This is a McDonalds and it's on the nicer side of what I normally see from MCD. They have recently remodeled this restaurant from what I used to see on my way up to Kalamazoo. It's nice, the food is predictable and the people were SUPER NICE. Would I eat here again? You bet! read more

AWFUL! Extremely dirty. Bathroom was not clean, AT ALL. Ordered food (double cheeseburger and fries). While waiting, I was one of two waiting inside and after fifteen minutes of seeing hairballs on the floor and one of the workers itching her hair, I decided to leave without my food. read more

Do not eat here! OMG, I wish I had thought to check Yelp before getting a drive through here. To be safe and not eat and drive, I ate in the parking lot. I then went in to wash my hands. In the 50+ years I've been eating at McDonald's, I have never seen such a filthy restaurant and restaurant in general. I honestly don't know when the last time this place has been reviewed by a health inspector. Shoes stuck to the ground, soap scum on motors and tile. The only good thing I can say is that there was actually soap in the dispensers. Can I post negative 5 stars? Absolutely filthy. read more

If i could give this place a 0 stars i could. I've never had such a bad experience at a McDonalds before in my entire life. First of all they didn't give us all 4 of our breakfast sandwiches. Second of all when we asked to get our sandwich and hash brown we were told they couldn't serve us the breakfast anymore because in those 3 minutes of waiting, ITS NOW LUNCH TIME. No one knew what was going on, and the guy with the purple hair is extremely unprofessional and rude. I would like to say he was the manager but apparently he had no idea what was going on either. Dirty bathrooms and tables, ambiance was horrible. Thanks for a bad time. read more

The food was fast, but the bathrooms were disgusting even though the guy at the register said he just cleaned them. There was a group of workers just standing together talking, so its not like they were busy.. will not be returning. read more

This place should be shut down. Out of all the McDonald's that I ever visited, this one is the worst. I used the apps to place my order it did not give me a choice to order eat in or take out. When I came in to the restaurant, I told them that I wanted to eat in, which I mention again when the to go order was handed to me. Instead of removing the order from the bag, and placing the order on a tray, they kept on referring to the receipt which showed the order togo. In the past 10+ years, I have had more poor service problems with this restaurant than any other in my entire life. Since McDonald's can't seem to find good help at his restaurant, they should consider closing it down. read more

This place sucks. They crew up the order every time. I use the Mobil app. You would think it would make it easier but rest assured, it doesn't. It confounds them to no end. It doesn't matter what day or time of day, if you customize your order they will make it the opposite of what you want. Again, today, I ordered online a cheeseburger. Extra mustard, extra pickles. You guessed it. No mustard. No pickles. I have ordered extra sauce on my bagel in the morning ( they charge extra for it) only to find out they omit it completely. That's theft but that's for another day. You want ice. So sorry. No ice today. That would be hand to know when ordering. Maybe a sign at the order window. They could probably have a professionally made sign because it happens so frequently. I won't be back. You get one star only because there are no lesser amount to be given read more

I'd give no stars if possible.. ridiculous to have the lobby hours that say OPEN TILL 9PM and the damn doors are locked before 8PM!!! On top of that they cant follow the simplest instructions of "ONLY MUSTARD AND CHANGE OUT SLIVERED ONIONS FOR DICED".. they had to remake my sandwich 4 times before they got it right!!! read more

Zero stars! It's a well known fact that the filet o fish will sit out for hours until people order them, so you HAVE to order it Cooked to Order! Pretty bad that just to get edible food from McDonald's that you have to order it cooked to order! McDonald's is straight up trash - they don't care about quality or customer service. Half of the time when you order it cooked to order, the workers don't know how to find the cook to order button, so they press WELL DONE. I correct them all the time but they insist it's the same thing, but it's NOT!!! When they do that you get a hard filet that is fried beyond recognition. And everyone that gets a filet O fish knows that it's supposed to come on a STEAMED BUN, not toasted! How hard is it for them to get that right!??? Every time I've been to this location, whether I ask for it cooked to order or not, the bun is TOASTED and HARD, not STEAMED!!! Wish I could turn them in to corporate, but 99.9% of all McDonald's locations are just as bad, and they don't care! And the workers are always rude, it's always a long wait, and they are rude to you, never apologize and the food is never fresh. It's CRAZY how people just put up with this horrible quality and piss poor customer service. McDonald's will never get any better, because they just don't care, and neither do their employees. Most of the time it's like you are a nuisance, distracting them from being on their phones. The workers would rather be somewhere else - then get a job better than McDonalds! Don't take it out on paying customers! McDonald's is the WORST of all fast food chains. Sadly they are the biggest, so nothing is going to change. I wish they would just go out of business. read more

