Even though we stopped here at prime lunch time, the staff was able to serve us pretty quickly. The inside of the restaurant was clean. It was very crowded and there were a lot of screaming children, but not the restaurants fault. Food was hot and good! read more

This McDonald's location is absolutely horrible. The staff is extremely rude and the customer service is completely unprofessional. The restaurant isn't clean and one of the ice machines is broken and the staff doesn't even care read more

Oct 25 Service was ehh, took almost 30 mins to get my food. Staff wasnt rude but they were definitely not friendly. one of my orders, a McChicken sandwhich must of had 1/2 a jar of mayo on it. Fries were cold and had no salt on it. Was Missing things and things I asked to not get I got. i guess this is the new usual. My Star Rating System, since there cant be a 0 stars, I rank my decisions to eat somewhere again as: 1 star - if someone else buys it I won't eat it, I would rather go hungry. 2 star - if I'm hungry, no other options are open and someone buys it - I would consider eating it 3 star - I'm ok with eating it as long as someone else pays 4 star - I will eat again and pay for it and be a semi-regular customer 5 star - I will travel for good food and pay good money and be back on a regular basis and maybe even pay for yours just so we can go read more

Thrice thru was super slow. The workers look like they are bored out of their mind so customer service is Terrible. They don't greet you or say anything just hand you your stuff. read more

McDonald's - a side view mirror of a car - Burgers Near Me - Quinton, Virginia

They always ask you if you want sauce packs, but you never get them and then when you ask them, they get crappy and say we're gonna charge you for that also asked for a large meal and got a medium read more

This is the slowest McDonalds in all of America. Inside and outside. I'm not sure if they are in there partying in the back and dancing with the McGriddles but if you don't have a spare 39 hours and 45 mins to wait to get your food don't come here. The food is like any other McDonald's you get what you pay for so it was fair. I got a McGriddle and hash brown pretty hard to mess that up since they were in the back dancing with them instead of pushing the line. Fast food I think not. You need to pull-up in the drive thru with a full tank or else you'll be out of the gas the time you you get your food. Had to add this after cause where is the rest of the McGriddle. read more

got multiple orders wrong. It took too long for food to get to us. They weren't very nice. Small and unclean

Bag covered in grease, nasty attitudes, egg shell in the egg and cheese mcmuffin That should tell you enough about These people that work here they are careless and lazy if you like starting your morning off with a yelp review this the place for you read more

Glad my usual rest stop was available. Frequently travel from the DC area to Hampton Roads, and this Golden Arches is often my breakfast or lunch spot. It's on 64 close to 295, the Richmond Beltway, and getting to 95 where the real trek is. Driving this route can be tiring, and it's best to have good reflexes. Todays cheeseburger meal, and the caffeine in the soda helped. Have always had good service here inside. The drive thru is a mixed bag. Then again McDonald's is like that internationally. This is a clean location. If you're in the area it's a good place to rest a few. Driving this route requires your attention, so this could be helpful on that. read more

McDonald's - a hot dog and french fries - Burgers Near Me - Quinton, Virginia

Is there a "cancel order" button I can press? Over 30 minutes for chicken nuggets and fries? Having to ask two times for order status? A sit down restaurant is way faster. Honestly, the worst operated fast food chain I have ever seen. read more

slow service and rude workers, food cold and tasteless, bad place to eat.asked to speak to manager and he could not help resolve my situation.workers are not trained well and have no people skills especially the manager, tyrone read more

Asked for a Big Mac meal and they gave a double cheeseburger meal. They wouldn't correct it .. I guess you can only ask for what they have prepared at the time . Great workers McDonalds. Do better hiring read more

Avoid this place.. No bacon on a Sunday morning. We ordered from kiosk and it prints a blank order sheet And you can't have mustard packets... To dangerous to give out... It is freaking mustard people read more

Longest drive thru wait ever...and at 3:30 in the afternoon! Ordered a quarter pounder with cheese and had to sit and wait 20 min for it!

If you've read my reviews then you already know how I feel about McDonald's in general. However, it is still a fan favorite amongst the kids, specifically my boys. We are headed to Richmond and made a stop for gas and everyone wanted something different to eat. The boys wanted McDonald's. This is a very large McDonald's very clean parking lot. The person operating the drive-through was super friendly and very nice. However when my husband pulled up to pay we realized that they did not type in the order correctly. My oldest son ordered a 20 piece, large fry and a sweet tea. My youngest son ordered a six piece w/fries and sweet tea. When we pulled up to pay we realized they only rang up one 10 piece and one six piece so we had to add another 10 piece. The total of the order was $20.11. My oldest son seems to think that those prices were a little bit higher than what we typically would pay in our local area. However I cannot 100% percent confirm that, at this time as I don't frequent McDonald's. As we received our order my youngest son proceeds to open his six piece nugget and had an immediate response of "they did me dirty". Apparently they had given him 4 chicken nuggets as opposed to six. And my oldest son is in the back complaining that his frie lacked salt, in his opinion they had no salt at all. I'm adding this review just to show that I have yet to go to any McDonald's where my order, the service, and everything else in general is above average. However, my children have to learn on their own to stop frequenting businesses that just can't seem to get it right. read more

