Start with a good foundation of training, and care of employees. The food is good and they will do special orders. Many times orders are incorrect. This is due to multiple factors such as shorthanded or untrained employees. read more

Terrible, the management is non-existent or ignorant. Your overall rating is 1.4. Hello? Today, again more than 20 minutes in the drive-thru for "fast" food. Almost died of old age but finally got to first window, asked me f I wanted both burgers on the buy one get one free, I let them know I didn't order two burgers. They got it figured out and got my food but not before my wife who went inside to use the restroom texted me "Where are u?". She ordered a McChicken inside and asked for light lettuce add pickle, she commented no receipt from kiosk so had to wait for someone so she could get order number, no one came (even with need assistance light blinking) she stopped someone who go her a receipt and order number. Went across the road to Safeway, special order tag on sandwich, bag, and receipt and yet no pickles. Sure, you could say it's no big deal, and in the grand scheme of things it isn't, it's just sub-par, and for an outfit not built on being the greatest hamburger or anything, it's these types of hmmm non-important details McD's customers at the very least expect to be met. This is not a McDonald's, or at least it's a shameful representation of McDonalds U and the McDonalds way. Once maybe. Consistently bad reviews and experiences make for obvious ineptitude. Get your act together. If you don't know how to consistently deliver, go back to corporate and learn how to better represent the brand. read more

McDonald's - Wrong order even though on bag, sandwich and receipt, no pickle. - Fast Food Near Me - Newport, Washington

Tasted really great I would totally recommend sooooo delicious my experience was great the fries are amazing any time you are in Newport stop by this McDonald's read more

Every time I go to this McDonalds I get f*****. They cannot take an accurate order to save their life. I order a burger and i get a chicken sandwich. I order fries and dont get them. This time I ordered two happy meals for my grandchildren and get only the nuggets ??? When asked where are the happy meals OOPS?? We will have to recharge you. So I get a credit for one nugget and get charged for two happy meals. Last time. I will travel far to get my grandchildren what they want. read more

New Chicken strips were horrible - the coating didn't stick to the "chicken" and the meat was just great and a nasty texture.....

The service is the worst ever. You order your meal in the drive thru. They have you pull around and wait and then they forget about your order. We watched 10 people go thru and get their food. So we went inside and found out they forgot about our order. I should have known better. All the fast food places suck up here. The worst part is the management does not care. PLEASE DO NOT GO HERE. read more

My boyfriend and I went in and ordered nuggets and a quarter pounder. When opening the quarter pounder, mind you I used to be a shift manager at this very same McDonald's, there was a 4:1 wrapper on the bottom of the burger. My boyfriend pulled it out of the burger and I instantly recognized the paper, and we honestly threw that patty away because that's disgusting. I called the store 3 times and no answer. I am planning on calling again tomorrow, but honestly this should have never been a problem. Again, working at this same McDonald's, the plastic is very obvious. And you take the plastic off WHEN YOU PUT THE BURGER ON THE GRILL. absolutely disgusting and ridiculous service, and clearly they don't pay attention. read more

McDonald's - The piece of paper pulled out of the burger. - Fast Food Near Me - Newport, Washington

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I ordered a large fry cooked to order(because they were slow and when they are slow I know they don't cook fresh food for cars coming through out of convenience) and a hot fudge Sunday. They immediately handed out everything. But to our surprise these were the nastiest fries. Like they had been left in there for a hour. I understand working fast food can be irritating. But hot fresh food should still be going out the window. It takes less than 4 minutes for some fresh fries. Instead they made this trip a waste of money. read more

This is the nicest looking McDonalds I've ever been to. And the only one that has never messed up my order. The workers are very friendly and professional. A+ read more

This is the only McDonalds I've ever been to that's gotten the same sandwich wrong three times in a row, on multiple occasions... It's pretty irritating to wait 30+ minutes and still not have a sandwich. read more

I made a mobile order as I always do but last time I had several things missing when I got home and called the person who answered made it sound like I was lying and like he was doing me some big favor by giving me the items missing for free/ I paid for them. He was rude I'll never go again read more

I ordered a double bacon quarter pounder with only cheese and mustard because I'm severely allergic to onions. And they put onions on it I had to throw it away. It also took 20 minutes to get my order, the person who came out to give it to me even said only mustard and cheese. It was absolutely ridiculous when I tried to call the store no one answered. I'm very disappointed. read more

this is not a issue with food but issue with the employee that goes by "RYAN" he is the meanest, most self absorbed person I've ever encountered coming to this restaurant. i seriously hope the owners look into him soon before this whole business is shut down... Me along with many other people I have talked to have had the same horrible service from him. His time is up move on to a new job instead of making everyone around you miserable. Every time is horrible when he is working. Along with hearing the way he yells at the younger employees is disgusting you're a "grown man" act like it. read more

I heard from one of the employees there's bugs in the icecream machine.. be careful. The food is alright.

I come here regularly and my order is always correct. The staff is great! Always friendly and professional. Keep in mind this is one of the busiest Mcdonalds. The staff can't control how busy it gets but they do their best and they are hustling. Many of these employees are young individuals giving it their all, so showing them some understanding and patience goes a long way. read more

Breakfast only until 10:30 terribly sad ! Harold is one of the nicest employees in town at ANY company great staff!

