Staff here is ok some are actually friendly and helpful.... food is 3/5 for McDonald's sometimes it's better. The upper management and owner of franchise may be horrible humans. Tons of bait and switch with their kiosk. Removes deals but then you can't order and deal for 15min and NO other McDonald's does this we go to read more

I write to offer a general comment about the McDonald's app. I started using it more than a year ago. This specific McDonald's did okay with it. But I'd estimate that the success rate is about fifty percent. What I mean is here, I placed my order about 90 seconds before pulling into the drive through line, and the person on the speaker had to get someone else, presumably a manager, who figured out the right order after I read the code number a second time, and he repeated back my name to confirm it was me. Probably half the time, maybe more, the app does what it is supposed to, but the people are confused and I have to go into the store or pull into the parking space where they bring the bag out to you after a wait. This only confirms that the issue with these innovations can be not the technology but the wetware. They no doubt have a stated Standard Operating Procedure. But in practice, the weakness is people (I include myself of course). You have to train people in the SOP, then practice it. They did better than half their peers, so that is saying something. read more

We requested the Sanrio ninja turtles when we were getting a happy meal and we were so excited to see what it was! We were about to get our order when a guy had to check our order but it was kind of annoying because shouldn't you know if it's the right order? Because when I normally go to McDonald's they usually never check the order and they just know it's right. After he checked it, he gave it to us and we drove away. Then we ate some fries on the way because we just couldn't wait but the fries were old, and stale it tasted terrible for McDonald's, because usually McDonald's fries are one of the best. But these fries, we're not even close. Then we got home, a little disappointed because the fries were not good. Then we were super excited to open the Sanrio ninja turtle collectibles! Then we open it up ready for more excitement, but then it was an ugly alien from Elio! And I knew it was old because Elio came out a while ago I was so mad it was so frustrating and disappointing. If you want horrible service and terrible food that's the place for you. Just a heads up, don't ever come here, and honestly if I could I would give it a 0. read more

Unfortunately, this was the only McDonald's in the area and I happen to stop by for a late night dinner. Had I known about all the bad the reviews, I would've never gone here as I wasted about 20 minutes stuck in a drive-through line that I couldn't get out of once I got to drive through electronic board only to find they had no beef! I've never been to a McDonald's that didn't have any hamburgers available for sale. The only thing they offered were chicken sandwiches and fish fillet. Also, the slow drive-through line means that the service is really bad inside and they don't really work that hard or fast at this restaurant. This McDonald's is a joke, and I would not recommend it even if I was starving. read more

McDonald's - Have you ever been to a McDonald's where they have no hamburgers for sale? - Coffee & Tea Near Me - San Jose, California

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Uniqueness: None. It's McDonalds Wait Time: [x][x][x][x][x] Drink Quality: [x][x][x][x][x] Service: [x][x][x][x][ ] Setting: [x][x][x][x][x] Cost: [x][x][x][x][x] Recommendation? Not much really. A quick review: Not much to really say in uniqueness at this spot. Just like any other McDonalds serving same foods as the others. Food came out without any issues when I've stopped by for pick up so far and service was quick and decent. It tends to get a little packed in the morning for the drive through so better to just park and go in and pick up. read more

McDonald's is cheap. They don't provide ketchup unless asked. They don't provide a cup holder, unless asked. They shorted both of my orange juice drinks. Terrible service read more

When you need a quick meal prepared fast so your on your way the drive through is always a convenient way to place your order, however, today the line seamed to be at a slow pace. Waited patiently then decided to come inside to order. Walked in placed my order, got my food and i was on my way. read more

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Once again my breakfast order was cancelled and would not let me reorder with same deal this time it was an hour before breakfast is done. Will comment every time this happens which is pretty constant since they don't care read more

