Normally everyone is very nice and warm but today was different. I'm a long time Starbucks coffee drinker. My usual is a Venti dark roast, 2 pumps of vanilla and a short cup of cream on the side. This morning I was charged for cream, I noticed because my bill was higher. I politely informed the barista Gladys that I've never paid for the cream to add for my coffee. She asked a higher up and it was confirmed from that moment on Gladis had an attitude. She left my coffee under the drip and delayed getting the cream. I asked for my coffee and the mngr handed it to me while asking Gladis hadn't she taken my order, then I got a dirty look from ms. Gladis. read more

If I get one more god damn order without a straw. I will come to the store myself and yell at all your employees. Like are you serious???? One job make a stupid drink and give the straw so they can actually drink it!!! read more

Take a really good look at your drinks before pulling away from the drive through - oh and ask for a receipt so that if you have an issue, corporate customer service will help you out. I failed today on both of these points. Order included a blended strawberry lemonade. Grabbed it and other drinks and food and headed for home. Once home realized the cup was only 3/4 full, no ice, no strawberry puree. Awesome! Did not have time to circle back. I was po'd and dumped it down the sink. Tried to reach corporate customer service. Paid in cash - no app / account. Since I did not have a receipt, there was nothing they would do. I get it. It is my word vs theirs without any documentation. I did send a photo of the cup sticker with date and time. Nope. Not good enough. Anyway - learn from my stupid mistakes. read more

Nothing like a Starbucks drink. Fancy pants. Love their caramel macchiato's and I really appreciate online ordering. Makes it easier to just drive through read more

very friendly baristas! drinks and food were great, and nice spot to get some work done.

I ordered a strawberry açaí for my birthday I ordered it without lemonade and they only filled the cup 3/4 of the way. very disappointing good job Starbucks read more

Starbucks - Coffee & Tea Near Me - Lockport, Illinois

What a total waste of 25 minutes of my life. 25 minute wait for 2 drinks??? Orders weren't taken care of in the order they came in. Just done at random. I had 3 people come in after I already put my order in and paid. All 3 got their coffee and drinks before me. OH THAT'S RIGHT... I don't have breasts or talk to the employees (clearly you know them from school). Also, why the hell would you make my hot sandwich and give it to me 15 minutes before you even made my coffee??? All 8 of the employees working there have no idea what they are doing. Just taking care of random things and orders in no particular order. To top it off, you have over 14 random drinks sitting there for 25+ minutes with no one claiming. read more

Starbucks - Coffee & Tea Near Me - Lockport, Illinois

Sub-par. The new corporate policy is to refill in-store iced coffee, but for reasons unexplained, the kid told me this was only for hot drinks. And I made sure to ask when they weren't busy. Gotta step it up, S-Bux! read more

Nice, convenient location! They were super efficient with my order and it was exactly right. Thank you!!

I've gone here for maybe 4 years and they mess up mine or my girlfriends order at least 50-70% of the time I didn't think extra strawberry acia base was that hard of a request but at least they can't mess up warming up a cheese danish here and there read more

Worst customer service ever. Slow. They made my simple drink wrong and I mean way out there wrong. They remade it and it tasted awful. I don't know why I keep going there. I think after this time no more. read more

Coffee and other products sold here are high priced for what you receive. Yes, the coffee is good but to me not worth the extra price compared to other places selling coffee read more

This is one of the most filthy looking locations... it's COVID so not a lot of foot traffic... floors looked like them haven't been mopped in days. read more

Starbucks - Dirty - Coffee & Tea Near Me - Lockport, Illinois

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Even when you order ahead you're still going to wait 25 minutes for your coffee even when there's only two people in line you're going to wait 15 minutes for your coffee this place is so on organized and so slow I'm surprised it's still around. read more

Absolutely disgusting. DONT WASTE YOUR TIME ON THIS LOCATION. They were out of lots of products. Also my coffee was so watery and the peppermint tasted like medicine. I waited over 40 mins in the line never again. DOESNT EVEN DESERVE A STAR read more

i love starbucks and i absolutely hate leaving bad reviews but everyone else that gave this location a review is sadly correct. i always figured that using the app and ordering my drink ahead of time (and usually at home) would guarantee that it would be done by the time it took to get there (about ten minutes with traffic) but it never is. i would order a simple drink like a refresher before i went to see my therapist (which is legitimately a three minute drive from this starbucks) and would end up being late because i had to wait inside for them to make my order :( i've worked in food service so i know how stressful the job can be but majority of the time the baristas are just joking around with each other. i consider myself a patient person, but having to wait inside for fifteen minutes on top of the ten minutes it took to drive there, is just a little excessive to me. sometimes my drink would be done before my food and i'd have to wait for a few minutes longer before reminding someone of my food and would still wait another five minutes for them to warm up my croissant :( prior to covid, i loved coming here to do my homework because then i wasn't in a hurry to get my drink but would not recommend otherwise. read more

Possibly the worst run Starbucks on the planet. Be prepared to wait up to a half hour during the rush, and get a ton of excuses. Avoid if you can. Not sure how other Starbucks in the city and do 4x the volume and keep up, but here is Lockport the gears just seize up. read more

