Ordered doordash through the mobile app. Forgot my sauces so I ate dry nuggets (2/10 experience), gave me a small frappe when I ordered a medium, and I paid for extra caramel and they were hella stingy with it. Probably wouldn't even have caramel in there to begin with if I didn't pay the extra money. Highly disappointed cause I was craving it for over a week (I'm pregnant) and they screwed my order up pretty badly. read more

If I could rate this place it'd be a -5. A McDonald's is what you'd expect but, in the drive through we waited about 25 minutes just to order and then when I got my burger there were onions which i specifically asked to be taken off but also, they forgot to take the paper off the cheese. My entire burger had a giant piece of paper on it. This upset me so much that I will take it into my own hands to file a claim and get an inspector into this establishment. Very bad experience. read more

McDonald's - Burgers Near Me - Layton, Utah

See all

I love the food, it's always really good. But when I ordered on the app and it never went through their system, instead of offering some sort of compensation other than the automatic refund, they told me to order again. I work in the food business myself and this is the last thing you should have to tell a customer. I paid for my food again, but I'm so disappointed in them. read more

What happened to first come first serve?? So annoyed. If you want your order taken first, go on the left side (closest to the building). On the right side they ignore you. read more

McDonald's - Nasty bun - Burgers Near Me - Layton, Utah

See all

McDonald's was my daughter's birthday dinner request on Saturday (Dec. 3rd). My husband and I driver her through the drive thru and ordered her a happy meal with a cheeseburger, fries AND apple slices, and a chocolate milk. She had her heart set on an Oreo McFlurry and luckily they were able to make one. When we pulled up to the window after placing our order, the food was ready to go. The lady handing us our food said "hi" to my daughter and waved at her. It was a simple gesture, but it made her happy and smile. The lady was phenomenal and I wish I had caught her name (she was wearing black so I assume she's a supervisor or manager). She had a good energy about her and didn't make us feel like an inconvenience. Our experience here was great and the wait time was really short even thought it was a Saturday around 5:00. I can't say the same for the neighboring fast food restaurant. We had the opposite experience there. The service was fast, the employees were kind, and the food was correct. read more

I only get a few items at McDonald's and a frappe is one of them and I like a thick frappe so it's not like water. I went in here. Haven't been in this McDonald's location. Ordered a frappe comes out like water. I told a guy can you make that thicker no, we can't OK will never return, didn't even try to make it right and when I get a burger from here, it's usually soggy. The bun is like falling off the burger before I even open the package. And it was dirty, so the atmosphere was lousy. read more

Ordered big breakfast and didn't get single drop of syrup with my dry a** "pancakes" Trash. Service was McDonald's grade service. And I might need an ambulance for choking on dry biscuits and "pancakes". read more

McDonald's - Where's my d**m maple syrup cup???? - Burgers Near Me - Layton, Utah

the kid that took my order asked for my code on the app so i told him. he said that it was an invalid code and told me to refresh the app, so i did. after that, the app said i've already used a code and i need to wait 15 minutes before i can use a new code. when i told him that, all he said was sorry it's invalid. this was after waiting 10 minutes for him to even start taking my order with no line. so i had to leave with nothing. will not be coming back. read more

I should have stock in McDonald's. Everywhere I've traveled in the world there is always a McDonald's, except in Cuba, with their same formula and menu. World domination. The same goes for this location. Went through the drive through for a quick cheap coffee which tasted the same as any other McDonald's I've been to, except I had a bit of a wait for a fresh piping hot cup. The person who took my order probably just wanted to get us in and out so she could could continue thinking about laying on that sunny beach instead of how many chicken nuggets you want today. read more

McDonald's - the exterior of the restaurant - Burgers Near Me - Layton, Utah

See all

The service was terrible. I hate ordering through a machine then having humans mess it up. The employees complained about having to work there and obviously didn't care about their customers. It took almost thirty minutes for us to finally receive everything from our order. They didn't ever call out order numbers and were supposed to bring our food to the table. My grandkids were freaking out by then. Employees ignored the customers in the lobby and only helped people in drive thru. Ridiculous!! I hate to reach behind the counter to get cool foments, napkins and straws. read more

