OMG let me tell you this, and this is on all my kids lives! One of my daughters ate at this McDonald's yesterday and pulled a fingernail out of her burger!! We tried calling them all day long and they would not answer the phone! She called the toll free McDonald's number today to make a complaint but this done it for me I will NEVER eat there again! read more

I really Want to like this location but it's always something, and I don't really care to call and complain most of the time but I have time. It's like you ask for extra something then they take something off, or I'll say i want Xtra Xtra tartar on my fish sandwich and I'll pay but get one extra squirt if that. Or my fries cold or no onions on my double cheese burger things I don't ask for..annoying much read more

McDonald's - Fast Food Near Me - Newport News, Virginia

Drive thru, 2pm, Thursday. Fries were hot and fresh! Burger was warm and tasty. Dr. Pepper tasted a little flat so recommend checking carbonation read more

If I could give this Location 0 stars I would. I come here almost daily due to it being so very close to where I work. Ordering lunch here is completely pointless if you actually would like to eat food. I have ordered food here several times and have never received my order. When I called to ask about my order after 20 minutes or so from waiting in the curbside pick up location I'm always told they can now bring the order out. If they can bring the order out when I call why couldn't they bring it 20 minutes ago while I sit there waiting. This is happened at least four or five times to me but today was the last straw when I called to cancel my order and the employee answered and gave the wrong address for the location #1 (I guess he forgot where he was today), #2 refused to cancel my order. He then he proceeded to tell me they could not cancel my order there was nothing he could do and that (his exact words) could not help me navigate through the app. (He doesn't know where he is today but knows this to be true I am guessing huh) . I didn't ask for help to navigate the app that does not allow you to cancel orders. He then disconnected the call. I asked for him to cancel my order which they have done on so many other occasions by not providing me what I ordered. I have decided to never visit that location again no matter how close it is to my office. The customer service is horrible. The lack of urgency at a fast food restaurant (like wow 20 mins). Add that to employees cursing at each other at the window, and annoyed they have to provide me the food I paid for, this is the worst service I have ever had in my entire life, in any place I have ever eaten. I will now have to return to the location AGAIN, to properly cancel my order later today. I will never again be visiting with my office or my staff due to the total disgusting behavior. It's sad when even McDonalds can leave a bad taste in your mouth. read more

On January 17, 2025, I had the worst experience ever. I sent my maintenance man to pick up our lunch, it was made incorrectly 3 times. I returned my 2 Mcdouble's No Ketchup no mustard add mac sauce. The sandwiches I received had Extra ketchup. There was the nastiest attitude from the staff, after I was told to come back to get it replaced. I was getting questioned by three different people about my order. I eat at 2601 Jefferson Avenue possibly 6 times a week, because it is close to my property. There was only one person who was apologetic, after I am reconfirming my order several times, my bag was given back with cold nuggets. As my staff and I drive off, I realize my sandwiches are still made incorrectly. I told a worker who was leaving, she laughs and says sorry to hear that. The staff was aggressive, verbally and visually irritated and made it clear. The behavior was so disheartening, I didn't trust the irritation being witnessed so, I just chose to give it to a homeless guy on the corner of 26th and Huntington. I will not be going to that location ever again. read more

They food trash and they be having hair in they food, they food be raw sometimes that's why I decided to do burger king

I'm really not a McDonald's person, but they fries have come a lot away. and there nuggets some of them are still dry, but they need to improve on the nuggets. Restaurants now nice and good end it looks good read more

by far the worst McDonald's I've ever been too. It' can not be classified as fast food. Might as well be a drive in. Everybody is rude. They complain the whole time. The management is the issue. They can't staff properly I don't even need to get into the food lol please avoid. I'd rather starve read more

All of the staff are incompetent. They don't know what you ordered. Had me waiting for 30 minutes for a quarter pounder. Don't go here

They are rude and it's due to a management issue‼‼ they are always slow and have ppl waiting forever for food‼‼

Cold burger, long wait, poor service. No napkins in my bag, fries taste like old grease. This is location had absolutely zero redeeming qualities. I like McDonald's food I and I safely say this was not McDonald's food. They should not be allowed to have the golden arches. read more

Probably the most inept McDonald's in existence. Even the McDonald's workers in Mississippi can get orders correct. This place? Nooope. No straw for my drink. No hot mustard sauce for the 3 ORDERS of chicken nuggets. They didn't even throw in ketchup just in case. No napkins. My cheeseburger was supposed to have Mayo. It looked like someone threw the pieces of the burger into the box and said f it. And the chicken patty tastes like fish. It's inedible. If I wanted a fish sandwich, I'd order one. Perhaps clean your equipment? This was a DoorDash order. The driver was so sweet and did great. McDonald's was a FAIL. Huge fail. Won't order here again. read more