This may seem like a strange story to relate, but here goes. Several weeks ago, our dear aunt in San Jose became quite ill, so we dropped everything and headed north. Several days later, she sadly passed away in the hospital with lots of family members and close friends there to lend support to the immediate family. After three days of intense emotions, we were wrung out and ready to drive home. We got off the freeway at the Cochrane exit to find a Starbucks. We ended up on the west side of the road, and realized that we were hungry with a long drive ahead of us. In that moment, though I rarely eat burgers, and when I do, it's not normally at McDonald's, I got a craving for a simple Quarter Pounder with Cheese. They had a deal on two, so that was our impromptu dinner. We sat in the car in the parking lot, eating our comfort food. Perhaps because of the tremendous loss we'd just suffered, in the moment, that burger was extra tasty. Almost a life-affirming moment. I relate that to longing for a normalcy of a less complicated time before experiencing the death of a loved one. We never went inside the restaurant. Our only contact was at the drive-thru, and eating that well-prepared burger in the parking lot. Whoever was cooking that day did a good job. read more

McDonald's - Coffee & Tea Near Me - San Jose, California

Very very upset and disappointed i ordered in the app it was still breakfast by the time i arrived it wasn't breakfast anymore i placed a mobile order pulled up to the window for them to tell me no its not my fault the app didn't update i think it's stupid very embarrassing and disappointed like they cant fix 2 McGriddles and a hasbrow they should update there app and not have one pay for the order and just paid again because they wouldnt make my original order so i had to get something else never coming back to this mcdonald's. read more

I haven't been to a McDonald's for years it feels like! I decided to swing by and get a Big Mac and was pleasantly surprised how well made the burger was. It literally looked exactly like from the pictures. The service was pretty fast but I guess that was because it was not during peak hours. Good experience so will likely go back to see if this is consistent. read more

Went there this morning for some coffee and some pancakes and sausage to go but for my surprise they didn't put any sausage in my order and went i call back so they can fix my order they said they did not have that order so nothing were fixed thanks mcdonald's read more

McDonald's - Coffee & Tea Near Me - San Jose, California

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I asked for sauces and they gave me completely gave us different sauces and i didn't realize till i got home. My sister is alérgico to onions and my sisters burger had tomatoes onions and pickles when we asked for no onion or pickles and the sandwich doesn't even have tomatoes. the worker also smoked when delivering the order... read more

McDonalds is not bad for a fast food place and the food comes out pretty quick. Disappointed in this location with the time though. Yelp, Google and McDonald's website all say this location closes at 12am but by 11:20pm all the lights are off and the workers inside ignore you. read more

Fast, hot food, and efficient operation. I was a little concerned because they were not busy this morning and my order came out so quickly, but it was all good. read more

Idiots. When they called the number for my order I told them they forgot the cup. I get a blank stare. I again said "cup"... blank stare. "I ordered a meal, I need a cup for my drink." Finally went and got a cup. When I got home there was no sauce for the 20 piece nuggets. Why bother even having an order kiosk if you can't even read and follow simple directions. Not going back here. I'll stick to In-n-Out where they actually get your order right. read more

I came to the McDonald's to eat with my friend. I went to the bathroom and a worker started unlocking the bathroom door without knocking. She opened the door when I was still using the bathroom. I walked out and all of the staff was laughing at me. The lady who did this was wearing blue and her hair was up. I don't know why she didn't knock first. Or why the whole entire kitchen laughed at me when I walked out. read more

Picture made me hungry and decided to try the crispy fried chicken sandwich. Was excited to try but when i opened at home, it's burnt!!!!! This is the second time in a row that this McDonald's place messed up my order.. read more

McDonald's - Crispy fried chicken from Mcdonald's - Coffee & Tea Near Me - San Jose, California

Omg, am I at McDonalds??? Oh it's San Jose...1 star only for the price, nothing on the staff etc. I don't eat McD's often but what's going on here.... By the looks of the inflation, you'd think the outside world is made of diamonds. I've never seen fillet-o-fish and Big Mac's for $9 and change and a hamburger $3 and change. Am I looking at the right menu? Dollar menu is practically non-existant. $1 for 4 nuggets. That's 25 cents a piece. I can't even call myself a cheapo....I feel like I stepped into a time machine that took me 50 years into the future. Instead, I drove 50 miles to San Jose......Ughhh my arthritis is acting up :/ read more

Never thought I would review a McDonald's and usually dont do negative reviews. I live close by so been here a few times but this will be my last. Food is always cold and items always missing inside the bag. Employees have attitude as well. Seems they don't follow franchise standards. read more

