Slow, slow, slow. No staff at the front registers, no opportunity to refill your own drink and no more transparency allowing you to see your food made. read more

How the hell do you give a child a 4 piece nugget without nuggets? Piss poor management

staff taking orders could really learn how to sound happy to be here.

This place is awful!!!!! I've only lived in the area a short time! Came here 3 times! Tried to give them the benefit of the doubt! Thinking it's fast food, what do u expect! But NO! I expect at the least good customer service! The staff all seem loopy! Like they out of it or on something, food always cold or messed up!!!! They do NOT GAF! No sense of urgency! It's always a slow moving long line out the parking lot! They just don't care!!!! I will never return to this place! Ever! read more

Its crazy how everyone is complaining about it being slow when it's usually busy af and cars are constantly coming and going. I worked there and can tell you that people are only making reviews when its bad but not when its good. People love to hate and not give credit when its due but its okay. Not the best McDonald's but definitely not as slow as everyone is implying. read more

I go in to get something to eat, look around at the new building. Alike and say about the inside it is very sterile and industrial. I see that they have for video windows set up or you play share orders. So much for customer service. To front cash registers one was open 1 was closed nobody was in front stood there for a good 34 minutes before somebody finally came up to see there was a customer wait . Food per usual subpar drive rolls And just barely adequate. See heaven nice shiny new building and have done nothing about improving customer service or quality of food even with a shorter menu. This is just a sad statement for this company read more

For having two drive thru lanes, this place is slower than most with only one lane. Took 30 minutes to get food and then the Big Mac barely had any sauce on it. Don't waste your time, go somewhere else. read more

Ever since the remodel, it looks like they got a new staff. This team has been pretty great with customer service and getting orders correct! I hated the previous staff since they were rude, but McDonald's seems to have hired a great team to work there! read more

Waited for over 25 minutes in the drive-in line I'm still in line 10 till 4 Sun Sunday afternoon pathetic service

We simply ordered 3 sandwiches, 2fries, and 2large sodas, 20pc nugget and at the window the guy seemed like he was doing his job tending the mic and orders and the fellow employees in the back had us waiting up to 20 minutes in line till we had to finally honk to get whoever out of the window chatting with the customer at window, finally just when we receive our order and once we got there the order was still not finished, I saw about six people on shift that night June/1/19 at exactly 12:38 we finally got our food and saw three other employees leaving inside but the window guy was nice but if y'all can't hire people to do their jobs properly then I don't expect to go here anymore. It takes only 6-8 for mins to make chicken biggest in a deep fryer. Midnight with a full team and STILL can't get the "fast food" I pay for. Y'all employees need training all staff there aren't fully trained if this has still been going on and still management hasn't fixed it!? I'm sorry, that's crap!!! It should have been fixed and managed at the beginning. read more

This is consistently the slowest McDonald's I have ever been to. Each time I attempt to come to this location, I wait AT LEAST 30 minutes in the drive thru, while multiple employees are sitting right outside the entrance smoking cigarettes. I worked in the food service as a teenager, and let me just say, you guys either need a management change, or some serious training. When you're that busy, you shouldn't have four people on break at once. This is honestly becoming ridiculous. read more

went there Sunday 4-15-18 about 3:00 pm ordered a Big Mac Meal, got home and it was so bad I just threw it away. Had hardly any sauce on it very little lettuce, meat was way over cooked and the bun had to be so stale and dry it must have been sitting around for hours. The shake machine was not working, the Orange drink was not working, I asked if anything was working, and maybe that's why I got such a crappy meal. Will never go back there again. The only reason they get 1 star is because they don't have a 1/2 star read more

It's McDonald's so you always go in with slightly lower expectations but geez these people don't give a damn about anything. Went through the drive thru at the beginning of lunch and waited in the long line that had already formed. I know it's busy at lunch so this part isn't a big deal. Took forever to pay and got to the second window to get our food. The ladies were too busy talking about some personal bs to acknowledge I was even there. Finally came to the window and handed me my food. No greeting or anything. I guess this is the norm of the customer service. Took two bites of my mcdouble and bit into something hard. Not sure if the burger was over cooked or what. It was just the start of lunch rush so I would think it wasn't old, but who knows. It was gross and I tossed it. Went to the Panera down the street. Go to the McDonald's is Dunkirk. They're a bit better than this one. read more

