Staff friendly but overall service extremely slow. Food was what one expects from McDonalds. Over 15 minute wait is quite excessive and the natives were getting restless. read more

You wait five minutes in the drive-through just to have someone who speaks with marbles in their mouth. Try to take your order and then you wait another 10 to 15 minutes to get your food why bother cook it yourself and you don't know if they actually wash their hands why can't they learn to speak without marbles in their mouth so people can understand them read more

Waited over 15 minutes for a mcchicken and a Diet Coke. I got no straw and a regular Dr. Pepper. I'm sugar sensitive. :( I went on my lunch break and with how long they took plus the order inaccuracy, I won't come back. Seems like this might be typical since so many cars got in the drive thru and left shortly after. read more

The workers here make the door dashers stand inbetween the two doors after a certain time and ring a doorbell, they then make you watch your order sit there for 10 mins and get disrespectful when you press the ringtone asking them to just hand you your DoorDash order you can literally see just sitting there, on top of that they go on the app and say the order is ready for pickup then make u wait 10+ mins to HAND IT TO YOU not caring if it negatively affects the same person delivering their orders, there no reason you can't just go through the drive thru if the lobby is closed, every other local company does this. These disrespectful workers think nothing will happen to them when they waste everyone else's time and spit in my face after my kindness. This happened Jan 14th at 11:30pm read more

This is perhaps the worst McDonald's I have ever been to. We had a group of people and our eggs were green not like on Dr. Seuss but green as in, probably not good to be eaten and there was plastic wrap that we found with our eggs that each of us spit out, not sure what's going on, but somebody should call the health department on this place. Plus one of employees was making out with some guy near the bathroom. No stars for this review! read more

"Door dash only"...... what? Why? Makes zero sense why they are open but won't take your order without an app. It's strictly an emergency nothing-else-is-open option but I guess it isn't even that anymore. read more

Zero stars. This is the worst McDonald's I have ever been to. They are horrible in large and small ways every single time I visit, so at least they're consistent. Burgers are consistently overcooked, buns are often stale and dry, their ice cream and shake machine is broken so often, they should just remove those items from the menu, the Coca-Cola that comes from their machine is consistently stale, flat and warm, the french fries are consistently over-cooked in what tastes like old, used oil from Long John Silvers, and the majority of the staff are rude, slow, and fail to follow through on even the simplest requests. The drive-through line is the slowest I have ever been in, with wait times of 15-20 minutes even with only a handful of cars in line. And going into the restaurant is worse. A guest might wait five minutes before even being acknowledged, and when they are, it will typically just be long enough to take their order, and then vanish again. While waiting in the lobby, it's not uncommon to see people in the kitchen, horsing around, yelling to each other, loudly cackling, or singing with headphones on while there is a line of people at the drive-through and inside the restaurant. There's also a good chance that you will see someone coming back from their break, walking through the lobby and back into the kitchen, reeking of marijuana. I don't give this rating lightly-- I've been eating at McDonald's my whole life, and they were a client of mine for many years, so I have dined at several hundred of their restaurants. This store is not only the worst McDonald's that I have ever been to, but it very possibly could be the worst McDonald's in America. I think that the possibility of the current owner redeeming themselves and turning this restaurant around is next to nothing. Even after a complete tear down and rebuild of the building, the place is still in complete disarray and chaos. And to make matters worse, this is a McDonald's right in the middle of downtown South Bend. Our town deserves better, and I hope that McDonald's revokes this franchisee's license and installs a new owner as soon as possible. read more

Stopped @ this location because my Mother-in-law had an appointment @ Beacon hospital & needed to kill time. The app had a FREE large french fry so I ordered thru the drive thru along with a large drink. Anyway, the fries tasted like they were cooked yesterday & the smell was horrendous, within 30 minutes I had to go inside to use the facilities for a unexpected BM because of the grease. The place smells just like the fries & the bathroom was filthy too. I would avoid this place & find another McDonalds franchise if fast food is your thing. You'll be glad you did. read more

Their people are very rude. They take your code from your app and it says code received on the app and they tell you the code is no good. If you don't like it we don't have to take your order. She proceeded to cuss us out when we pulled to the window and asked for a manager. She then brings a guy from the back, not even in a manager shirt, who said oh well, pay full price or leave. We left and will never eat there again. They made us feel very unwelcome. read more

This is the worst McDonalds in the area, should be permanently closed, and is an eyesore to our downtown entrance. I've given them the benefit of the doubt more than once and now have ample data to give them this well deserved 1 star rating. You are guaranteed to save time driving out of your way to a different one at any time of the day. The wait is forever, the staff have the worst attitude, they may as well draw a permanent X through the shake section of the menu, and don't ever ever try to order through the app. It will take your money and this store will deny having received the order. read more

Wow, what a horrible location. I've never been in a drive through where they take your order, but don't show up at the window...

