Horrible. They are so slow. There's so many people inside yet the service is so slow. Then when we got to the window they said 7 minutes for the chicken sandwich which is ridiculous when we waited 10 minutes in line smh. What a freakin waste of time . Homeless in the drive thru coming up to your car read more

McDonald's - Slowest McDonald's ever - Fast Food Near Me - Palmdale, California

Worse McDonald ever gave my order to some one else and gave me the wrong order after 45 min u kidding me u get paid 20-25 and still low iq as hell lol read more

The worst drive thru experience ever !!!!!They told me to hold on for a minute 3 times ,no one ever came to the speaker waited over 30 minutes to order ,I could not leave because I was stuck in a line . All I wanted was an iced coffee !!!!! CEO Or owners need to go in as customers to see what's going on inside restaurant overstaffed hut long wait times read more

The food was so bad, we found a piece of shell of the egg!! INSIDE the sausage mc muffin!!! I called I was just telling them to be careful with their food, service!! But be careful when eating breakfast! You never know what's inside. read more

McDonald's - Piece of shell from the egg! My son almost chocked! - Fast Food Near Me - Palmdale, California

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Let's take a few minutes to review since my mobile order is not coming out and I'm here for 20min now. What a dump, i hope i don't get shot while waiting. This place I just once in a blue moon end up over here and the few times i have are always a disappontmnt. Will my food come? I don't know! Am I wanting to go in there and act a fool, yup. I would love to have a pic of the food but the food is non existent. I'm here on a Saturday afternoon and I'm the o my mobile order and the place is dead. Why is this happening? Can't wait to see the food, maybe I'll cancel the order, I dunno. What a dump over here. Don't come, this is a super bad joke and I'm the punchline right now. read more

This McDonald's drive thru is very slow. They've gotten my order wrong on multiple occasions. Went inside to tell them what I was missing and they're completely under staffed and it took for ever to fix everything. read more

They are so rude, beware with this people. They give your order wrong and if you tell them they get mad. They ask to order sauce with your order then you do and they dont give it to you, same they get pissed. Corporate needs to get into their staff they're beyond mean read more

Always a fucking probably here. If it's the order being wrong or waiting at a number spot for 30 minutes. Should close this location or get new staff. Fries are always old and stale. Overdone burgers. read more

Just moved around the area and every time I've gone every order is messed up every order.

Worst McDonald's I've ever been to 30 min for a chicken sandwich Horrible customer service They clearly don't understand the concept of "fast" food. Don't come here if you're in a hurry read more

Took me 30 min to get my two happy meals! Even when my ordered was placed in the app. My order was messed up! Don't get napkins or sauces like u asked for. read more

If I could do 0 stars I would. I have tried multiple times to give this location a chance and every single time it has failed me. I used my mobile app to order. It took them 30 minutes to give me a happy meal and small fries. Not to meantion the attitude you get when you ask for help. I'm surprised this location is still in business. Even though this location is only 5 minutes away from me I will never come back to get food from here. The one on Rancho vista has better service and is fast. I would recommend everyone to order their food from there. read more

The new set up and digital ordering has made the service worse not better. So slow and customer service is not good.

It's sad that California has such terrible customer service. One thing I see with every McDonald in this state is they all had you a drink with soda spilling from the side , rarely do I get asked if I want condiment . And it drives me crazy there are no napkins . Idk why these managers do besides play app games but when I managed a McDonald I never would of allowed such poor service waiting by the orders menu it always takes minutes to get a response so I just drive up to the window make the service timer longer. ... as corp I would maybe stress these issues , in Washington Oregon and Nevada I don't have this problem . read more

literally the worst mcdonalds ive ever been to in my 30 yrs of living !!!! waited 20 minutes to get my food and the frys were cold and dry. i made them make me fresh fries. the cup they gave me had a hole and the juice dripped all in my car. went all the way home and was missing food / sauces. went back into the restaurant to wait again for 10 more minutes for some strips. all my other food is now cold & the service is sorry!!!! do not eat here, go to in-n-out across the st!!! not to mention a guy was in also complaining because he told them no lettuce & suprise there is lettuce on his mcchicken, this place needs new management asap read more

To many People that barely speak English And customer service is bad and the workers go around emptying trash cans when there not even full because they barely get customers read more

If I could give zero stars that would be accurate. Sat in drive through line for 32 minutes and ended up leaving before even ordering. Who ever designed the parking lot definitely did not graduate top of their class for design and efficiency read more

This is honestly the worst McDonald's out there. Eveytime I come to this location they always short my order. I end up missing fries, chicken nuggets or a burger every single time. It almost seems intentional! Definitely not coming back to this location. Always check your order before leaving! read more

I waited 1 hour to get my food and the girl was ignoring me and so many people were waiting for there food after waiting for 1 hour they didn't give me my whole order there so slow read more

Honestly I visit this location pretty often, but today I order a kids meal for my son ahead of time and still didn't leave to pick it up right away. I ordered drive up and checked in as soon as I got there... ended up waiting for the food for about 15-20 minutes and called them, still took about 7 minutes for the food to be brought out... the service needs to be improved specially when it's a drive up order, that should be prioritized given the fact that it's ordered in advance with reason. read more

