New owners at this location have really shaken things up for the worse. They changed the manager from Jennifer who was great to Sam who is extremely rude and has backward social communication issues - they scraped the bottom of the barrel for this position to save a few bucks. The attitude of this new management is just plain indifference about giving a good experience and it shows in the quality of the food, condition of the restaurant, and treatment of customers. There are way fewer smiles in this place by everybody. When the owners are out of the building, the Managers lower the customer service standards even lower likely because they believe they are underpaid or unhappy for some other reason. Many of the Saline kids no longer work here. You are more likely to find a dirty table when you dine in than not. The condiment shelves are kept empty, so you have to go up to the pickup counter to get ketchup and wait for somebody to turn around to help you, which can take minutes some times. Half full fries are the rule. I have to ask for topped off fries every third time. You occasionally will get a stale bun too. The new owners don't support the local charities anymore and are not participating in the fundraisers that this McDonalds has supported for years. This was so disappointing. It used to be fun to come here, but now it is just a place to go for convenience. read more

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At least 3 times a week we go to this location and order a REGULAR coke, we see it on the screen. Once we get to the first door the repeat our order to us. Then once we get to the window they give us a Diet Coke and this happens multiple times and there are multiple times that we ask the people at the window if they are regular and they say yes, when it is in fact not. The totals are starting to add up 12 dollars a week for a drink that won't even get drunk. So this is not okay, you guys want more than hour, start doing your job correctly first. read more

I ordered from the mobile app for curbside delivery at 11:55am on Sunday for me and my grandsons. At 12:08pm I went into the store after 13 minutes of waiting and asked about my food. The young lady at the counter called for the manager who walked past, pointed were a man was working on my order, and kept working. At that time it looked like they were loading the fries so I went back to the locked car to be with my grandsons, figuring the food would be right out. At 12:17pm I went back into the store because it still wasn't out. The man was carrying my food out so I returned to my car with him. I asked him the name of the manager and he was very rude and said they do not give out names since they have a new owner. When I was giving the food to my grandsons I noticed it was cold, then I saw that my McChicken only had mayo on it and it indicated it was for the drive thru. I had ordered a McChicken with mayo, lettuce, and pickles. I'm sure the person in the DT that got my sandwich was not happy either. At that point, I was running late so I did not return to the store, especially since the staff were already so dismissive that I knew I was just going to get more frustrated. I have been going to that McDonald's for over 3 decades and never had that level of service before. It shouldn't take 22 minutes to get your order no matter how busy they were, and then to get a cold order, and the order was wrong was beyond acceptability. As I look at the recent comments it appears this is not an isolated incident. If I could give a 0 for the rating I would. read more

Well my gf and I spent the majority of last night and this morning puking our guts out, with all the classic symptoms of food poisoning. Courtesy of either the burgers or our shamrock shake. read more

Not sure why I keep going back... I guess the convenience, it's surely not the quality! Today we received 3 frozen drinks that were half frozen! Two had odd bubbles at the top, didn't realize how nasty they were until I had pulled out or these would've went back! You might be thinking they were setting while waiting for other food, not the case. We went used the drive thru and waited less than 2 minutes. This is not the first time we have received repulsive food here, it's gotta be hurting sales. I'm guessing a silent owner somewhere is wondering why this location doesn't perform better financially! This is why, check out my other reviews on this location. read more

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I almost drove an extra 3 miles to a different McDonalds because the reviews were bad. This McDonalds is awesome! great play area for kids! The food was perfect...most of all the workers were very polite! I asked for extra salt and sweet and sour, not a problem they were glad to help me with a have a great day! Don't believe the bad reviews, this McDonalds is awesome! I'm here on a field trip so I asked Siri on my phone to take me to the closest McDonald's. I decided I was going to try it even though the reviews were bad. I'm glad I read more

I hate that my spouse loves McDonalds. This place has screwed up every order we've made. Today we ordered nuggies, a double quarter pounder with cheese, 2 large fries, and two large diets. Ended up short a fry and our large drinks were made medium. The burger also looked like someone had ran it over before putting it in our bag. read more

I honestly had hoped this place had gotten better, instead I not only got the wrong sized drinks, my double quarter pounder looked like it was smashed on purpose and was served one of the two i ordered room temperature and under salted fries. read more