NEVER GO HERE!!! The staff this morning was clueless and didn't seem to care at all! They were slow. They asked me what my orders was after an extended wait. They asked to see my receipt. Franchise owner: TRAIN YOUR STAFF!!!!!!!! read more

The workers at this McDonald's are very rude. When I ask a who's out anything they ignore you and roll their eyes and continue talking to their coworkers. I recommend choosing another restaurant. read more

They are lucky I have to give them a rating. It should be no stars. I went to get breakfast this am ordered ahead on the mobile app. It was busy, Mother's Day, and well before their stated 11 am breakfast cutoff. Drive thru was backed up . After getting my receipt & pulling off to the side, I waited another 15 minutes b4 goi g in. They don't have my order & are no longer serving breakfast. I was & am furious- this isn't the only McDonald's that sucks. Plus I can never able to use my reward points. Now it's lunch time & we have 5 very hungry people. read more

I don't know why I continue going to this particular McDonald's. Maybe cuz it's only 2 blocks from home and convenient. Every time is as disappointing as the last. I always say please and thank you, never is it reciprocated. So the pleasantries are next to nothing. And the food is just terrible. I'm always reluctant about getting a combo meal cuz the fries are either old or not cooked all the way. And good luck if you're order is even correct. Always look at and keep your receipt. read more

We went through the drive through and got no service, so then we went inside and the employees didn't help any costumers within the ten minutes we were inside. No one was at the front counter to help at all. We ended up getting no service, and the service we did get was so bad this location doesn't even deserve a one star review. Would not recommend. read more

Worst McDonald's in the state, possibly the country. Would give negative stars if I could. Just terrible.

Don't. Go. Here. One of the worst McDonald's I have ever been to. Stopped at the drive thru for a happy meal. Asked for a 1-3 year old toy. The worker had no idea what we were talking about. Asked again. He said he didn't know. Asked again. We were ignored, no response. Then we waited in the drive thru line. And waited. And waited. And waited. Over twenty minutes. Three other cars in line bailed on their orders and drive off. Finally get to the window! Everyone is confused about what we ordered. The coke was flat and syrupy. And they forgot to give us our happy meal drink. If I could give this place zero stars I would. read more

Just stopped at this McDonald's near memorial hospital for coffee and restroom. Employee (male) urinated and didn't wash his hands. Also there is no hot water at bathroom sinks. read more

WORST SERVICE EVER. WAITED IN THE DRIVE THROUGH FOR 30 minutes for them to tell us they closed after the car in front of us. We had been there 30 minutes before they closed and their "boss" said they wouldn't serve us. Wouldn't recommend this place to my worst enemy. read more

Just what one would expect from McDonald's , fast friendly service with really hot coffee. There were no lines at 6:54 on this Friday morning. read more

If I could give zero stars I would... the service is horrible... they changed draws right in the middle of lunch... the lady at the window kept yelling for the manager to come open the cash register so she can cash me out.... after waiting aprx 3 minutes the manager comes says something to the lady then walks off without opening the Register... she yells for the manager again... not sure when she actually came because I pulled off... the lady at the window is always nice but management sucks read more

Half the time I go they aren't even taking orders the other half they never get the order right. There is literally no reason to go here.

No toilet paper. Iced tea isn't made like iced tea in every other McDonald's. Cashier is sitting with her friend and looks up occasionally to see if people need help. "Oh, I thought the woman doing drive-through might be helping you." read more

This location is newly renovated so it looks nicer than others. I stopped by on a Saturday that had a football game and was happy that the service was still quick and polite. I was the only customer in the restaurant but there was a long drive-thru line. read more

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Have been many times late-night where all lights are on menu board lit up and staff working there but at speaker I'm told only helping door dash and Grub hub orders. they won't say there closed. just not taking orders. extremely annoying waste my time and gas. read more

horrible food, horrible employees and management! employees close location at around 4pm but let family and friends come in, hang out and eat food. horrendous wait times in drive thru. go elsewhere and put the poorply managed and poorly franchise out of business! oh, they often charge you for a large meal then try to give you a warm watered-down medium drink and fry and then argue with you that the purchased meal was not a large until you show them the receipt they obviously didnt look at! stop hiring lazy young people who want you to pay them for standing around not working! read more

The most awful McDonald's in existence. It says 24/7 yet the doors were locked by 1 am. When we complained about the doors being locker, the woman at the door said "get in that car and uber." When we responded that it was not safe to get in a random car, she laughed and responded that we could not order. They left two 18 year old girls standing on the sidewalk alone. read more

Amazingly terrible! Went to the drive-thru, ordered a fillet of fish and a water. The sandwich was obviously hours old. It was a dark color and dried out. There were no napkins in the bag, and the person who gave me the food ( who looked like a manager) never said a word, no thanks you, here's your food, have a good night or anything. read more

