Wendy's isn't what I used to remember, definitely has gone down the hole a lot. I ordered the following using the app: - Spicy Chicken Sandwich - 10 pcs of Saucy nuggets with spicy garlic parm. Chicken Sandwich - chicken patty was dried, lacked spice and definitely not what it used to be. Would not recommend. Saucy Nuggets - remove the saucy and replace it with "dried" nuggets. Nuggets that were sitting around under the light, only few nuggets were coated with the sauce unfortunately. The service can be a lot better, waited 20 minutes for my food... what ever happened to "fast food"? The place was dead, nobody inside and almost everyone was using the drive thru, which it seems to move slow as well. Yeah, won't be coming back here or most likely any other Wendy's for LONG time. read more

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Service was awful. Handed me an overfilled drink that spilled on me and in my car. No straws and missing a sandwich.

I ordered 2 Dave's Doubles through UberEats the total came to $36. For 2 burgers and 2 drinks. Our burgers arrived with no ketchup,mustard or mayo! The burgers were completely plain and dry!! It tastes like jail food! The 2 cokes we got were not even carbonated they were flat. Tasted like syrup. I tried to call Wendy's and there phone number is not active! This location is going to close!! I've been a fan of Wendy's since I was a kid and it's sad to see I can't even get a simple burger from them anymore. Wasted my money! read more

Never go here! The hours are inconsistent and the lines are always long. Go to McDonald's

I will NEVER come here again. Service is usually very slow, and they never get your order correct. Today was especially slow, taking a full HALF HOUR just to get the wrong order. Fast food is supposed to be fast, not take a half hour. The fact that this took half an hour for the WRONG ORDER is absolutely unacceptable. I ordered a frosty, a plain hamburger, and a large fry. What I got was a hamburger with everything on it, cold and soggy fries, and a drink that wouldn't have been bad if the drink machine actually had drinks in stock. There were many others waiting, all frustrated as they waited longer than me for the wrong order. I waited another 20 minutes to get my order corrected. The lady was very nice about it, but didn't refund my order even though I asked for it. All in all the workers were clueless. They claim to be hiring, but I know people who applied just to be ignored. I went to the bathroom, and was horrified. Feces appeared to be smeared all across the wall and floor. I would've alerted the staff, but the man cleaning was busy stacking trash in a pile on one of the tables. Disgusting. Ridiculous. I'll be bringing my money to McDonald's now. 1/5 (0/5 if possible) read more

Wendy's - Fast Food Near Me - Saline, Michigan

This location is cash money solid. I have always been able to find a clean table and the staff here is always friendly. I enjoy having frostys here. Birds love to bomb the glass roof dining area facing Michigan Avenue. The big draw here is the wonderful CocaCola Freestyle soda dispenser. You can have any combination of soda imaginable! The sad-sack nearby MacDonald's has a weak sauce regular bar-type soda dispenser! No comparison. One of the reasons for spending my hard-earned money here. Living large! read more

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Order a Bacon Classic Combo and they didn't even give me the burger. It was a bag with only fries. Didn't think I needed to check such a simple order read more

My son, his aunt and I ate here three days ago and we won't be going back. Rob's aunt ordered a strawberry shake and got a tiny smoothie. I ordered a cheeseburger with nothing on it and got ketchup, mustard and onion which tasted terrible...could barely find the burger(?). I don't know what meat they're using to make their patties but it tastes more like blah filler. My son said his burger tasted like bread. Now I know why there wasn't a line at the pick up window. Don't waste your money. read more

If I could give this a negative rating I would! Worst Wendy's ever! Burnt hamburger/ all bread and for $6 waste of money. Close this place down!!! read more

I used the Wendy's app to place an order for a small chocolate frosty. The app told me that the order was received and confirmed payment. I arrived at the drive through and told them I had an on line order and gave my name. The Wendy's employee stated they didn't have an order in my name. I confirmed the address thinking maybe I ordered at the wrong location. The employee confirmed the address but said there is nothing she could do because the order wasn't in the system that I would have to talk the manager. I said, I will just come to the window and show my confirmation and you can give me the small frosty. I pulled up to the service window and waited about 5 minutes for the manager. I don't fault the employees as obviously the app system wasn't working but my credit card had been charged. After speaking with the manger another employee handed me the small frosty and said, " We don't have any spoons." I can understand the app system failing but not having basic supplies to operate your business is a failure in management. I then drove to a Circle K gas station to get a spoon for the frosty. read more

Got here at 10 the workers were outside and they rudely told me they weren't open! It would have been fine to wait if they weren't rude.

