Terrible service. Came in tonight and it was a full 6 mins before any employee even acknowledged my existence there. And they looked at me when I walked in. I didn't get so much as a "hi, hello, welcome to fire house subs. We'll be with you in a moment." Not even so much as a "wtf do you want!?" NO NOTHING! And then when one of them did decide to stop ignoring me to see what I wanted, all I got was a stare. Still not a word! Like I was the one expected to talk. Get some employees that understand what customer service is, or shut it down! read more

I normally don't have a problem with Firehouse's sandwiches, but the club sandwich I ordered the other day was WAY subpar! I get my sandwiches pretty basic, meat, cheese, mayo, mustard only. No lettuce, no tomatoes, etc. But this sandwich barely had anything on it! Too much mayo, no deli mustard (I asked for mustard and mayo), and barely any meat and cheese (honestly didn't taste any cheese). read more

This was my first time eating here, and it was an amazing experience! My brother had been before and assured me it would be great--and it didn't disappoint. We initially planned to get our food to go, but the outstanding hospitality of the manager, Wilson, convinced us to stay and dine in. His excellent customer service and engaging conversation truly enhanced the experience. The food was phenomenal, and their assortment of hot sauces was the cherry on top--we had a blast trying them all! I highly recommend this place!!! read more

Firehouse Subs - Pepperoni Pizza Meatball Sub - Sandwiches Near Me - Waldorf, Maryland

Food was amazing. Sandwich and soup were hot and fresh. They don't cheat you on the meat. Oh..and the french fries are a great addition to the menu!!! Awesome customer service!!! Can't say enough about them! read more

I just recently started ordering from Firehouse Subs and although most times the sub is good, the sandwich is never made to my specifications. Tonight, my sub was supposed to have roast beef, turkey and ham and there was only one meat on the sandwich, no cheese which is standard for the sandwich and minus the Italian dressing that I like. What's even worse is that they attached the receipt that shows what was ordered and it still was missing multiple ingredients. I think my time of ordering from this place is done read more

Usually when I walk into a firehouse subs someone says hello and welcome to firehouse, nobody looked up or spoke . The register service was very good, he was very helpful and patient and fine with putting in my numbers for points . I was torn between the hero which I have had before and in my opinion is one of firehouses better sandwiches but I thought I would try something different and went with the Italian , I would probably not get this sandwich again the bread to meat ratio is off the pepperoni and salami are sliced paper thin and should probably be doubled up on this sandwich as is the sandwich is doughy but the ingredients are fresh from now on I would just stick to the hero. That sandwich has perfect balance. read more

Ordering from this location through third party is not the move. My order is either completely wrong, or cold, sloppy and unacceptable to consume. Today I ordered the limited Thanksgiving sub, with stuffing and cranberry sauce. I received a dry sub, with just turkey. Disappointed is an understatement. How is this location still operating so poorly. I don't like driving to the actual location because it's so inconvenient so I'll have to stick with Jimmy John's or Jersey Mikes when I want a sub. read more

Firehouse Subs - Thanksgiving Sub however they didn't add stuffing or cranberry sauce smh - Sandwiches Near Me - Waldorf, Maryland

Awesome customer service by Farth!! He graciously assisted me with my online order on the app to add my coupon from T-Mobil. Thank you for your patience and support!! read more

Spent 52$ on 2 subs and 2 mac n cheese Subs barley had anything on them i had to change my order 4 times due to them being out of almost everything. The two employees turned customers away at 8:15 due to them closing at 9:00 then continued talking about the customers as they walked out irritated. I will only eat here again if the manager is working he has always insured everything is done correct and everyone's happy read more

Firehouse Subs - New York Steamer - Sandwiches Near Me - Waldorf, Maryland

Prefer to other sub shops. Tasty and service is quick. Always enjoy the sandwiches.