Awful service there. A female only talked spanish to us and did not understand english, and I don't understand spanish. I don't know why you hire these people if they can't understand english. read more

i came at 1:30 which is my fault to begin with but, only one person working. i got 2 ten pcs and 2 large fries and im 99% sure my nuggets were microwaved. mind you, one person ahead of me and so not a line, not busy whatsoever and she still felt the need to MICROWAVE my mf nuggets. ps avoid this place it has one star for a reason. read more

I ordered food at around 4 pm, it is now 4:30 and I have seen orders come and go with no sign of my order. It was a very small order, only two items. read more

Great workers and affordable food, exactly what you're paying for. The service is fast and nice and clean inside the fast food joint

If I could give 0 stars I would. Employees are so rude, I got yelled for my order not showing up on their screen, I began to cry, it's 8 am and I'm already overwhelmed, and when trying to explain myself I was asked by the manager "why are you yelling back?" Girl I am frustrated and y'all have been raising your voices at me and not listening to me. I'm so beyond upset, not only at them, but at myself for allowing to get myself this upset over something so small. The management here sucks, they're mean, and I will never be coming back here. read more

Ordered McCrispy with drink and fries. Chicken tasted horribly. The fries were ok and drink tasted fine. Interior was not clean and it felt gross to be there. Not coming here again. 0 stars if possible. read more

If I could give a zero star rating I would!! I ate here on the 14th of September. I stopped by on my way back to my office in South Ogden, ordered the double Quarter pounder meal through the drive through window. When I arrived at my office in South Ogden I found that I had a regular quarter pounder in my bag!! I tried calling but no answer, I continued to call for 5 days still no answer!! I called 3 times the corporate number listed on the receipt no answer due to COVID, understandable!! However I left a messages and we are now into October no call back!! I've had a better quarter pounder at other McDonald's!! I will not be eating here again I would suggest Wendy's next door better food and better service!! read more

McDonald's - Not a double quarter pounder!! Very obvious!! - Burgers Near Me - Layton, Utah

Another disappointment while visiting this McDonald's. Why does this McDonald's suck so bad. Never fails I wait forever just to order. Please pull your heads out. read more

I ordered 10 salts for my ice cream and they only gave me 4. Do not recommend I am feeling salty and my sprite is too sweet!! How much effort does it take to include 6 more salt packets??? Apparently TOO MUCH FOR THIS PLACE read more

Best diet cokes on the planet. Line always moves fast and when the fries are fresh, you can't beat McDonald's.

I wish i could give this place 0 stars. It's ridiculous how fast food workers could mess up one simple order every single time. We need pay for food and 80% of the time we do not receive it. this is the closest one to our home and it's still 20 minutes away. We have easily been robbed of over $50 worth of food. And they act like they have the HARDEST job ever even though they make way more money than their lazy asses should. read more

Customer service is very horrible. Always get your order wrong and don't care for its people.

The absolute worst McDonald's I've ever been to. Fast food? Service: Slower than slow. No employee exhibited any sense of urgency. Food: Cold. Prepared incorrectly. Total lack of any attention to detail. Staff: I'm all for businesses that extend employment opportunities to the mentally challenged, but this is ridiculous. This staff is killing the business of this franchise owner. On another note, I witnessed four separate instances where customers complained and / or got their orders wrong, as my wife and I sat and had our lunch. read more

It's usually ok but they always forget your drinks, fries or/and condiments. Today I received a Diet Coke which I have an allergy to sucralose. Now I get to deal with my allergy because of a regular coke they gave us diet. Need to step up your game at this location! read more

Slow, slow, slow. Something has happened here and it is getting worse. On my way to work, so it is convenient, but not worth it anymore. Have had trouble with my ap there lately, so I went inside today. Saw several people leave with no food because of the wait. The manager said they were short handed. read more

this is the only mcdonald's that i can count on to give me icecream + they are nice. thanks homies

Service sucks people inside are not friendly they act like you owe them for coming there would not go there ever again

Employees aren't wearing masks. Dealt with 3 employees and only one was wearing a mask. Threw food away. Not worth the risk.