By the time I had got my food from online ordering I had a loving family of 4 and grandchildren and after all that they didn't get my dang apples which I perceived as a passive aggressive threat. The cherry on top is how the establishment looks like a corner shop where there's more junkies visiting than food sold. My rating would be a Zero except the ice cream machine was working. read more

ever since this location was sold to another owner, the service has gone down hill. I waited over 20 minutes in their nasty dirty lobby for nuggets, fries and 2 cheeseburgers. McOpCo take notice. this new owner doesn't know what they're doing. I worked at McDonald's from 2005-2020. This isn't the way. read more

employees here are always so sweet. The gentleman expoing food out of the kitchen was happy to grab me my extra sauce and napkins, love this Micky D's location read more

Don't order your food from there they make it Messing up and not even fresh. The service is fuck up too read more

McDonald's - this is supposed to be four things of bacon and two scrambled eggs where what the hell and I am paying over $15 for this - Fast Food Near Me - Saline, Michigan

would give less than 1 star if I could, consistently "forgets" to put items in the drive thru or curbside pick up bag, should not be the customers job to double check orders before leaving. Fries constantly dumped upside down into the bag so there's really no point in multiple containers. The only reason they have business is because they are the only fast food place left in town open in the evenings. Used to go out of my way to drive to Clinton but they are closed now and Saline location continues to be rough read more

Im a traveling nurse in the area , Im Africa American women , I go through the drive thru and gives the cashier a 10 bill , which she checks to see if it real. The person next to her ask her why shes checking a 10 bill and the older white women laughs and closes the window.  The old white women was rude and very disrespectful. The young girl she was training did no laugh or think anything was funny. She was probably just as surprised at the situation. I spoke with the manger and the manger blow it off stating the checking all bills but if that was true why would the young women next to her make that comment of why are you checking bills? I felt very uncomfortable. And will not be spending my money at that location again. People should know that this McDonalds location is racist!!! This was very disgusting Im here in saline taking care of all races and I get treated like that .. read more

We stopped here for a quick bite for the girls before dance. They were out of chicken tenders, ketchup, and toppings for some of the burgers. 80% of the tables were dirty, and all the trash receptacles were full. The guy who rang us up was friendly, but very distracted at the same time. He got the order wrong, and we didn't have time to make corrections. It's time for new management or new ownership. There's no reason a McDonald's should have such a low overall rating, and no reason customers should have to accept and patronize a place so poorly maintained and run. read more

Play area could use attention, as the surfaces are obviously dirty, and with the same gross stuff noted on a few visits in a row. A few times we've been teenagers have been hanging out up inside the kids structure too. Tables in main lobby always seems clean, but the play space ones tend to need more attention. Food areas seem clean, staff friendly and service is quick. read more

I reviewed this place a while back. I gave it two stars, thought it was okay. Well, I visited it recently, and I felt the need to redo that review. At first, I said this place was cleaner than most McDonald's. My latest visit proves that statement false. This McDonald's had peoples food everywhere! It was like walking into a pigpen! I also said that this McDonald's had great service. I feel that the people working here are nice, which is one of the pleasant parts of it. However, the ice cream machine was broken. It always seems to be broken, but that's not a valid excuse for me. They need to be on top of things like that! Especially with St. Patrick's Day around the corner! If I want a shamrock shake, then I better get a shamrock shake!! Also, something seemed to be wrong with the pop machine. I tried filling my cup with dr. Pepper, but it was filled with water instead! This is unacceptable!! I pay for a pop, I expect a pop. That's just the way it is. There was a constant ringing noise through the speaker as well. When you eat food, you don't want to be listening to a constant ringing noise, you want to maybe listen to some music, and talk to who you're eating your food with. I might have lost some hearing from it, which is not okay. Finally, I ordered a large fry. When I got it, the container was covered in grease!! What kind of costumer service is that?! It's child's play; not what I would expect from a global franchise. I wish I could give this place zero stars. They need to up their game; at least the workers are nice. 1/5 read more

McDonald's - Fast Food Near Me - Saline, Michigan

This is a nicer McDonald's than the ones I've visited on either coast. Comfy, upscale seating area. Makes you wonder what the poor people are doing today... Great place to grab a bite to eat; just stay away from the screaming, vermin kids in the play area. For those who are complaining about the drive thru: did you ever listen to the great Joe Pesci? You ALWAYS get F-ed by the drive thru! Get your lazy asses out of the car and come inside! The staff is very attentive here. They are offering breakfast all day so happy days are here again! Enjoy! read more