Ordered a single McChicken on the app and went into the store, waited 5 minutes with no line so I asked and the manager without hesitation bit my head off when I asked about it. I told her I was waiting on my order for a McChicken because I figured I didn't need to say I was waiting for a hot and spicy McChicken. Girl gave me the wrong order then banned me when I tried to take my order from her. I could understand someone having a bad day but it wasn't busy and I wasn't in a rush! Worst experience I've ever had at a McDonald's AVOID THIS ONE YALL. And to the lady who decided to do the most. I hope you're reading this. I didn't approach in a rude way at all. You were short with me and didn't ask for any explanation or even order confirmation. Please try harder or find a job where you won't be so miserable! read more

Went in for food with my family, ordered on the kiosk and went to pay at the counter. One lady was waiting for a small fry for about 5-10mins and the couple in front of her ordered the detroit lions box. The manager came out to be rude and continue to tell them their box is online only and then prove herself wrong because the advertisement on the TV did not anywhere on it that it was online only. The manager was super rude and left work right after the altercation. Luckily the couple got a refund and left. However for me, all the salt on my fries was in the bottom. Not the worst thing ever, but a stale bottom bun? Overall I do not recommend EVER coming here. Slow service, mediocre food, rude manager. read more

This place is a train wreck! Waited 15 minutes for a mobile order and finally went inside. Worker was walking around the dining room with our order! Then our "large" fries had enough to maybe make a medium! What the!!? read more

McDonald's - Got ripped off royally! - Fast Food Near Me - Schoolcraft, Michigan

McDonald's in Schoolcraft is definitely not one you want to go to. Even if they are open. Once again stopped there for breakfast 2 1/2 hours after they've been open and they say they are still setting up and do not want to serve food. And their lights and menu are on so that you can order food, very irritating. Very poorly run McDonald's. this is the third time in the past few months that I have tried to stop there for breakfast and they won't serve food even though they have been open. If they can't figure out how to run it get different management, or shut it down. read more

Terrible...terrible....terrinle!!! Ordered 2 quarter pounder, they were raw inside. Sent them back, got new ones.. .same issue...RAW. NEVER AGAIN!!@! Would not even give them 1 star! read more

The big blonde girl doesn't like to actually make anything. I heard her say "I'm not making it" and after 4 people ordered Carmel frappes and waited 20 mins she comes out and tells us they aren't making them today. read more

Absolutely appalling customer service. The staff are rude, service is non-existent, and the food is served cold when you finally get it. Dont try complaining as they give you your money back and tell you to get out! unbelievable experience! Would give zero stars if possible . Worst experience at a fast food restaurant ever. left with no food and furious. read more

Got me the wrong milk milkshake two times in a row. Horrible customer service.they should be sent to the Gulag right now and be more focused on their work like come on. Instead of vaping in the restaurant. read more

Orders constantly wrong. Today ordered a 6 piece nugget and got a nugget box with no nuggets but it did have sauce all over the inside of box. Called and complained to manager and he hung up on me. read more

McDonald's - a piece of food in a box - Fast Food Near Me - Schoolcraft, Michigan

Most disgusting experience ever. There was a two foot long hair in my mc double burger. That is a hard one to miss. Never again schoolcraft McDonald's. What a disgusting way to treat customers. I hope you go out of business at your next health inspection. Fix yourself! read more

This is the absolute worst experience I have ever had at a McDonald's. I placed my order through the app for a large, deluxe, quarter pounder meal, 2 plain hamburgers, 10pc chicken nuggets with 2 bbq sauces, small fries, 6pc chicken nugget happy meal with extra fries and ranch sauce. The quarter pounder I ended up with had no mayonnaise or mustard and it was cold, all of the fries were cold, and there was no ranch or bbq sauce. I tried calling repeatedly to nobody answering, when someone finally answered, she told me she remembers making the burger, and it had mayonnaise and mustard on it, and that I should've figured it out before leaving, and then continued on to say that I should've called sooner because anyone can say their order was messed up, mind you, for 20 minutes I tried to call until I finally got someone to answer read more

Ok woah, this place has terrible service. I just stood in line for 20 minutes for a cashier to come up, and when they got there, they asked us to repeat our orders multiple times. When we finally got our order they forgot our drinks. We asked for cups and they gave us small cups when we asked for large. When we finally got our cups, they didn't even have the drink that I wanted. Overall terrible service read more

Don't bother ordering ice cream. Ice cream maker is always broken. Also, if you order through their app it will charge you but you will never get a refund, even after reporting to corporate. read more

Joke of a place. If you are looking for fast food where they actually can fulfill your order... it's not here!!

