The absolute WORST Mcds in the area, and that's saying something. This is what just went down: Me: I'd like a cheeseburger happy meal for a girl with apple slices and a Sprite. Him: you want a cheeseburger? Me: a cheeseburger happy meal. Him: for a girl or boy? Me: (again) girl. Him: yogurt? Me: apples. Sprite to drink. He then charges me for a small Sprite in addition to the happy meal. Me: no, not an additional Sprite. Him: ugh (he actually made the sound) if have to delete the entire order to fix it. Me: ok. Delete it. I'm not being charged for an extra drink. Him: then you shouldn't ask for one. Me: can I speak to your manager? Him: not here. I drove off. I went to the one on Hardin instead. read more

Poor customer service! Sat in the drive thru for 10 minutes before someone came on the mic..... Sat at the first window waiting for her to take my payment for 10 minutes with no greeting.opened the window told.me the total took my payment and walked away. Didn't even say drive forward. Sat at the second window for 20 minutes while the manager was on her cell phone. Someone opened the window to give me.drinks... Again no greeting. This place will.never see me.again. I demand to.Be reimbursed for this awful experience.....by the way I'm still sitting here.....waiting on food. read more

McDonald's - Manager on her cell phone - Fast Food Near Me - McKinney, Texas

This McDonald's is the worst as well nothing never works no one knows what fresh fries are either they're super old and they try to re-dip them in the grease or they're just plain disgusting y'all need to go back to the McDonald's university and learn the correct way on doing food etiquette get it together you looking real bad If I could write this zero stars I would I'm going to notify corporate who owns McDonald's read more

Long story short: Just go to Whataburger, folks. Wish 0 stars was a possibility because 1 star is too generous. I don't go to McDonalds very often and this location is a prime reminder of just why I'm not a mcregular. Went to order a couple meal specials through the app but the app limits to 1. Went to the drive through and was told the deal was now conveniently only available on the app. So had to pay full price for all items individually which came out to $20! Uh...when was the last time you paid $20 for 2 small meals at McDonald's?! At the window, the lady was about as rude as it gets. She walked up, gave me the stink eye, said nothing, and shoved my drinks at me. I said thank you for some reason. She disappeared for a while then came back, stared at me with that oh so loving Mcstink eye glare again, said nothing, and shoved my food at me. Again I said thank you for some reason. Got home and my $20 overpriced order included 2 ice cold burgers, 2 orders of old, stale, and cold fries, and was missing the sauce I ordered. So please do yourself a favor and avoid this location. Unless you like being overcharged, being treated like Mcgarbage, and getting cold, stale food in exchange. Might do yourself some good and just avoid McD altogether. Always a wiser choice to just go to Whataburger. read more

0-3 on last 3 stops. something as simple as adding condiments to chicken nuggets was forgot. Good thing Whataburger is not far away! Shame on me for giving them another go! read more

Using the mobile rewards app, I was using the $1 breakfast sandwich deal and ordered a bacon cheese biscuit which is an eligible sandwich in the list. They charged me extra for the cheese and said they don't have a bacon cheese biscuit there. I asked for extra bacon and only got one slice cut in half. No extra bacon which I paid for! And on top of that they put egg on it which I did not ask for. If they are going to offer the deal then they need to get it right. I was over charged 49 cents for the cheese and$1.49 for the extra bacon I did not get! This is not the first time this has happened to me. And the lady at the window was not very nice when I ask about it. Perhaps I won't go back there! read more

As someone who's been in the food industry, this service here is atrocious. Women taking the order was extremely rude and was annoyed when we couldn t hear her when she spoke in the softest voice. There are so many places that are better and I hope that they can hire someone new read more

I have to say I do not like McDonald's food, but every now and again I get beaten down by my children and I go to one. First of all, we went to the McDonalds on Edorado and they were out of the boy happy meal toys, so they told us to hold on to the my little ponies and exchange them the next day. My son exchanged them with no problem with the one on University. read more

