So this is a COVID review. So take that into account. During the shit down we have been to the drive thru and or did door dash plies the order on their app and pick up. Well every time we have had a problem. This morning they forgot an egg McMuffin, this afternoon they didn't give us sauces for nuggets. During door dash, they left off complete meal combos. So in short, I feel like the employees there just need to slow down for one minute, and double check the order before it leaves. We get that mistakes happen but that seems like a lot of mistakes. read more

honestly will never doordash from here again, i received my order and it seemed to be a whole bucket of salt was dumped on my fries, it was so much salt i couldn't eat them. the hamburger i got had the wrong bun everything was a mess. absolutly 0/5 read more

McDonald's - wrong bun. - Burgers Near Me - Lebanon, Ohio

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Two visits for breakfast and both times my co-worker and I waited for 25 minutes for a couple sandwiches. I will definitely explore other options. read more

This mcdonald's does not know how to take directions i asked for no salt on my food due to health issues the one girl was gripping that my food needed to be that way so when I got home and seen they didn't do what I asked I couldn't eat they won't take the food back so my dog got it when I order fast food and I actually go there I expect to be able to eat what I pay for never again... don't waste your money read more

Waited just shy of 20 minutes for a curbside sausage biscuit. Nothing else just a biscuit. After 20 minutes I left biscuitless.

Never been so disappointed .My boyfriend and I went to this McDonald's tonight, we went through the drive thru ordered our food and also ordered 2 honey mustard and 2 buffalo sauces. We got our food and starting driving away. I checked the bag as he was driving to make sure everything was correct before we made it home. They gave us 2 honey mustard and 2 hot mustard no big deal we will just go back through and get the sauces we paid for. We get back to the window we tell her no big deal but you have us the wrong sauce can we get the right sauces please. She proceeded to hand us another hot mustard and then told us we would have to start paying for anymore sauces. We kindly told her that she had handed us another hot mustard and that we ordered buffalo. She came back to the window with 6 buffalo sauces and threw them into my boyfriends hand and slammed the drive thru window shut. Not only was there a problem with the sauces but they did not fill the fry containers or our drink cups and they gave us the incorrect sandwich. And the night before when we had gone to this same McDonalds they had forgotten our fries. We were literally the only people in the drive thru and they did not have the lobby open so I don't understand why it was so hard for them to get 1 order correct. Fair warning to anyone who decides to go to this McDonalds at night, it is NOT worth it. read more

I allways use my mcdonald's app to order my food, I have a lowkey weird order and i very much customize my chicken sandwich. They have literally never gotten my order wrong and it shocks me every time. I just go through the drive though and eat in my car cause the inside isn't rlly great. it's not like gross but it's not the cleanest and the constant beeping of the machines drives me bonkers. Anyways foods great and they never fuck up my order. read more

This McDonals is definitively COVID prepared. They even have their atm machine outside the window for customers to pay. read more

McDonald's - ATM machine outside on drive-thru to pay. Super nice option - Burgers Near Me - Lebanon, Ohio

Took my kids there for lunch it was 2pm on Sunday not busy at all went through the drive thru. Service was not slow fries were awful spent over 30.00 and 3 of us had fries we threw away! They were reheated and old they looked awful and tasted worse. I also ordered the BLT QPC the new sandwich looked great in the picture got home and the tomatoes were mushy and no bacon at all on the BLT QPC! I will not go to this location again young kids that obviously don't care about what the are serving and we are paying for! I used to work at a mcdonalds and this food was old and reheated clearly won't go back ever! read more

McDonald's - Old fries not edible - Burgers Near Me - Lebanon, Ohio

Thier food is really good and I've always loved thier food since I was a little kid!! read more

McDonald's - A McDonald's clone trooper - Burgers Near Me - Lebanon, Ohio

Omg. Slowest McDonald's I've ever been to. Not very pleasant staff. Avoid this place read more

visited this McDonald's today for the first time ever as I live in Columbus but took a family outting to traders world and stopped here for a late lunch. the staff cussed at me and about me in front of my children over mistakes they had made and were upset and unprofessional from the time we walked in the door. I am now banned from this location for standing my ground and not letting them speak about me in an ill-mannered way even though they are the ones whom caused the public disturbance to begin with. so please beware of what you are walking into btw it's the management whom we're the problem from the second we walked in. I also witnessed the employee who was bagging and touching food eating unwrapped candy from his gross pockets and proceeding to bag food while doing so read more

Terrible service. Had to go back 3 times because they forgot items and the last trip we were given raw burgers... RAW. Nasty ass place. read more

McDonald's - a hand holding a half eaten sandwich - Burgers Near Me - Lebanon, Ohio

Waited for over 25 minutes just for the girl at the drive through window to be such a dick.

