Today I visited the Pollo Tropical drive-thru and had a very unpleasant experience. I ordered a family meal and separately asked to purchase chicken breasts by themselves. Instead of simply clarifying the order, the manager accused me of confusing the staff. I clearly explained that I wanted, I was so frustrated that I ended with two number 9 meals and one family meal totaling $40.97, but the manager continued with a rude attitude at the window. The order was not complicated, yet the interaction became unnecessarily difficult. Unfortunately, the customer service at this location has really gone downhill. To top it off the chickens were burned. read more

Pollo Tropical - Boneless Platter - Rice & Beans (burned) - Fast Food Near Me - Miami Lakes, Florida

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Stopped in to pick up lunch to go via the drive through. Was pleasantly surprised that someone was at the line taking orders. She told us about a family meal special which was exactly what I wanted. The service was great, fast and the food was fresh and hot when I got home. read more

P.T.'s lounge.... I remember back in the 90's when I was a young freshman at "The U" there used to be one of these on 27th Avenue and US 1 near the metrorail station. I would indulge in the BBQ sauce and soda. So one would think that being focused on fitness this might not be the first stop to eat at. But when working out nearby with my friend, this was one of the few places in Miami Lakes that was a) open later, b) less indulgent than a full service restaurant and c) I could come in sweaty after running. I ordered & enjoyed their small tropichop with brown rice, extra grilled chicken, black beans & sweet peppers. The ingredients tasted pretty fresh, and hit the spot. Compared to the other "paint by the numbers" kind of places, they didn't have pita bread so yeah less carbs. Why the lounge reference at the beginning? Well at least this Pollo Tropical in Miami Lakes had a TV in the corner showing a basketball game. read more

Pollo Tropical - Small tropichop with brown rice, extra chicken, black beans & peppers (and that's water not soda) - Fast Food Near Me - Miami Lakes, Florida

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Stopped by to pick up lunch by the drive thru and ordered a small tropichop (white rice, black beans and grilled chicken) . From the time ordering to the pick up window was very quick. When I got home and opened up the container, my tropichop was mostly white rice and beans with four pieces of chicken. Unbelievable that's not even the amount of chicken in a chicken breast. They cheated me and took my money. Next time I will check my food before driving away . read more

We always go there for lunch and we have noticed that a lot has changed in regards to the following: Poor quality service. Rude staff. Bad food. read more

Not sure why this place only has two stars. It's spacious, the staff is very friendly, the food is great, and the price can't be beat.

Sucio. Para recoger la comida 10 minuto ppr el reloj losto y no la davan para comer alli. Servico pesimo atendiendo a las empleada 4:08 q se iva pa la casa primero que los cliente. El cubaneo en el chisme. read more

excelente este lugar la comida estaba deliciosa y tal y como al pedí y eso es raro porque nunca te ponen lo que ordenas. Quedé adorando este lugar read more

Fast drive thru. Packed but fast. Good service. Food was good. Got tropichop avocado cilantro crispy chicken. read more

Pollo Tropical - Fast Food Near Me - Miami Lakes, Florida

Price are different from the app to the store, I was charged $10.29 for a 1/2 chicken platter and the app show same platter for $8.79. $1.50 difference. read more

Great place to eat a great price excelente sabor , how ever this place in particular has the best flavor chicken great service and good attitude read more

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Food was not even hot, it was cold and hard, second of all, service was terrible, even going as far as to ask me to move my vehicle a few feet back from the window as if to deny me any view of anything inside which is remarkable because no drive-thru ever ask the customer to get back because I was not even impeding any traffic. overall terrible experience and sense of something wrong with this place. read more

Good services in this store the restaurant was super clean and the employee nice and friendly read more

Pollo Tropical - Good good o love it - Fast Food Near Me - Miami Lakes, Florida

El miercoles mande a mi hijo a comprar in pollo con arroz frijoles y 4 sodas pequenas me le dieron las sodas grande por Que le digeron que no avian para small el pollo le dieron pechuga solamente cuando guy a reclamar la manager no dio la Cara y me digeron que no avian basis grandes Los frijoles maliaimos muy mal trait al cliente read more

If you need a fix of black beans and yuca fries the is must try. The chicken is grilled perfectly and their dipping sauces are really good. Very budget friendly. The drive thru and wait times are not great. So plan accordingly. read more

Great Management all around Jessie Espinosa has a great personality and knows how to interact with her customers. As well as keeping a clean business with grateful we love her in the Town Of Miami Lakes. Jesse keep up the good work. read more

The Lettuce in the wrap was completely wilted and smelled rancid. This is the second time it happens read more

