They did not give ANY sauces. I requested bbq sauce. Typically they also give ketchup. I am angered by this failure in the mcdonalds system.

Food took FOREVER to come out even though ordered on the app plenty of time before I arrived. Ordered an UNSWEETENED iced tea. Got the empty cup to self serve and there was only sweet tea in the dining room. Waited at the counter forever to get the attention of staff to get me the right tea. Finally got it and it was sweet. Went back AGAIN for a replacement and it came back sweet again. I just threw it out. Every table was dirty. I ordered "for here" and my food came in a bag - when I pulled the nuggets out they hadn't secured the box and they went everywhere including the floor. This location SUCKS. I will NEVER go back here. I try to avoid McDonald's in general, so it won't be hard at all to avoid... read more

Burial professional service I request mocha frappe no whipping after they make me stay with the whip cream they scoop the whipping out mix a game with the leftover of whip cream after I repeat today and three times nicely that I can't have a whip cream read more

Service is pleasant. Food was hot. Filet o'fish. Yikes. Asked for cheese and got 1/4 slice lol In full disclosure, I only visit fast food places a handful of times each year, but I did expect a little better. read more

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Someone's not wearing their hair net, long hair in the food. missing item a few weeks ago.

Listen, I ordered a free six piece chicken McNugget with my free birthday item and this location gave me two medium fries. Excuse me. It's my birthday and you are going to waste my reward like that. I honestly believe that every single staff member should be fired who was working the night of October 11, 2024. I am so disappointed that I hope this store disappears. read more

McDonald's - Wtf. - Fast Food Near Me - Poughkeepsie, New York

Recently stopped in, and there was this extremely pleasant young man rather tall but very nice. He made sure my family and I were comfortable and really gave the place a warm feel, but some other employees who I can only assume to be managers were doing what seemed to be everything in their power to run him ragged while they sat in one spot and talked the day away... I swear it was like cinderella... wipe this, mop that, take this out, take that in, replace this, calling him like a dog when he was in the middle of something they asked him to do, then scold him for not being quick enough? You call yourselves a family of employees, but I've never seen a family treat each other like that. read more

I ordered an M&M Mcflurry and the one they gave me had M&Ms on top and then it was oreo?? I mean that's actually kind of gross because now I know they just mixed in the leftovers from another Mcflurry... Also it was layered in? There was more M&M on the bottom. I am IRATE. I expected more from such a refined establishment. read more

I got a DOUBLE cheese burger meal!! PLAIN!!!!!!!!!! The gave me one of which plain and the other was most definitely NOT PLAIN !!!!!!!!!!!! The people taking my order were SLEEPING !!!!!! And gave us the wrong receipt!! I am in OUTRAGE at this hour!!!!!!!!!!!!!!! read more

Someone on the kitchen crew this morning is taking pride in perfection! Ordered an Egg McMuffin & a Sausage McMuffin with egg and both were Exactly as they were meant to be. Fresh, toasted, hot, everything perfect. Been a Long Time since I've had an Egg McMuffin done right. Usually (other locales) burnt bread, cold cheese, something sub par. Not here! Also the drive thru crew were polite & friendly, and whole process was speedy. Sad that this is surprising, but a welcome surprise! read more

Came in tonight with a friend. Currently sitting in the restaurant as I'm typing this. We ordered our food on the machines they have. My friend got his regular meal and a large coke. When he got his food from the staff, they forgot to give him a large cup for his coke. As seen in my photos, the cups are available to grab once you get your order, thats why they are there in the front. So my friend goes and grabs the large cup and gets his drink. I'm still waiting for my order and the guy behind the counter says to me, "tell your friend not to steal a cup next time." First of all, what?? If he saw my friend take the cup, why did he not say something at the time? Also, why would he assume that my friend stole the cup, he can see his order if he really thought he was stealing. I told him I would show him the receipt and I did. At this time I was infuriated and after proving that we didn't steal anything, another employee jumped in and said "he said IF your friend was stealing." Are you serious? Trying to justify this guy accusing us of stealing a dollar item that we didn't steal. Love it. Terrible people at this place. Avoid at all costs. I mean they work the night shift at McDonalds so it makes sense. Also, plastic bags are banned in Dutchess County lol read more

