It's Saturday at 2:20p we came in and we're the only ones there. Lobby is dirty and employees working behind the counter. Guy took our order and he wasn't friendly. No hi, hello or welcome just straight to "what would you like"? Ordered a NY Steamer, chili and a drink. I haven't been to a Firehouse awhile because there aren't any near me. Back when they first started around 10yrs ago. The subs were FULL and now this is what they are serving?!? Pathetic. read more

Firehouse Subs - NY Steamer - Fast Food Near Me - Miami Lakes, Florida

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Your employee in the Miami lakes location that makes the sandwiches was EXTREMELY RUDE when asked for a bag which HE should've placed my sandwich in a bag not just hand it to me! Wore NO GLOVES while handling food and had an attitude whenever asked a question!! BAD FOR SERVICE!!! read more

Yeah had a horrible experience on my visit today. First let me set the layout came here during my lunch. Had to take care of some things so came in with a little less then 30 minutes left in my lunch. There wasn't a lot of people in there and there was one customer in front of me. No biggie shouldn't take too long. So they handed my drink and picked the chips I wanted and waited Waited Waited And waited Needless to say I was late coming back from lunch. I waited about 15-20 minutes for the sandwich. Took way to long; and they didn't even apologize for it taking that long. Luckily for me the work place understood but what if they didn't. But yeah don't know if I'll come back to this place read more

Subs were delicious as always, even though I've been Ventured to other subs I always end up back with the Italian. Don't know what it is but it pulls me back every time I try to enture off. read more

Walked in and said hi, couldn't get anyone to even acknowledge I was there "place was empty too" Stood at the counter for 5 minutes then pulled up a chair and sat down for another 5min before I finally walked out. Staff has always been weird but today was bizarre. I won't go back. read more

The food here is always warm and delicious. The people behind the counter seem stressed out, but most are cordial. I had the hook and ladder. The wait was not long. I was beyond shocked when I opened my little square container, and the size of a small looked child size. It looked like 3 inches long. Before it had 2 pieces. Not only did I get baby size but the prices went up too. Who does firehouse think they are? I feel totally ripped off!!! Its good don't get me wrong, but you definitely don't get your moneys worth. I will just make my own at home before I'll go there again. The environment is homey and comfortable. read more

The subs are so yummy! I love that they toast them. They put mayonnaise on my sub which I didn't want but other than that they are good!

Horrible experience, DO NOT come here!!! The staff is rude, sandwich was awful. No meat, no sauces. I had to go back inside because they forgot my order. They need some serious training. Seems like they are unhappy to be there!! AWFUL. I have been to MANY Firehouse Subs before, these make the brand look SO BAD! read more

WORST SERVICE EVER. I arrived at 6pm to order and before being greeted the lady tells me " we're closed" escorted me out and locked the door, meanwhile on the door it says they close at 9pm. This was going to be my first time trying this place out but after this bad RUDE SERVICE I will NEVER GO BACK. read more

Sandwich was AMAZING!! My first time at firehouse and definitely will be back! Mercado and staff was warm and friendly!! Clean environment and clean bathrooms!! And today was going kinda ueehhh but I'm glad I stopped here!! Left full and satisfied!! CHECK OUT THIS LOCATION read more

Firehouse Subs - Turkey Bacon Ranch - Fast Food Near Me - Miami Lakes, Florida

The most rudest people working there. My order had items missing and they were so rude when I asked them for the items. Success of a place is always base on the personal who work there. I would recommend avoiding this location at all COST! read more

Came here with a friend after seeing a picture of their meatball sub on my Yelp feed. Publix is usually my go-to for subs but their meatball subs are just not that impressive. My friend being a FL native couldn't believe that I was so excited to try the subs here at this chain. My order: Sweet & spicy meatball sub General impression: I thought the wait for a sub at Publix was bad. My friend and I came around 2 PM and the place was fairly empty. However, it still took a good 10-15 minutes for our meatball sub to come out. I would hate to imagine what the wait is like during the lunch rush. The sub: Worth the wait! The meatballs were hearty and still steaming hot. The bread was crispy with the right thickness. The melted provolone cheese was gooey perfection and the sweetness of the marinara was balanced by the heat of the crushed red peppers. The pickle: Who hates pickles? A nice bonus. Overall: Best meatball sub I've ever had. Even better than the meatball subs I used to get during undergrad at B-cafe. Oh, the nostalgia! Wait times could be improved though. read more