When I'm in the Waldorf area, I often stop by this location and get my usual, the medium Firehouse Meatball combo with chips and a bottled drink. I order on the app and it's typically ready by the time I arrive although I sometimes have to wait while they prepare my sandwich. I'm usually in and out and am always satisfied with my meal. Something I noticed during my last visit and didn't at first...the bottled sodas are not 20 oz! (Well it wasn't during my last visit) They are 16.9 oz bottles. I wasn't even aware that was a thing but happened to notice one day as I was looking at my drink. It's not a huge deal as I shouldn't be drinking that much soda anyway but it was jarring because I was expecting the typical 20 oz bottle. The next time I visit, I'll find out if it was a one off or their standard...TO BE CONTINUED. read more

Great sandwiches. To-go is convenient with no waiting. Casual dining area is welcoming with free refills on fountain drink machine and TVs.

Decided to get a salad to have for lunch during my work day and settled on the Hook & Ladder. The food was picked up the night before by my mom so I didn't see it until pulling it out for lunch the next day. It was full of toppings such as cucumber, cheese, peppers and tomato. Underneath a MOUNTAIN of meat and very little lettuce that was mostly stems. First and last time getting a salad from this place. While it was packed in the bowl, which is nice, there was entirely too much meat for me to enjoy it. read more

Firehouse Subs - Hook & Ladder Salad with no flash - Sandwiches Near Me - Waldorf, Maryland

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I love firehouse subs and I loved this location. The servers are so nice and the location is well kept. As a franchise, firehouse subs is reasonably priced. But this establishment is polite and well kept. There was ample parking as well as seating. Kudos to one of the employees, the name said Jonathan on our receipt. He was very social and engaging. My fiance and I went on a weeknight and there was no line and the service was quick. He orders the Engineer and I ordered the Turkey Bacon Ranch on wheat. We both agreed the TBR was better than the Engineer. I'm not sure if all the locations have this, but they had a cute kids corner. My only issue was my failure to notice the display of available sauces. I wish I saw this sooner to be able to try them with my sub. Otherwise, everything was on point. Can't wait for my next visit. Until next time, ring the alarm because this place is on fire! read more

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I placed an online order and when i went to pick it up, the staff had not made the order. They were actually breaking down the equipment early and said they were only serving cold sandwiches. I explained that i had placed and online order and they just looked at each other in a daze. When i repeated my order, they acknowledged that they had received it. I explained that if they didn't want to or couldn't make it, i would accept a refund, however, apparently only the general manager can give refunds (he wasn't there). So i waited 15 minutes for them to fill my order, then i started getting excuses " we don't have this bread," "we don't have pickles," "we don't have lettuce." So it was decided that i would just come back the next day to get a refund. I was asked what time i was coming back, i explained that i had to work, so it would be closer to 4 or 5 pm. I came back the next day, they immediately tried to offer to make me the sandwiches. I explained that i no longer wanted the sandwiches, just a refund. I was the told that out of the four people working behind the counter, no one could give me a refund. They call the manager and he told me i had two choices, let them make the sandwich or come back the next day for a refund. I explained that this was unacceptable, as this was the second day that i was here to get a refund. He again explained, with no apologies, that those were my two choices. Also, the manger never explained that he leaves everyday at 4 pm. Long story short, i ended up calling corporate who agreed that it should have been handled differently and explained that someone above the manager would be contacting me. I still have not received a call, email, or smoke signal from anyone. I eventually had to contest the charge via my bank. After five days, i finally got my money back. This is the most ghetto sub shop I've ever been to. Do not suggest going. It is apparently under new management and has new untrained employees. read more

I want to provide an update on my review of this location. The General Manager promptly addressed my previous complaint. I visited the location today & was glad to have the opportunity to thank her in person. I love Firehouse Subs & it's always nice to know when your business is not only appreciated but when any issues are quickly corrected. Thank you. read more

This is by far the slowest establishment I have ever gone to to get a sub. I put in a online order and then still waited for 20 mins for my sub. This is crazy. The staff looks at you like your not speaking English and are spinning circles in the center of the kitchen. Then after 30 mins I went back to the register and they said they put my order on the rack. Smh read more

Sandwich was soggy and covered with mayo all over isn't mayo supposed to go in the sandwich not outside?

