Never have I been to the worst McDonald's in fl till now. Like really. This store should be ashamed of itself. Let's start first with waiting in the drive thru with only on car in front of me for 10 min as I counted. And that was just to take my order. I gave up. Walked in. Then to see the employee dressed like they just got out of bed and the store looked like crap. Not clean at all and packed out with like 10 other people waiting for food. Like again. Really. Management needs to go back to training or be replaced. But it's all good cause Wendy's got me read more

Consistently horrible food. New Arch Deluxe, told to pull up to the wait area. Brought cold fries with no salt and an Arch Deluxe with absolutely no seasoning on it. It's pretty much a 99% chance this location is going to give you bad food read more

I gotta tell you, I've eaten at many McDonald's in my life but this McDonald's has the best drive thru employee. I go here once or twice a week and I forgot to catch his name. (My bad) He is always happy and does a great job. Love his catch phrase "see ya tomorrow" please McDonald's you need to keep him. He is the definition of customer service. read more

Add sausage egg cheese McMuffin this morning with the combo that's for five bucks. I mean a really good deal in theory. This thing sucked. It tasted like a sat under light for three hours. Shoulder, the cheese turned hard and really dark orange. The bread was so hard you could barely bite through it. I would not waste my energy to say this if this is not a fact. The people were really friendly in the service was fast, but this really sucked this morning. read more

Sign says 24 hours lol. At 12 am drive thru closed until 3am. Why say 24 hous when not going to open

STEALING: they're systematically charging customers without their consent. Every time I have drive thru ordered I end up with a rounded amount which was different from the amount displayed in the screen. I asked for a receipt, and saw a charge for almost 1$, I asked at the second window and I was told it was the Ronald McDonald donation. I never consented to this and each time I was charged a rounded amount I can only assume it was this unauthorized charge. The staff was rude and behaved as if I'm the problem for even raising a concern. Beware people, staff at this location are not only rude but are also stealing from you...avoid this McDonald. read more

The service was relatively fast but we got 2 grinch meals and they forgot the fries in both meals also got charged for an extra sprite I never received or ordered! read more

Drive thru & dine in service isn't the greatest but the food is always fresh. They always have my large and small orders correct. Love this location. read more

This was the rudest most unpleasant experience I've ever had. Went through the drive-through. She couldn't seem to get my order right which was no big deal. I understood it was busy however, when I got up to pay, she accused me of skipping the line not sure how I would do that in the drive-through, I think it was more her inefficiency that she didn't want to own up to. She raised her voice at me, spoke to me in a condescending tone so much so that I will never go back there and either should anyone else. I did send an email to the email address posted on the drive up window because I didn't want to complain and hold up the line however, shockingly enough I didn't get a response. Probably why she feels like It's OK to treat people like that. Beware go to a different McDonald's If you have to go to McDonald's. If I want fast food, I'll go to Chick-fil-A. They're way nicer. read more

Wait times are outrageous, first time coming to this McDonald's and the customer service is off the charts... and not in a good way. I get working in food service sucks but the type of customer service we receive now would not be acceptable 10 years ago. If the workers have such a problem working then they might as well be unemployed. read more

Worst service I have ever had anywhere. My girlfriend and I ordered and paid for breakfast on the app on the way to the store and when we arrived at the drivethrough they refused to serve us because we missed the breakfast serving time just by two minutes. We kindly asked for a refund and they rudely told us we have to refund on the app. We had to go inside the store for help with refunding on the app. The person at the counter was so angry at the question that they asked someone else to come help us. When someone came over to help us they just repeated that the refund has to be done on the app in an annoyed tone. After about half an hour we figured out how to refund the order just for the refund to never be processed and now we have to dispute the order with our banks. We refuse to ever go back here. read more