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Service was super slow and they were not busy yet. Ordered a hook and ladder, told her what wanted on it, told me in comes a certain way but I wanted other veggies. Got my sub and it was totally wrong. Terrible!! Bathroom was disgusting and no soap during Covid time!! read more

I've always considered Firehouse subs to be just OK, I really like the Cherry Limeade more than whatever I ate until they introduced the King Hawaiian Pork & Slaw. It's supposed to be a limited time offer, but I am sure it will make the permanent menu because it's just that good. I suggest trying it before you can't. read more

The service was extremely slow. I came during the lunch hour and understandably expect a wait time. But at the most there were over 10 people waiting around 20 minutes or longer for their order including myself. Avoid this location if you come during lunch rushes. They need to change their procedures for busy times so customers aren't waiting so long. read more

I decided to stop in at Firehouse Subs after my usual long day at work. The Miami Lakes location is brand new and I love trying places that are brand new (CLEAN!). The interior of the place is very cute. There are some fireman uniforms and the tables are all Dalmation print. There are two TV's inside with the news and sports on and the place is pretty airy. There is a huge selection of hot sauce for those of you that like spicy food. The price of a combo meal is $8 dollars, which is above Subway and Quiznos, but I think this place is better than both of those chains. I had the Hook and Ladder which is turkey and honey ham with melted provolone. I added mayo, mustard and lettuce. This particular sandwich is served warm and you can have a pickle if you like. There is a medium size sandwich option (8") or large (12"/footlong). I loved it. It was warm, super fresh and hit the spot. There are chips, cookies and brownies if you want a salty or sweet fix with your sandwich. Firehouse Subs also has their own chili, a chef's salad, cold subs (tuna salad and white chicken salad) and a kid's menu. You can order your sub ahead of time online and go pick it up in 30 minutes. I have yet to try that but I plan on returning to Firehouse Subs. It really was delicious! Another cool thing about this place is that the cups feature the stories of firefighters that have done heroic deeds. This place was literally founded by firemen and they really make it a point to support their own. As someone with a fireman in the family I think this is a great concept and a cute little place. They have restaurants throughout South Florida so check the website for the location nearest you. I don't think you'll be disappointed, I know I wasn't. read more

Firehouse Subs - Dalmation print table, cup and pamphlet - Fast Food Near Me - Miami Lakes, Florida

So I just got to work and waited almost an hour to get my sub. This place has the worst customer service in the area of Miami lakes. All the employees are rude and none will crack a smile. I ordered my sub with mushrooms(paid extra) and they still got it wrong. They're completely lost in there!!!! read more

Just waited an 1 hour later, I was finally able to get my lunch. Lunch time staff is very unmotivated. Very slow workers with very little desire to be there. & good luck trying to talk to anyone about a status, completely get ignored. I most Definitely will not be coming back for lunch. They definitely need new employees with a desire to work in a FAST PACED job! read more

Firehouse Subs - a hand holding a sandwich - Fast Food Near Me - Miami Lakes, Florida

The subs are heated which makes it edible but wasn't blown away. There was only a couple slices of meat with too much sauce and for a small sub I had to pay $7!! Overpriced (I can get a larger better tasting sub with more veggies at subway for less than this!) and the bread was soggy. Big no no for me. Not worth it. I don't know why the cost is so high! The staff were nice and helpful with the menu but it's too bad bc since it was so costly with a less than worthy return, I won't be going back. read more