This is by far the SLOWEST fast food restaurant I've been to. Waiting in the drive thru line is easily a 20-30 minute wait. The attitude of the employees makes the experience even worse, they act like they are being forced to work there. Very unpleasant and you're made to feel like you are inconveniencing them when you order. Forget trying the curbside pick up app at this location, the wait is even longer then the drive-thru. Drive to Dunkirk or pick another fast food establishment. read more

Cara & Jalen gave me great service and made sure my order was fulfilled correctly after the manger wasn't able to. Thanks!

We get 2 McDonalds in the county and they both suck. This one is the worst. Long wait for old/cold/wrong/ or missing food. As always it's usually management to blame. This food chain used to be a pretty tight run organization I don't know what happened to these 2 - even the ones in Virginia where they don't speak English are better. read more

It is amazing how the chick fila line can be wrapped around the store and the line is still quick. This McDonald's service is terrible. There can be 2 cars in line and you wait forever. You get your food and the fries are cold. If i could give it less than 1 star i would. read more

The stench of the restaurant was unbearable; I nearly vomited from smell. The store was filthy, I promptly left. However, before I left I noticed the cashier couldn't handle ringing up orders. A complete disaster! read more

The employees talk bad and laugh at customers to their faces. If I was the owner I'd be embarrassed to have such fools working for me. I wish I could easily find their info to send them an email or something, because how I was just treated at this establishment is UNACCEPTABLE. read more

I don't even want to give them 0 stars. Literally the worst McDonald's I have EVER encountered. Go here if you want to get stuck sitting in the drivethru line for at least 45 minutes read more

Filthy, awful McDonald's. Come on corporate. Shut this disgusting place down. The food was cold and the order incomplete. The counter was absolutely filthy. It would only take 30 seconds to wipe off the counter. read more

Always a line, that never moves at the drive in. You are stuck and cant get out because of the curb. After I to the window, got parked and waited even longer. The food came out but it was cold and the order was not correct. Same experience inside. People behind the counter but wait for food for very long time. Got the order and it was wrong. read more

Perhaps slowest McD's I've been to. Never fails to disappoint. Whether slow service, cold food, dirty store, or running McFlurries (!) they continue to not reach my ever decreasing standards. read more

McDonald's - the front of the restaurant - Fast Food Near Me - Prince Frederick, Maryland

Ok...have lived in the areas for about two years. This McDonald's is the absolutely the worse one I've been to in my life. Harsh? Yes, but its true. Here are some of the issues that never seem to go away at this location: CONS: - Insanely slow service - sitting in the drive thru line for over 20 minutes is not unusual - Machines REGULARLY break down (at least that's what the workers tell us while in the drive through line. I'm not convinced we are being told the truth). - - Just today (2/16/2016) my wife went through the drive-thru and was told "our system is down...you cannot order any food". This is a regular occurrence. - Quality of food is unacceptable - Obvious the staff could care less about service - - this suggests leadership is failing at this location to properly train and motivate the staff Up until this point we've put up with this abuse because there hasn't been many competitors in the area. But Taco Bell across the street has MUCH better drive thru service and now they serve breakfast. So until McD fixes the problem, we are done with them. I just cannot believe how the corporate office continues to allow this. They have access to, for example, drive thru wait times. There is a standard by which all locations are to meet. Hope you all find this review useful. read more

Slowest service ever. Went in to order food but long line and slow service so I went through drive thru and it still took awhile to order and get through. read more

Let me start off by saying we were going to go to Wawa, for food, drinks, and snacks but my son had no shoes on and it was raining a lot tonight... I noticed that this Mc Donald's is only 1 star according to yelp reviews. I got great service. "Yes Sir." "No Sir." Fresh HOT food. I want to thank Isaiah for the great service. read more

I'd give this location 0 stars if I could. The drive thru at this location is always slower than molasses. Workers are rude and are on their cell phones while taking cash or credit card. Then they get attitudes with customers. This inside is disgusting along with their employees. If this location gets a remodel like Dunkirk did, they better remodel their employees too. By far one of the worst mcdonalds I have been to. read more