The absolute worst service EVER! The so called manager just called me stupid for getting my order wrong, and threatened to curb stomp my boyfriend!!! On top of that the mailbox to the corporate office mailbox is full so no justice read more

Worst McDonald's ever. Horrible slow service, the food order is wrong 80% of the time, and if you call them just to inform them they messed up an order they will tell you, you are wrong. Also if and it's a big if!!!! They get the order right, their food tastes like shit!!! read more

This is the worst McDonald's I've ever been to. I've never seen a place get my order wrong almost every time I order something for breakfast. I get that it's morning and it's slow, but if it costs over 2 dollars to add an egg to a sandwich it should at least have everything on it you ask for. Do not recommend this place unless you're starving and wanna roll the dice on possibly getting the right thing. read more

Never open in the morning. Always have an excuse either someone quit screens or down. Food was never taken out to unfreeze. It's been like that for the last month. read more

Ok people living in a small town has it advantages and disadvantages, with that said the crew in the morning at McDonald's are wonderful wish i could say the same for the night crew, the other week i sat at the seond window for 2min 38 seconds for a sweet tea,mind you there was no car in front of me or one behind me, then i came thru friday night this past week and didnt receive all my order after she said it was a there and have a good night apologize for the wait. Would love to keep doing business with them, if only they would tighten up their nighttime crew to better serve the public read more

Went there shortly after 10:30 AM, just after lunch started being served. One would think the lunch food would be fresh at that point. Well, on this particular day, the hamburgers tasted about a day old (and one of them was even prepared wrong), the fries also tasted old, and there was no ice in my drink. At least the chicken mcnuggets tasted like they were freshly made. read more

this has got to be one of the worst McDonalds I have ever been to. you can sit at the drive through window for five minutes without any interaction from the employees. I can't imagine how much business drives off due to lack of service let alone the bad service when you finally get it. please change owners/mngmnt read more

I have gone through the drive-thru around 6 times in the past month (half breakfast / half dinner). Breakfast food was always super delicious and service was fast. Dinner time my orders have always been mixed up, slow service, and quality left a lot to be desired. read more

If i could leave less than a star i would. The fat white lady at the front who looks like her stomach makes her knees buckle, blonde with a receding hairline, i mean ponytail, told my brother no he could not have his burger remade. All he took was a single bite and it was hard, burnt, and rubbery, and she says "it's cooked to order." I said Okay well can yall just remake it, he's not gonna eat this. She then proceeded to tell me No again that it was not their problem and essentially to deal with it and have wasted 8$ on a quarter pounder? Miss girl would you wanna eat a burnt burger that you just spent your money on!? They then only put the burger back on the heater for a min or two and called that a remake. Horrible customer service. Also none of them are wearing any hair nets or anything, they all definitely breaking about five health code violations each.. health department might wanna do a pop in visit.. read more

Ok, it the old saying from McDonalds. "please pull forward. " No. Did you not know you were going to have customers at 11:45? Come on. Two Triples and a large fry. I refused to pull forward and got cold old fries. The two Triple looked like it was literally thrown together. The cheese was hanging off the entire bun. The sandwiches were..... Well typical McDonalds. I will not be eating their food ever again. I rarely go there anyway. read more

Always slow. No apparent management. Overheard someone say they planned to call the health department. Probably not a bad idea.

Walked in and waited for service. I made eye contact with 4 employees while waiting for service. No one came to the register to take my order. I waited for more then 10 minutes for someone to come to the register to take my order. Poor service. If you refuse walk in orders due to staffing shortages you need to put up a sign. It is beyond rude to look a paying customer in the eye and ignore them. Even more so when you keep doing it. read more

This was one of the worst McDonald's that I've been to. It was so dirty that our feet were sticking to the floor. The bathrooms were covered with toilet paper. We didn't even order anything because of the filthy condition read more

A To go order - requested light sauce on big mac. got it home and it was dripping & gooey with sauce. the order specifically said LIGHT. is McD hiring illiterate people that can't even read a printed order? This is the worst McD I've ever gone to. Every order I've gotten from this location has been messed up in one way or another. Thought I'd give it one more try, but never again. DO NOT GO THERE UNLESS YOU DON'T CARE ABOUT WASTING YOUR MONEY on inferior already inferior food. My suggestion is go to the store and buy frozen white castles, at least you know the crap you are getting. Shame on me and shame on Carly for making one excuse after another to me when I called. Schoolcraft McD gets no more of my business. read more

They can take orders nice and fast. Really slow for food to actually come up to the counter. Waited 10 minutes for a plain hamburger. Surrounded by a small crowd of people also waiting. read more

Went thru the drive thru and had to wait at 130 in afternoon for 2 fries and a 6 piece chicken nugget?! Waited 10 minutes only for them to bring out the wrong food and the girl ran back in so fast we didn't even have time to catch her. We had to go inside to tell them. No apologies just handed us food. Smh. Quickly making note to never return to this McDonalds read more

If I could give zero stars I would. The website says they close at midnight. I go to the drive through at 10pm and they told us they were closing because there are only two of them there. Nobody is even here mind you, so you're telling me you cant make a sandwich and some fries for two people? You're short staffed okay, so it may take a little longer than usual. Now i have to drive all the way to portage where I'll probably get better service anyways and waste gas doing so. Way to run a business!! read more