Do NOT eat here unless you want to get sick. Despite other bad reviews I still stopped by and TOTALLY regretted it. My chicken nuggets were soaked like sponges with old oil as if they're just refrying old food. They were so soaked the box and bag were both soiled as well and the odor was so bad. The wait was so long with no line just for bad food. Will not be returning. read more

Worst location ever, waited in line for 20 minutes and still wasn't even at the intercom

I DoorDashed my order through McDonald's And my fries were burnt my burger was undercooked and I was missing a whole drink for my order this is the third time that they've done this and when I tried calling to talk they wouldn't pick up the phone read more

McDonald's - Quarter Pounder with Cheese - Fast Food Near Me - Newport News, Virginia

Not a half bad experience in the McDonald's drive thru today. Took about 5 minutes from start to finish. Employees were polite, order was correct, and food was hot and fresh. read more

Horrible I was rushing to get to work and couldn't check the bag due to the line and come to find out when I got to work they forgot a whole 40 piece nugget ‍ read more

McDonald's - I have no idea how you guys forgot to put a 40 McNuggets in my bag I'm dumbfounded - Fast Food Near Me - Newport News, Virginia

It's been a while since I've been to a McDonald's but this morning I made a quick store run. My coworkers had a potluck and we all had to bring something green and someone suggested the Shamrock milkshake so i was on shamrock duty. I came inside around 8:30 in the morn and there was a few people on line ahead of me, maybe 4 people. The line moved pretty quickly. When i got to the cashier I ordered the 6 shamrocks and she made them nicely and quickly and I was on my way. Seems like nice people in there. read more

McDonald's - a tray of cupcakes and a tray of ice cream - Fast Food Near Me - Newport News, Virginia

No lettuce on my goddamn Big Mac and a fuck you amount of Mac sauce. Terrible service, overcharged me and gave me a 4 piece instead of a 10

I've placed over 30 orders at one time on two occasions here and the team was very flexible and quick with getting the orders filled. I appreciate you guys. read more

If I could put zero stars I would Awful Awful Customer Service . Rude disrespectful , non advancing employees. Unprofessional Managers . Stale food. Quality is clearly not their recipe. Nor are they caring about the happiness of their guest in their restaurants. Awful experience. Manager told me "this ain't what you want" at the end of visit read more

Well its walking distance from where I live so its cool. I don't really like McDonald's but sometimes I have this craving for cheese burgers and fries from there i don't know why its weird. So i decided to walk I arrive and order there was nobody in line but it seemed so hectic. I got a cheese and fries with sweet tea(Great Sweet Tea) the older lady that was taking my order was lost i was like hey hey hey hey for like a minute because she zoned out it was creepy. So i ate my food and everything was good. I got a re-fill and walked on home. Nothing out of the ordinary except the sweet tea. I picked up the habit in mississippi can't be good for your body. lol read more

It's taking me 29 minutes in line just to get a quarter pounder again hopefully this time it's not covered in Grease I'm going to ask for fresh fries and see if I actually get them this time here as of late this McDonald's has went down so much a month ago I would have gave this place of 4 * now it's down to a one wish I could been better read more

Called three times to see if they served mcgriddles all day because the app says McDonald's serves them all day now, no one answered at all. Was disappointed when I couldn't get one. Cashier was very friendly though read more

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Drive through was super fast and friendly. Literally the quickest I've ever been through a McDonald's drive through and my order was exactly right. Order consisted of a meal and a few separate items and was completed perfectly and in record time. Thanks for the awesome service. read more

These are the rudest, unprofessional people I have ever had to deal with. I came here to get a quick dinner for my children and some of our food was not in the bag. The lady at the window parked us because I ordered fresh fish sandwiches. When the guy came out with our food and I checked the bag they forgot some items. I send my son to the window and she ask him for a receipt!!??!! You just parked us our order is still on the screen. Then they give him another bag and the order was still wrong. I go to the window and she keeps serving customers and closing the window in my face. I stand in the middle of the drive through and refuse to move. So instead of waiting for the sandwich you forgot I want a refund. Not only do you have to give me my 50.00 back you now have 50.00 worth of food that has to go in the trash. 100.00oss for you. read more