McDonald's - Fast Food Near Me - McKinney, Texas

This is by far the worst McDonald ever. They are rude, ghetto and just outright unprofessional. If the people you hire continue this way this restaurant will not last. The restaurant needs to give each employee a training session on how to deal with people. Will NEVER attend again. read more

Clearly, the only requirement to work at this location is a pulse. I was ordering food for a homeless veteran in the adjacent parking lot. I used the app and attempted to pick up at the outside window. The lady informed me all orders on the app needed to be picked up in the drive-thru. Okay, cool. I get in the drive-thru line. Upon telling the employee at the speaker I have a mobile order, he says he can't find my order. I give him the order number. I didn't have a drive-thru code because on the app, I chose the "pick up inside restaurant" option. The employee kept saying "you can order and pay for you food. You're not going to get it for free." First of all, wasn't trying to get food for free. Second, it was already paid for via Apple Pay on the McDonald's app. I guess he located my order because then he told me," online orders need to be picked up at curbside parking." Umm, no. I was told to get in the drive-thru line. Also, why is it an option to pick up inside or drive thru on the app? Needless to say, they gave me the order at the drive-thru window. This location is a disgrace. The food wasn't even for me, but these were some of the rudest (and unintelligent) employees I've ever come across. It's not rocket science, it's fast food. All I wanted to do was pick up my order. read more

DO NOT GO TO THIS MCDONALDS! We ordered biscuits & gravy, a breakfast burrito & and bacon, egg & cheese bagel. We were given no utensils to eat the biscuits & gravy and the burrito was ICE COLD, like they had pulled it out of the freezer and put it in our bag. I called the restaurant and spoke to Laura, the manager. I was told that they would replace both if I could return to the restaurant by 10:30 am. It was 10:25 at the time of my call and we were at least 15 mins away. When I told her this, she again told me I had to be there by 10:30 am. I told her I had my receipt and asked if she would issue me a refund. NO was her answer. There's a McDonals's on every corner so avoid this one! read more

Good gravy. All I wanted was a medium drink. Took them 10 minutes to figure it out. Hard to find competent people for the Sunday night shift, I suppose. read more

This place suck suck suck ... McDonald's Brand has declined so much it's pathetic, they hire who ever.. it's funny because I've been to several different McDonald's all across the state and depending on the area is how the McDonald's is ran....I've been a McDonald's to where is though their clothes don't even look like they did any work that day,,,,to a McDonald's where their clothes look like they woke up an played in dirt an oil then came to work.. but this McDonald's you barely see the people but from the waist up and that's how we get our perception of them and oh my God it's bad I will never go back there again I will never eat food from there again McDonald's really need a new branding..I Pray for all those that eat there read more

So my sister and I ordered on the app. When we got the order, it was completely wrong. They fixed it before we left. No big deal. Get home and start to drink our Cokes and they were nothing but pure syrup. We tried calling and no one picked up. Looked at one of my sandwiches and there was no bottom bun. Not going to be ordering from them again. read more

I come here sometimes before work around 5:15am. I know there is only about a 50% chance that they take my order and make my food quick enough for me to actually have time to stay and receive it. The other times either the wait just for them to take your order is 10-15 min, or it takes 15-20 minutes to make the food and I have to just drive off like everyone else in front of me. They loose a lot of business because of this. Also their credit card machine is frequently down. I wouldn't even bother with this place if there was another close McDonalds open that early. read more

if i could do 0 stars, then i most definitely would! from the 15 minute wait to order food to actually waiting near the rails more than 20 minutes to never getting my food because they literally FORGOT. how do you forget someone ordered 2 fish? this location is super unprofessional but again, wouldn't that be all of them? smh read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - McKinney, Texas

Was unattended in the drive thru for over 15 min with no one in-front of me while people are inside avoiding helping out. Poor management at 9pm read more

Servive was very rude and unpleasant. We were greeted with stern and short responses while ordering and were cut off by the worker telling us our total before we said we were even done ordering. read more

