I'm actually stunned that McDonald's has such bad reviews here or just about anywhere. I ordered the $5 McValue meal for the kids and my daughter had her first ever chicken sandwich. She said it's 8 out of 10 good! This is coming from a girl who typically orders every burger plain. She didn't even complain about the lettuce and mayo. McDonald's is about as cheap of a meal you can get. It's not a healthy meal but it's a great treat for the little ones or kids at heart. My Big Arch burger order is my first ever sandwich only order that I ever paid for. I wanted to see what the hype is about. It is a really meaty burger with a lot of sour flavors. They put their signature sauce and I think 4 or more pickles. I started to like pickles about half a decade ago and so I'm not complaining... just sharing. So for a pricey fast food $10 burger I rate this sandwich 3.5 stars! I'm sure most of you know this, but if you don't you should get their app. If you have kids, you can collect points which can be redeemed for treats or sandwiches that you wouldn't normally order such as filet o fish or Big Macs. I typically order for pickup, pick a numbered spot and divulge my meal within minutes of receiving. The curbside pickup is the best because you don't have to step away from your car. Therefore I can't say much about the ambiance in my car. read more

McDonald's - BIG ARCH - Fast Food Near Me - San Jose, California

I'm extremely disappointed with the customer service at this McDonald's location. During our visit, the employee working the window, Dominic, was abrupt, unfriendly, and spoke to us in a very robotic and dismissive tone. He gave the impression that helping customers was an inconvenience. Regardless of how busy a restaurant may be, basic courtesy and professionalism should be expected from anyone working directly with customers. Unfortunately, this also isn't the first issue we've experienced at this location. Items are frequently missing from orders, and the soda machine does not appear to be properly calibrated, resulting in drinks that regularly taste incorrect. What made the experience even more frustrating was our interaction with the manager. Rather than seeming concerned about our experience, the manager appeared to discourage us from completing the customer survey. We completed it anyway, only to discover that there was no place to provide written comments about what actually happened. That makes it difficult to feel as though meaningful customer feedback is genuinely being solicited. Dominic would benefit from additional customer-service training, and I believe corporate or district management should take a closer look at the overall operation of this location. Between repeated order accuracy issues, beverage quality problems, and poor customer service, this location risks losing repeat customers. Customers shouldn't expect perfection, but they should be able to expect their order to be correct and to be treated with basic courtesy and respect. read more

Dont do curbside, or drive thru, missing items, missing orders, when I just ordered one item I never received it and when i went inside, showed them my confirmation they simply just said, they didnt receive it so they cant serve it. I just left it was a monopoly reward so all i wasted was my time. They were really busy so it took a long time just to talk to someone. Workers are running in and out because patrons are missing items. read more

McDonald's - Confirmation of order but never received - Fast Food Near Me - San Jose, California

if you're reading this please stop and dont even think about coming here!!!i come to this mcdonald's nearly everyday. not beci want to but because its the only thing available close to my house thats on the go. the service is horrible. when you're in line, employees just look at you without saying anything like "we'll be right with you". also, the food portions are way less now. if you order a mcflurry or sundae, they only fill it half way. the filet o fish are super tiny. i ate it in 3 bites. and some how, they always forget something in my order. worst mcdonald's ever!!!!!! read more

Terrible customer service, when I called to ask someone if the drive thru was open, the employee could only speak Spanish and didn't give the phone to someone that actually spoke English for some reason. Then when I got there I was getting my order taken and a Hispanic male taking my order stopped and took 3 cars orders that got there after me. Also the male cashier had a hard time speaking English. This was at July 12th at 12 am read more

Why do I have to put a bad review on the quantity of their fries? They constantly give you half filled fries like size of a small put in a medium container and it's a medium price. I don't have time to go back to complain since I'm on my way to work. Why this location trained their staff to do this and not fill the container all the way & be so greedy for profits. Very disappointed. read more

McDonald's - Half filled fries like it's a small - Fast Food Near Me - San Jose, California

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Horrible Big Mac and large ice tea. First the gave me a Big Mac with only cheese and pickles, and then a medium ice tea. They corrected the Big Mac but all they did was dumped the medium ice tea and added ice in a large cup. Then they had to lie that the ice machine adds that much ice. Unbelievable. read more

McDonald's - I ordered a large ice tea - Fast Food Near Me - San Jose, California

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Worst Mcdonalds around here, they need a new Manager like the one on Tully and Senter. Every time I come here, they make me wait in the front after going through the drive thru, its so annoying. read more

Nasty undercooked! I don't think the picture does it justice it's super mushy. Couldn't get ahold of them over the phone. read more

McDonald's - Undercooked Quarter Pounder with Cheese - Fast Food Near Me - San Jose, California

One of our food items was missing when we got home, the nuggets, but thankfully we got the sauce for them. Be better and make sure to check your customer's orders. read more

