Long wait times. I went through the drive thru. The girl tonight (12/11/25) she was nice and gave me a personalized experience. She told me about the Grinch Meal and how it was sold out during week one! I ordered a fish filet and a medium fry. Thanks to the app, I received the medium fry free. She did tell me to move forward to wait for fresh fries. The food was good and hot. I really appreciate on how well they cooked the fish filet because at some locations it be a hit or a miss. I waited 10 mins for my food but I do appreciate the person that was running out the food. He apologized for the delay and I can tell he was sincere. read more

Food - poor Service -poor Ambience- never sat inside My husband and son used to go to this particular location, so I stopped by to get a vanilla cone for my son. It took so long to take the order at the drive through, that I decided to leave before a voice came through asking what they could get for me. I asked for 3 vanilla ice creams cones. The lady repeated my order like she did not believe, that was all, I, was ordering. It took longer to get my order, at the pick up window, I received my order but the lady was distracted talking to a colleague, that one of the cones fell. She then decided I needed a cup, so she put one in a cup, and went on to the next customer. Not very nice. read more

This is a great McDonalds. My son and I come here pretty much weekly now since we are in the area on a weekly basis generally. Coming to McDonalds is a treat and this location does a good job at maintaining a clean and functional facility. The food is well made and I recommend ordering through the app as you can get some discounts and take your time ordering. Parking is easy and plentiful and the location is excellent. 4 solid stars and a thank you to the staff! read more

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Nearly every time there is something missing from or wrong with our order. nothing fancy, just consistent oversights of something getting left out. Once or twice during busy rushes I understand, but it is nearly every time, even when there is no rush. Service is also painfully slow, in the drive thru particularly, regardless of time of day. I have 2 young kids so we'll be back through I'm sure, but I shouldn't have to hold up the line even more and check the bag every time, then deal with drive-thru attitude when I request my complete order. read more

absolutely disgusting food ever The stench from the food will make you have to shower and wash your clothes. Employees are rude and they lie too But McD doesn't care. So I will stick with Burger King. read more

Find new workers. Simple order of cheeseburger and filet of fish waiting for 25 minutes lol still didn't get it. Never coming back here.

Service How the hell do you forget a person who ordered online and sat in a car for 30 minutes with no line read more

Always getting simple orders wrong. I ordered and payed for 2 plain double hamburgers and received 2 plain singles instead. read more

McDonald's - I just ordered and paid for 2 plain double hamburgers and received 2 plain single hamburgers. - Fast Food Near Me - Suwanee, Georgia

Needs more employees! Employers are heavily understaffed especially towards closing hours. I also did NOT get my drink with my order

After a 24 min , 6 car wait in the drive through.... I order two kids meals with a plan cheeseburger with cheese and ketchup only. Got home and my son took a bite of cheeseburger and it had mustard and 1 pickle with no patty. Kids meals did not have juice boxes. One kids meal was missing fries and toy. This is not the first or second bad experience here. Never go to this location. Go to the other McDonald's. Or anything else. read more

idk why i keep coming here. no other mcdonald's i go to is this slow and forgetful when it comes to orders :(

This McDonald's is located in the Kohl's shopping center in Suwanee. The drive-thru moves fairly quickly and the dine-in experience is solid. Clean and well-kept. I usually get the chicken nuggets with sweet and sour sauce. The best. read more

Horrible customer service. We were looking for a place to meet late at night to work on a project, and the sign on McDonald's said 24 hour dine in/drive thru so we decided to work there. We sat down around 10, bought dinner, and started working on the project. The food was typical, and nothing really stood out. Around 11:30 PM, I noticed 4 high school students walking in, probably finding a place to hang out. Then suddenly, an employee barks at them that she doesn't to "babysit kids" and that they can't hang out there. The group ended up leaving a few minutes later. Then the same employee caught sight of us and said that we had 30 minutes to leave. I got kind of worried since we were in the middle of a project, and the sign said 24 hour dine in. I went up to her and asked about the sign, and she got irritated and also said that she didn't want to "babysit kids" this late. Then in a sassy tone, she said that since I questioned her, we only have 10 minutes left to stay in the dining area. We still stayed there until 12AM. However, around 11:50, she went to the door and removed the sign that said 24 hour dine in/drive thru. I mean I understand that you get payed terribly and have to deal with people meeting late at night, but you don't have to sass everyone and remove the sign. Even though I live like 2 miles away, screw this location and I'm never coming here again haha. read more

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Slowest drive-thru in the area. Subpar management leads to subpar service. Got to think Chick-Fil-A across the street crushes this place in every way. read more

Worst place for breakfst. First time I visited there service was slow and no one was ordering up front. Today, I get there, and everyone was working in back. No one.said 1 word.to me for over 3 mins. This was at 8:45 A.M. I left and headed to Chick Filet. My english muffin was big and fresh. No more McDonalds for me read more

Horrible.... If I could go negative stars it would be a -5! Not sure why this location is still opened. Two young associates argued about using the little kiosk at the front. People sitting around. It took me an extra 10 min to figure it out. Why are you not just taking the order instead of forcing patrons to use the kiosk? I feel that it's lazy! and that's exactly what I told her that I felt they were! She argued all the way out the door. Where is your manager? Is she condoning this behavior? I'll never come here again. Ever! read more

Service was great by the night crew. The employee in the Yankee's hat was a great help and ensured that he got us our food. He was very respectful and quick. 10/10 would recommend! read more

Covid or not this place have always had terrible customer service. Check your order before you drive off.