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Somehow some way these people always manage to ruin your order. You would think with Marist across the street they would hire some competent employees. You can say your order slow and concise and they will still find a way to ruin your order. It really should not be that hard. Do yourself a favor and go to another McDonald's down the road or something. Don't even waste your time. read more

One employee called me dirty to my face - I found hair in my fries and multiple employees disrespected me to my face. Will not be returning.

This McDonalds is my favorite one to go to (in my opinion) because of course,it's closer to where I live and the cashiers are really nice! The fries are my favorite so far. read more

McDonald's - a pile of french fries - Fast Food Near Me - Poughkeepsie, New York

I was verbally assaulted because they messed up my order and then yelled at me that I didn't do it right. I am livid. Now I'm crying in the car because she was so mean. It was the manager that said this. read more

Iv never gone here without having my order messed up. Poor service. Long wait time. The employees have nasty attitudes. Will not do business again. read more

This place is unbelievable. I have NO CLUE why I give them a chance every few months. I can't even explain the ghettoness I've experienced here. Cursing by employees, to each other and to customers in regular conversation, drive thru employee IN HER FUCKING PAJAMAS complete with pink socks and flip flops and OH MY GOD the wait in the drive thru for NO reason. What is going on in this place? And here I am again, 10-15 minute wait when there's TWO FUCKING CARS here. Me and someone else read more

Had to wait for our order in the drive thru and when we received it we checked the order and the order was incorrect. We then had to wait for our correct order. However, the staff was very courteous and were actually the ones that suggested we make sure our order was accurate. Additionally, we were given two free Apple pies and got to keep the incorrect order that we first received. As a Marist college student, I was extremely pleased with the quality of service and glad to have this McDonald's as my regular location. read more

Called in with a reasonable question and was responded with a rude response. Not a big fan, if there is another McDonald's in the area help yourself if you're into good customer service!! read more

Now I am grateful they are open and there normally is not a issue up until today so this 1 star is strictly for my experience today and the manager. They normaly have two windows open at drive thru but not today so when what appeared to be a manager handed me my food I explained that the person touching the money shouldnt be touching anything else (Soda lids etc) and his response was "Sorry man Mcdonalds doesnt really have us do that". That response is not acceptable to me. read more

Waited 1 hour for my food. Never come here if you're an impatient person. Very bad service. 0/10.

I keep coming here when I'm drunk and I hate myself for it If you ever see me here tell me to go home 3 stars cause obviously I'm into the nuggets but they're disgusting read more

I stop here for breakfast on my way to work once in a while when they have promotional offers. At that time of day it is very clean, almost peaceful, and it's staffed by a super-efficient skeleton crew. It's a bit more hectic during lunch, especially when Marist is in session. read more

Worse experience at McDonald's ever. One car ahead at the drive thru. Waited over 20 minutes, before I called to ask the manager what was the problem. Spoke to JT very rude and nasty. Told me, if I didn't call the line would be quicker. He was making a shake. At that point I left. Won't be going back there. read more

Since they did the new renovations I must say that customer service is at an all-time low. They hired a whole new staff and this is the nicest way that I can say it are all completely ignorant the old staff was great. We have yet to get an order correct whether we drive through or We Dine In unfortunately the only other choice that's close by is the Main Street location and due to the element of which we can't go there because we don't feel safe although that element is now the staff at this Poughkeepsie location read more

Had a big Mac for lunch yesterday and had food poisoning all night. Stay away drive to Hyde Park for better service and they won't get you sick. Was sick for 2 days will never go back again. read more