I planned to visit today, I have a MAGA sign in the window, so I would be terrified to actually be a customer. It is Lockport, but still the overtness of it all. read more

No point in using the mobile app. EVERY SINGLE TIME I use the mobile app and show up 10min later they have no clue about the order. Then you have to explain to them how you ALREADY paid via the app when they make your order and want to charge you again for it. read more

Starbucks is terrible, burnt cold brew beans, fake liquor honey. I told the barista my drink was wrong and she just jokingly brushed me off. I am going to boycott all Starbucks read more

Coffee is good, but this location always seems short staffed. The line is crazy long. I feel awful for the staff because they seem to be over worked. read more

Everytime I go tummy drink doesn't taste good. I will drive 20 minutes out of my way to avoid it here. Workers also are cranky

Just sat in the drive thru while the customer ahead of me chatted it up with one of the baristas...legit full on conversation...

Love Starbucks but skip this location for sure. Staff is incredibly rude. The lady at the register rushed us. Kept blowing off our questions. And was clearly untrained on what vegan options are available in the bakery stand. As proven by the Starbucks website. read more

Sad performance for this Starbucks location today. We walked in and ordered. We waited 20 minutes for our drinks. The staff moved slow and was more interested in entertaining themselves vs. providing quick service. The customer's time does not seem to valuable here. Glad there are other choices. read more

If you like to wait 30 minutes for your mobile order, then this is the place for you. Been here a few times and ordered ahead of time using the mobile app, consistently 20-30 wait for an Americano. There is always a backlog of 20 people waiting as well. Tried the drivethrough instead, same problem. I will say, when I finally get my coffee, it does taste good. Give this one a pass if you're in a rush. read more

We were one of the first customers on opening day and except for when we are out of town, my husband or I have visited almost every day since, sometimes twice in a day. As other reviewers have said, this Starbucks is slow. One barista (which I think- and hope- is gone now) could not figure out my regular order, which was frustrating since my order is simple and I'm obviously there all the time. He really was the worst barista I've ever had. Otherwise in the years I've been spending all my money here, I've had a variety of experiences- mostly good. But yes, they are slow. read more

Ordered an iced matcha green tea latte. It tasted like straight up milk. Barely any matcha in it. Very disappointing. How can u screw powder and milk combo up like that? read more

WORST STARBUCKS EVER!! They are always so slow and the employees seem lost in space and are very rude when you ask them a simple question.

I never post poor reviews, but this was ridiculous. There is no point in using the mobile app and ordering ahead of time. They make you wait 20 minutes for your drink, even though you order it far in advance. Slowest Starbucks I have ever been to. Wait in the long drive through line instead of ordering with the mobile app. Only Starbucks I know that can't figure out how to use the mobile app to be more convenient and efficient for customers. read more

They are so friendly here!! Order is always correct and delicious, I appreciate all the employees doing their best during these hard times.

See Aaron the Barista, he's really good at the artistry of making specialized coffee beverages.

Best Starbucks in will county. Always fast fresh fabulous service. With smiles and delicious coffee drinks. I feel good spending money where the customer is treated wonderful and where the drinks are perfection in a cup read more

Starbucks - From the secret menu Ice Red velvet frappucchino mmmmm perfect - Coffee & Tea Near Me - Lockport, Illinois

This place is quite disgusting. The floors, countertops and tables all need cleaning. The bathrooms are atrocious!

It seems like every time I go to this Starbucks location the service is the same. The employees don't know what they're doing and the drive through is super slow. As a former employee at Starbucks I know that when you pull up to the speaker box a clock for the employees counts down from one minute and by that time is up is when you should be already paid and leaving with your drinks. Starbucks really needs to pay more attention to the stores that they already have instead of just trying to expand. read more

Drive through is way faster. The barista who made my coffee twice in December should be flogged for being so SLOW, The drive through barista was seriously 3x as fast if not faster. Pick another profession honey, you suck. Drive through folks are nothing short of awesome, so friendly, fun and sarcastic I LOVE it !!!! Management is solid here as well. One of the better Starbucks in the state. read more

Super friendly staff. I dropped my drink in the door and they made me a brand new one and upgraded me to a grande for free! Best Starbucks location highly recommended read more

A regular spot for coffee & other goodies. PROS: Extremely courteous staff. Clean inside, and a great place to meet someone there or do work alone. CONS: Sometimes the line takes too long, but most times not a problem. read more

This is absolutely the worst Starbucks. I regularly have to come here because of it being the only one close to my house/work, and they consistently are the SLOWEST drive through I have ever experienced... no exaggeration--17-20 minute wait the last 3 times I have come. I have sat and watched them just as I pull up to the window they start my order. Management needs to address the issue. If it's a personnel shortage or just an organization issue, they are not doing their job. There is no excuse for that kind of service in the drive through. read more

THE slowest Starbucks I have ever been to. 25+ minutes every time in the drive through. And only to get the drink wrong. Say no whip and you get whip and it even says no whip on the label. So tired of this place. The new year feels like a good time to get out from under the Starbucks nightmare, time for a change for sure and today was the straw that broke the camel's back. You have no respect for my time and my business, I will no longer give it to you. Something has changed at this location and it isn't good. read more