While out on my motorcycle this evening my wife and I stopped by McDonalds at 1810 w University in Mckinney tx. This store is drive thru or walk up only, after walking up to the window to place our order there was a sign on the window saying that only Uber orders would be taken at window. I knocked on window and asked about this, and asked to speak to a manager and explained we were on a motorcycle and couldn't safely use the drive thru was turned away from service. Is McDonlds so big they can chose who they serve. If Uber why not us? Or was it my Harley?? read more

As stated by others, although this place claims to be 24 hr. they open when the employees feel like opening. Cones are blocking the drive-thru today, Tuesday morning at 5:55 am while 2 employees are out smoking in the parking lot. 3 cars parked in employee parking so it's not like they are short-staffed. Doesn't the owner wonder why they have no sales in the early morning hours? read more

Worst McDonald's I've ever been! It's just drive thru and walk up, so they should be more organized than every other McDonald's, but no! They charge us a wrong order, gave us wrong sandwich 3 times, forgot about the fries and were really mean! Worst experience in my life with a drive thru! read more

Terrible attitude from the employees, slow service, would not recommend. Please drive up to one of the other locations in McKinney instead where the employees are actually there to do their job. read more

Tried to eat lunch here but their credit card machine was not working. Got stuck in a 15 minutes line with people ahead of me and behind and nowhere for me to go. I'll assume that their credit cards are always down and never return to this location again. Employees were very rude read more

Wanted some nice hot fries late after work. Got the oldest batch of fries I've ever seen. Ridiculous. Employees were all rude. And smelled like weed. Blasting music and not doing their jobs. And these people want 15$hr.... HA read more

The food is shitty! I go there for oatmeal in the mornings. Today it was gross! Thick like paste! Never again! They don't even deserve a star! read more

I rarely come to this McDonalds, but when I do they have the worst service than any fast restaurant on the planet. I will give some examples: One time I came after 4am and asked for sausage egg and cheese mcmuffin and they told they we're serving breakfast yet. I told them on menu board it says 24 hours a day. Then, they replied we out of breakfast items. lol seriously!! Then several months later, which is now, I pull up to drive through and tried to order fish sandwich compo meal. They replied they we're out of sodas.." all sodas " I responded. " yes" they replied.. then I will order an ice mocha.. then they said machine is getting clean. I drove off. I am done with this restaurant!! They should close the doors and remove the people that work over night here. read more

WORST LOCATION EVER! In the drive thru line for 23 minutes and you would think when you got to the window the employees would be nice or at least apologetic? HECK NO! Who is the manager and what kind of representation do they think think they have cause I clearly see no good representation of the company, lack of service and the manager on duty should have been apologizing for the lazy and unenthusiastic employees or teaching them to have better customer service skills. That wait time is one thing but when you feel not acknowledged for the long wait time it's unacceptable. Then when I got my food.... don't get me started. I got a chicken sandwich, small fries and a small water. Sand which- apparently they MUST HAVE run out of lettuce cause I got NONE fries- cold. Water- I'm not even sure it WAS water. Seeing the reviews on this location I'm sure mine will get over looked too. Shows McDonald's really doesn't care too much about loosing customers- they must have all the money in the world now to care so little about us "little people" on our lunch breaks looking for a quick bite. read more

WOW ordered a MEDIUM smoothie and PAID for a MEDIUM smoothie but when I got it the cup was literally HALF full. And when I asked if I could get some more they started being rude about it saying that "that's just how it came out". The workers continued to be rude after I told them that I PAID for a medium so I want the cup filled to be a medium. Y'all need to fix something in there, because by the looks of it, there are MANY more people having problems here. read more

we had to wait for 20 minutes until we finally went inside to see what was wrong. they forgot about us. never going there again.