One of the worst McDonald's I've ever been to I drove for UberEats and I waited in a tremendous line just to get served cold food that was the wrong order at first and then went around again to wait in that dreaded line because the inside of the store was closed and once again was served cold food that wasn't worth a minute of my time the staff was totally unprofessional and looked at you numerous times before even coming near the window to serve you and they are clearly goofing off inside because you can see them, I don't recommend giving this place your money. read more

Terrible service, manager was on the PHONE for over 20min and was the only person on cashier, seemingly uncaring about the huge line of customers gathering in front of her. In her background were employees moving at a glacial pace and the endless orchestra of "overtime" beeps on orders assaulting the ears, overall terrible experience, I just left without ordering. read more

So when I ordered delivery they hung up on me before I ordered and when I went there in person for food they messed my order up so I had to leave empty handed read more

The most BS McDonald's in Hampton Roads. I live nearby and frequently go between the hours of 12am-4am. There is always an excuse for terrible service. EVERY time I am told the shake machine and frappe machines are down. one time around 2am I was told the shake machine does a self cleaning and was down, I asked when it would be back on and was told 7am. What machine takes 5 hours to clean. Tonight I was told it was a 30 minute wait due to a large order in front of me... I ordered anyway and it only took 3 minutes... they are just lazy and don't wanna work. read more

One of the worst McDonald's I've ever been in. Homeless people loiter in the dining room to the point where they have to be asked to leave. Looks like people are using drugs in the bathroom stalls too. People were outside begging for money as well. The people that work there are okay, but it's in a pretty rough looking neighborhood. Other than that it's your typical McDonalds quality food. I guess if you are coming off 664 and need to hit a drive through it's not so bad. But, three exits down off of Aberdeen there is a Wendy's, Hardee's, and a better McDonalds. read more

I don't usually eat fast food. This day however I went through this drive through for lunch. Everyone there was exceedingly friendly. ( talked to 3 different ladies) Food is typical for Mickey d's. But the people were exceptional. read more

Very good service and fast even thought they are always quite busy food is always fresh and made correctly!!!

A few days ago I got here to order the only breakfast item they don't offer all day at 10:54am. I was asked could I hold at the menu sign and I said yes but I want breakfast. The lady came back to the microphone at 10:58am. I told her what I wanted and they said sorry it was after 11 and now lunchtime. I said no it is not. She put her boss on the microphone and she said they didn't have any steak egg bagel sandwiches left. I said are you really out or can you make me a frozen one? I can wait. She then said it was lunchtime and I didn't get there in time. Now, at this point all the frustration I have with this location came out. They are always getting my order wrong. I say no onions on a sandwich, and they take off the egg as well. WTF? Sometimes they remove the egg and keep the onion. They will not give you napkins or condiments even when asking for them. You have to ask twice. I told them they were f'ing ridiculous and drove off. Today I order the same item. When I get to the window to pay the boss that was rude to me the other day said "I know that was you Thursday or Friday last week. I knew you would be back because you don't stay too far from me. We always try to serve you." I could have brought up all the times they screw up my order (which she is very much aware). All I said today was I was here on time the other day to order my sandwich. She kept insisting I was not and that they always serve me and to not be like that. The drive through line was moving slow so I contemplated canceling my order. I decided no I would keep what I ordered and give them a lovely review that I was going to do the other day. They didn't put the tomato on my sandwich that I ordered today. I checked it before I left so I made sure I got it. Its kind of disturbing that McDonald's have managers that stalk you. Another reviewer here said: "If I could put zero stars I would Awful Awful Customer Service . Rude disrespectful , non advancing employees. Unprofessional Managers . " Never again. This place sucks. They don't want to serve you. They begrudgingly take your money. The manager had an attitude that they were too big to fail. I watched the movie 'The Founder' which shows what McDonald's was like when they were first around. I would have thought it was just a movie because it seems like every fast food place acts the rude sad petty way this McDonald's acts but the only restaurant that acts the way McDonalds is depicted in that movie is Chic A Fila. They are all about customer service. McDonalds has stopped being about good service for several decades now. 0/5 stars (not 1/5. I can't vote lower). read more

They let someone drive around me while ordering to order at the window. Then they messed up my order after repeating it twice. Then they left food out of the bag. Seriously terrible read more

McDonald's food is pretty standard at most locations; this one is no exception. I rarely go inside this one, but from what I remember, the restaurant is standard issue as well. It's located in an area that means some suspect characters do come in occasionally, which discourages me from using the dining room. However, where this McDonald's stands out is in friendliness. The staff are unfailingly friendly and nice. Sometimes remarkably so. I always am greeted with smiling, accommodating faces in the drive-thru, especially in the morning. read more