Francis is a amazing employee very nice too he should get raise also quadruple stacked cheeseburger is amazing thank you Francis

Ive gotten served raw food countless times. The service is terrible. there is an 85% chance they forget to give you sides, sauces, straws, and they always mess up orders. The bathrooms are clean at least. read more

McDonald's - Double Quarter Pounder® with Cheese - Fast Food Near Me - Los Alamos, New Mexico

Goving them zero stars. Placing my order the Mgr or assist Mgr, talking , can't hear becuause all the background noise. In addition the menu did not inform me #6 or #7 comes with coffe. She asked what drink. When I asked her to remove the extra coffee because the menu did not inform and the sun makes it difficult to see, she exclaimed "impossible!" When I asked her at the widow what that meant she avoided. Asked if she removed the coffee and explained all I say here. "Yes" I did. She did not remove the extra coffee. Rude, impolite and greasy was on my bag and greasy napkins.... Go elsewhere. Yelp will show you locals who care about how they serve, treat and cate for your business. read more

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Lobby is closed for no apparent reason. You can only go through the drive-thru at this location. I was looking to sit down to eat something before going to the grocery store next door, and this location does not make this possible. read more

McDonald's - Front door with "lobby closed" sign - Fast Food Near Me - Los Alamos, New Mexico

Extremely slow busy hours. You would think they would prepare for it. Highest paying McDonald's in the state with the slowest wait time in the morning. No one says anything at the driver through. No one says hold on or 'be right with you' etc. There was a green piece of plastic in my breakfast sandwich last week and the grown woman at the drive through is curt bordering on rude. read more

McDonald's - Green plastic in sandwich - Fast Food Near Me - Los Alamos, New Mexico

Food was fine but order has been wrong three times in a row and we were left forgotten at a window for over ten minutes waiting for fries while at least a dozen cars passed around us. The phone number on the window to call for assistance went to a recording saying there was no one available to help at this time. read more

Worst damn place I've been to. The food tastes like shit, end 80% of the time, they get the orders wrong. I would not recomen this place. The sprite is like 75% ice, so I'm not doin shit but drinking water. One of the worst places I've been to. They have a place inside for eating, but it's ALWAYS closed. The one thing I order is is large fries, and the give me small fries...half empty. I've literally never met anyone so damn stupid in my entire life. Is it that hard to get people large fries, of a burger with just meat and cheese? NO! I wish it were possible to give a ZERO star review. Those guys really need a brain replacement. The least they could do is make the food taste good. I'd rather go to a fast food restaurant with actually appealing food. (Worst place ever and do not recommend it!!!) read more

I know everyone in the restaurant/service industry is struggling since covid to get good employees, but my last three orders at McDonalds in Los Alamos have been wrong. I won't go back if they can't take the order correctly. I asked and paid for two hamburger patties for my dog, they were not in the order. I asked for diet Dr. Pepper. They gave me regular Dr. Pepper and didn't tell me they don't have diet Dr. Pepper. They added a serving of large french fries to my order instead of taking the order properly in the first place, which was for a large order that included a large drink and french fries. Not going back. read more

Stopped by on Sunday July 23 for lunch. They had no hamburgers - none! Ordered chicken sandwiches and had to wait over 10 minutes to get order. Opens bag and discovered that there were no napkins. This is really a sad way to run a "fast" food establishment. read more

Wow! I had the best service here the drive through worker (Elijah Alvarez) was so polite. I told him I didn't have enough money so he didn't make me pay. My bill was 42.67 but I forgot my wallet he just gave it to me for free and through a ton of free stuff In There too!! He gave me my food with a heart on it. That was last month. I went back and was asking for him but he quit if anyone knows him or knows where I can find this him. I would love to thank him again if yk what I mean. Please text this number if you have info on me hito!!!! 303-435-6381 read more

They close early randomly. The person on drive through insisted I ordered two mcflurries when I did not and charged me for them. I couldn't understand them even in person and gave up arguing. Worst McDonald's I've ever been to. read more

Ordering here is a disaster. The have the computer screens, but they are very hard to use. I ordered through the app and then stood near the counter. When my order was ready (without the drink I ordered included) they walked right by me with it and started visiting every table in the place and offering them my tray. I had to chase them down, and go back to the counter to renegotiate for the drink I ordered and payed for. Too bad the service is not good. The food was fine and the restaurant was clean. read more

Second time I've come here and they're not accepting cards, cash only...which would be fine if their dollar menu items were actually a dollar!? A single cheeseburger on their dollar menu is $1.60, fries were $1.49, nuggets $1.29...from the dollar menu!? Odd read more

this is a franchise owned independent mcdonalds. the store manager is Naomi Naomi she got very upset and declined my use of a survey receipt coupon from a santa fe mcdonalds saying she only accepts los alamos store coupons. yet other mcdonalds in the area completely support all mcdonalds promotions Naomi seemed upset i wanted to use a receipt coupon. she came across as very money hungry and could care less about customer satisfaction- which is fundamental to a successful business. under Naomi's management this store is not set to do well. Naomi is a young all tattoed up store manager who clearly has little experience to her credit. read more

Just picked up fries & 2 hot mochas. Fries - good Hot and salty and tasty. The mochas were NOT mochas. Some kind of hot, overly sweet, vanilla goop. No mocha flavor in it. Yeech! Had to pour them out in the sink. I think I have gotten a reasonable mocha here in the past. But this time, let me repeat - Yeeech! I won't attempt this again. read more

It's a McDonalds. What are you really expecting. However, it may be the slowest McDonald's I have ever been to.