Worst McDonalds I've ever been to. I ordered a number 3 (breakfast) with an iced coffee, two extra hashbrowns, and a diet coke. I got to the first window and noticed they had not charged for the two extra hashbrowns. They asked if I still wanted them and I said yes so they charged me for them. I got to the second window and they handed me a hot coffee. I told them we wanted iced coffee and they asked for the receipt and realized the guy had put hot coffee, not iced, but they swapped it. We checked our bag and saw they missed the two extra hashbrowns. I told them they forgot them and they asked for the receipt and the guy had only charged me for one extra hashbrown!!! The guy at the window had someone else come, I assume the manager, but I could not understand her and just ended up telling them I wanted my money back for the one extra hashbrown. We left and found out they had shorted us a straw and given us the wrong breakfast sandwich. All in all, out of the six items we ordered, the only item that they got right was the hashbrown that comes with the number 3. read more

The service at this location is horrible. We wait more than 40 mins for our orders. So many people order after us get their order and we are still waiting. When we asked why it takes so long, one of the worker told us that they are waiting for fries. Instead of apologizing for the delay. They told us if we want a refund with an attitude. If that is your attitude toward customers then this location should close down. Your customer services is unacceptable. read more

Pregunté si podía usar el baño y me dijeron que no porque ya habían cerrado y yo dije está bien Luego ordene algo y me quedé adentro y otras personas preguntaron por el baño y a ellos si los dejaron usar en baño. son unos racistas ellos. 0 estrellas de 5 read more

worst mcdonalds ever!!!!! drive thru told me to wait curb side for 15 minutes and they gave my food to someone else! after i went in they still messed it up. never again. negative stars... read more

It's been a few times they have forgotten to put items in my orders, this time they only gave me the eggs in the big breakfast the eggs looked so sad and lonely in the big breakfast container read more

Chicken nuggets happy meal. Minecraft toy. Great service. Decided to eat inside. Has a tv behind me. read more

McDonald's - Fast Food Near Me - San Jose, California

Nice and clean place to enjoy the meal and spend time. Service good, the manger here is super nice and helpful. 05/08/2025 10am. read more

So expensive here. Mc chicken sandwhich is $3. Last resort place around here. Go elsewhere if you have time. read more

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I ordered something on DoorDash a combo meal 3 of them and none of the large sodas came with the order maybe next time make sure an item INCLUDED in the meal is given to the driver. read more

Service was bad, asked me and everyone in line to repeat themselves multiple times, and refused to remake my burger when it wasn't plain.

Horrible service today! We ordered 4 McFlurrys that took 20 min. When we asked for a manager and asked for her name she refused to tell us. And walked away. Not sure how she became the manager? Bad decision McDonalds! I live 2 minutes away and will drive further to get better service where a manger actually cares! read more

Workers don't care if are missing one or maybe two things from your meal. Lazy careless thought into how they preform simply task like filling a whole order correctly. I hope they close down so I never go here again read more

Made a pit stop here after a nice long run at Hellyer Park on a surprisingly hot day today. I treated myself to a McChicken, fries, and a Strawberry Banana smoothie which hit the spot. Big cheer for contactless curbside which worked flawlessly and super fast. The person who brought the food out was very courteous. read more

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Went here on a Wednesday morning around 7:45 and I was in a rush and knew what I wanted to order and ordered it quickly the lady on the speaker got my iced coffee orders wrong and then was unnecessarily rude with an attitude, saying that I asked my coffee plain when I never once said plain she probably miss heard me and started getting frustrated with me when my order was soooo simple , then at the second window they're like robots I got my food and they told me have a nice day which to them is basically telling you to leave because I reminded them I have two iced coffees and then in the rudest tone she told me they're coming , like you're going to assume they're done when they tell u to have a nice day. I don't expect good customer service here but my review is mostly informative for what you may encounter at this location. Food hit tho read more

The food was fine, exactly what I expected. The real reason why I am giving 5 stars is the amazing customer service- yes it's just a fast food restaurant BUT all the employees working the lunch rush were so nice to me and helped me. They were really busy too and didn't miss a beat. If you have ever worked in a rush it can be really hard to help people but todays team did a great job and deserve applause. Thank you for your patience and kindness! read more

The service was great! The food was good and the sweetest girl with braces and blonde hair working drive thru took my order.!