I absolutely love this place. When you walk in you are greeted by the friendly employees who make you feel like they actually care. Everything is clean and orderly with great firefighter decor. They even have firefighter hats for children and a real uniform you can try on and take pictures in. The subs are made to order and they have a lot of variety with many different options for customization. Once your food is ready the employees bring it to your table. My favorite part is their unique cherry lemonade which you can get in the fountain soda machine. It's so yummy and they even provide you with extra lemon to squeeze in if you so desire. When you are leaving the employees thank you for coming and wish you a good day. It truly is a great place if you're a fan of sandwiches, good food, and friendly, efficient service. read more

Firehouse Subs - Virginia Honey Ham Sandwich - Fast Food Near Me - Miami Lakes, Florida

I have ordered many times from here and wasnt really impressed BUT just had the corn beef sub and it was life in my mouth. Maybe Im being dramatic but legit almost ate the container. read more

Firehouse Subs - Fast Food Near Me - Miami Lakes, Florida

Good food. Nice people. Friendly atmosphere. Made a stop here before going to movies (Avengers Infinity War) and had a steak sub that was pretty good. read more

Firehouse Subs - Fast Food Near Me - Miami Lakes, Florida

Fast food sub shop much better than Subway or Quiznos but not as good as a higher end deli. The service tends to slow down during busy times but the wait is reasonable. The subs come in 8 or 12 inches white or wear bread and the don't skimp on the ingredients unlike Subway. They are similar to Publix subs in quality but Publix has better bread. They do have a large variety of hot sauces to choose from, ranging from 1 to 10 on the heat index as well as your typical variety of chips and drinks. They have several tables, a couple of tv's and clean bathrooms. They have several locations around Florida. This location is in the same place as Elevation Burger, Sushi Runner and Chick Fil-a, so a good spot for lunch. read more

Firehouse Subs - Place your order at the end. - Fast Food Near Me - Miami Lakes, Florida

Possibly the worst sub I ever ate. Long wait time, small sub, and extremely expensive for what you get. Place is horrible!

When the order was received two salads and cookies were missing and instead I received two side salads.I called to ask and the first person answering the phone says she just came in and could not help me. I asked for someone else then that was there when my order went in. A lady comes in the phone and the first thing she says, without even checking us that I must have ordered the wrong salad. I then replied if that is the case then I paid $48 for one sub and two side salads. She then says your choices are to cancel the order with Uber or come get it yourself. I asked again if it was Uber or their mistake, so I can call the Uber guy and maybe he still has my order in his car, she became very very nasty and replied "you don't have to remind me I made a mistake". HER ATTITUDE WAS SUPER NASTY AND UNPROFFESIINAL SHE Definitely should not be dealing with the public. Perhaps better fit to clean the toilets. read more

Firehouse Subs is always clutch when you need a quick lunch and a pretty tasty warm hot sub! My favorite is the New York Steamer which never disappoints! The staff here is friendly and do a great job of taking care of the shop and most importantly keeping it clean. Pro tip here is to order online, or call in advance to place an order. This works out really well especially if you're picking up large orders for co-workers, visitors, students, etc. As for the meatball sub honestly it depends on your preference. I'm not a big fan of it, and some of my friends claim it's the best meatball sub they've ever had. It can either be hit or miss! read more

On Tuesday December 8th, 2020 I purchased a large hook and ladder Sub . Upon opening the sub in my house I realized that both sides of the bread were burned . I proceeded to send an email to firehouse sub headquarters and after four days I have not heard anything from them. The location were I purchased the sub was in Miami Lakes #427. If you need anymore info: Jose A. Campos email: jacampos_67@outlook.com Phone: (954) 683-4057 read more

I love firehouse subs, but not sure if the day staff is better, but at night time the service is terrible. I usually stop by after work, but will start going elsewhere. read more

Great food ! Awful service !!!! The manger literally screamed my name in inches from my face and didn't even apologize! When I asked for a specific bread I payed for it and then I hear the women make it asking if they even had any ! What a mess read more