8/26/19 7pm Never thought I would write a review for McD's but here I am. Went to the drive-thru and they have 2 speakers to order from as our car was ordering another one was too. We get to the 1st window and the cashier was on the mic taking the next order. She didn't say the total or repeat our order to verify. Gave her a 20, the total should have been $17 but my husband recognized that we got $10 back. Check the receipt and it wasn't our order. The supervisor was waiting for us at the 2nd window, already knew there was a mistake and apologized. Gave us the correct change, food, extra lrg fries, and comp us our chicken nuggets. It hadn't bothered us but we did appreciate the supervisors efforts. We don't get that kind of service sometimes at a 5 star restaurant read more

Mcdonald's had a short line. single latina cashier. a couple backups to assemble/make orders. luckily cashier also grabbed small items: (coffee, drinks, etc). brew: (L. coffee, 1) -quick service by latina cashier, in and out quick. 4 stars for her drips: -average Mcd, average food, semi-busy -efficient cashier got me out quickly, Gracias! read more

Came through the drive thru for 2 sausage McMuffins (gotta love that dollar menu). The guy that took my order and the person at the pickup window were both friendly and polite. I almost didn't have to stop my car at the second window because my order was ready that quickly. The actual sandwich itself seemed like it was less than optimal but still playable (muffin not perfectly toasted, sausage seemed a bit sad). read more

McDonald's - Coffee & Tea Near Me - San Jose, California

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Came here since the McD's at Wal-Mart was closed. Service - +1 star - I came in and right after standing in front of a register; someone came, somewhat smiled then took my order. He was also patient even when I kept on changing my mind. I had two trays to carry and was offered help. Food - +1 star - Taking the fact that this is a fast-food place, food tasted like other McD's elsewhere so okay. They still had the Sweet Tea for a dollar-any-size so great! Sanitation - -2 stars - Below the Sweet Tea dispensers was the sticky floor. Also, two flies were trying to join our table. Male restroom trash bin was full. Speed, etc. - +1 star - Food was quick and there was Free Wi-Fi. 3 stars, what more could I say...just a regular experience in a fast-food chain. read more

Always getting food orders wrong. I ordered two double cheeseburgers with no onion or pickles and received two regular plain cheeseburgers. I also keep calling the phone number they have posted and no one answers. read more

McDonald's - Coffee & Tea Near Me - San Jose, California

This place closes way too early than they are suppose to This places closes 30 to an HOUR early and would not take anymore customers. I was hungry and saw that they were closing in about 30 minutes and went to their drive through but they were already closed. Their Mobile Order does not work and they charged me multiple times for the same order. read more

Alexander and the rest of the staff here are disrespectful as shit, he poured soda all over the side of my car and over me and my interior while in the drive-thru, and instead of immediately apologizing or offering me napkins, he laughed at me. When I came into the store to speak to a manager, every employee decided to laugh and think it was funny. Only until we spoke to a general manager over the phone did they decide to shut their disrespectful mouths. No one offered to clean my car and actually decided to insult it, so unless you drive a Lamborghini or Ferrari, expect the same treatment. I also had to dry clean my $150 limited edition Sharks jacket, so them comping my meal still didn't equate to the time it took cleaning my interior and clothes. Moral of this story is, don't go to this McDonald's. Absolutely disgusting customer service, but that's what minimum wage jobs' require nowadays I guess, zero IQ and zero professionalism in the workplace. Negative stars aren't possible so 1/5 read more

McDonald's - a blue hoodie with a shark on it - Coffee & Tea Near Me - San Jose, California

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Omg this location is crazy! The line for drive-thru was insane. So I thought it would be faster to go inside, well I was wrong. The line inside was as long and I didn't know why. They have a lot of employees working. By the time I got my ordered and walk out there was no line in the drive thru. Not sure why they can't get the lines moving faster. read more

Ordered an apple pie, they inform me AFTER I pay they're out of apple pie; no refund. THEN halfway home there are ZERO fries in BOTH happy meals. Needless to say I won't go back. read more