Had me sit in parking lot for my food and took over a half hour.... Just sit in the drive thru next time, if they want to keep their drive thru time down, they should hire more staff or something. This was a ridiculous experience.... read more

Why have a curve side if you'll never going to use it 30 minutes wait for an order while other people get there's while I watch them enjoy there meals read more

Takes hella long. Mcflurry is always out of service. Used the bathroom twice- that's how long we were waiting for our food

I would like to add an update on how McDonald's handled the situation after I submitted my feedback. I am very happy and surprised by the fact someone reached out to me the next day and approached me with understanding and no attitudes whatsoever to hear exactly what happened. Fabi did great in handling my feedback and compensated me for my meal! Also shout out to the manager that helped me out with getting my order and as well as apologizing for my experience and no attitude either. I forgot to ask for her name, but iykyk :) I hope they have all the support they need to avoid experiences like this, but thank you all for handling it properly! read more

Worst service ever. Please dont bother stopping at this mcdonalds. I waited 25 minutes in the drive thru line. Worst experience ever. Left my food. Didnt want to waste anymore time. read more

I've been to the drive-thru a few times, never had any problems, although today, I'm annoyed to report they were out of apple slices for my daughter's kids meal. But, the cashier noted this promptly, anticipating it by saying, "We're out of apple slices today. Will double fries be okay?" I appreciated that initiative. Again, this is the only issue I've had. The drive-thru line itself moved quickly. I am willing to return to this location. read more

Everything is bad: McDonald's has steadily declined in quality across multiple areas. The food is often overly greasy and bland, with inconsistent portion sizes. The service can be painfully slow, and staff are frequently disorganized, resulting in incorrect or incomplete orders. The cleanliness of many locations leaves much to be desired, with dirty tables and sticky floors. The atmosphere often feels impersonal, and the price-to-quality ratio seems increasingly unbalanced. With the rise of healthier and more diverse fast food options, McDonald's seems stuck in a rut, failing to innovate or maintain the standards it once set. read more

So I got in the drive through at 9:35 pm tonight and finally got my food at 10:30 pm. Totally outrageous. There is an In N Out Burger across the street that is less expensive and has more staff. Whoever owns this Mc Donalds is overworking their staff because they are pissed off they have to pay them 20 dollars an hour when In N Out pays even more. No excuse for having only 2 employees on a Friday night. I felt so badly for them. read more

Food terrible , they're always missing stuff from the bag and when I go back to let them know , they always have an attitude and snatch the bag back from me , the customer service is beyond terrible, I hardly see anyone sitting inside bc the ambiance is so bad , I really hate coming here but I haven't been back since 2022 read more

Bad customer service took me 30 min through drive thru everything is ridiculous. I had to return my my stuff back. Staff gave me attitude never again coming back to this McDonald's and the point of advice talk to your staff and try to make a drive-through a little bit more faster. We have a life out there too we gotta go work, this place we come to have a fast service but everything's wrong at this McDonald's oh and food don't want to go there read more

PSA happy meals no longer come with cheese burgers. It's just a burger. To add on cheese it's $1.53 more. read more

McDonald's - $1.53 for a slice of cheese ! - Fast Food Near Me - Palmdale, California

Do not go into the restaurant and think you're going to get any kind of customer service whatsoever. You absolutely cannot order from a human anymore. Trying to get a refill on your drink It's pretty non-existent. This has to be the worst McDonald's ever. So if you're going to go to this McDonald's go through the drive-thru don't go inside to sit down and eat. read more

55 minutes waiting on the drive thru!!!! Not an apology, or acknowledgement. Every time we come to this location there's always something wrong! Orders are always missing something! But today they topped it! 50 minutes stuck in the drive thru! There obviously isn't any management here that is interested in providing customer service. read more

Worst McDonald's!!! They don't have a line because they pull everyone over to the mobile parking spots I just ordered a number one doesn't take over 20 mins to get the food out . read more

Unbelievably slow wait times. they force the app and kiosk on you like it would make any sort of difference but it all takes forever

This McDonalds is horribly understaffed, and really dirty. The employees just ignore the customers for over 15 minutes, as they stand and wait. I will not be back. read more

McDonald's - Fast Food Near Me - Palmdale, California

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Worst place have been waiting OVER 30 minutes for a large regular coffee. They only have 2 people working one on the drive through window and 1 cook.... read more

Can't order food on any kiosk and they won't help on registers what's the point of this restaurant if they don't sell you food

this place is s****TY!!!! we just came from mcdonalds and instead of getting our hot coffee they give us hot chocolate that tasted nasty and water based and put foam on top like they were lazy to work today either that or they are high the manager needs to drug test their employee's i am writing to corporate of mcdoandls and tell them how they treated us they also messed up on an order today and their manager was there and told them off but keep your eyes on them please they are losy workers read more

Avoid 131 E. PALMDALE, #6. Both times I have visited this restaurant I have had to wait over 20 minutes for my order (2 happy meals and a #2a). The first time I used the drive thru and they asked me to pull forward (I will never pull forward again). The second incident was inside the resteraunt. Both times I calmly approached and asked about my order. Both times I was given unnecessary attitude by more than one staff member. However, the dining and play areas are clean (possibly from the lack of customers). The food was as expected from McDonald's, aside from NoT being hot and fresh due to the wait. I will travel the extra distance to avoid this restaurant. read more