Honestly disappointing. This McDonald's manages to get the basics wrong almost every time. The food is usually cold, slapped together, and looks nothing like what's advertised. Fries are either stale or undercooked, and the burgers taste like they've been sitting around way too long. The service is another issue. Orders are frequently wrong, and when you point it out, the staff acts annoyed--as if it's somehow your fault. On top of that, the place often feels dirty: sticky tables, trash overflowing, and a general lack of cleanliness. read more

How can you go to a McDonald and the managers don't speak English!!!!! And they don't understand anything read more

I got food from the drive thru about an hour ago I got a large drink, and it takes time for me to finish it, as I get through half of it I see something light floating in my drink and it's a freaking piece of a glove. I'm beyond disgusted. Unacceptable. read more

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The bathrooms are not cleaned properly and the managers don't give good service and the food is cold and the pattys are sometimes raw and the patty's could be burnt and instead of two pickles on my cheese burger it's 1 and that makes me mad and whenever I wanna customize my ingredients like no onions they remove the ketchup off my cheese burger instead of the onions. And whenever they server you they give you attitude. read more

They make everyone park and wait for their meal. Don't waste your time going thru the drive -up

Love this McDonald's. Really nice employees, clean environment, fast service and delicious food.

What's happened to the chocolate Sunday at McDonald's? I just bought one and as you can see from the picture I got a half cup. Should I only pay half my order next time anticipating that you shorting me on my order. Please train your associates as I'm sure they would not enjoy a half paycheck read more

McDonald's - What's happened to the chocolate Sunday at McDonald's? - Fast Food Near Me - Miami Lakes, Florida

To think Miami Lakes is supposed to be the fancy part of Hialeah... However, in my waiting more than ten minutes for dinner here I can say this Mickey D flipped the script. Located in the same shopping plaza as a couple of my other MIami Lakes faves, I ended up at this Mickey D after a long day in the cowfield when the other "real" restaurants had closed. I ordered from the kiosk because I didn't see any employees at the register. Well, in the ten minutes that I was waiting to be served (based on other reviews I read, time in line seems to be an issue here), one guy was still waiting for his order and another lady came by because her custom order was wrong. But since Yelp isn't about third person, my order...well I had to show them my payment app on my phone because it hadn't registered on their end. They forgot to give me a soda cup, and oh the fries were stale (i.e. weren't crispy). Sweet & sour sauce? They had run out of that. At least the chicken sandwich was edible and the soda wasn't flat. read more

Why is it Everytime we order from here we never get our sauces! BE SO FOR REAL it says it on the receipt you guys need to start double checking and making sure everything's in the bag. BOOOOOOOO read more

Food was cold af and I told the person specifically a number 1 sausage egg mcmuffin and they totally missed it ordering me a regular one and they also missed the hot cakes I ordered smh I don't even know why I come to this gmo cancer causing food poisoning laboratory anyway this is just a plain sign to stay away from McGMO read more

Every time I go to this McDonald's I'm met with nothing but disrespect and incompetence. The workers are rude and seem as if they don't want to be there. The drive thru workers at the second window are always lost and never know what you ordered. I've been asked what did i order over 5 times at this location and also been given the wrong food on multiple occasions. Would not recommend. read more

Horrible!! Chicken nuggets looked like cardboard, so hard we couldn't bit into them. Diet Coke mostly water. What a disappointment. read more

McDonald's - a person holding a bag of cookies - Fast Food Near Me - Miami Lakes, Florida

Food is always fresh here- the fries are almost always perfectly salted. The staff is attentive and quick. I like this location.

Definitely one of the worse McDonald's. I've been to diff ones depending the area I'm working in. But this location by far, is the worse one. Just there the other day, order A mocha frappe thru the app, which has new Features on it. The cashier totally lost. Speaking the same language, he still didn't understand that it was NOT A MOBILE ORDER. I gave him the code "3" times. It took an extra 5 mins and the new mgr. To come and resolve it and she just wanted to speak Spanish which I'm not fluent with. Well, finally she figured it out. She was amazed that I paid thru the app at the same time. Omg! AMAZING read more

Incredible... all the money you pay now a days for these combo and they don't even bother filling it up read more

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Not impressed,...I queued in the drive through...placed my order for a milkshake...lack lustre attitude and service. Wait in line for ten minutes, get to the place to pay...and was greeted with a " oh no milkshakes right now!" I did not bother wasting even more of my time...to ask..." Mmmm you could have told me that when I placed the order!!!" read more

