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    McDonald's

    1.9 (56 reviews)
    Closed 5:00 am - 11:00 pm

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    Gross.
    Hellene D.

    It's official, I'm boycotting McDonalds all thanks to the Lemont location. To be quite honest, it's so easy to grab a quick happy meal for the Littles or a Diet Coke for myself. I wasn't against them until this last visit which resulted in me never returning again. I ordered an Egg McMuffin without Canadian bacon for my vegetarian self via their app. I arrived in their drive through and obtained said meal. I had gotten all the way to down State Street and took a bite. It tastes weird. I then pulled over and opened up the sandwich. There was a green substance that appeared to be mold. Please see pic. I immediately turned around and headed back. I decided to walk in. While waiting to speak with someone (which took at least a good 3-5 minutes) I observed the chaos which was staff working. Finally, staff asked what would i.loke to order and asked for the manager. I then showed it to said manager and she made the excuse that the egg used was old and that's how they look. What the? Why is a corporation using old eggs?!?! She made me a new one, but I was already disgusted and threw it away. I then proceeded to call Corporate and report this. They informed me someone would get ahold of me asap. Three days later and no call. I called on the fifth day, again. They said the supervisor had attempted to contact me, but to no availa. What? I noticed no new numbers and had not received any new voicemails. I informed them this was inaccurate and she said they would reach out, again. A week later, still nothing. I called again and this time i was told they had reimbursed me. Uh, no you didn't. I would have seen it on my CC statement online. They informed me it can take up to 5 business days. Well, we had already surpassed that. I said I would prefer the manager/supervisor still contact me. A couple days later, still nothing. I called Corporate again and they reiterated everything they had been telling me. Wow. McDonald's is a disgusting joke. Corporate couldn't even make it right even after I spent time and energy contacting them four times. A few days later I received an email from said owner/manager: Hello Hellene: Thank you for taking the time to share your recent experience at the McDonald's located at 1152 State Street . As the Area Supervisor of this restaurant, I apologize that you were not satisfied with your visit. I made several attempts to speak with you personally, but I was not successful in reaching you. Let me assure you that food quality and safety are among our highest priorities. We are committed to providing only high quality and safe products. Please be assured that we have shared your comments with our restaurant staff. Your feedback serves as a valuable reminder that our customers are our priority. We truly appreciate your feedback and apologize that we did not meet your expectations. Again, thank you for taking the time to share your experience with us. We hope to have the opportunity to serve you again. Kelly Glaeser McDonald's Area Supervisor McDonalds (630) 257-3100 Needless to say, that will not be happening. I'm done with McDonalds.

    "Large fry"

    If only I could put less stars. Went for a little snack shortly past 9:00pm. Asked for a shamrock shake and was told they do not have the stuff to make it but can make an Oreo shamrock McFlurry....? I also received a "large" fry that was not even warm. I'm usually not one to complain but this one hit me the wrong way.

    a pile of french fries

    If I could I would give them no stars , But since I can't I will right about my experience at dislocation probably the worst the dirtiest and employees long story short full speed attitude no appreciation to customer and liars I order fries no salt I was waiting 10 minutes they arrive in my car double dipped full of salt I ask again to get the fries with no salt on it manager brings the fries to the car two minutes later and I asked him are they now salt he confirms yes I made them myself with full attitude towards me so let me tell you I came home open the bag get fries out of box GuessWhat double dipped full of salt fries listen if you don't want to work stay home don't anyone everyone because I'm correcting your mistake and if I pay for the service and I say fries no salt I don't think it's a big deal just give me the damn fries with no salt that's it nothing else definitely never will be back never drive through even though it's convenient and on the way every day but I would rather drive two minutes farther and have a service that I'm paying for again if you don't want to work please stay home that's it .

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    7 years ago

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    10 years ago

    Fast food is like children - you love 'em but sometimes they disappoint you. Was better when I worked there 35 years ago.

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    8 years ago

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    9 years ago

    great service polite workers clean tables floors bathrooms great plce to eat prompervice

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    14 years ago

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    Page 2 of 2

    Ask the Community - McDonald's

    Review Highlights - McDonald's

    I hope that Lemont McDonald's is still holding onto the values that made it great in my day.

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    Honeyfield Restaurant

    Honeyfield Restaurant

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    Was looking for a nice lunch and coffee/tea spot for a post business meeting wrap up. This place…read morehit the spot in so many ways. Warm welcoming staff, cozy ambience and an extensive and imaginative menu. If I lived here, I would trying something new each time and it would probably take two months to get through my short list! Lots of healthy options including fresh fruit and yogurt. Every type of egg dish imaginable in combinations that sounded better than the next. The avocado toast was a standout along with bottomless cups of fresh coffee (accommodated with cups of ice since I drink mine over ice). Cute book shop next store just opened, so great spot to pick up a new read and then have a dream breakfast at Honeyfield. Granola apparently was a standout too according to my friend and coworker!

    My wife and I were pleased to have found this place. The restaurant is in a strip mall with…read morelimited parking. The place was full and we had to park in the strip mall next door. It's a nice restaurant and it's clean. The service was great! Short waits and prompt service. Our server was great. The food was real good. It was definitely comfort food and it was made perfectly to comfort us. I will return often. I think you should try this place. Let me know what you think!

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