Paid extra for extra cheese and lettuce on cheeseburgers, didnt get extra cheese the first time, went back, took forever for anyone to notice, when they finally did, they put extra cheese on the burgers but forgot the lettuce. Extra money for something we didn't even receive and horrible service. Will not be coming back. read more

The picture doesnt do it justice. Believe it or not this is brittle overcooked cold bacon I was given to replace my son's prior bacon from his bacon and pancake breakfast. To be fair the prior bacon was slightly worse. Also in case the owner reads this your manager was on sight and either aware or completely oblivious of how he is failing you. read more

McDonald's - bacon being cooked in a deep fryer - Burgers Near Me - Lebanon, Ohio

Predictable breakfast is good. I don't understand why they let there be a huge traffic jam by closing one of the ordering lanes almost all of the time. The people don't give a flying crap about customer service, most are rude, but that's predictable as well. There's almost always someone new, I'm sure it isn't a great job. The last time I was there, I predictably farted. read more

Just had a buttermilk Chicken sandwich from the local McDonald's in Lebanon Ohio. This finally takes the cake it was the worst sandwich I've ever eaten from there. It was cold dry and thin the bun was burnt and it was not worth eating I had to throw it away. McDonald's knows you're not coming back to complain because they've already got a reputation for having the worst McDonald's in Ohio. Please please find a different place to eat as you'll just be throwing your money away if you take their food from the drive-through. If this was the first time I could forgive or forget but every time I go there it's like they give me the food that was sitting up in the shelf from an hour ago how can They stay in business they are by far the worst restaurant in Lebanon. It is really criminal the way they treat their customers. read more

This is by far the worst McDonald's I have ever been to they get my order wrong nearly everytime. And plus they don't make the food correctly it always tastes old and it's just gross this place doesn't deserve more than 1 Star. read more

Slowest McDonald's everrrrr! There are 30 people waiting inside for food already ordered

Mcdonald's facelift is going well! Along w/ the exterior modifications-- the interior design and techno advances will thrill you. Quality food, expedient customer service and cleanliness is at the helm. Enjoy! read more

McDonald's - I'm excited to be joining the Lebanon McDonald's team! My goal is to own my own franchise in 10 years! I look forward to serving you! - Burgers Near Me - Lebanon, Ohio

Not a very well run McDonald's. Understaffed counter, and slow service. Today, I bought the pancake breakfast. They didn't give any syrup. I asked for syrup and they said they were out like it didn't matter. Then told me they are getting some from another store, but it would be a while. I guess I'm supposed to wait half hour to have syrup on cold pancakes. THEN they tell the order takers not to take pancake orders without telling customers they are out of syrup. The didn't even offer a refund or alternative, but acted like I should take it without and offered jelly for pancakes. I had to demand a refund. She didn't even refund my always too hot to drink coffee, but I was so frustrated I just left. I found out Burger King actually has pretty good pancakes and sausage across the street with syrup. Not the first bad experience I've had at this locating, but the most frustrating. read more

This is the worst McDonald's ever. I live in Lebanon and will travel 20 minutes to another location. Rude employees, slow service and they don't make up for that with food quality. I've had burgers from Speedway better and hotter than the dirt patties they serve here. Do everyone a favor and close. Sell the property to someone who will open a real burger place that will appreciate their customers. read more

Went here again after 11:20 pm and they don't have McFlurries or Biscuit sandwiches. Not sure why they are even open late. It's McDonalds so they don't really care. It is what it is so don't expect much. read more

Such a shame that such a newly remodeled McDonalds Was so dirty and had flys every where so we ended up getting a bag and leaving. But that is not the worst of it. A employee was mopping the main area while it was full of customers and people were slipping all over. While she was doing this 3 other employees were standing by the bathroom making fun of people going in the restroom because how nasty it was. I ask for are food 15 min later and they said it wasn't ready do to no one able to bring it to the table. Which was shocking because 7 employees were on the floor texting, making fun of people and one next to me was setting up an interview for a new job. He manager was trying to give direction to employees who just ignored her. This young generation has no clue about customer service. They have lost my business. read more

Consistently one of the worst McDonald's in the entire Cincinnati and Dayton area for 2 reasons: 1.) it is nearly a guarantee your order will be wrong completely or will be missing at least one item. 2.) their drive thru line is run as efficiently as the DMV. 3pm on Tuesday? Line around the building. Thursday at 9:45am? Line around a building. Sunday morning at 9am? Just forget about it all together unless you have 6 hours to spare. After 30 minutes waiting in the drive thru, when you finally do get your partially correct order, the sandwiches look like they were made by either a blind guy or the blind guy's seeing-eye dog. Does the cheese go evenly over the surface of the meat? No! You put the cheese half on the burger patty and make sure the other half is off the burger and melted onto the paper! If you looked up "I don't give a f*ck" in the dictionary you would find a picture of this McDonald's. Also they must still be on a 56K dial up modem here because the last 3 times I have ordered on the McDonald's app, there has been an issue where they can't see the order or something went wrong with their "system." The icing on this poop cake is one of the last times I was here, I was at the drive thru window, which was open, and I overheard 2 employees getting my food together and I overheard one say to the other, "I don't know if it's right, you can check it if you want." Anyway, I've used the last 30 minutes of my time while sitting in this McDonald's drive thru line to write this review. So the final question: why do I keep coming back for this punishment?? I have small children that love McDonald's and I'm doing it for them. read more