I know, "a review for McDonald's, but why"? Well we had to try their Around the Globe campaign of course. There were four options to chose from: the Grand McExtreme Bacon Burger from Spain, the Tomato Mozzarella Chicken Sandwich from Canada, Cheesy Bacon Fries from Australia, and the Stroopwafel McFlurry from the Netherlands. Of we ordered them all... well we tried to but the ice cream machine was down. SHOCKER! Of course all the sandwiches were on the pricier end above $5 but hey this is fancy food from other country's no big deal. The McExtreme was the best of the three. The sauce was good and it had Gouda Cheese. Never thought you would see that at Micky D's did ya! It's really the only thing keeping this from a 1 Star review. The Tomato Mozzarella Chicken wasn't bad, but not much different really from their regular chicken sandwiches. The Bacon Cheese Fries were with worst though. Fries seemed under cooked and soggy. If you're putting cheese sauce on fries you have to make sure they are crispy from the start. All and all it's McDonald's. You know where your getting. Nothing special, poor/slow service, forgotten sauce, and of course NO ICE CREAM! Till next time other country's McDonald's. read more

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I went here for breakfast today and I regret it, this mcdonalds is notorious for getting things messed up or wrong. I ordered a caramel frappe at the window, pulled up and they said actually we don't have caramel is mocha ok, but then they ALSO didn't have mocha come to find out they didn't even have frappe's so I got a vanilla iced coffee... I also used a coupon and tried to also scan my mobile app since I was ordering a drink so it would count to my free coffee and she said that I couldn't use both yet I to this all the time via the app and wasn't using a coupon on my drink just trying to get a stamp on my card. I didn't want a hashbrown so I got the fruit maple oatmeal... did y'all REALLY forget the fruit? In something that specifically comes with fruit... like it had maple and fruit in the name... the oatmeal was ok but I kinda bland so I added maple syrup to add more flavor and it did a good job ^-^ It seems like everytime we go something is wrong, my parents wanted hadhbrowns and said i wasn't missing anything with them and my dad even likened each time we go here to gambling because you never know what's gonna be wrong with your order but you know something will probably go wrong or you may get lucky and have everything perfect. Today we struck out sadly read more

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I would like to say I don't go to mcdonalds with high expectations. The bar is low but consistent. I was inspired to come on here and say I had an exceptional experience at this particular McDonald's location. The staff was incredible. I am on Yelp writing this in the parking lot of said McDonald's. 10/10 would recommend. read more

Food great ordered from a kiosk service was great ambiance was very colorful in Florida colors

This is a very special and unique and exclusive McDonald's. Upon arriving at the drive thru we were notified that they are only serving chicken nuggets and fries. In addition to this, they only take cash as well at this particular location. I mean this is pretty amazing there's not many places that are willing to provide such a limited offering. This McDonald's is truly a hidden gem and Bartram Park is lucky to have them here! read more

We are driving back home and this is the third McDonald's that gave some weird excuse on why they couldn't let us order. Literally told they are only serving "DoorDash or Uber eats" so you're telling me if I sit here and order for pickup on DoorDash you will give it to me but I can't just order from you here at the window???? Absolutely livid. read more

If I could give them a zero I would! Rudest staff just stared at me while I was waiting when I got my food it was either cold or burnt sausage was literal charred might as well been charcoal. The fact that I ordered for mobile and the woman came out to tell me they don't do mobile curbside at that time even though she was already out there... I've worked at a McDonalds and don't expect much but omg atleast have decent food. This is disgusting and i spent almost 20 dollars for a meal for my family. And this is what I get. read more

McDonald's - Burnt and dry patty - Fast Food Near Me - Jacksonville, Florida

Absolutely horrible 7 o'clock in the morning and they can't get anything straight. There's some problem with the computer at the drive-through and no one in front of me. I get to the window to get my order, and they give me my coffee and then ask me to go sit in reserve spot 2 to wait for them to bring out my order, which was a sandwich and hash brown. Then there's this guy sweeping the parking lot, but only seems to be sweeping around my truck. Scared me to death when I 1st noticed him right in front of my passenger window at the pay window. Then he proceeded to follow my truck to the pick up window where he hung out behind it, and worked his way back to the passenger window. I couldn't even pull out to park in the waiting area because he was so close. To add insult to injury, when I finally got my order, there were no napkins in the bag. Uggggg! read more