McDonald's - Nice, deluxe seatung area with big screen TVs. Comfy! - Fast Food Near Me - Saline, Michigan

I would rate zero. No one ever does their job properly there. They are terrible at giving and making correct orders. Let alone their service is awful. read more

(Before:) I'm sitting in the parking lot, quite shocked to be honest. I ordered 2 fish filets with extra pickle, 2 medium fries and 2 frappes but was cut off and told the frappe machine was down (quite frustrating when I'm on my way to work and have no other option aside from gas station coffee now. So nothing lol.) so I switched to a pop instead. Then when I got my food I was handed the food and the window was shut, I said have a nice day but was ignored, and when I pulled over in the lot to eat I noticed there is NO salt on the fries at all and of course this is my sandwich?! No I wasn't given a receipt either, but that isn't my fault. I'm so frustrated and I don't understand why I was treated like this over a simple order and there NO way I'm going back through the line just to be disregarded further. (Update:) I decided to go back around anyway and they didn't need a receipt, and they fixed my order properly for free. I've had much worse experiences and I appreciate them taking the time to fix it. read more

McDonald's - Fish Filet O Fish - Fast Food Near Me - Saline, Michigan

Should be laws against intentional messing with someones food, see pic. There is now way that this was in error, I'm guessing nearly a tablespoon of salt between the patty and bottom bun. I called to let the manager know he needs to address whatever just happened on the line. Of course I was offered a replacement, I would avoid this location. read more

McDonald's - Covered in salt - Fast Food Near Me - Saline, Michigan

This McDonald's has the laziest a.m. employees. They never open on time, they are supposed to open at 5 AM they never open until maybe 5:20 5:45.... The owner loses so much money. If I was him I would definitely fire these people!!!!!!!!! read more

The usual half-full fries, a not-frozen Frozen Fanta, and surly service at the pickup window. Another typical day at the Saline McDonald's. I can understand if it's during a rush, but I was the only one in line at the drive-thru. read more

Using mobile ordering today, sitting for 20 minutes in spot 2. They don't answer their phone. If McDonalds cannot support Mobile Ordering why are you doing it. And they won't answer the phone so I can get my money back. This is a joke. read more

Mcdonalds single cheeseburgers have no sesame seeds, that's why I like to treat myself once in a while - but today, for some reason they swapped out the bottom half of the bun with the bottom of one that had seeds hiding along the top edge. I didn't notice until I was almost done eating the burger. they're pretty lucky my allergy only causes stomach upset and joint pain and isn't the more severe type where you could die. gah. sesame is in everything. even burgers with no seeds. you might think I'm being picky, but they really need to train their people in allergens. I was only sick for a night, but it could have been much worse. read more

At lunchtime on a weekday, the drive-through line wraps around the building and into the street, causing a backup onto Michigan Ave. The place gets slammed at lunchtime, while nearby Wendy's has a line and wait time that are much shorter. Wendy's is just a little farther east on the south side of Michigan Ave., with the added bonus of a light that helps you get in and out of the place without stress. This McDonald's location was one of the first to try to become Starbucks-like, with cool-looking chairs and a coffee house vibe. I do admit that I like the little "isolation room" as a place to meet and chat with friends for some heavy-duty hand stitching. Maybe they meant the room to be for business meetings, but I like it for crafting with my buddies. McDonald's execs: If you read this, I'd like you to know that I don't like McD french fries any more, now that they're skinny and dry. Maybe it's better that way. I'm saving tons of calories for something better. read more

Terrible customer service! Beware! Normally when I go through any drive-thru I either pay with exact change or I use my card. Well today was the first day in a long time that I did not use either. I ordered $9.15 worth of food and paid with a $20. Because normally I wouldn't have change I would just pull up to the next window. Yes, I fucked up because I forgot to get my change. They REFUSE to give me my change! I called an hour later, when I realized I never got my change and called. Spoke to Jennifer and she was supposed to call me back but didn't, then talked to "another manager" who kept telling me that the money either was donated or the employee who took my order kept it as a tip.... why are you keeping your customers change! This is NOT HOW YOU TREAT YOUR CUSTOMERS! I WANT MY CHANGE! read more

I ordered an iced coffee in the drive through. What I received was an iced coffee with cream and sugar already added. I would never drink this any way but black. I'm diabetic so the sugar and carbs are not something I need or want. Extra gross is with a pandemic someone is putting in sugar and cream packets into my drink - more manhandling than necessary. It tasted awful - just tossed it - a waste of my money and no drink. read more

