So first I want to start by saying I frequent this location and know that sometimes there is a wait time. I also want to say that the manager Josh there goes above and beyond.. There is an incident tonight where it took 20 minutes for me to get my meal and some people were coming in complaining that they had been waiting for around 40 minutes. Josh handled all of it really well, even though he was not to blame for the wait. He and a few other people, maybe two seem to be the only ones really doing their job. I'm not sure what the kitchen staff was up to, but it was too long of a wait time for fast food, like ridiculously long. I enjoy this location, but it does need employees that do their jobs and listen to their manager, which, from what I observed may have been the case here. I walked away tonight incredibly pleased because that manager offered an upgrade to my meal for my wait. Things like that can make a break a business, and while McDonald's is doing just fine I'm sure people would be happy to take their business elsewhere if good customer service isn't offered. It was tonight, and even though I had to wait, I was still very pleased. read more

McDonalds burgers are so good I always get a Big Mac with bacon and mayonnaise it's so good especially with some fries and a sweet tea or Dr Pepper. read more

Stop to eat on our way to Luray caverns, the service was exceptional my son drop his slushy as soonest I told the guy he made another one for him and clean up with a smile ! The food came hot and fresh in a short time! 100% recommended read more

The girl taking my order says the ice cream machine is still broke, they didn't have any coke, chicken nuggets, pancakes but then later said she did. Then I asked to speak to the manager... I believe her name was Tiff Lynne and she acted like she didn't give a shit. read more

As soon as we walk in say hello to the cashier she ignored us. We placed an online order and the guy was polite however the place was infested with flies. We decided to eat in our car after we saw the place. read more

We rarely go through the drive thru but have never had an issue. Today we went just to get a sweet tea and went to pay but the girl that was to be taking payments didn't look up or make any kind of eye contact. We went up a window and the woman responded with "What's that for?" which we told her the other lady didn't acknowledge us and then said how she couldn't help us and we would have to go back while there was a line.. read more

Do not go through the drive-thru at Luray McDonald's Elizabeth the manager there is rude nasty and disrespectful to everyone my grandson went through the drive through ordered a meal when he got home all he had was fries I tried to explain that to her and her way of handling the situation was hanging up so I will be calling corporate office on her and I doubt when I get done that she will have a job because they are disrespectful to everyone. Good luck Elizabeth. If I could give 0 stars that's exactly what I would do read more

don't bother ever customizing what you want on a sandwich. no one ever pays any attention. while you're at it, don't plan on getting any sauces for your nuggets either. read more

Let me save you a trip! Cross the street and go to Burger King instead. We ordered a number one w coffee and a steak bagel. That is not a tough order. The register gal did not say good morning. After 15 minutes we asked about our order. She said they called it out and we never came to pick it up. There were only three other people in the lobby. Cashier gal made up a total lie. The truth behind the matter was the fuss and yells coming from the direction of the kitchen. My husband pulled me out of the place by my arm before I had the chance to become an internet social media sensation. The Burger King croissant was pretty good. Cashier gal there said GM. read more

Had a late lunch here Saturday afternoon. Double Quarter Pounder with Cheese and a small Diet Coke. Ate in. Burger was hot, cheese melted perfectly, and not greasy - very meaty in fact! Delish! Hit the spot! read more

See all

Absolutely disgusting, store was swarmed with flies and littered with trash. Seems to me they don't care about the cleanly ness of the store in general read more

I came through at 10:30 pm tonight. Line was long in the drive through like always. These ppl bust their xxx working hard to get your order. Kudos for the staff working. The AAguy at the drive thru window was so polite and my order was perfect. This staff deserves a reward! Bravo. read more

This poor McDonald's is a trainwreck. Waited over 40 minutes for an order for three people. Food was completely cold and poorly prepared. Total waste of money. read more

That 1.25 mile trek through Loray Caverns work up your appetite? What better than a stop to Mickey D's to satisfy those tourist hunger pangs? And if eating inside on a nice day ain't your thing, they have an outside patio as well as small picnic tables on the green lawn on the far end of the parking lot. Heck, I'll say it was a 3.5 star experience. Can't really say "I'm a fan", but better than "A-Okay". P.S. - There's also a Burger King across the street if you're into that kind of punishment. read more

I rarely get my order right here and the last time I ordered a large ice tea by the time I drank about half already I noticed a huge cockroach in it, not been back since read more

Kiosk takes longer than going to the counter top order and get your food. In reality you should go through the drive though and then come inside to eat. read more