I think they have the best subs in town. I eat here for lunch on a regular basis. Always very good. Get a local discount card to get free chip and drink. Well worth it. read more

Satisfying....that is the word that describes my first visit to this sub shop. I ordered the Italian sub (bread toasted). Though the sub was lathered with more mayo than I prefer, it was stacked with meat and cheese. I'm glad that I ordered a medium as suggested by the server instead of a small because I enjoyed every bit. I'll be checking this spot out again for a quick bite. read more

Firehouse Subs - a close up of a sub sandwich - Sandwiches Near Me - Waldorf, Maryland

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Realizing it was New Years Eve, I called around noon to see what time they were closing, and was told 8 PM. When we placed an online order just after 5 PM , we received a phone call about 5 minutes later informing us they actually closed at 5. They refunded our credit card quickly, but now we had to scramble to come up with a meal. Not the end of the world, but we were disappointed. read more

Feb 23, 2023 1:38 PM I was just at the Fire House sub in Waldorf. I was told by the FH manager they were very busy with online and call in orders and I would have to wait 8 to 10 minutes to place and order. I said OK I will wait however, about 3 minutes later another customer came in to the shop and he immediately waited on them. I have seen this often the customer he waited on was white so nothing new hear just wanted to express poor customer service. I will not be buying any sandwiches from Fire House subs........... read more

I am writing this review because I received outstanding customer service tonight in Waldorf, MD! I ordered the hook & ladder salad. The manager Wilson was very friendly! I look forward to my next order as the food is delicious! read more

Really delicious subs! WORLDS better than Subway! The meat and toppings seems really fresh and freshly sliced. The BLT sandwich was so good I could've eaten two! lol The staff were very nice and friendly as well! I think we need one of these in the Northern Neck of Va now! read more

The customer service is terrible, employees arguing amongst each other cursing. A bottle of Jameson was on the table in the open for customer seating. Serving frozen meatballs to customers knowlingly and laughing about it. Waldorf has truly sunken. read more

I went in and ordered two hot steak and cheese subs. Sat down to wait and noticed one of the guys making them, holding and draining what looked like a "boil in bag" container with the steak for the subs. The subs were so disappointing. A cold sub roll, and low quality meat. This was to go, no drinks, just the subs and all for around 21.00 . Will never go back. read more

Waited 23 minutes for a sub. There was only 1 customer in front of me. 5 staff members behind the counter- 2 working, 3 just standing around. If they explained that they were experiencing difficulties, I would have understood. Their nonchalant attitude convinced me to never return. Some training in customer interaction would help. read more

08/2023 and this company still has its prices inflated and dinning is has net returned to what is was. Corporate greed has ruined firehouse subs. read more

I wasn't sure what to think of this place, I had never been to a firehouse subs before. The decoration is inviting, they had several employees behind the counter, and it smelled good. I immediately noticed while looking at the menu that they didn't have fries. How do you not sell fries when you're a sub place ?! I'm not a chip person when it comes to dinner. I came with my husband who "wasn't hungry" and he didn't want to eat because he was going to the gym. So while deciding on what to order, he suggested I get the turkey bacon ranch. I was tied between a few sandwiches, but I ended up getting that. The combo (drink and chips) comes out to about $10. The food took a while to come out for just a sandwich. There was a lot of people behind the counter and it wasn't all that busy. But I guess since they're new they'll probably get it together soon. Overall I really enjoyed my sandwich and my husband who wasn't hungry ate the other half when I offered him a bite so he must have enjoyed it as well! We also asked for a sample of the brisket because I'm picky when it comes to that, but I prefer the brisket meat from Asados grill over theirs. We will come back to try some other sandwiches though. read more

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My family comes to this location A LOT!.....today I was super disappointed. We placed our order online like we always do. I get there and still had to wait a good 10mins because our food hadn't even been made yet. So ok cool I'll let it slide I get it lunch time busy ok cool....we get home my son's sandwich has no sauce on it all literally just bacon and chicken umm where are the other fixings?!? I husband opens his sandwich and barely any meat at all and also missing fixings....I will say we've usually always gone around dinner time. But I didn't think lunch time would be any different. Definitely disappointed read more