I would have given a 5 Star but they have one employee that just ruins the experience. The workers behind the counter are great! However, that tall woman with a pony tail that that "takes care of the floor" was unprofessional. I feel bad for her colleagues. There was an honest mistake on the order. I explained to her. She didn't say anything. Then I waited for a great while. I went up to her to ask her for an update. She responded "it's not my responsibility" in a condensing 'sweet' voice. I replied back and nicely said, "you can't help them out?" Her, "again, it is NOT my responsibility." She could easily say, "they are working on it and will get back with you." But nope! She decided to separate herself from her colleagues and the customer. Standing there with her arms fold thinking she's better than everyone. She is def not a team player. read more

This location is so awful! I don't get McDonald's very often, but the couple of times I went through the drive through last year resulted in messed up orderes. Then, tonight, after an urgent care visit, I promised my toddler an ice cream to cheer him up. 9:15 p.m. on a Friday night, and it took 22 minutes to get a hot fudge sundae. The line wasn't incredibly long--I fear the staff was just incredibly disorganized. It was a good reminder that I should just stay away. read more

I went to this McDonald's at 350am and it says they serve late night menu until 4am.. They were only serving breakfast.. Ok no big deal.. So I orders sausage cheese biscuit, a sausage egg and cheese mcgriddle, and a Coke.. So after an eternity.. I get my food and I received a sausage biscuit- NO cheese.. a sausage egg and cheese mc muffin.. and a diet coke.. I'm pissed.. read more

McDonald's - Not a mcgriddle - Fast Food Near Me - Saline, Michigan

Worst McDonalds ever. French fries and salads are cold. Out of lemonade. Out of pies. Bad customer service. Bathrooms were very dirty.

Horrible service!!!! In the morning when a supply truck is there all things stop they will gladly take your order, take your money but be prepared to wait. I waited so long that I left even after paying I will not make that mistake again I will go to another resturant!!!!! read more

This McDonald's location is awful. It's fast food, but not fast at all. Whenever I pick up something it takes at least 15 minutes in the drive thru. If I'm in the only one going through the drive thru, it still takes 8 minutes. Why? Because people in the drive thru window are yapping with my food in their hand, but have to finish their convo before opening the window to hand it to me. Also, the night manager there (around 11:15 at night, middle aged lady) is very rude. She hands me my food, I say "have a good night" and she says nothing back. How hard is it to be polite when I waited patiently for you to finish your conversation to hand me my food? I watched her for 4 minutes behind the drive thru window with my bag in her hand before she gave it to me. read more

Food fine. Literally gave us 20 napkins. Not sure why. Also when getting a hot tea they do not put the bag in the water with the splenda. This is a major pain when driving. All McDonald's do this and it baffles me. The handwritten sign looks really janky. read more

McDonald's - Is this a McDonald's standard? - Fast Food Near Me - Saline, Michigan

It could be better but where else you gonna go.... For some reason the small city of Saline lacks any significant restaurants despite the extremely large white collar population. Cleanliness could be better but the solid prices can't be beat by any local competitors. Employees are all nice and treat customers very well. The one downside is everything you order will be covered in grease even if you order a salad. The grease problem in unexplainable and really kills their opportunity at a high rating. read more

We went through the drive through, and we're given the wrong order. At first they asked if that was our food, we said no, and they insisted that it was ours. What do you know, it was wrong. Around 5 minutes later our actual food was brought out to us. read more

I visited the Saline McDonald's today about 12:30pm and placed an order of double cheese burger and a medium coke through the drive thru. When I came to the pay window I notice my order was the correct. I informed the young lady the order was not correct her response was, "oh well". When I went to the pick up window informed them the order was incorrect. Same response "oh well". Well, I will not visit this location again. read more

This McDonalds is the worst. The Drive Thru is the worst, they forget everything, they are very rude, and the wait is so very ridiculous. I waited in the line, after paying mind you, that means I am 2 cars away from my food, for nearly 20 mins. I then get home and the angus burger i ordered, tasted like it was a week old. They dont care about the food or the service. And asking for ketchup, seems like you are asking them for their first born, they dont want to part with the ketchup... read more

Drive through took 15 minutes to get 2 iced hazelnut coffees and the coffees tasted disgusting, very disappointed :(