Pollo Tropical - Chicken Caesar Wrap - Fast Food Near Me - Miami Lakes, Florida

If I was allowed to do ZERO stars, that's what I would have given HANNY who works at this location. HANNY was very rude and very very nasty. HANNY's attitude was super disrespectful. She should not work in the food industry because HANNY is the type of person who would spit in your food. She shouldn't be working here if she has that bad of an attitude and hate the customer. My family did not feel welcomed and I would never go back to this location because of HANNY. She first got the order wrong and then proceeded to throw the food at me. When I was trying to get my food fixed she said what she gave me is what I'm going to get and then slammed the door in my face. HANNY needs to be fired immediately and I will be calling corporate to escalate this concern immediately. No one should feel this type of disrespect. Fire HANNY expeditiously she should not be working or handling any food for anyone. read more

Hello there. As promised here is an update for Pollo Tropical Miami Lakes. With much trepidation I forced myself to give this place a second chance instead of driving 12 miles out of my way to the one in Miramar. I was pleasantly surprised. The drive thru staff nailed it this time. Clear communication with warm friendly tone, answered questions about the menu and the food handoff was with a smile and everything was in the bag perfectly in order and nice and hot. Pollo you've won my heart again. I don't know what you did but the service was much better. Please keep it consistently because honestly the food is great so the full experience would be complete with service like today. I will come again. Thank you read more

Pollo Tropical - Waiting for three different people to get our order correct. 25 minutes later, people beeping horns Manager getting frustrated. - Fast Food Near Me - Miami Lakes, Florida

you better double check your order before you pull off and your lucky to get your meal hot. Very unprofessional

We have given this place so many chances. They always get it wrong. Today we decided to UberEats it. They had our driver waiting really long time for the food. When it arrived all the sauces (that are included in prices and items) were missing. The black beans were mostly liquid and the sweet plantains were burnt. The time before we waited in the drive thru and when it was finally our turn they tell us there's no chicken. That's literally there name Pollo. We have never received an accurate or complete order. Horrible. read more

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12:58pm on a Wednesday (LUNCHTIME) and I couldn't order a whole chicken because I was told nothing is ready.

Neighborhood classic! Never disappoints. No need to say more! Pollo tropical has been a family favorite since I was very young and it continues to be. read more

what's going on with the black beans have no taste the chicken cold please do a better job or get new cookers

Man, I honestly don't know what has happened to this Pollo location!! It's gone down hill and I've been coming to this location since I was little. Tonight's food sucked so much!! I ordered the churrasco bowl with yellow rice, no salad!! They gave me the salad... so I asked for the yellow rice to be given on the side then. When I sat to eat, the steak was cold, rice was salty, tomatoes tasted like a rag, and on top of it all, they kept giving dirty cup after dirty cup after pointing out numerous times the first cup was dirty. The inside of the place also smells like a wet rag and the tables are just disgusting. I don't know if there needs to be new management or something but please fix this location up to what it used to be!!! read more

I ordered a vegetarian tropichop which was supposed to include all of the vegetables and black beans. Got home and there were no beans at all. Also, ordered yuca fries and received yuca cheesy bites. Most of my family is vegan. I suspect the person running the drive through did not understand English. In a case like that, it is better to ask a coworker to assist you. read more

I eat pollo tropical every friday and I honestly never get bored of it. The shortage of chicken is a little odd and one day the chicken is a tiny bit overcooked but I will always adore pollo tropical ‍ read more

No se merece ni una estrella porque la verdad me parece q lo q trabajan son una partía de inútiles porque no se como no pueden observar mejor las órdenes yo ordené un delivery y me llegó incompleto son unos incompetentes deberían despedir a todos read more

Pollo Tropical - a plastic container in a paper bag - Fast Food Near Me - Miami Lakes, Florida

I was on a date with the sweetest man ever, so this review might be a little biased. The service was slow. Amazingly slow. They screwed up my order. They screwed up his order. They waited until after we had ordered and paid and had waited 15 minutes before telling us they were out of the chicken sliders. I'm not sure if they realize that "Pollo" means "Chicken" but whatever. Cuatro leche cake makes up for a multitude of sins. And did I mention that my date is the sweetest man ever? Okay, I shouldn't let that impress my review, but I like this place now. He brought me there for the cuatro leche and it was awesome. And I had a great evening, so they get a WooHoo! And to all of those reviewers who gave it one star, next time bring someone you really like and see if that helps. read more

