The employees there, particularly at the counter cannot speak in understandable English because she talks so fast that all her words run together. She needs to slow down and speak clearly for those of us who cannot understand what she is saying. I will be going to Reynolds ranch in the future. read more

Place an online order when arriving to the drive-through said my code employee stated "oh... yeah where closed" in an irritated voice. I stated to her that it said on the app that they closed at 2am. She then responds no we're actually closed already we closed at 1. I already placed the order online for here and I'm here and I just gave you the code. She then states that it will be refunded and that it will be canceled. It was not canceled. I had to cancel the order because she was refusing to make the order. read more

McDonalds - Time on when McDonald closes - Fast Food Near Me - Lodi, California

This is medium size fries. No joke. Going to video the handoff from the cashier next time. From their Yelp photos, this location has a habit of filling their fries half full. read more

McDonalds - Medium French fries - Fast Food Near Me - Lodi, California

We come to the drive thru several times per week. At least half of the time the order is incorrect. If they failed to charge us for an item they argue and insist we go back into line. Otherwise it takes a long time to fix it. read more

From ordering, to the 1st to the last window 1st class treatment! Thank you micky ds read more

This McDonalds is in a great location but the service here is terrible. They're always getting my orders wrong and having a bad attitude. Whether it's eating inside or ordering at the drive through there's always something wrong with my order. The cleanliness could be better and the food is okay. read more

I just wanted to get a drink to go. Several employees working, no one at the register. I was told to use the kiosk. I explained I just wanted a drink. Employee told me I had to use kiosk. There is no drink machine, no cups, so I used the kiosk, get a number and wait for almost 10 minutes for a drink! Insane. Either have cups and a drink machine for the kiosk or have an employee available to work the register. read more

Genuinely the worst McDonalds ever, if your hungry and need something really fast, go somewhere else your better off having a blind person make you food then go spend money here. Horrible food, service and everything all around is horrible here (SKIP THIS PLACE PLEASE FOR YOUR OWN GOOD) read more

I swear this McDonalds is the worst! They had me pull up & wait for my bagel to be done & this is what they gave me. I didn't notice until I was already home. They put butter on it so they absolutely knew it was burnt and still sent it out. Every time I go to this location I swear I won't go back & here we are again after giving them another chance. Beyond annoying! read more

McDonalds - Burnt bagel/brick hard - Fast Food Near Me - Lodi, California

They have terrible customer service; it's like they don't like their job. They're generally in a bad mood, and it makes you not want to come back to this place. read more

This is BY FAR the worst McDonalds in town. Every single time I've been there they forget something in my order. The management is so rude. The employees are extremely rude as well. I avoid this location now. This place is trash. It's full of incompetent employees. The Hispanic girls in the drive thru are the worst. read more

Stephanie came out and helped us with our kiosk order and then delivered it to our seat. She later checked on us to make sure all was going well. Later we wanted to order dessert but could not locate it on the kiosk and she helped us again. Then she personally made the Frappe and delivered it quickly to us. She is the best fast food employee we have ever seen and is a true asset to Mc Donald's. Thank you Stephanie for being a role model for the world to see. read more

This place never fails to mess up an order , they have no care for the customers always got an attitude. Genuinely hire better people if you want a good restaurant yall suck read more

Worst McDonald's ever! They need to learn some kind of customer service. I placed an order for breakfast at a McDonald's at the kettleman street restaurant and it automatically went to the lower Sacramento McDonald's. I tried calling and no one answered , just a recording. I drove to the lower Sacramento McDonald's only to talk to Juley who would do nothing for me because breakfast is no longer being served.. now Juley , I know you don't give a s#*t and it shows because if you did, you would have at least said sorry and try to offer me at least a little something for not getting my order and causing me to waste my gas to make sure I wasn't charged for something that I didn't get because they wouldn't answer the phone. A little good customer service is all I'm asking for. Is that too much for a manager at McDonald's that I'm sure is paid more than $20 an hour? I'm sorry Juley , I know it is not your fault completely but I believe you could've done something to comfort me from the anguish it caused. I'm just hungry with no food now. I think I will go to Jack in the Box. read more

Getting paid $21 an hour and still can't make a simple order correct is outrageous. Multiple times i've been here and food has been missing from my bag. I shouldn't have to check my damn bag in the middle of the drive thru my order should just be right in first place. If you're going to pay these people that much at least hire ones who are competent. read more

The wait was too long,food was cold,the person,gave me a"medium" french fry when they only gave my half of the cup i would not come here!