I realize of course that as a restaurant manager you have to play with the cards you're dealt, but the service at this place was terrible and the manager on duty was part of the problem. read more

McDonald's - a woman working behind the counter - Burgers Near Me - Lebanon, Ohio

Love the iced coffee, but almost Every time I go through the drive thru my coffee is not filled up all the way. I get vanilla iced coffee and had to Start asking for extra vanilla because they would barely put any in there! If I'm paying 2.19$ i expect for the coffee to be filled and be able to taste the vanilla ): read more

If your here for breakfast, forget fast food. Any other time of the day they're pretty quick. The drive thru line is atrocious. They have the split lanes but be careful when pulling in the far one as people coming from the strip mall don't seem to care about the line and just whip right in. Breakfast lines take forever fyi. read more

Avoid this McDonald's at every cost possible. I've lived in this town for 15 years and I have visited it maybe 75 times and I'm positive my service was awful and order wrong nearly every single time. read more

Very rude. Don't talk to you at either window from my experience. Don't say thank you or here you go. Not a word was said to me. I will not be coming back to this McDonald's again read more

The food here is better than some other McDonald's. I just wish they could service you faster. There's often a line all the way back to the entrance door and it takes 15 or 20 minutes to get to place an order. read more

I brought my kids here for lunch last week and also let them play in the indoor jungle gym. The playset was disgusting. Though my boys were in socks the whole time, my shoes stuck to the rubber floor, and part of the play set that I had to step into to help them. Visible crumbs, hair, and dirt were caked all over, and the piano slide had some type of black/brown sticky grime at the top of it. I know that playsets can be gross, but I could tell this hadn't been cleaned in a very long time. read more

I spent 10 minutes in line before ordering. The cone was up on the lane closest to the building at 6:20pm on a Saturday. Like bro...no. I get up to the speaker, and I start ordering a kids meal. The lady, Lisa, says to me, "whoa whoa whoa, give me one second I just got in here." Okay... I guess? I order 2 kids meals and 2 regular meals, and she was nice, but so slow. :( I asked for 2 fruit sides instead of fries, and she didn't know how to do the substitution on the screen, so she had to find someone and tell them, with her speaker still on lol, what I wanted. So okay that's fine whatever. I pay at the 1st window, where Lisa is, taking more orders, multitasking the cash and doing orders which is a no no especially if she's not well versed in the ordering screen. That's how money mishaps happen just saying. I get up to the second window expecting to see like 1 or 2 people up front since their lane was shut down, but to my amusement, there were (I literally counted) 6 people. The girl at the present window opened it up, didn't say hi, just gave me my sister's drink, the 2 kids juices, and then I saw her go "what is this drink?" (I ordered a root beer) and she I SHIT YOU NOT sniffed my cup lol. And she handed it to me. And it was a coke. So I waited for her to open back up the window, and I was like hey this is a coke I ordered a root beer. And she is a younger teen, like 16 maybe? And she goes "ugggggh, I hate my job." And then she hands me another drink, and asks ME if it's root beer lol. So I take a drink and yeah it's root beer. And she doesn't take back the coke. She hands me my bag and my kids meals and says have a nice night. So for the lane to not be open, but 6 people being up front... That's very lame. The service from the teen was pretty crappy, don't care if you hate your job, you gotta fake it, because it's not about you, it's about my experience, and that's why I'm posting this review because I'm so fed up with this McDonald's the service here has been shit ever since they changed owners, and I don't give a shit about the remodel and the kiosks, it comes down to poor management and ownership duties such as training, hiring /quality/ people, etc. I can even tell you the manager who was working, her name was Alexis because that's the name Lisa was getting ahold of when she couldn't do the apples+gogurts instead of fries. I also didn't get my ranch but that's not too terrible. My fries were gross, though. So quality of food like 6/10. Idk man I didn't want to come here but my sister did, for some reason, and she was paying so. I hadeth no choice. Ugh!!!!! read more

Just went through the drive through 8/3 @ 8:35 and the lady taking my order and the money was so incredibly nice and friendly. She was quick and very excellent at making the customer feel like a customer. What an asset to this location here in Lebanon. I wish everyone great you like a customer as she did. Thank you for your excellent work and prompt and courteous service. You rock! read more

One of the worst I've ever been to. Everything about it is gross and grimy. Even the employees's uniforms are dirty. The employees are constantly changing and don't seem to know what they're doing. The only thing they seem to know is how to do is to stand outside the entrances and smoke. Manager seems to be herding cats. The food is sub par even for a McDonald's. This place needs a serious overhaul!!! read more

This is the best place to come to eat lunch and dinner the staff are the best people to get what you order . I come here every day and they always have fresh coffee made and are fast to get my food out to me and very polite.phone read more

McDonald's - a man with a beard and glasses - Burgers Near Me - Lebanon, Ohio

McDonald's is always good even if there's only two people your big Mac will always taste bomb and your coke the perfect temperature

Dirty, greasy, playroom is never clean. Floor's are slippery. Bathrooms are disgusting.

They need new management. When you ask for unsweetened tea in the drive thru and they give u sweet tea...this has happened more then once...