Sad to see this. On Friday night I took my niece to McDonald's for a cheeseburger and fries. We sat in line for 10 minutes before we were even able to order. The girl that took the order and our money looked like she was on some serious drugs and had big red scratch marks all over her face. After paying we sat 11 more minutes to get our food. A lady got out of her car and said told us that she ordered her food 30 minutes before and had just gotten it. She said everyone in there is acting like they are on drugs dancing around. Got the food drove away and it was not even the food we ordered. Went pack and sat in line 10 more minutes. This time the girl that looked like she was on drugs taking the money was nearly laying on the register. The person that gave us the food had to make five different trips to get the food. One for the cheeseburger, one for the fries. one for the ranch dressing, one for the drink and then one for the straw. She kept saying hold on a minute. hold on a minute. I was very flustered and upset that my nine year old niece witnessed this but turned it into a lesson on avoiding using drugs. Sad to see this happen in Luray. I know drug use is running wild in small towns. read more

Ordered breakfast on App and chose curbside pick up - didn't get my food in 15 minutes. Went to check and was told my order didn't get through until I checked. Waited another 5 or so and got it. 20 minutes wait is not acceptable. They either need to improve the app or improve the process. Something is wrong. read more

I've been here a couple times and not once have they gotten my order right! On top of that they've never made a decent cheeseburger, I went there today at 10:50 and they said they were no longer serving breakfast when the person in front of me got their breakfast @10:49. By McDonald's standards nothing could be more below the bar. This McDonald's is the perfect example of why these people don't deserve more than 7$ an hour. I'm confident they go out and hire the dumbest people in the area to work here. When you go to this McDonald's have lower expectations than if you had a mentally handicapped person make your food. read more

If you re not going to open up the inside of the restaurant, you could at least make sure the drive thru isn't a 30+ minute wait. Definitley would not consider this "fast food" anymore, would waste your whole lunch break in line read more

I was desperate for a quick meal when I stopped in here recently. I did not like that there were many house flies inside the restaurant. Not sanitary. Also, there is limited seating here that works when the sun is setting. The sun was blasting through the windows. I had to sit at a table right near the registers. Not a pleasant experience. read more

If I could give this place 0 stars, I would. I have visited this place more than 50 times and only 2 times was my order right. Those special moments are cherishable and that is seriously sad. We have a new routine where we sit at the window and check our food before driving off. The worst was when we had a wrong order 4 times on a single meal. They got to the point that they almost begged me to just take the refund. Everyone that works there looks like they are too young or on drugs. It's not the worst McDonald's ever, but it is definitely up there. read more

Terrible service long wait on a non busy night for a burger and fries that is typically pre made smh

The staff at this location always seem to be friendly and the food comes out better than a lot of other McDonalds. Last visit though the fries were a bit stale but this was maybe a first time for us in maybe two years we've gone. read more

The food is delicious, but I had a few hairs in my food and too many fleas! But other than that, the food is warm and yummy.

Took 10 minutes to get a cold order. Burgers were over cooked and dry. They ran out of ketchup for burgers. Huge pieces of onion on the sandwiches. Worse fast food experience in a long time. The kids in the back were trying but I would advise them to get a different job. Same for the manager on duty. read more

This place is awful. Why open up at 5 am if your not even going to serve people before six. Was almost late for work waiting on them and I eventually had to leave before I could even get food. Piss poor service read more

I have been here many times and if it weren't for my kids and coupons, I wouldn't go here as much. The cashiers are very friendly, well-staffed, and I hardly ever a wait on orders. But I always have trouble when I order through the drive-thru...they ALWAYS screw up my order. My order usually consist of 1 or 2 items with certain preferences (such as no cheese). This seems easy enough to get right especially if it's rung up on the cash register and clearly stated "no cheese". But for whatever reason, the employees always seem to get it wrong. It's frustrating. But I will gladly take a messed up order that I can return than unfriendly customer service any day. read more

Smh,ordered big breakfast and hot cakes and sausage, eggs were old and rubbery,no hashbrown or syrup in bag. Tried to call store to make complaint, no one will answer the phone. read more

If you are looking for fast service. Do NOT stop here. I have 30 mins. for lunch. From the time I entered the drive-thru line until I reached the 1st window I had been in line for 28 mins. I said something to the lady at the window. I was nice about it and even stated that I'm sure that it wasn't her fault. She shut the window and let me sit there another 2 mins. before getting my $. When she did come back she gave me every excuse under the book. I explained to her that I only have 30 mins. for lunch and I have spent 30 mins. in this line and still haven't received my food. I was 2 vehicle away from it. Not only did I not even get a sorry. I was late back to work and didn't get to eat the FAST FOOD that I waited over 30 mins. for in drive-thru. I should have left the line but after you wait so long you are invested and keep thinking that they will get their act together. BUT NO! This isn't the 1st time but enough is enough. I keep giving them another chance and another chance. No more chances. read more