Best customer service I've had at McDonalds for a long time! Fries were fresh and unsalted as I asked! Super friendly workers!

continues to be the rudest and most unprofessional McDonald's I've ever visited. After once again receiving no greeting other than "are you using the app" we began to order and were told to wait. When the overpaid subpar joke of an employee came back and we began the order again they asked us to repeat it multiple times. The last time I spoke louder and they said "yelling won't help." Finally provided the code and they said "nope! Codes already been redeemed." (It hadn't been)... Got up to the window and they had the manager ready there to defend her out of pocket behavior while she laughed it up stating that's why she refused service. She didn't, just lied about a code. Anyone wonder why these jobs are being replaced by computers? 20 dollars an hour for this nonsense come April. Is this a franchise or corporate? Either way you guys need to take a hard look at the training and professionalism. Hey, maybe you guys can hire me for a side job.... At 20 dollars an hour I wouldn't forget the sweet and sour sauce and wouldn't act like the customer was inconveniencing me by having me do my job. Perhaps you need an overqualified HR Analyst to provide pressure for you guys to get your ish together! read more

Thank you McDonald's. Thank you, for screwing up my meal. Thank you for giving me a hamburger with onions and ketchup when I ordered a Mc double no onions extra pickle. Obviously you screwed up someone else's order because this was a special order hamburger. Let me thank you for screwing up their order also. Thank you for giving me something other than diet Dr Pepper. Thank you for making $16 an hour and still you can't do your job right. Here is my last thank you. Thank you for stealing my money because I did not get to enjoy what I ordered. I ended up tossing the food out. With that said, thank you. read more

This place deserves 0 stars and worst customer service. Went in today and the young lady in second window opened the window gave me my drink and didn't even say "hi" nothing just opened the window gave the drink and closed the window did even say we are waiting on your food nothing full on closed the window and left when the food was ready she came back said "here" and I grabbed my food and she closed the window. Worst customer service only one word came out her mouth. read more

As I was entering this Mc Donald's this lady entered also, she was wearing a reflective jacket. She ask may I help you and I said yes. She was helpful with my order. After ordering she took my cash and then went over to make some fries and said that the fish sandwich will take a min. She never Washed her hands ! I then told her you came in when I did, took my order but Never Washed your hand's. She said yes I did over there. Pointing to the restroom. She never Washed them, but then ask, Do you want me to wash them ? I said yes ! I'll never eat there again !!! They'll make you have Food Poisoning!!!!! read more

Customer service is the worst at this location. It's unreal how they can mess up your order and still have an attitude about it and try to make you either feel like you're lying about it or that's its our fault. Just own up to it and apologize...that's it. Easy peasy. Don't make me have to go out of my way back to the restaurant to correct the wrong and now have to eat cold food just because you forgot my kids order. It's just not right. read more

I just ordered a 20-piece nugget meal with a medium fry. I got a 10-piece nugget with a half-filled fry. This place is a joke. When you call the number, it says the party is busy. I wonder why this is. I will be calling corporate to complain. This is unacceptable. The owner is trying to screw customers to make some extra bucks. read more

McDonalds - Nuggets and a half-filled medium fry. - Fast Food Near Me - Lodi, California

The people that work here are miserable. You can hear it in their voice that they don't want to be there. They had two pick up windows and of course they didn't tell me which one to go to so i waited at the first one (that no one was at) for 5 minutes. Then i thought maybe i had to be at the second one so i drove to that one. Finally after 10 minutes some girl mumbles some words and gives me my food. The burger was cold. The food is as trash as their service. Stay away if you can. read more

Ordered in mobile ahead of time, 2 hash browns and 1 bagel- they told me a few minutes but I had waited almost 15 instead, I almost thought they had forgotten me. The employee was super sweet, just disappointing since I was also hoping to have it ready by the time i arrived so I could get to work on time. read more

My experience was not good the tables were all dirty trash's were full and trash cans weren't in some of the places were it said trash. Also no cashiers no cash registers for the employees to take orders you do it all your self on a kiosk no inert action with anybody that actually works there and prices have all gone up since there raise and I really don't see why there if there not there for costumer service it's no longer a family restaurant and you can only stay there to eat your food it says so on there wall 30 minutes is what it says but I will never go back in to that McDonalds bad service read more

Wasted 20 minutes waiting for my coffee's I ordered while on lunch. I asked 4 different times for my coffee's and they didn't give me anything and messed up my order completely. Pointless of coming here and expecting management to do anything. read more

Food is very good and their Frappe's are good nice and quick service and friendly staff

I can't stand this place. I swore off McDonald's all together the last time they made me wait 10+ minutes for two sausage McMuffins. My wife still asks me to go for the kids every once in a while and tonight was one of those nights. Slow drive through, horrible food and horrible customer service. Take the extra time and go to habit burger, blaze pizza, Rubio's, deli delicious, anything in the same parking lot. Pretty sure they went out of their way to squeeze about $0.60 extra out of the meal by rearranging the drinks. I could care less about the $0.60 but it's funny to see how shitty they are. read more

McDonalds - I think they went out of their way to charge an extra $0.60 by rearranging the drinks lol - Fast Food Near Me - Lodi, California

Did a curbside order. Damn near waited 15 mins till i decided to go through drive thru because there was no line and I see a bunch of cars getting their orders quickly. As soon as I got to the speaker, I told them I've been waiting and girl says "oh they just went outside". Huh? You mean to tell me they just went outside 10 secs after I've been waiting? Ok lol. Finally got my food. My fries were COLD. Obviously means they had my food sitting on the counter right?? Do better read more