Whoever was working today (Monday 4/25/22) in the drive thru at 5am made my day. Super nice. Had a great attitude. Food was fresh. Order was all correct. Thanks dude! Just got done working an overnight shift, was starving and exhausted, and it's always nice to be greeted with kindness, especially when you're exhausted. read more

McDonald's - Blurry coffee pic because my boyfriend is driving and my brain is fried, like the egg on my McMuffin :) - Fast Food Near Me - Jacksonville, Florida

Absolute garbage service and rudest staff I've ever had at this chain. No one at the the front, kiosks didn't work and we were literally calling to the back "hello is anyone here?" We could see the girl at the drive through window texting on her phone ignoring us as nobody was in the drive thru line while other staff were in the kitchen. Finally another staff member appeared from around the corner and snapped "there's only one staff member back there" instead of offering to help us and just walked by us. By this time we had been waiting several minutes and had seen at least three staff members plus her and no one is helping the new several people piling up at the front of your store. She never did offer to help just snapped at us and walked away into the kitchen. We left without completing our order. read more

Service was horrible!!! They wouldn't take orders at the register so you had to use the kiosk. There was no receipt given and they got the order wrong so there was no way to prove it. I reviewed the order on the kiosk before I submitted it. The coffee was awful; tasted like it was old, stale and watered down. The manager was rude! Worst experience I've ever had anywhere and I'm over 70! I only gave one star because you cannot post the review without at least one and there weren't any negative stars! read more

It's a McDonalds, so I'm going to make this short and sweet. I've only used the drive-thru at this particular location and even when there's a really long line, the employees keep the cars moving through quickly. Sandwiches are prepared neatly here, fry boxes are filled to the top, and food is always hot and fresh. Employees at the window have always been friendly. They actually put napkins in the bag here without having to ask for them. Yes, this is important to me. Especially when I'm going through the drive-thru and I'm going to be eating in the car. As far as McDonalds go, this is a good one. If you are traveling on I-95 (either north or south), this is just off the exit, so it's an easy off/on if you're looking to grab some food quickly. read more

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Very happy with the service my Wife & I got this morning , quick and efficient and they were super nice! Shoutout to the man in the drive thru and Tonya! Great energy spreads read more

I went close to 20 years after college without going into a McDonald's before my daughter came into this world; since then I've been to McDonald's so many times I can't keep track. Now that she is 3 we always have to go by there for a Happy Meal to keep her chill. Personally I could live without McDonald's in my life. We were riding around this past weekend looking at homes for sale and my daughter was hangry and wanted McD's; so we pulled in and decided to eat in the dining room. When we walked in there was only one other table in there; it was dead. We ordered at the self serve kiosk and took a number. A few minutes later our food was brought out. The food was ok; living up to McD's "it's eatable" standard. My big complaint was that the restaurant was dirty. All the tables were dirty and there were empty trays from previous customers on the tables; and over by the drink machine there were empty straw wrappers and condiments everywhere. It's like they don't even try to clean up. While we were there 2 school buses of kids pulled up, so I guess it's good for the employees they didn't waste time cleaning. read more

Quick service and very friendly staff. Stopped by for a midnight snack and they were very quick with good food. I almost feel like they are enforcing my bad habit of midnight snacking haha. read more

Does this place even have workers? I mean its insane the wait for like 8 cars is atleast 30 minutes what is going on in this place. The workers are rude and I get like it sucks working fast food but like you get paid to do a job and these people do a really really sorry job read more

Worst McDonalds on planet Earth. I have given them plenty of chances because I live in the area. Ran out of meat? Okay I order nuggets. Had to ask to get fresh fries because the ones they gave me were cold. When I ordered the lady told me she would have to make the nuggets and it would be 2 extra minutes so I didn't think to check those before I got home. Replacement fries were mixed with older, cold fries. Nuggets were not fresh at all. They seriously need to shut down the place and higher a completely new staff. read more