Gosh, this place got big with the expansion of the self-service kiosks. However, when I had my order placed and paid (via credit card) the receipt I had the machine print never printed. Was told the problem laid in the thermodynamics of the ink. The employee - who was the Manager on Duty - mentioned she could print out a receipt, but after she looked around on her boards, found that she couldn't print duplicates for two orders (mine and my brothers' orders). It was breakfast time. I know I can trust my bank, but having something in writing saying what I had ordered would have been nice. (Also, before I forget...:this adjustment was made after I typed out the remainder of this review) There were no eat-in notifier chips on or near any of the machines. I ended up pressing in buttons that didn't designate what really happened. What happened? Why were there any of these notifier chips stocked on these machines? Do you not have employees re-stocking them at the end of the day? I know it's a new concept, but let's make it clear: learn the new stuff. Your one Kingston location has had these machines and this was less of a problem there at first. Otherwise, that order came out positive. Things went over real well. Likkity split the order came out. It was the right items. The manager tried to fulfill the order, and even asked me how many syrups I wanted (something that no other McDonalds would ever do). They filled my orange juice and I was ready to eat in about 5 minutes worth of standing waiting in line after the machine's mess-up. Later, after I finished my breakfast order, went directly up to the register to purchase a Chocolate Shamrock Shake (it was about 10:30am). The employee was unsure if they had the necessary stuff to fulfill my order (I knew they could, as they fulfilled my brothers' Chocolate Shamrock Shake in his order minutes before). The employee (who wasn't the manager) got confirmation that they could (I already knew that) and proceeded. The employee tried to ring up my transaction in the machine where there was another customer. I had a credit card with a chip as payment, and felt like I was intruding into this other customer's Comfort Zone. It went over well otherwise. The order came out and I was on my way in a few minutes. This restaurant looks spacious now. You now have a lot more space between tables, and you no longer feel cramped here. It seems like the Marist kids that used to work here, no longer work here (or at least not during the breakfast run when I came in). The floor was clean and clear. (Not like I was going to try, but...) I could almost lick the floor it was that clean. This is definitely something I couldn't have said prior to the upgrade. If it wouldn't have been for the receipt problem on the kiosk, this review would have been a perfect 5-star rating. However, you really did it to me. They never did tell me how they could remedy the problem. Even saying that you'd put a sign up warning other customers about the blank receipts would have sufficed, from my book. You seemed to have taken no action to remedy the problem. read more

this McDonald's deserves a 3-Michelle start rating and a James beard award! My mouth is watering as I imagine myself dipping the chicken nuggets in the buffalo scrumptious buffalo sauce ! The fresh friends are crispier than than the word "crisp" and the soda is so good I'd turns mg nips rock solid just my thinking of it. Nothing like a good old, juicy, perfectly cook burger to let you know how beautiful this restaurant is read more

This place is 24 hours yet for some reason they are never prepared in the mornings during breakfast hours. Their systems are either down or the menu is limited to something nobody wants. And if you do happen to order something it's not fresh!! I give up on this place. I have been here 4 times and have not received proper service yet. Not to mention the workers never apologize for your inconvenience. And this is one of Poughkeepsie's main McDonald's... it should NOT be! A complete waste of my time to drive over here for the 4th time! read more

I can't believe people give such little respect to Mickey D's. ;( The employees are nice, never got my order wrong. The floors are normally clean. The fries are AWESOME! Better than any I've ever had!!! Thank you, Mickey D! :D read more

This Mcdonalds is my preferred location - one thing that's very important when coming here is that this location attracts so many different diverse groups of people, and all of this depends on the time in which you decide to make a visit. For example, people of all different ages are there for lunch but after 8pm it's all Marist kids and and younger college kids from all over the place, half drunk and ready to party. This is a great location and definitely my favorite to go to late at night (as a student myself!). Service here can get slow but only due to understaffing. Food here is like any other McDonald's and the staff here are, just like the customers,very diverse and friendly. read more