I visited this location stopping buy to get my wife a sub. The first thing there location is awesome and the people that work there greet you as you come in and come out. The gentleman that helped me was nice and a knowledgeable. read more

My favorite sub here is the Engineer. I've tried all their turkey subs and I love them because the meat is sliced thin. The price is great for the portion. Also, hands down the best chocolate chip cookies are here! They're chewy and very delicious. If I had to choose between other sub shops such as Subway and Quiznos, Firehouse Subs takes the cake! read more

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I love love love eating at Firehouse subs. The employees are amazing, the sandwiches are always fresh and delicious, i have never had a sandwich made incorrectly. I highly recommend anyone to try it. They are great. read more

Stopped by this place for lunch today. New year new eats, right?! Had the cheese steak sub on whole wheat and a bowl of chili. It was good. Bread was warm, cheese steak was cheesy and steaky and the chili was hot. Nicely themed around firehouses and firemen - obvously. read more

UPDATE from original review below: Manager did address my concern and my next visit the quality of the sandwich was MUCH better and very tasty. I had the same. Much credit to Firehouse Subs. As such, i'm changing my rating from 2 to 4. Prior Review: I had the turkey salsa Verde on wheat. Like many others observed, the bottom of my bread was soggy...why, I have NO idea. They took way too long to finish my sandwich. The staff, although nice, 2 of the 3 guys were so busy chit chatting with each other which seemed to delay my the making of my sandwich. Not sure I'll go back especially since it seems that the management differs not cate to make any improvements since a) he/she has not responded to anyone here; b) many of the issues are still prevalent at the shop. read more

Terrible people incompetent people working there, they gave the wrong sandwich and it was cold when I picked it up before it was even done only to go home to see the bullshit of sandwich they gave me, save your money go somewhere else read more

When i went in around lunch time no one greeted me or looked to see who came in two employees were standing around the drink thing and some employees walked past me they were rude and didnt give me my first responder discount and i told them i wanted to combo meals which they didnt give me and i told them i wanted a drink with both my meals then he wanted to charge me for another drink and i told the owner what happened and she got an attitude with me and i asked for ex pickles and they wouldn't give them to me they were rude and my food was to chewy and hard and no meat or flavor read more

The subs here are very good and filling. My favorite is club on a sub, which comes with ham, turkey, cheese, bacon, lettuce & tomatoes. I've only tried one other kind of sub before, but can't remember what that was like thanks to this sub. They also have a firehouse sauce that has a bit of a kick to it. If you're into a bit of spice I recommend you to try it but it's not for everyone. The employees always seem to greet me on the way in "Welcome to Firehouse" so thats always a plus. If you haven't tried this place yet, I recommend you do. read more

terrible, i placed an order at 6:20. it is now 7:54 and i have yet to receive my food. no call and no one is answering the phone at the restaurant. read more

Very disappointing. As I checked my order for four, I noticed we were missing salad dressing. Needing to prove to the gentleman at the cash register, who was also the gentleman who took my order over the phone, by showing him the emptied bag, he advised to walk to front of store and ask for the dressing there. At which the gentleman manning that area questioned me too. It's salad dressing, not a meal. So I reassured him, explaining my previous venture, to which he replied, "I did it myself", "let me see". He proceeded to empty the contents of my bag on his side of the counter, and simply said "my bad" and prepped two tiny dispensers. Did I mention that after this ordeal, over 3 oz. of dressing, he forget to load all my foods items back in bag? So I paid for 4 brownies and only 2 were placed back in bag!! Nice!! It's a good thing I noticed after arriving at my destination, read more

Worst place I have ever been to. Not only do they always get our order wrong but they have hung up the phone on me before. To add on we try to order from this place every single week mind you we work in a very busy clinic five minutes away from the restaurant. They get our food wrong all the time not to mention they are super rude and leave the phone off the hook so that they don't have to take any phone or online orders. Also recently when we tried to order through GrubHub they have canceled our order the last three times. I have called and spoken to management and they are extremely rude please do not go to this place disgusting customer service read more