I am so sorry to say that pretty soon this restaurant will have to close. Their not one time that I ask for dark meet that the gentlemen that helps me tells that I have to get white also. Thus us the last Im going to Pollo Tropical, and thus used yo be my favorite fast food restaurant. It seems that the people that they are hiring have the worse attitude and they some nit to please customers so that way maybe they have less work. That is why if you notice, there is no lines anymore at this location. The owner Should send some if his friend and see what is going on before he has to close down. I also had a very nasty lady at another location In Hialeah Gardens. I guess I need to find another good fast food restaurant. Needless to say that I cancelled the order and left. read more

Food was tasty, but the experience was poor. I was eating in and requested a glass of water. To my surprise, they handed me a cafe-style paper cone. I don't understand how you're supposed to eat and manage your water in hand. They mentioned this was a management issue. I would have bought bottled water, but I had already paid, and the queue was lengthy. read more

This is the worst location in South Florida. The wait is always excessive, in this particular case I waited in-store over half an hour for a mobile order placed a half hour before I arrived. Several employees asked me what order I was waiting for and then walked away while multiple other orders came out. Finally an employee grabbed my ticket, the only one not being worked on despite there being walk-ins after me, and prepared my order. Because it was a mobile order they taped my bag and I didn't open it until arriving at home at which point I noticed missing items. I returned to the store and my items were just sitting there bagged and an employee tossed the bag on the counter. Cold food, no replacement for fresher items. Thankfully this time I checked my bag in the car and noticed my sauces were, once again, not included and had to go inside a third time. Would not recommend. read more

If there were zero stars they would get thAt from me. Chicken was raw... RAW! Red!!! beans flavorless, plantains still frozen, pork full of fat and undercooked. We just ate from there today and I'm praying we don't get food poisoning! This PolloTropical usually has a line around the block all the time and I don't understand how they can serve this. I'm disgusted and will be calling corporate tomorrow... read more

Pollo Tropical - a person holding a piece of food - Fast Food Near Me - Miami Lakes, Florida

The manager last night clearly saw this one coming... I understand it was a packed house, which is why I waited, and this Pollo Tropical usually supersedes all other locations in quality of food, and customer service. I placed my order at 8:16 PM, and patiently waited... I check the time and it's 8:45. They informed my fiancé that the food is ready, they're just waiting on my chicken pinchos. Why does it take over 30 minutes to cook 8 small cubed pieces of chicken? And I've noticed ALL other locations do the same thing, either they don't "have" them or it'll take some time to cook. This is beyond ridiculous. They should indicate on their signage that chicken pinchos will take time to cook. I couldn't take it anymore, and confronted the manager about it. You're not going to have me wait all this time, and not even offer me a discount on my meal or even dessert would be nice. He eventually offered me two flans. My food came out fresh, except for the mashed potatoes, they tasted a bit off. read more

Pollo Tropical - Chicken pinchos... takes over 30 minutes to cook apparently - Fast Food Near Me - Miami Lakes, Florida

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The slowest service ever. I could have cooked it at home Get more workers!!!! I have no other comments I finally hot home 28 minutes after being in line. The young man that was taking the order blamed the delay on a large order. I told him large order could be places aside, take their order and bring it to them. Get them out of the line. It took almost 10 minutes to take this order. The bottom line is that you need to change the drive in. Twenty-eight minutes is not acceptable to wait for an order. read more

Pollo Tropical - This is what I got after 28 minutes. The cost $9.62. Not Worth It. - Fast Food Near Me - Miami Lakes, Florida

While I ate some of my fried yuca, when I bit the latter I felt like I had chewed something hard, and when I see, it has that black thing in, I couldn't even keep chewing, no idea what it could be .... read more

Pollo Tropical - a half eaten donut in a paper bag - Fast Food Near Me - Miami Lakes, Florida

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TOTAL RIP OFF. so trash that I never leave reviews but I have to for this one. First off, you always have to check your order specially with tropic shop because they will always mess it up. Second, don't get a large tropic shop because they will always put the same amount of meat and veggies as a small one just with a bunch of rice packed up at the bottom to make it look full. read more

They're drive-through sucks drove all the way there with my grandkids in the car for a nice meal to go get home and the whole order. Is wrong. Could it possibly be because the cashier and person who takes the order doesn't speak a word of english??? Last time I I looked I thought we still lived in america , Apparently not in miami lakes. read more

Great service by welcoming employees , I visit this location when working in the area and always have enjoyed excellent service. The location is very clean and well organized. Kudos to the management! read more

This place is of the "best" fast food out there... They have broiled chicken which is both good and healthy! Second time here as some friends brought me here... They have great people at the service area and the food is quite good... So, if you are in a rush and need to grab a super quick bite that is "healthy", this is your place!!! The place is ok clean. Enjoy read more

Pollo Tropical - Fast Food Near Me - Miami Lakes, Florida