McDonald's - Fast Food Near Me - Jacksonville, Florida

Can't blame Covid anymore. This is just a poorly run franchise. Waited in the drive thru and finally pulled around. Was told the headsets were having issues, but they weren't going to put a sign up or go out and tell anyone. Went to order at the window and was told I needed to get back in line because the person in the other window (who wasn't there when I pulled around) was the one taking orders. I'll stop wasting my time on this review now. They are content with how they run their business, so I'll be content to go to chick fil a for breakfast. read more

I went through the Drive Thru to order a meal. The young man taking the order kept quickly speaking over me and did not pay attention to the details of my order, which included only simple items (no customization). I had to repeat the entire order 4 times. I had to tell him that he was speaking so quickly that I could not understand him in the drive thru speaker. This guy shouldn't be taking orders as he is incredibly inefficient. Also, they failed to put ketchup with my order that I specifically requested. When I unpacked my order, one of the ketchup packets was open and spilled out on my pants. read more

Yeah the got me messed up all the way i order a damn 10 piece get home to eat i look in the "10" piece and THERES ONLY 8 nuggets!! Either the cooks are all on molly or just didn't pass 3rd grade but anyways horrible McDonald's wpuld give it a 0 star if i could read more

McDonald's - 10 Piece McNuggets but its an 8 piece? - Fast Food Near Me - Jacksonville, Florida

I went here on Sunday morning looking to buy breakfast on 3/28/2022. I went inside to order and picked out a reward because I many points on their app. All the employees were concentrating on the drive through customers and I was the only person at the counter. I waited ten minutes before asking if there was a manger present who could take my order. A female employee from behind the grill area yelled from the back "Can I help you". I yelled back if someone could take my order. I was told to use the app to place an order or use one of the kiosks. Being over 70, I was reluctant to use these methods as I always have issues. I was told to wait longer. I of course did not wait any longer and left. read more

It was 11am and my cheeseburger was cold and the bread was stale. The place was dirty. My daughter sat down on a muddy seat and the bench seat was ripped up. The tables were not clean. McDonald's please quit taking peoples money and giving them crappy food. That's not ok. It's fast food but come on it's just not being nice to your customers by taking there money and giving them cold burgers. read more

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We did a curbside order due to how long the line was for the drive thru ordering. It has been over 30min including going inside and asking where our order was and they stated they were still working on it. Numerous customers have shown up AFTER us and gone inside to order or also order curbside and gotten their orders before us. Terrible service and communications do not recommend this location. read more

Worst egg Mcmuffin ever. The english muffin was so hard it had to be a month old. Eggs cooked too long and turned green. One bite and into the trash. Last time I eat at this location. Probably going to be a lobg time before I consider any McDonalds again. Said to see how far this chain has slid in quality. read more

If zero stars was an option, that's what I would've picked. How is it that there is a sign for a strawberry shortcake mcflurry on the window, but after waiting twenty minutes to order I was told they don't sell them? Not to mention the ice cream machine was down... classic. This is the worst McDonald's I have ever been to and is a complete waste of anyones time. read more

Was alright for a while but now it's simply terrible. Nasty, rude employees and visible health code violations (why you have so many employees drink cups on the line? Why u drinking in the same area food being prepared and served and where customers see you doing that?) just bad, even for McDonald's standards I'll skip this location in the future read more

If I could give this place a half of a star, I would. They have two lanes but only to answer to one. They tell you to wait a moment, but you'll wait for ten minutes before having to move to the other lane. There sodas machine is always down, and customer service at this business does not exist. Don't stop here if you're in a rush or thirsty... you will be very very disappointed. read more

Go elsewhere. The wait was very long at the drive through altho there was only one person in front of us.... and they were out of bottled water so they tried to charge .20 for a cup of ice water instead. The woman who took the order was rude and had to ask her superior for help ringing up a simple and basic order. read more

Comsistently some of the worse service. The location and brand saves this business. Don't expect any mannerisms. You'd think management would do something but they obviously don't care. read more