Save yourself the high blood pressure and drive to 67th or Miami Gardens drive and 87th. I drove by at 2:20am because who doesn't love McDonald's after a night out, I sat at the speaker for 5 mins saying "hello" twice with no answer. I drove to the first window, and I sat there for 2 mins and did not see anyone. So I drove to the second window. Finally a man comes to the window and opens it and asks me how he can help me. I told him I was trying to order at the speaker and before I could even finish my sentence, he asks me how he can help me again with a horrible attitude. I paused for a second and ordered my food. He took my card. When he handed me my food, I asked for butter for the pancakes instead of syrup, he told me they had no butter. I asked him to clarify "you have NO butter?" And he said "no" again with an attitude. I let him know that he should really be a little nicer and went on my way. I live in Miami lakes, this is the closest McDonald's to me, but I refuse to give them $1 more. This was the worst service I've ever received. If you don't want or like your job, find a new one. No one is forcing you to stay working at McDonald's. read more

I'm surprised this McDonalds is still open. I'm even more surprised the franchise has not gotten involved with the way this McD is run. I don't eat fast food often, but once in a while I get done for "old times sake". This is the worse McDonalds ever! Orders are usually wrong. Today the inside of the restaurant was closed, because they didn't have enough employees, they had a handful of employees inside, doing drive through only. They ran out of "happy meals", the computer went down, by the time they fixed the issue and gave us our food it was cold. We got the wrong sandwich, wrong drink ( one was suppose to be diet). And wrong drink for the meal ordered for the children. I did see the employees were trying, but I think the place is run very poorly. It was suppose to be changing, but iI think it's gotten worse over the years! It's at its ultimate worse now!!!! read more

If negative rating were optional then that would be the best rating to give this experience. I was waiting in the lobby for 20-mins for my food. My sundae which required a spoon resulted in another 10-minute wait. The beverage center had no straws or napkins. I am never coming back here again and unfortunately, it is the closest McDonald to home. Any other experience will be worth the drive. read more

Be aware of charges check and also verify your food order before leaving this location 7435 Miami Lakes Dr, Miami Lakes, Florida. I paid for Medium French Fríes but received less than a junior fríes. They also charge me an extra dollar for not reason. When I approached the manager, she didn't want to correct it nor even fixed read more

Waited in line today for over 10mins and didn't get served. Two people in Front were also waiting to get served. By far the slowest McDonald's I've ever been to. Decided not to wait any longer as the staff preferred to focus on the drive thru customers than serving the customers in store. Overall wait time was 20 mins and left empty handed. Good thing starbucks is across the way. read more

How dare you people be so disgusting, All my spicy chicken nuggets were deep fried with someone's nasty hair, I just finished throwing up all of the other food I ate that wasn't even good. I'm so disgusted and I will never eat at this establishment or any other mc Donald's ever again. The only upside to this is that now is that I won't eat their food even in an emergency. Gross read more

McDonald's - Look at the deep fried plastic and hair in the spicy chicken nugget. Ughhhh so traumatized - Fast Food Near Me - Miami Lakes, Florida

This is my neighborhood McDonald's. It really saddens me to say, that it's the biggest piece of garbage McDonald's I've ever been to. Many, many times, I have come here and experienced the absolute worse drive thru lines and also inside lines. It's not because there are hundreds of people trying to eat there, it's because the staff is not doing their job (they are superrrrrrrrr slow, managers included). I was literally the only person in line, inside of the store and I was never asked what my order was or even told that they would be right with me. I stood there for 10 minutes and just left. I will never go to this particular McDonald's again. The owner should really get in there and see what's going on. I would not recommend this place to anyone. Oh! And they somehow never have ice cream! read more

Staff was very friendly, place was very clean. Person cleaning was very attentive and keeping the place very clean. All the staff were working in order no chaos. I would definitely return and eat inside. read more

This place they're always a problem ordering, you order one thing and they give you the opposite or like always they don't have apple pies, does kids they tell you in your face nobody wants to bake it.... Hopefully they close down and put something better read more

I once found a hair on my hard nasty egg burrito and had explosive diarrhea half way after noticing the hair who ever gave this place 5 stars is paid by McDonald's.... I just want to say to all the survivors who ate here that youre strong and brave. read more

Horrible service never have ice cream at night TakeS forever and orders always wrong. They really need to have better service read more

Close to my home without a lot of traffic. One thing I cannot understand about this place is their constant "no shakes" issue. This has been going on for years! This really upsets me. One time I just cancelled my order and drove to the one on 67th avenue. Also now your burgers or chicken sandwiches no longer come with lettuce and tomato... You have to pay extra!?! 2/19/17: 4th consecutive visit with NO SHAKES! More than a year later and I have to admit so far this year I've been able to order shakes. My family likes nuggets, fries and fish sandwiches which have all been fresh and they no longer give me a hard time for extra sauce. read more