So went through the drive thru to get some ice cream. When we ordered the girl told us they were out of ice cream.... no problem even though there was a long line of cars ahead of us & behind us (so were stuck in line) When we get to first window... we told the girl we didn't have an order since they were out. My wife says to the girl "wish they had designed this so someone can get out of line" she says "sorry", we tell her "it's no problem, it isn't her fault". When we get to the second window a lady who we assume is the manager says "we appreciate it if you don't talk to our girls like that" ??? What? Manager was looking to make drama when there wasn't any..... now I know why they have the rating they do on yelp. read more

They forgot our sweet and sour sauce and they had missing chicken nugs. There was a half one read more

McDonald's - a box of fried chicken nuggies and a container of sauce - Fast Food Near Me - Newport, Washington

the cheese on my friends burger was wrapped in plastic. indeed not good for the soul !!

This is my second review of this McDonald's and neither was or will be positive! Had an sausage /egg McMuffin this AM. The muffins were at least weeks old if not older! Had to chew to get to the eggs and sausage! The eggs were scrambled not as advertised! This McDonald's should be ashamed to be part of the chain! Previously I had a chicken sandwich which consisted of two buns and a bad piece of chicken! Nothing else! Never again and I do not recommend! read more

This place is filthy every time we go in there, it looks like they never clean it, and the bathrooms smell like a truck stop. The food isn't bad, but they need to clean the place up. read more

I've been waiting too long (feels like 10 minutes) for the replacement for the order they screwed up that took too long (felt like 20 minutes) to make. My original salad had rancid cherry tomatoes on it. I literally had to spit it out and asked another person in my car to verify that it wasn't my imagination. They spit the tomato out too! How can you screw up a to-go salad at Macdonald's? It's not high gourmet science? ... and now we're late. Grrrr!!! Since it was taking sooooooo long, I just got my money back and left thinking I'd just eat the fries. But, now those are stone cold. For heaven sake! It shouldn't be this difficult! read more

Drive through, gave us root beer instead of cola. Frys were old and soggy. And it was lunch time. Frys should be fresh

I come often for a latte, which I thoroughly enjoy. However half the time I come, their machine is down and I have to wait 5 - 12 minutes for it to be back up. read more

I've always received an unpleasant attitude from the employees and they've forgotten 10+ items over the years I have to remember to always check my bag of food before I leave because 99.9% of the time they will not give you the full order or the correct order and then act like they're doing you a favor read more

I know it's McDonalds and managing expectations is the best we can expect--but--how many times can they screw up their drive thru orders? This latest screw up is basic theft. Four items, yes four ! items were missing from this latest order. It's not like they were busy. It was 8 am. And why should a consumer be expected to take inventory of each and every dining/take out/drive thru experience? Of course we called once we got home and let's just say there was a complete lack of concern and oh I don't know, urgency? McDonalds Newport is the only game in town and if I added up all the screws up, missing/wrong or inedible items over my years of patronage, the list would be pages long. It's the only franchaise where this is a consistent experience and calling the national customer service number to hold them accountable is a guaranteed path to frustration. read more

We came to pick up some McGriddles today and just had a special request of using egg whites and no cheese. Somehow the cashier was charging us more than the usual price. Please note, we've been there before and had no problems with this type of request. When the cashier was asked about the price, she seemed offended and had a look of "I'm right and you're wrong". The thing was, the manager on duty was also there and didn't seem like they wanted to help out with the situation. Whatever happened to customer service? We also got this weird vibe, that we weren't welcome there. Could it be that we're a minority? Lots of Caucasians up here. We're used to Southern California and Portland, Oregon with more of a mix of different races. Anyway, it might have been an off day for them, or something else. Ya, I know, it's just McDonald's. Your own experience may vary. read more

Terrible service took 5 minutes to even be noticed at the counter. They also messed up an order that we clearly said not everything on it but they ended up putting it all on there read more

Unfriendly manager - I politely asked why my ice cream was only 2/3 full? She said "that's how we mark them." I said, "Is it worth loosing a frequent customer" and she rudely said "Yes, have a nice day" and shut the window. Burger King has good ice cream. read more

We sat in the drive through line for well over 30 minutes. Isn't this supposed to be FAST food?

So I walk into McDonald's tonight expecting to get the nice lovely service that I usually get when I come here instead when I walk through the door a worker by the name of Maree Graves yells out hello whore and when asking her girlfriend Julian what that was about at the counter where she took my order she replies with that's how we greet our guess what great customer service probably won't be visiting here again while these two work here read more

Got my order completely wrong. Told me they couldn't do McFlurrys and people around me had them. Ordered a 6 piece nugget and go two cheeseburgers. Never coming her again. read more

You need to adjust your hours open. There is no day of the week that you are open until 1am as listed in yelp and google maps

Nice and clean. If Sharon is behind the register, prepare for a wait and the need to repeat yourself multiple times. Sweet lady, just needs training on the register read more

I've only been through the drive thru and it's been a great experience every time. The employees are very friendly, fast and have never messed up on any of our orders. I'm a fan! read more

The last four digits of their phone number (0420) could explain the crappy service and the missing food items (munchies?)

This location is totally dysfunctional. I came in to get a simple cheeseburger and a Sprite and it's been 15 minutes since ordering. I would pass on this location. Still waiting and there is no one waiting to order or at the front counter. Poor, poor management. read more

They have good food for great deals. I usually us the app that they have that's where to great deals are. But the service kinda sucks there