We came to this McDonald's for a quick pick up for lunch. They charged us three times and were refusing to give us our money back. The Karen of a manger came out and yelling at my stepmom. She told us it was a problem with our bank and they would give us our back. Which is not how money works! If buy a shirt from target and want to return it you don't go to Walmart to get your money back you go to target! ( not ranting about target or Walmart they're awesome) So, just letting you guys know if you go to this McDonald's they might just steal your money!!!! read more

I should've read reviews before stopping. I just sat in the drive through for 20 minutes waiting for someone to take my order. Nobody ever took my order and when I drove up to see what was going on they wouldn't come to the window. I'm shocked more than anything at the terrible service. Will never go to this McDonald's again. read more

I went to McDonalds today and was not happy with the order. I specifically asked for 2 orders of hot cakes and I only got one. I called to see if I was charged for both, and she said no, but I was clearly charged for both because my total was $5 more than what I received. Lame read more

Usually I get really good service and my order is correct... but tonight i ordered two sweet teas and some food. they forgot an order of fries, and our sweet teas were BLACK COFFEE????? read more

This is by far the worst McDonald's I've ever been too and I've worked at one before! Half the time they "aren't taking orders" and the when you do get food it's cold and poorly packaged I'm not asking for good customer service but hot food and open when they say they are open? Yes read more

I knew better but I was starving and on the road. In my moment of weakness, they managed to let down my already exceedingly low expectations. The food was horrible. What an unappetizing product they sell. What did I just put in my body? read more

Never disappoints to disappoint every time I come in here either they don't get my correct order or the food is garbage never again today all I ordered was an iced caramel macchiato n they're alway take forever to only give me a hot drink and her service freaking rude specially the manager at the end didn't even give me a straw read more

Took about 20 minutes to order and get my food and there was no line. Told me to use the kiosk. Both of them didn't work. Then after seeing me struggle for 5 minutes then the manager finally took my order up front. Kept talking to everyone and didn't get my drink. Asked another girl for my drink and she ignored me. Then he asked if He got me my drink somehow he didn't know if he got me my drink when I'm the only person there then just got me a coke didn't ask what I wanted. Then a couple minutes later asked if I got my food like I've never had a bad experience at a McDonald's but wow. How is this guy the manager. I should have walked out. Never going back to this McDonald's read more

only mcdonalds ive ever been to that knows what extra pickles means, impressive! did wait extra time just to get stale fries though. but the sandwich was good :) read more

The food is about what you expect. It's a McDonald's. The crew is friendly, fast, and helpful. Pricing is pretty cheap. Under 10 a person. The restauraunt is pretty clean. It is cleaned daily anytime it's dead from what I've seen. The crew is also fast to fix any mistakes they make. I had an item missing and they wuickly took care of it, snd added some free iyems for the mistake. read more

I could give zero stars I would. I'm only reviewing because the manager or the franchise administration needs to completely remove every person who works here and rethink the way they do business . Worst service. I waited for over 30 minutes for a to go order!! I went inside because the drive through looked packed, turns out, they get help drive through first and don't give any attention to he people inside. Inside, you have to order through a machine, pay, and wait 9 years for your food. Remember when you would order food at the counter and wait 15 seconds and you'd walk away with your entire order?? Yeah, not at this place. And it's not just a 1-off, I've been here before and it was the same. Bad service. I don't know why it took so long either... the food wasn't even fresh. The burgers were old and cold, the fries were cold... it just doesn't make sense. Hit up any other McDonald's in the area, but steer clear of this one. I can't believe I'm even reviewing a McDonald's. I'm just so bugged by this place. read more

If I could give zero stars I would! We were there around midnight after taking my son in for a high fever and we waited for our food for over 45 minutes! Ridiculous! read more