Got trolled so bad at the drive thru today! Me: The order is wrong. I want one, not 2 Her: you can fix it at the window Me: I also have a mobile coupon for the free drink Her: you can order it at the window too m'am Me: ok can I please get the vanilla latte? Her: tell them your drink at the window m'am Pulls up to window 1.. Him: So I have 2 mcnuggets and 1 qrt pounder Me: the order is wrong, I only want 1 order of each Him: So.. 2 mcnuggets and 1 qrt pounder? Me: No, just 1of each. I was told to fix the order at this window Him : So you don't want the extra order of mcnuggets? Me: No Him: OK so it will be... Me: sorry I was also told to order my free Mc Cafe drink here Him: scans phone.. Sorry it says the coupon is not eligible Me: it's not eligible because you haven't taken my order for the drink yet. Can I please order it here? Him: sure what would you like? Me: French vanilla latte Him: hot or cold? Me: hot. Him: OK so cold French vanilla latte Me: no, hot please Him: cold? Guy 2: she said hot bro Omfg. read more

The worker and management need to train again. I was at the pick up drive thru today and ask the lady did u ketchup, she say yes. I get home, there no ketchup. read more

So today I waited in line for 20 minutes at around 1:00 for a quarter pounder with cheese meal. Finally got it and it was so burned I almost broke a tooth biting into it. Burnt to a total black crisp! Parked and went in and explained to the woman manager that my meal was burned and she said ok well I ll just give you your money back. I was starving, haven't eaten since yesterday dinner and let her know I'd like another meal instead as O didn't have time to go somewhere else. . She wasn't happy about that but agreed. I get to my car, open the burger box and the second burger that took 5 minutes more to cook is more burned than the first. I was running late back to work by now so had to leave without getting it fixed but here's the visual! Things are always wrong here! read more

McDonald's - Coffee & Tea Near Me - San Jose, California

It annoys me that I HAVE to give them one star. I already can't stand Mcdonald's and this experience reminds me why I NEVER eat here. I came here for a bottle of water and cup of ice. That's it! A simple order, right? Well not if you come to this Mcdonald's. They were out of bottled water. What the bleep???? How do you not have bottled water!!!??? Ok fine. Give me a cup of water with ice please. Even this order was complicated for them. It was obvious because it took them about 3 minutes to fill it. I will never visit a McDonald's again. If I was starving and needed a meal to live, I still wouldn't eat at this McDonald's or any other one #annoying read more

Never thought I'd review McDonald's, but this is only regarding the hours of operation. On Google and on the door signage says they are open until 12 am. Came by on Sunday around 11:25 PM and all of the lights are off, including the drive thru menu boards. I dont mind if the hours change but please update time so people dont waste time coming to a closed location. read more

Stephanie made my day. I came in 10/10 using a coupon and even though it was giving trouble. She took the time to figure it out. There is good customer service left in fast food read more

had to deal with Corporate they charged me on mobile app my order but location told me i didnt pay and demanded payment. do not go here they have no clue how to run a mcdonalds loaction would give 0 stars if I could read more

Lmfaoo this Mc Donald's sucks so bad I cannot stress it enough. The workers always got some attitude as if they run some big poppin company, the place is always closed by 11 when Google clearly states they close at 12. Don't hire people if their lazy a$$ez are just gonna close a whole hour early. Aside from that half the time the food is COLD AF for no reason as if it's been sitting there for hours. Gross location with employees who feel entitled. read more

This is the McDonald's near where where I grew up from 5th grade on. The reason I am a fan of this place is because they always have one or two staff members that are cross-dressers or just pre-op trannies. It's really hilarious to come up the drive-thru window and be served by some short, ugly guy with drawn on eyebrows, lipstick, and hair pulled back in a pony tail. Seriously dude, you are not fooling anyone. By the way, if the person I just referenced is really a woman, I sincerely apologize. read more

1 Star I know, I know....I deserve it. Came back here AGAIN! Listen, we had just drove about 8 hours from San Diego back home and had no food at the house, so we stopped by here for something to eat. Fortunately (looking back, i guess it should be "unfortunately") we got there a few minutes before closing. The lady working had a great attitude and was really nice, so 5 star service....BUT ......yea, BUT that doesn't make up for the way the food turned out. Fries were barely warm....neither were the meat patties in the bigmac or cheeseburger. I had to resort to the old trick of drowning it in enough ketchup to be able to handle the taste......NEVER AGAIN!!! (ok, I admit, i'll probably be back in a few weeks....) read more

They messed up on my order multiple times and the people that work there have attitude