Total was $11.55. I had a $50 and correct change. The young man said he couldn't take it (the $50) unless the order was over $30 it's not posted. There was no one there. Unbelievable. read more

Unfortunately, working downtown, for a quick cheap bite, this McDonalds feels like a trap. You can pretty much guarantee luke warm food, slow lines, zero enthusiasm, and subpar service. I find myself weighing how close the next MCD is out of town to avoid the headache of this place, nullifying the convenience of this type of establishment. Today I couldn't spare the time and got charged for and almost received the wrong order in the drive through. Typical of this location. read more

Typical McDonalds. Unenthusiastic service and ok food. Instead of the fun, colorful, happy place I remember as a child, McDonalds has become a cold, grey, fast food joint trying to be a coffee shop. I imagine my infant son will have a completely different view of this place than I did. Maybe that's a good thing... read more

This is the worse one always understaffed the employees aren't terrible but they never seem clean and the garbage are usually full and the bathrooms are gross and there always slow one time I sat there for 15 min for a couple burgers and fries and the fries where stale as ever read more

Good food. Good McDonald's. I like it. I was well served. My food tasted familiar, and I value that.

Made my way to the drive thru at 10:30 PM. Only car in line. Hardly understood the person taking the order. At the pay window 3 people thought that's the place to talk and play on the phone. No hello. No thank you. Nothing. Now the real joke. They had to make 1 Quarter Pounder. So let's get ketchup all over the side of the bun. How hard is that. I reach for a napkin. That's right, no napkins. Took a bite. What's this? I asked for no pickles, mouth full of pickles. It's dry, room temperature, unmelted cheese. Fries, Luke warm. I threw everything away. But I did get a nice Med $6.41 Dr Pepper. This is by far the worst McDonalds ever!! To the franchise owner, do us all a favor and close this store. This isn't a one time experience. This is the ONLY kind of experience this store can produce. Listens to the news, McD is in trouble and this is why. So many better places. read more

I have been to this McDonald's over 40 times. They have excellent customer service and the food is on point like 85% of the time. Cheap af. Please please stay open 24/7 and if you could start letting people walk thru the drive thru that would be dope. read more

My son found a piece of duct tape in his Big Mac while eating it. While inside waiting for the order, I witnessed an employee lick her finger as the shake dripped down the cup. There were outside managers there so I would hate to see what goes on when they aren't there! read more

Went there just after midnight only two other cars in line. Sat at the order menu for 10 min before I realized for some reason they weren't taking orders at both order lines Sat in line after I ordered for over 30 mins with still only 2 other cars. When I got up to the window I sat there again for 10 mins. The lady who was handing food out was on her phone the whole time. Waited all that time and I literally got the shitest food I've ever had at McDonald's. The fries tasted like they were made hours ago the sandwiches bread was stale as fuck and they messed up my sandwiches. I know it sucks working nights especially at a 24 hour drive thru but at least if I was waiting 40 mins I expect fresh food that wasn't sitting under a year lamp for hours. read more

Walked in and was like, NICE. The place has been upgraded and looked great. However, that feeling disappeared in about 10 seconds. There was a woman there yelling at the manager about some refund or sauce or something. All the employees pretty much stood there and didn't do anything. We ordered and the order taker was very nice. She said here's your number, they will bring the food to your table. Oh, ok cool. Well we sit down and we see about 4 tables with no food on them. One guy, 5 minutes later came back from the counter and had finally received his order after waiting 15 minutes. Mind you, there was no line inside and about 4-5 cars in the drive through at 12:45 p.m. Anyway, few more people went and got theirs, I believe the average wait time was 15 minutes, with no line. We got ours by going to the counter and not waiting that long. Food was missing, of course but was replaced with no problem. I noticed that the two cashiers did nothing but stand there at the registers. Everytime I have been to a McDonalds, the cashiers help with the orders. Not these two. While we were eating a lot of people, about 12, came in and out of the restaurant not ordering anything and just hanging around. The vibe in the place was not good. Looks great but I will not be going back to this one. If they were so flustered with that few customers I hate to see them when it was actually busy. read more

Went through the drive thru. Waited 18 mins for food. Decided to go in and politely ask what was taking so long. I worker that wasn't even being addressed came unglued and starting cussing and threatening me. Things go way out of hand and every employee there seemed to think they were in a street fight in ghetto. The manager didn't even do anything but tell me to get out of her f@&king store because she could not control her employees. They were cussing, threatening, throwing fry baskets, slamming on counters. I was absolutely stunned at this behavior. I was like something out of a movie or something. I asked 1 question and all the animals came violently out of the woodwork with the manager trying to tame them read more