Was there today and will NEVER go back. Service is SLOW! This was before the pandemic, now its even worse. The last few days I went there and they have had signs up, open 11am-2pm, then 3pm-6pm. The other day (a SATURDAY) it said open 11am-3pm. WTF? I know it's the pandemic and all, but how do you plan to stay in business if you change your hours at the last minute and provide SLOW service! Today took over 10 minutes sitting at the window just to receive my order. I saw inside their was 3 teenagers I would say just talking. Once we finally got our order, my burger was COLD. Probably because they had cooked it and was getting the rest of our order together. They should've gave me my sandwich while making the rest of the order. STAY AWAY FROM THIS SLOW PLACE! THEY DON"T CARE ABOUT CUSTOMERS! read more

So they got my order wrong, but at least they gave me what I actually ordered once I told them. Also all of the sodas I got tasted weak and had hardly any flavoring. read more

Terrible. SLOW Drive-Thru and he kept mixing up "first window" "second window" and who should pull up where. I had my window down hearing the other customers (2nd window was closed) and then when at the window listened to the added confusion. If would have been nice to get GRILLED chicken on my salad and not the fried patty. Also, the Caesar Dressing that COMES with the salad was not in the bag. The employees seemed more interested in fraternizing vs serving. Was also asked if I had a pop coming. Uhhh, no. Never ordered one. WTH is going on at that location!? read more

This Wendy's normally has customer service, I'm use to that. But today, I ordered a $4 for 4, grilled chicken to go wrap. Also a jr frosty. They charged me for a small frosty, but also gave me that size...so I'm not too upset about that! The fries were gross, way over cooked. And my go wrap has guacamole all over (mind you, the grilled chicken go wrap does NOT come with guacamole..NEVER has). Everything was sloppy. Haven't tried the nuggets yet, can only imagine what I'll find... a I would have gone back and had them redo everything, unfortunately I'm on my lunch break and don't have time... read more

Wendy's - Fast Food Near Me - Saline, Michigan

This Wendy's is decent. Waaay better atmosphere and cleanliness than the one over on Carpenter Road. I had chili from here one time so far, and it was not soupy, but I'll watch for that. I completed the online survey on the back of the receipt and got $2 off my next sandwich. What a deal! read more

I not happy with this place anymore just spent $34 got little kid drink's asked the girl at the window she told me that's what you get. I responded with I've never got that from here and I've been coming here for more then 20 years. The service has been bad the last couple times I've been. I'm done with them someone else van ge my money. read more

I had a nauseating experience! There was something that looked as if it was a mouse dropping in my cheese sandwich, the food and money were handled without gloves But there's more! Other times I have gone to Wendy's, my chicken nuggets were soggy and wet on the inside like and old sponge, and my (non salted) French Fries had a hair on them read more

Worst customer service ever! Arrived at 7:15 to drive thru with 8 cars ahead of me. Finally get to speaker to order...no one says "I'll be with you in a kk Kent" we just sit there for 5 mins. Finally a lady grunts out "can I take your order" and we pull ahead to window. Another 10 mins goes by before the order was handed to us. Casey was the lady working drive thru...never even said hello, just put her paw out for payment. Seriously?! 30 mins? This isn't a one time thing...it's fairly consistent. The owners should really learn to manage the place better. Last time I'm giving that location my biz. read more

The line took a long time, and we could tell that the cashier was new and she had to restart are order over again after it was half started. And when we got our food we were missing a drink our sandwiches were completely wrong and didn't take the stuff off we wanted off. Needed another fry, and the doors were locked so we couldn't get our order right! And I wish there was a -10 option because that's what I rate this Wendy's and tbh I would rather go to Taco Bell and poop my brains out then ever come back to thus restaurant! read more

If it was possible to give 0 stars I would I went through the drive through twice to get the right order. They made a mistake and forgot both of my drinks and only gave me 2 of 3 meals I ordered and did not give me one of my french fries I tried my hardest to be nice and asked politely 3 time a for the correct order and it did not happen read more

Avoid if you're looking for something quick! Not fast food!! They always close early! Wendy's used to be known for staying open late for their drive through option. This location always closes earlier than hours posted online. Drive through: Jessica is the worst! She will take an order from someone, then when you pull up to the speaker ask you to wait a minute (ends up taking 3-4 minutes) then she'll take your order and do the same to the next person behind you. With the way she works the drive-through it really slows things down. If you hand her a larger bill then what the total is for she will pause and roll her eyes. She doesn't mention the amount of change she is giving back when she returns it to you. It just seems like her position is a constant struggle for her. Bottom line: regardless of any detail I mentioned above that you may disagree with, and this place is not fast thus conflicting with the idea of fast food. read more

They are very slow every time and about half the time they mess up my order. Also they are usually out at the freestyle machine.