My husband and I ate here tonight and it was our first ever visit to a Firehouse Subs. I must say we were very pleasantly surprised! It was a Wednesday night about 8:00 and they were pretty busy. Several people took carry out orders and there were quite a few other diners inside with us. My husband got a medium (8 in.) Meatball Sub and I got a a medium New York Steamer. We both thought the subs were delicious! One of the main things that stood out to us was how soft and fresh the bread was...it really made the sub! I thought there was a good portion of meat on the sub and they weren't stingy on the toppings either. We added a combo (2.39) to get a bag of chips and a drink. They have those Coca-cola Freestyle machines which I am not a fan of at all! The Coke just doesn't taste the same coming out of those as it does a regular fountain machine. I think I'm in the minority for not liking these but I just don't care for them! They did have Sweet Tea in a separate dispenser which was decent so I chose that instead. All in all it was a good visit and I definitely look forward to coming back again. There were a couple different subs that looked pretty tasty that I'd like to try! read more

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I used yelps grub hub delivery to order two subs. The steak and cheese and the brisket sandwich! The subs were delish! The bread was soft and hot, the meat was hot and toppings were fresh! I was surprised that everything tasted so fresh as if I were eating in the establishment. The delivery person was quick, nice and it was very easy to place my order. My order arrived in less than 40 minutes and I live in a rural area. I will definitely be ordering from the Waldorf Firehouse subs. It was an outstanding experience and much better than most of the other restaurant delivery services in this area. read more

I ordered my sub thru yelp. I was juicy and delicious. Staff was very kind. I will be back. Thank you!

I have eaten here 2 times and experienced having some sort of plastic in my food. The first time was August 2017 and again today. I don't understand how plastic can be missed in a sub or a salad. I do not plan to go back to the firehouse sub. read more

I don't know what training is going to make sandwiches but every time I get a sandwich it's always sloppy and soaked. You can't even hold the sandwiches and eat properly with out having messy hands and the meat and toppings falling out and making a complete mess. Nope this ain't it!! read more

I will never visit this location again probably the restaurant ever again. The guy had his mask on wrong. Nose out and talking the entire time. Nobody at the register and when he did appear he was rude. Lack of customer service. Only stems from .management read more

Great food for a quick lunch even dinner. Very fresh ingredients. The staff always welcome you as soon as walk through the doors. Great selection of subs and toppings. Very hefty subs for a great price. Sign up for rewards to earn things such as free dessert free small, medium, or large subs. So worth it in the long run. Will also save you money. read more

Firehouse Subs - This menu includes all of the hot specialty subs. - Sandwiches Near Me - Waldorf, Maryland

I ordered delivery and the order took over 2 hrs to arrive and then it had a sub missing. When I called to ask about the sub, the person on the phone was very rude. She told me that they would send another sub but I had to wait, they had two more orders ahead of mine. I complained, but since they had already gotten my money I figured what the ... after I hung up, I got a call back about 10 minutes later and was told the sub would be delivered right away. I think this was the manager, not sure. Either way, I wasn't impressed with the food or service when I went there, and unfortunately the delivery was even worse. I will have to wipe this place off my list. Back to Jimmy Johns I guess. read more

I ordered a pickup order from them on a Sunday not realizing that they were not open. I go into the store the next day at 12:30 to inquire about the order. A very rude woman behind the counter tells me that it's sitting on the wall for pickup since they opened in the morning. When I inquired about a fresh meal or why wasn't I contacted her attitude was rude and unprofessional. She refused to make a new One or apologize for the over site of my bag being the only one on the self all morning. Mistakes are made and that's ok, but her attitude, tone, smirks left a sour taste in my mouth. I will NEVER be back. I'm afraid to eat what she made because of the bad attitude. read more

Took a little while to get our food, but when we got them they were absolutely delicious. Richard MOD very apologetic and made sure we were happy. Will return again soon. read more

Firehouse Subs - Delicious steak n cheese no more! - Sandwiches Near Me - Waldorf, Maryland