This McDonald's always has the worst service and takes forever. If you have a 30 minute lunch break, go somewhere else. You will spend most of your break in line, regardless of how many cars are in line. When Chick-fil-A opened, I thought for sure it would get better. I've been three times, there's usually not much of a line. Unfortunately the service hasn't gotten any better. No smiles, not polite, take forever. I'm not sure what it is about this location, but they can never seem to get people who know how to provide service. read more

Horrible staff messed up my order and than picked her nose and wiped it on the counter never again

This McDonald's was absolutely disgusting ALL the drinks were FLAT!!! Every single one, customer service was bad the cashier was very VERY rude there were workers all over the place on there phones while making food on their phones sitting down, the food was disgusting one of my kids got sick he had a quarter pounder with cheese. I don't not recommend this McDonald's and I will be calling the county inspector and the health department to go check out this McDonald's people should not be eating here read more

Wretched, is but just one word to describe this McDonald's, I have had multiple occasions I've overheard the employees talking rudely and the service is just atrocious! Like yes I understand you work at McDonald's but can you stop talking and looking at me like you hate me.. and then the food, don't even get me started, When they get your order correct you have a fifty fifty chance it'll be made the way it's supposed to or not, for instance I once got a half of a McRibon a McRib bread loaf, I once got a nasty thick white sauce on my steak egg and cheese bagel of which that sandwich doesn't come with sauce, and one of the last straws was tonight, I ordered a Double quarter pounder along with my families other food items and I come to find out that I don't have a bottom bun piece, like how hard it it to remember the bottom bun. Overall if this store could get a lower rating then one star it would be receiving one. Not to mention they're old drive through was perfectly fine the double lane one was unnecessary and they don't know how to run it properly. Peoples orders get mixed up left and right, and it doesn't help the teens working as the main employment don't pay attention to what they're handing out or if it's even yours or if the quality is okay. Do not visit this McDonald's you will want your money back one way or the other. Go to a different one. It will be worth the trip and save you a lot of frustration! read more

This is hands down the worst McDonalds in the history of McDonalds and that is saying a lot. I like to have an egg sandwich in the morning and since this place is almost right across the street from me, this is an obvious choice. I have stopped there every morning over the past two weeks, at varying times in the morning, from 5:30 am to 9am, and every single time they take FOREVER. Completely unorganized and unprepared for even a single customer at the drive through, and God forbid there's three cars in line. Today was the last day I will give them a chance. I was second car in line and after several minutes I got to the ordering speaker, they didn't take my order, but instead told me to pull up to the window. When I turned the corner I saw a traffic jam of cars everywhere waiting for their order. I left without ordering and drove to Dunkin Donuts where there was a line of at least ten cars. Took about three minutes to get through the drive through line, get my food, and get back on the road. read more

So, I get it, it's McDonald's, not a fine establishment or anything, but usually it's a decent, quick experience. Not here! It started out normal, we placed our order (which I'll add was just two apple pies and an iced coffee, nothing complicated), we get to the window and the guy hands us the wrong sized drink. He checks and corrects the mistake. Then we're told that they didn't have the apple pies that we ordered, that it would take ten minutes and they continued trying to get us to take strawberry pies, ice cream cones, cookies, you name it. No, we ordered apple pies and that's what we wanted. We continued to politely decline, and finally asked for our money back. Then they only gave us part of what they owed back. Needless to say, the process took ten minutes (long enough to get the pies anyway). Will not go back to this McDonald's, and I'd advise you not to unless you're looking for your order to be messed up with a side of terrible service. I'm not loving it! read more

This is by far the worst McDonald's I've ever been to! 20 minute wait for a coffe and egg mcmuffin...and then the mcmuffin was the wrong kind. Absolutely inept service. Go to Dunkirk. read more

This location is awful, do yourself a favor and drive to Dunkirk in you are really craving McD.

gr8 servis . the fud was gud . i luvd the fud . i wood cum agen . disponted tht no plae era thou . all pepol workeen very ugle and tht was dispont . i screem masheen was lazee . plees fire the i screem masheen . read more