I come here all the time !! I'm not an out of towner !! Every time i come here they are slow and take for ever to be a fast food !!! Today when i can for one there card machine was down so i had to leave and go get cash just to come back when i came back there menu wasn't switched over to breakfast but that's what they were asking so i had to just guess what they had for me to order after i ordered and pulled up to the window to pay it then too the woman 6 min to put down her phone and take my money that's crazy standing right at the window on her phone the whole time i pull up to the window to get my food and sit for another 12 min !!! Lesson learned not to go back to this place again read more

The staff was rude from the second they asked me what I wanted. I ordered pancakes at 11:55 and the woman taking my order couldn't be more exasperated. I pulled up paid and got my food but upon parking elsewhere to eat I found that they gave me spicy buffalo sauce as opposed to syrup, I assume this was not an accident. I pulled back through explained the mix up and once again, "just pull up to the second window" not "I'm sorry for the mix up." Take the time and drive a little further down the highway, this McDonals location isn't worth it. read more

WORST MCDONALDS EVER!!!! would be very convenient on my way to work but I absolutely dread stopping there. The employees all suck at there job and they always screw up my iced coffee. The wait is always ridiculous. I wish they would completely fire everyone and start over read more

I keep giving this location another chance since it is so close to my work. Again today they didn't get my order correct and didn't seem too concerned about it. There is always a long wait and most of the time the person taking my order can't understand me. read more

Thicdonald never has it together. From ice cream machines that don't work to our credit card machines are down. Had a long work day and a Big Mac would have fit the bill....except, get ther snd the doors are closed early. So went through drive up...10 minutes no answer, I'm about to drive away when a voice comes over ... I give her my order and all I get is ya ya ya ya okehh? Wait in line 15 minutes I'm finally next car and girl opens window snd says we are only taking cash, is that ok ? I said no , she turned around and just walked away with nothing else to say. . I'm so done w this place. I'd rather go to Allen or Frisco for a Mickey Dees craving. Terrible service 24/7. read more

Absolutely the SLOWEST drive thru I have ever experienced. Never again. Management isn't doing a good job hiring, training or over seeing. A joke of a drive thru b read more

WORST MCDONALDS EVER!!!! would be very convenient on my way to work but I absolutely dread stopping there. The employees all suck at there job and they always screw up my iced coffee. The wait is always ridiculous. I wish they would completely fire everyone and start over read more

There is no one else here in the drive through except for me and my husband. We've been waiting ten minutes at the window. I see our drinks sitting there. read more

You guys are a disgrace. How do you forget chicken all together on a salad?! Every single time we get take out through Uber, the order is so messed up. I mean do y'all purposely not care about your online orders because you're not face to face with these people?!? I mean seriously it's pathetic. read more

This IS the slowest McDonalds EVER!!! OMG I can't begin to tell you how frustrating it is to go to this location. For 2 years now the service here has continuously slowed to a crawl. I can't figure out how they have not had enough complaints to warrant a complete overhaul. This will be the last time I stop here. So this time, I pull in to the drive thru and there was one car in front of me placing an order and the same situation in the 2nd lane. Immediately another car pulled in behind me so now I was stuck even if I wanted to leave. I waited almost 5 min before the line moved at all to place my order and due to both ordering lanes now merging in front of me, I continued to sit motionless for an additional 10 min before reaching the pay window. After paying, I sat another 5 min before getting to the 2nd window. Now at this window I wait yet again and then I'm asked if I already got my sweet tea and when I said no, she asked if I ordered some things I did not order. The woman looked confused, walked off, and returned with another bag. She said "Here you go.", and handed me the bag. Frustrated, I drove off. Keep in mind that I pulled in to the drive thru at 1:35 and as shown in the picture with the receipt, I pulled away at 1:57!! That's what you call FAST food??? To top it off, once home, I am told that the large fry I ordered was a medium. This place has failed us so many times in the past. Many times in which I took the opportunity to do the online survey, and yet NOTHING ever changes. Also, not once have I ever been contacted when I left my information to complain. I'm DONE. Save yourself the high blood pressure and go ANYWHERE but here. They give McDonalds a bad name. read more

McDonald's - Crazy!! - Fast Food Near Me - McKinney, Texas

WORST McDonalds ever! Took them 3 times to get the order correct. The chicken sandwiches tasted like they were reheated & the fries were soggy. Next time I'll take my family of 5 next door to Wendy's. Save yourself time & money find somewhere else to eat! read more