Let me start off by saying how disgustingly rude these workers are. They clearly do not want to be there, they sound annoyed. When I asked if they had cookies, they yelled on the speaker asking "DO WE HAVE COOKIES" about 7 times. No one responded, so she said no. My friend was two car behind me. I told her to order them to see what they say, and lo and behold; they had cookies. Honestly why would you hire a staff if they don't want to be there? It doesn't make sense. Having a job is a privilege. So much attitude behind every phrase spoken in response ! Like jeez, chill read more

This must be the worst McDonald's in history. The lines are long, service is slow, fries are cold & stale. The cashier won't give out receipts since "they ran out" but we believe the reason is so customers can't leave bad reviews on McDonald's website. Save yourself some time and get better quality food at the McDonald's on NW 67th Ave by the Palmetto. Hopefully the McDonald's Corporate Office reads these reviews and shuts down this franchise. read more

The service here is horrible! Waited curb side for 30 min for nuggets and a chicken sandwich! We had to go inside to ask for our order and even then we had to wait...the manager was rude and didn't help at all! Find a better McD! read more

Seems like the staff here feel so entitled yet care so little about the franchise. Customer Service is the worst and I can tell you more about what's going on in their personal lives then getting anyone to take an order, due to all the socializing and talking over near the fryer. This is an embarrassment even for a fast food joint. read more

This Mcdonald (Miami Lakes) needs to have management supervise the crew. They seem to forget that there are customers in the restaurant and hear their LOUD conversation. It's envarising. Either the entire crew is hard of hearing or they have no idea how to conduct themself. I've complain before but it seems they just don't care. If I was the owner of this franchise I would look into this and stop it! You might a ask why I keep coming. I like your breakfast menu but the atmosphere is horrible. Theres no reason for this, you just need to higher managers that know how to manage. As I always say, I have a choice of where to go and I will do so. I don't enjoy relaxing while the volume is up. read more

This service here is horrible. I went around 2:00 a.m, through the drive-thru window try to place an order. When I arrived there were two cars in front of mine. After waiting about 5 minutes and seeing that they were not moving; I went through the side and went up to their window. When I asked the employee why they were not taking the orders at the drive-thru she just simply stated " oh the speaker must not be working". She didn't even excused herself or acknowledge when I told her that maybe they should tape a sign on the sign so people know to drive up to the window. Last time I'll stop at this Mc Donald's; but I hope that management looks into this. P.S: while I was waiting at the window a few minutes later she started using the headset and started taking orders. Ridiculous!!!! read more

This McDonald's use to be pretty good but I do not know what has happened recently. They always get the order wrong. My caramel macchiato taste horrible from this particular McDonald's. They are very slow to take the order. The food is cold and the bread is hard. They run out of items. They use to have a manager that was from PR that had everything running super smooth years ago but now the whole place has gone to Shit! read more

If you're in a rush do not come here, they really don't know the meaning of "fast food." Some employees are good, but others just have bad attitudes and airpods on. The food is like anyother McDonald's though. read more

Worst McDonalds I've ever been to. They are supposed to be open 24 hours, but every time I go after midnight no one is there to take your order. Also, if you're going later in the night, they run out of food. They'll have one or two items available from the whole menu! If they aren't going to be open or have food, they should not market themselves as 24 hours. read more

If this McDonalds is local to you, make it your go to. Its a bit more expensive than others in the area but the food is always hot and crispy and even though its always full the lines move along well. I can see where a lot of the people putting 1 star are coming from, I've had lots of problems with Mcdonalds but this one has always been one step ahead of the others in the area in my opinion. Its McDonalds you can't to expecting the friendliest service and great food its been teens lazily flipping burgers for years I know what I'm getting and they get it to me pretty well. read more

No! Just no! Save yourself the time! Not only did they forget I ordered, but the manager gave me the wrong cash back when I requested a refund!!! Nope never again read more

I know, through several experiences, how horrible this place is. Management does nothing about holding employees to a high standard. However, today takes the cake. DO NO GO. When I came up to the window, the young man was filling my soda order. I NOTICED THAT HE HAD IS MASK BELOW HIS CHIN AND BREATHING DIRECTLY BELOW MY DRINK - AND PROBABLY FILLING MY FOOD ORDER. When I brought this to his attention he seemed surprised that I would catch him on this. I throw away the order - again, someone needs to close that McDonalds down. Before it was a lack of customer service, but now they are playing with our health. Where are the managers??? read more