how fast it's served, you'd think it would be poorly made. But no. It is great. The place is so clean all the time. It makes a bad day good when I eat here. I read more

The food is really good. Normally, the order is correct. However, if not, they're great about apologizing & correcting it!

Walked in place was clean. Workers were nice. Food was quick. Asked us if we needed anything. Nice landscape. I definitely recommend!!!

I have been disappointed with the quality of the food since they've opened. I've ordered the cashew chicken salad several times and the ingredients are sparse and not consistent with the salads I've ordered at other locations. My last salad hardly had any cheese. The McCordsville store lacks consistency in their products. I ordered a smoothie last month and it was thin and soupy which is unlike smoothies from other Culver's locations. Tonight my daughter and I ordered raspberry coolers and after one sip, we dumped them in the sink. It was mostly syrup with a little lemon ice added. It wasn't the same ingredient ratio I've had elsewhere. I was hoping it was just growing pains and after it was open a while and training improved, things would be better, but I will be driving to the other location in Olio from now on. read more

Terrible wait time. Employees are neglectful and have consistently gotten our order wrong.

My husband and I ordered through the drive-thru. When we sat down to eat, after I had changed into my pajamas for the night, I discovered my Pub Burger was missing. I called Culver's to let them know and to request a refund. I spoke to two managers, both of whom refused to refund the missing item. I was offered a "free" coupon for a meal, but it isn't really free when I paid for it and didn't get it. I had to drive several miles back to the restaurant to get a refund. Good customer service would have been to offer me a refund plus a "free" coupon or to make my burger plus give me a sincere apology plus a coupon or even to offer me a pint of custard in recognition of the inconvenience. Lousy customer service and an empty belly is what I received. Mistakes happen. It's how you handle mistakes that matters, and this location failed me by messing up my order, refusing to make it right, and leaving me hungry for the night. read more