To put it simply, I am nothing short of McDissapointed. Ahhh, McDonald's, a household name for many, and a main food group for a college student. The fries; crispy and golden brown with just the right amount of salt. The coke; chilled to perfection with just the right amount of carbonation and sweetness. The burgers; tender meat, soft delicious buns, and ever so perfect clover green pickles with the perfect crunch in each bite you take. Now, you've heard the perfect meal for any American at any time, but have you realized what's missing yet? THE KETCHUP!!! I was not only disappointed but DISTRAUGHT at how this establishment forget to add the most underrated part of any McDonald's meal after I had politely asked them to. I didn't mean to overwhelm them, however a staple to every McDonald's fry is their ketchup. Pulling a rookie move, I decided "ehh it's a gorgeous night, I have no time to waste. Let me get back home" without checking my bag for the ever beloved ketchup. I regretfully say that I am no longer satisfied with this McDonalds service after forgetting my ketchup read more

Just your run of the mill mcdonalds, nothing too fancy. Its kept quite clean and the staff are nice.

I have watched this mcdonalds go down the drain over the last year. Last night put the icing on the cake for me. Around 8:30-8:40ish last night i observed an employee working the register area turn around to empty out the old coffee filter - what happened next will make me never ever buy coffee from this location again- she pulled out the plastic piece that holds the coffee filter and stuck the whole thing in the metal trash can next to the ice cream machine behind the register to dump out the old filter instead of just removing it with her hands and then proceeded to put a new filter in without washing the piece she just stuck in a trash can that had old milk etc hanging out and then open the coffee and put it in the filter and stick it back in the machine!!!!! Are you kidding me???? So lets serve up customers bacteria with a smile smh!! She was skinny light skinned and has a pink bling iphone in her back pocket with minnie mouse type ears. I was order number 658. The restaurant has become dirtier and dirtier the last few months which is not normal for this location. Management seems nice but i think they play the friend role rather than boss role to their employees who now do whatever they want. The soda machines are filthy!!! Its a mess! Food was all over the floor in the cooking area- you mean to tell me nobody was available to sweep it up? Ice cream machines were dripping everywhere and what happened to the term "fast food"? Takes 15-20 min on average to get my order what happened to majority of mcdonalds 2 min or less? And tell me why oh whyyyyy do i have to use a machine to place my order? I hate those machines!!! They always screw my order up whenever i click to customize anything. Corporate needs to sneak in here under cover one evening for real! read more

Sitting in drive thru for 1 hour already, very slow service, smells like weed at the pick up window....

Ever since they made the renovations in this McDonald's it has been a horrific experience trying to get your order. I have been coming to this McDonald's long before the construction and never had problems or waited online too long. Now with one or two people in front of me I can wait on line for 20 minutes before my order is taken then you wait another 20 to 30 minutes for your order to come out period Mass confusion and the food quality has gone down. I have not gone in there since the renovation without having an issue with my orders. I order a sausage McMuffin with no Egg & I get a sausage biscuit with no egg. I ordered sausage burritos and their ice cold. Today when I ordered our food we ordered the sausage burrito Meal which comes with a hash brown. We also ordered a sausage biscuit and another hash brown and I checked the order before we left the window as we went to the drive-thru there were no hash browns and since we ordered hotcakes there was not enough syrup. I don't know why I just keep coming back but I don't think I'm going to be using McDonald's anymore. It's a shame I've been going for a very very long time to McDonald's and it's quite upsetting that they can't get an order straight. As for the renovations it is not friendly any more tables are not enough and not comfortable. Also the idea of having two order stations on the drive thru and both lines have to merge into one to the windows is stupid. I have seen jam ups they're so bad that would take so long to get your order. read more

This McDonald's will change your life when you walk in. It's futuristic, beautiful, colorful, tasteful, and has an amazing staff! My life is changed and I am not kidding. I have no words but go to this McDonald's immediately! read more

Only frequent the drive thru but, the service is always fast, and food always hot and fresh. The workers are polite, and they have never messed up my order. Cannot say the same for the one on Main Street in Poughkeepsie. read more