My food was super cold and the fry's super salty the ppl there were kind of rude and never gave me tha sauce and they don't close the boxes right so all my stuff fell at the bottom and ik it s "Fast food" and they do have to be fast but like take the time dude read more

Bad service Not clean Manager service bad too. This store no other choice in Los Alamos read more

Should I complain about this place not being open when it's not supposed to be? Should I wake nostalgic for the days of fries made in tallow, then complain when I find out they just use oil? No. It's maccas. Temper your expectations people read more

Old.... old McDonalds. Staff was nice but its time to rip this one down and build a new one. Small, disgusting men's bathroom. read more

I got sick on their quarter pounder. Called up and they said I was to talk to the Manager in the morning. This has happened before as of if there's a problem of any kind the boss in charge always sends you to the manager who's not there at the time you need help. Poor leadership. If you're going to put someone in charge, make sure they can stand up to the challenges that may arise. They had excuses as of they have no idea how I got sick. Well as a retired USDA Inspector it's usually preparation, poor refrigeration, and also thawing on the way to the store then freezing it. You mean to tell me you can't tell when your shipment comes in and you don't know the difference between thaw and frozen? The truck also has a refrigeration and should be checked regularly even when the shipment comes in. Common sense, but I shouldn't expect much. read more

no one knows how to read off of a computer screen, never gets orders right, and they are sometimes rude. would rate 0 stars if i could

I've stopped in at the new McD's a few times. Daytime staff is generally pretty good. Young blond girl (Dana?), young African American man and young Hispanic man are standouts in terms of fast, friendly service. Food is what it is---nothing too exciting. Don't know if the prices are jacked in comparison to other McD's. One staffer, a youngish red headed guy with pierced nose and covered in tats could not treat customers in a more unfriendly, contemptuous manner if he tried. He oozes hatred for the customer and his job and can barely bring himself to show a minimum of good manners, much less courtesy and good customer service. This is about the sixth time he has treated me this way. I won't be going back for a seventh. read more

I didn't receive the food I paid for, and the drink was wrong. More importantly, their listed phone number doesn't ring through.

Every orders are dry as if it was made last night... Egg McMuffin, 10 pieces chicken nuggets, and small soda for close to $9.00... I'll nust goto regular restaurant next time. read more

Well. I don't know if it's different in Los Alamos, but I thought McDonalds was supposed to be 24 hours. I pulled up at 530 and could get no help. Dining room doesn't open till 6 understandably, but I am more than a little bit frustrated by the experience. read more

Slow 20 min to get food Then had to bring it back most of the order was incorrect. Managers attitude was OK with me but spent most of his time cussing at the staff. Not a good work environment not a place that I would like to bring my kids again. read more

Ugh... this town... my hamburger was RAW!! I've been going to McDonald's for years!! And I got a quarter pounder and IT WAS RAW!! Both of my parents burgers were fully cooked and tasted fine. We would have taken it back but wasn't worth the gas money. Also the ice cream machine is broke 77% of the time (I know shocking). Finally they are SLOW! I have lived a lot of places and this is the slowest MD I've ever been too! read more

Standard McDonald's. Clean restaurant in a safe area. I ate here a couple times a week for a couple of months while working at LANL, no complaints. It is one of the only places open late in the evening in Los Alamos. read more

Disappointing. This is their new location in Los Alamos, and I decided to give them a try. The quarter pound cheeseburger was ok - about what I expect from occasional visits to other Golden Arches. But the fries were a major letdown. McD's everywhere usually have great fries; these were lukewarm and soggy. Yuk! And they only partially filled the standard fry carton. So overall the food was disappointing, and I feel ripped off to boot. read more

Not only have the side salads raised in price, today I got one and it had 5 leaves and a single tomato--that's it. Won't buy that again!

This mcdonalds isn't all that great. But it's the only place I can get hot french fries late at night. I've found that the service is usually better at night time, but at the end of the day it's just a McDonald's. Try and stay away from this place in the morning it's a clusterf*ck. read more

The new location has, more often than not. worse service than the old one. There's a certain level of obliviousness in the staff and any changes to your meal (pickles, milk type, etc.) must be repeated, especially while in store. Menu prices are higher than "off-hill" locations and the upcharges for certain drinks are not only twice as much but not spoken of so that you end up being charged much more than expected. When asked about the sudden change of cost you are looked at with a level of contempt that almost warrants forgetting the whole thing and leaving the hill just for a quick bite to eat. I will be doing my best to avoid eating here in the future. It's not worth it and I can only hope that another more reasonable fast food joint moves into town. read more

my girlfriend got a lovely sip with a chunk of mold in it from this location. and for some reason the drive through takes ages here. never again read more