Just left the drive thru, Saline Mi. on Mi Ave. Got to work , sat down to eat my lunch. The whole order was screwed up as well as incomplete. What I had paid for was their #1 Wendy's meal. light mayo, light Mustard, Light ketchup. The burger was made with only meat and cheese nothing else...Disgusting! They even omitted the fries that were supposed to come with the meal! I then decided to eat the Lg. Chili with extra crackers that I had ordered with the meal...Oooh Ohh, No crackers at all! and no spoon! OK found a spoon to eat with and guess what. The chili beans were hard, like they weren't fully cooked! Damn it! So I call the restaurant, First attempt they hung up the phone after it rang a dozen times. Second call same thing. So I try the corporate contact on line to share my experience. The first thing they wanted was the store #. It can be found on your receipt it says. The bleepedy beep bleeps didn't include a receipt. I'm done with this place and you should probably be too! Be forewarned! read more

I have so many great memories of this Wendy's over the years. And by "great" I mean great like Voldemort. It's truly impressive how they have managed to stay so consistently terrible for so long. Today at 12:30, peak lunch time, I had a grand total of three cars in front of me at the speaker and it took close to ten minutes. With my foot tired from holding the brakes I eventually get to the 2nd window (first not open) to find no-one there. Oh, I can hear people in the background having a grand ol' time, but nary a worker in sight. Finally someone saunters over and I pay and get my food, only to find the fries soggy and my sandwich to have apparently been assembled by a blind person with no thumbs and a case of the shakes. I hate you, Saline Wendy's. read more

Have tried to order through the drive thru 3 times in the last two weeks. After waiting in line, when I get to the speaker, they inform me they are only accepting cash. Usually, I have waited 10 minutes for me to find this out. Frustrating is not the word for this. read more

This place is stupid slow, and I mean slow. 15 minutes for a frosty and 10 piece nugget. I can get way better food at Marks midtown coney cheaper and faster. And this was in the restaurant that had only 2 people in it. It's bad when sit down real places are faster than this. read more

I ordered the taco salad and I think it was the chili that made me sick. That's all I ate today. I literally will never eat at Wendy's again in my whole life! read more

This is the best Wendy's I have ever been to. The food is always consistantly good, the staff are always nice and moving fast, and it is always clean. So glad it is right by my house : ) read more

Used to go here every Friday for the chili, but has gotten soupy half of the time. I mean you can just drink it soupy. E-mailed the store with no replies, took my business else where and let me co-workers know of problem. read more

I'm tired of being taken advantage of at this Wendy's. Every time I go, an order is messed up or something forgotten. Latest visit they gave us drinks with no syrup, only carbonated water. We noticed once we got home, store refused to refund drink purchase. Do yourself a favor and stay away. read more

Let's be real: I love baconators. I won't admit it in public, but it's true. That said, this Wendy's is disgusting inside. We stopped in tonight, and there wasn't one single clean table in the entire restaurant (and there was one other table in there, so it wasn't that they were too busy). We're talking sticky pop rings, crumbs and crumbled up straw wrappers. Back of the house staff didn't have gloves or hairnets. I still ate my baconator, but I was judging myself while I did so. read more

This Wendy's has gone down hill to the point we will not go there again. Food, I.e, burgers, chicken nuggets, fries have been room temperature last three times we have been there. Frosty's have been just above half full and last time they were 74% liquid. The last two times our order was missing an item - very frustrating to have to go back even if it's the next day. Quite obviously this Wendy's is poorly managed which is reflected in the quality of staff hired and trained. Bottom line management and staff don't care. I highly recommend the Wendy's in Dundee. read more

Soooooo slow! I've come twice now and have waited 20 minutes just to order with only 1 car in front me. I see so many cars driving around to leave..they are losing so much business because it takes forever! read more

Saturday afternoon at 1:00. Lunch rush over, right? The service at the drive thru as SO slow it took 40 minutes to get our food. Brought it home and there were NO nuts with our 2 Apple PECAN Chicken salads; and NO sauces for our 2 orders of 10 pc. Chicken nuggets. Tried to call the store when I got home, to complain, but big surprise...... no one answers the phone either. BAD, BAD, BAD. No management there? read more

Shittiest Wendy's ever been there twice and was the only one there and it took 10+minutes for them to even take my order. Slow service Incompetent employees Do not go here It will only make you angry read more

Omg worst wendy s i took like 20 mins to make my food i love in Ypsilanti and wendy s in Ypsilanti is super fresh they give you alot for your buck these stupid idiot people just omg lazy and they mess your order up their was hardly no fries in my meals i ordered messing a frie large frie my chilli was no meat or bean just juice hamburgers was smashed and bitten off I'm sooo o mad i spent a lot of money and to get this service for the first time I went this wendy s location they really really really was horrible I'm very upset please can manager contact me before I call cooperate read more

Terrible service. Went inside because drivethru was long and I waited 20 Minutes for 2 hamburgers and a chicken sandwich. The counter worker was clueless and forgot what I ordered and I had to remind him twice. read more

OMG! This store is the worst when It comes to customer service! Almost 1/3 of our order was missing and they didn't give us a receipt. When we asked them to correct it they asked for our receipt and said without it they couldn't. The actual store manager Brooke called me a "B@*#hey FAG". And as for their corporate relations, they said they would send me a gift card, but any action would have to come from the franchise owner. I am disgusted and in disbelief read more