McDonald's - a menu in the window of a car - Burgers Near Me - Quinton, Virginia

See all

This has to be the slowest McDonald's I've ever went to. Line wrapped the building for drive through and 20 people inside waiting for food also. The service here is extremely slow. I aged 10 years waiting on my food. read more

Horrible service the workers ignored everyone and acted like they were doing customers a favor by being there

Here on vacation and stopped by this McDonald 1412 ordered via the app in store. There was no paper to get my order number. There was no one at the register, I finally got a person attention and asked for a manager and the person I asked stated she was a manager then walked by me without assisting after 4 times of waking by me I asked her can you please assist me ? She Gomes over to help me and rings up my order and walks away, I told her excuse me my dad needs to pay for his also... and 4 additional people behind me. This same female manager with dirty blonde hair and tattoos all over her ( she would not provide her name) continued to walk by us without assisting. I was able to flag down another employee nice. Young gentleman who advised he aaa also a manger to get my money back we had been there in the store for 30 minutes already! This is absolutely Horrible! I understand they were short staffed but that is NO EXCUSE to ignore the customer Do better McDonalds! read more

Really slow and disorganized. Clean, but really slow. Don't stop if you're in a rush. read more

Waited inside to order for 10 minutes, multiple workers made eye contact and quickly looked away as to not have to take my order, shrugged off when we asked to give our order. read more

Went here today and ordered a hamburger and small fry and small coke.....total $6 and something. Got to the payment window and handed the cashier two five dollar bills, and the cashier says "I can't give you any change". I asked twice what she was talking about ... no explanation or anything, just kept repeating " I can't give you any change". I told her to give me my money back and left. Wtf is going on at this place? read more

Slowest drive thru ever. Ordered with mobile app and still waited 15 min for 2 breakfast biscuit meals. Then they forgot our straws and we had to park and go in. And the chocolate milk wasn't cold...don't stop if you are in a hurry! It is not "fast" food! read more

Waited in the drive through after ordering at 7:51pm after paying went to the next window while we sat there for 16 minutes waiting for our food. My order was double cheese burger no onions, which was on the clearly marked on the special order that was taped to the burger. Before we pulled off I look and full onions. Went inside they just looked at me like god for bid I complained. Said it was suppose to be a double cheese no onions I showed the not so nice lady and she just looked at me. I said I would appreciate a new one done correctly. I stood there another 10 minutes while the young man with his hair hanging down a coat own with a mask that is not covering his face but co wrong his chin? Food all over the floor place was trashed. Never said I'm sorry kiss my ass nothing. Best thing to happen to this McDonald is the health department comes in and closes them down! read more

The Big Mac was pretty good! The bun was nice and soft, the beef was cooked well, and the sauce was flavorful. The fries were also crispy and delicious. Overall, a decent meal from McDonald's. read more

Service is absolutely horrible. I'm from the NY area, I've seen some bad service. I waited in one drive thru line as someone in the next line was ordering. After that person was done, nobody addressed me to take my order, so I waited. A few minutes later, another car pulled up to the other line and was immediately addressed. Thinking that my lane wasn't working, I pulled up to the window. The woman at the window had the order for the other person and when I said that wasn't mine, I needed to order, she rolled her eyes and told me she's busy, I have to wait and slammed the window shut. She was an obese woman with a West Indian accent. I got back on the road and drove several miles to the next. I know good help is hard to find, but employers need to have some type of standard. That woman isn't cut out for any type of direct contact with customers, put her on fries. read more

Wow is all I can say. This place lacks anything a fast food place should be. It is not convenient at all. They are slow, they mess up every order. They only good thing they have done is make me cook at home more. Thanks for that! read more

On June 3, 2021, I purchased a cheeseburger, french fries and chocolate shake. It was late afternoon between lunch and dinner. I ate 1/3 of the burger, a few fries and the shake. Approx. 9 pm, I experienced sharp stabbing pains in my stomach at the bottom of my rib cage. Following the pain, there was violent projectile vomiting. This scenario continued for approx. 6 hrs. I am a 63 yr old widow that lives alone with no one to call on to help me. Although this experience was very painful and frightening, I am so very sad that this has destroyed one of my favorite things to do. Stopping at Mcdonalds for a treat is something I have done all my life and I will miss it, but I doubt I will ever trust Mcdonalds again. P. Jayne Ballengee read more

The morning service is great and the staff is very friendly , the evening service however isn't as great . Food is often wrong and it takes a long time to get the food , the " managers" seem to be more concerned with socializing than customer service and they aren't very polite . Curious if anyone ever gets the correct and complete order ? And I wonder if the owners of this franchised store reads these ? ..they have an email for the owners posted on the window .. so I wonder if emailing them directly would make them take Notice of the service that isn't very good at this store .. and if they realize that most of the people in the area consider this store a joke ... read more