Kiosks suck. McDonald's app coupons don't work so I got overcharged and they couldn't help me fix the order

Es horrible, no te sirven la comida como la ordenas, se tardan mucho incluso sin haber movimiento. También ordené por la aplicación y nunca me dieron mi orden, cuando fui a preguntar, todos los asociados me ignoraron (fue un viernes en la noche, como a las 10, el local cerraba completo a las 12). Espero puedan mejorar su servicio ya que vivo cerca y es el establecimiento que más cerca me queda. Gracias. read more

Mcdonald's is always a great place for a quick lunch/brunch and it's at every corner--literally. My order usually consists of chicken nuggets, mcchicken and fries (unsalted sry yall). This location is often very busy so my food always comes out nice and hot, stays crispy for a fair amount of time! Sometimes I would have to pull over at the front for my unsalted fries but it's no problem because I'm glad that I'm getting what I asked for and the employee bringing it out is always so nice hahaha I've also gone here many times for a couple years now and I haven't experienced bad attitude and it's always been a quick in and out of the drive-thru. Although if I do experience this, honestly it's fast food and it's always busy; I'd cut a slack because I understand the stress. read more

We just left this location today. The staff working is very bad. I ordered on the kiosk but the burger they bring out no lettuce and we have waiting for the coke more than 20 mins. I just tell them help me make the coke no ice and they let me waiting like that even if saw my coke on the shelf already. I come there asking for the coke 2-3 times and they said someone will make the new one. HELLO! You guys just take out the ice only and that's it. Dont working like that and dont make the customer waiting for long time with only the coke!!! I known why this location is very lack of customer. Could the manager working with workers or training them again, please! My family get mad today and they dont want to comeback to the Mc Donal again. read more

I just bought a happy meal but there was no sauce when I got home. Because I like bbq sauce, I asked for an extra portion of bbq sauce and paid an extra portion. They did business dishonestly because this is not the first time this happened. read more

Their customer service is not very good they MESSED up 1 simple order of nuggets and a burger, had to went back not once but 3 TIMES to fixed my order, never coming back. Ask them nicely to change my order not only did they give me attitude not even a sorry. Be for real. Don't go here. read more

This place has really gone downhill! Used to be decent, but now it's terrible, the drive thorough is supposed to be a way to not have to park and get out, but is now obsolete. 9/10 times I come through here they never have my order right away. They always make park outside and wait, and when the order finally comes it's usually wrong! And it's not just me, usually there's about 5 other cars parked and waiting for their orders too. I'm not sure if it's because they are purposely understaffed because of the new California wage increase or what. But service is terrible now. Sadly I don't think the franchise owners care either, if they did the reviews would be much better than only 2 stars. Maybe they'll care when they get to one star or when we Start going to Chilis instead! read more

First of all I know it's McDonald's but come on lol old ass fries and chicken nuggets like they didn't even try fries were burnt and so were the spicy nuggets... such a waste of $17 read more

Yum! Their fries are always great here! Very crispy on the outside and soft on the inside! Not too much salt which is a plus! The McDouble here is very well made. Each element is stacked on individually to perfection! Unlike some other places where sometimes they forget the patty, bun, cheese, etc.. Drive through staff are usually very welcoming and quick with their work. Drive through however gets VERY packed in the morning (morning rush hours). Parking near there is usually packed since there is starbucks, subway, etc in front of mcdonald's. read more

McDonald's - Fast Food Near Me - San Jose, California

40 minutes for food. No employees there and all my food was still cold. Apple pies sent to me after expired time 2 hours later. This mcds needs to be shut down read more

McDonald's - Apple Pies Filet-O-Fish - Fast Food Near Me - San Jose, California

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Went thru drive thru for my order the burger I order seemed be sitting threee for a while . I ordered a large cup of. Ice. And they charged me for an ice tea . I ask manager why I charged for the ice tea she said that a cup of ice they charge for the cup and ice 1.78 each . Can believe it can't even get a cup of ice any more for under 1.00 this place is ceazy . read more

McDonald's - Reciept - Fast Food Near Me - San Jose, California

i have been going to this mcdonald's for the past 3 months after i finish the day at my program and today was the worst day for this to happen. i get home and as what i always get, 2 cheeseburgers with fries and coke, and they had one job. ON JOB ONLY. and that is to put THE CHEESE on a CHEESEburger. still very disappointed in my burger being bitten by the meat or probably just got it from another burger and placed it there with it being bitten. istg im never gonna order there at this point. check ur food after u get it or end up like me. :/ read more

McDonald's - bitten Cheeseburger with no cheese :/ - Fast Food Near Me - San Jose, California

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This McDonald's could use some work on hospitality. Not the best one that's for sure . But hopefully there's always room for improvement . Proper management is needed maybe they need to re train the manager and make sure they are sure what McDonald's is all about and how to add that into the way they work and there team or associates work as well . I mean I know a job is just a job and then sometimes it may feel like there's a lot of stress with fast food . But a good leader can usually help change how the outcome is fro their peers or teammates/ colleagues. That's all . One major issue is they always forget to put the sauce in my bag and it's kind of a huge bummer eating nuggets without the sauce . read more

Came on Friday to get happy meal and mini crocs. Paid for it. They ran out of toys, gave my girls different toys and said don't open it. manager said bring your receipt and unopened toys back on Sunday and we'll exchange it. Come back this morning and today's manager says "I don't know why they told you that we can't refund or exchange." What horrible service! This is what I get for going to east side ghetto McDonald's sheesh read more