I live in Valley Springs, and when our family wants Mc. Donald's, this is the location we come to. The food is always on point, as well as the service. My fiancé, daughter and I came in and had the most amazing service by Stephanie! She was so attentive, kind, and made our experience wonderful. We wanted to leave a review through the link on our receipt but unfortunately we lost our receipt after we left. Thank you Stephanie for the awesome service! read more

Be careful when coming to this location they charged me for the wrong order then told me to pull forward and lied and said they were gonna refund me because other car ordered more things than charged more. read more

Really McDonalds?! I ordered the new bacon cheesy fries.. I literally live 2 minutes from the location. So there is NO way for my fries to get THIS cold! They are seriously ice cold. And this is NOT what how the picture or item should look! Ridiculous! I just threw them away! I only ordered the fries and a large drink. There were 2 cars in front of me. But no one was coming to the drive thru window to serve us the food after we paid so we all waited about 17 minutes in line! The person in front me ONLY had a coffee handed to them. It should NOT have taken so long! When I got to the window.. no one came to the window for 6 minutes. Yes I timed it. I am very disappointed. Waste of money! read more

McDonalds - Fast Food Near Me - Lodi, California

Stephanie was amazing! McDonald's give this woman a raise! She was sweet, very attentive to people eating in. She gave customer service that I would expect from a sit in dining restaurant not fast food. She is amazing!! The food was well cooked as well. We would definitely sit inside vs drive thru if Stephanie was working! read more

Bare bones warehouse, no napkins, condiments, salt/pepper. Nothingbuttablesand chairs - must beg disinterested employees for service.

Morning crew is awesome! Never a problem with them they are always fast and mostly accurate! But tonight I went and even though Yelp said they were open for another 36 minutes to my surprise they were not responding to me at the drive thru. I mean have the decency to tell me you're closed, the menu was fully lit, there were people inside, very frustrating, good thing Jack in the box was open and happy to serve my order. read more

My God everytime I come here I regret it. For some reason I think if I go back again I'll come across a friendly person in he drive thru. Nope. Last time I had some rude pregnant girl with hickies, this time some bald guy with a rash all over this arm. I placed my order at the speaker, came to the first window and he asked if I had two BBQ sandwichs, I said that I was the one with 1 BBQ hamburger and one big Mac. He just stares at me and said "yeah, that's what I said" I just kind of uncomfortably laugh and say that "you guys are always so weird here" he still just stares and then hands me back my card. No 'thank you' no 'have a good day' no response at all. I get to the 2nd window and the girl with dark hair hands me the drinks and the bag and that's it not even one word. It's a longer line but I'm just going to stick with In and Out across the street. They have customer service and the food is always right...they even fill up the whole fry container. read more

McDonalds - Fries.. - Fast Food Near Me - Lodi, California

I couldn't understand server at all between him scratching his side and pulling his mask up and down I received my order. I asked for the special with the McNuggets and whatever my bill was $17.18 for 2 Double Cheeseburgers, 10 pieces of Chicken Nuggets and a coke. Not really a deal??? read more

Had to update my original "meh" review to HORRIBLE!!! I guess after dealing with the general manager I understand why all of the kids working here are rude, unprofessional, apathetic and incompetent. STAY IN SCHOOL KID'S SO YOU DON'T END UP LIKE HIM. Rarely allow my daughter to choose this place but we had a coupon and the mobile order pick up option seemed convenient. Once I arrived I pressed the button stating that I was there and they asked me parking number which I indicated was "2." After about 10 minutes I realized something was wrong. It took me almost another 5 minutes to get someone to answer the phone. When I finally did they blamed me and said I elected to pick up in the lobby. Nope, having not smoked any crack today I was fully lucid when I selected my drive up spot as "2." When the general manager finally came out he was unapologetic and continued to indicate that it was my fault. Apparently it was outside of the realm of possibility to acknowledge there had been an error with the system, app or employee. Was this really worth 20 minutes of my time for a $1 fry coupon. Really this was just a reminder of why I don't come to McDonald's. When I indicated to the General Manager that I guess I shouldn't be surprised with his behavior since there is probably a reason why he is working at McDonald's. He retorted "I make more than you." Apparently the General Manager can add Psychic to his skill set that is lacking any level of customer service. I am a HR professional in local government; maybe it's time for me to ask for a raise. I tried to give McDonald's a shot after years of overpriced subpar food that was delivered with no customer service. I think it's time for a break up. I will be selling my stock and buying more shares of Wendy's where they know how to treat people and serve high quality food. read more

Tried the self pay kiosk for the first time. Not very intuitive. I am very computer literate and I had to have someone come and assist me and they had trouble too, and they work here. Logged on to the wifi here. Full strength signal but could not get web pages to load very fast. Slow internet, and no it is not crowded in here. I am sure over time they will work out the issues, but in it's current form I am not impressed. It is a fairly new restaurant. As such, it is very clean inside. I will try again at some point. Coffee is hot. read more

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