DO NOT GO TO THIS McDonalds!!! We waited in the drive through for an unnecessary amount of time. When we finally were able pay and get our foods the fries were cold, the straws were missing and the requested sauces were missing. We were on the road trying to get back home and so we needed to go an could not bring the items to the crew's attention. This is unacceptable for a McDonalds so close to a major highway. We travel the 64 corridor often and will not be patronizing this establishment again. It was our first and last time. read more

I live near this McDonalds... But God help me I feel like everyone should avoid this place. They ALWAYS screw up your order. And I mean always. They forget the drinks, they forget the sauces, they forget entire sandwiches. They forget the nuggets... Or they mess up the burgers... Or something. I've never come to this location without them messing something. It's really frustrating. I've even had them hand me someone else's order before and had to drive back around. They always tell you to drive around and wait ... But then they don't check things before bringing it out... Their phone number is broken now too... You can't even call them. read more

Nice stop right off the interstate. We were towing a travel trailer and looking for a stop for lunch. The lobby was open for takeout. There were plenty of spots along the side to park and the parking lot looped around so it was easy in and easy out. Even at the height of lunch, the service was fast and the staff was friendly. The food was fresh and hot as well. read more

The food made me sick. The cashier that took our order was not nice. I wish they could do something about this. Me and my mom both got stomach pains It made me worried. I will never be back here again because it wasn't good. Hopefully they can train her staff workers to be nice please fix your staff training them to treat special needs kids better and special needs adults read more

Slow, sometimes I think they are trying to be slow. No other McDonald's has every been this consistently slow. Great location to bad.

If you come here while they have minimal inside customers, don't expect high and mighty Service. The workers aren't very friendly and get frustrated easily. This restaurant needs some improvement and supervision!! would not recommend if you aren't comfortable dealing with poor service. The food is decent I will admit, but the service was bad! read more

We went in to order our Frappes because we had to use the restroom. Disgusting! not just a few pieces of toilet paper on the ground but toilets that have not been cleaned in weeks. the sinks were filthy and dirty toilet paper everywhere. put in my order and informed them of dirty restroom and was told "cleaning the restroom was not in her contract"! WHAT! Asked to speak to the manager and was informed maintenance had quit. Started looking around and it wasn't just restroom. Trash everywhere. Ice Tea container on the floor. Ice cream containers filthy. Broken ketchup packets on floor in dining area. Kitchen area a mess! They need to fire manager she couldn't even pick up a broom to sweep or a wash cloth to wipe down cabinets. read more

There was no one in line except me. I am in the car with just myself and my 3yr old. When I got to the pickup window a red head girl asked me to pull around to the other side of the building. I asked why and pointed out there was no one in line and she said "we have to keep our time down" I reminded her that timer is for service quality metrics. She said they were "already outside with my food". They were not, I could see my food on the counter. It wasn't someone else's because, again I was the only one there. It was a brown bag and a happy meal staged right where they put the drive thru food. She closed the window and walked away so I pulled around. A girl came out with my food less than a minute later handed me my food and went back inside. I did not get my child's BBQ, my drink was wrong and the fries were cold. There was nothing I could do about it though because I was no longer at the window and can't leave my kid in the car so I left with food I did not want and a new understanding of exactly how much mcdonalds cares about service now. read more

They don't understand when you ask for extra on your items. In the morning, they are great! Any other time though, just keep driving!.. and I don't mean to another fast food spot in Bottoms Bridge, because nothing in the area is good... Just drive to another town! read more

McDonald's - They call this extra tartar sauce - Burgers Near Me - Quinton, Virginia

This is the worst McDonald's I have ever been to. Drive through was unnecessarily slow to say the least!! We heard not one word from the two employees we encountered and after waiting over 20 minutes!! They both just looked at us and didn't say a word! Not hello or thank you. Only received 1 correct item out if the 5 we ordered! read more

Upon arriving at this McDonald's, the drive through line was wrapped around the building. We decided to go inside instead. We waited over 25 minutes for our order, and finally decided to ask for a refund as we had an appointment we had to get to. The cashier refused to give us a refund and rather told us our food "would be right out." The manager was the only one helping the entire store in the back, she really needs more help at this location. My order was wrong, and I didn't receive my coffee I ordered (then was STILL refused a refund). At one point the manager asked her worker to grab a sauce packet for her and the worker just looked at her completely dumbfounded... it is a shame this is basically a one person operation. Do better, McDonald's. read more

My family and I stopped here on the way home from OBX. It was pretty busy since it was Saturday at 9 AM and right off of I-64. The drive thru was also very busy. The staff stayed very friendly and attentive despite the large and anxious crowd. I was super impressed by how well the manager (didnt get her name - blonde haired female though) kept everything together and tried keeping every one happy. As we were about to leave, the power went out and even then she was very calm and collected. Went around and collected everyones receipts so she could keep working on orders. It is very easy to freak out in a situation like that, especially when things were already hectic. I just wanted some one to know that she tried her best and did very well. read more