This location is the worst in the McDonald's chain. The chance of getting the order wrong is always a possibility here. But, the biggest issue I have is the attitude of the employees. Never a thank you, never a please come back or have a nice day. They act like they are doing you a favor taking your money. read more

Why can't I give this place no stars. First let me start by saying this place has failed 2 of their last 4 health inspections so don't expect much. The staff at this location seems to think serving customers is an imposition to begin with, they definitely don't do special requests like "Hot Fries" I asked for that and the fries were just over room temperature, when I complained, I was told that all the fries were that temperature, I asked for a fresh order and the employee said something under her breath as she was heading to the fryer. The burger was standard McDonald's grade but again was served at about 85 degrees. The drink station was sticky and had garbage all around it, that might have been because the garbage cans were full. Overall, eating off a food truck would be less likely to make you ill. The best part of my trip was the fact that they falsified their health report, they changed a 56 to an 86 and when I confronted the Manager on duty, she said that the health department said that it was okay to change this on the report. read more

McDonald's - Notice the grade that the McD employees changed from 54 and U to 84 and B. Horrible place to eat. - Fast Food Near Me - Suwanee, Georgia

I was willing to give this location a chance but I would not coming close unless it was a bad time for them , the fries were really cold and the quarter pounder was still raw inside I am looking for a refund or something u guys don't come here read more

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Pretty unfriendly group working Saturday night. The counter guy just looks at you when you walk up-no greeting, no smile, etc. McDonald's customer service has been getting much better over the years but not at this store. read more

Came to this place around 1:45 pm on a Saturday to get a drink in the drive thru. Took 3.5 minutes for someone to acknowledge I was at the order window. Waited in the drive thru 16 minutes to get one drink. Sadly this is my 2nd similar experience. read more

I don't know what t he f is the shxt they give me but it's not the crispy chicken delux I ask for . Chicken and nuggets taste like last years rotten chicken. Gross ! Ewwww! And they didn't give me tomato on my sandwich . Anyway I won't ever go back again . Gross place read more

I like this location for many reasons: 1) They have the $1 drink (any size) 2) They have the $1.99 for 10-piece McNuggets 3) They're always accurate with my order 4) When I check in on Four-Square, I get a free dessert! read more

The worst!! Waited 15 minutes for a gd happy meal!! Are you for real? Never, never again. read more

This is not fast food. The line always takes over 20 minutes it does not matter how many people are in it

Very very very bad experience every time I come they get my order wrong.... every time.. literally worse McDonald's ever and tonight they did the same thing plus I had to wait 15 minutes just to get a answer from the girl inside and then she started yelling and being rude and she won't tell me her name because I wanted to report her worst place ever I don't recommend it waste of money and time read more

McDonald's - cars parked outside a restaurant at night - Fast Food Near Me - Suwanee, Georgia

Please do not come here you will be throwing your money in the garbage. They mess up the order without fail every single time we come here.. manager is a bitch.. food is always old never fresh, we complained one time on the food being old and they told us we should've told them we wanted it fresh when we ordered.. I mean shouldn't that be common sense to give people hot fresh food when they order? Oh well definitely one of the worst McDonald's I've ever been to in my life. Oh and they cut you off at the drive thru while ordering saying "yea I got that already what else you want" it's just a miserable time every time we come here so I finally learned my lesson and will not be back. Also I know it's McDonald's and don't expect a 5 star restaurant but still I don't expect garbage either. read more

(I usually never write reviews about places, but this place is mind blwo This Mc.Donalds is a**. One time I decided to go through the drive through to order some fries. It was about 8pm and there was only one car in front of me. While I was waiting in line I see this man ( looked like the manager) swing the door open while chasing another employee, for fun I'm guessing? COMPLETELY unprofessional. When I pull up to order I can barely and I mean barley hear the person speak. It was such a struggle to listen and order. As I pulled up to the side I already saw that the car in front of me left without getting his/her order. When I got to the window no one was there. I sat there for 3 minutes at the window(which is a long time in this situation) as a MADE EYE CONTACT with an employee. Nothing. Then the manager, which was the guy that ran recklessly outside, saw me and simply ignored me for Minutes more. I was fed up an left pissed. A reminder that this one just one of MANY terrible experiences at this mc.Donalds read more

This place is a JOKE. Food quality is bad, the worst McDonald's franchise ever. How is this place still in business???

Slowest drive-thru service of all the fast food places in this area. Avoid at all costs.

I come here for breakfast sometimes. The term "fast food" doesn't apply here in the morning. Expect a long wait at drive through. Cars backed up and parked waiting for their order. This is the case every morning I've been there. To top it off, the people taking your money don't ever say thank you. On a good note, the people that hand you the bag are usually polite. read more

Shay is literally the nicest employee we have encountered through the drive thru window; late night. She greeted us with a smile on her face and made us feel like we had been friends forever. I'm leaving this review because EVERY OTHER employee at this time of night is extremely rude so this shocked us and made our night ! read more

Make sure you double check all your food we have gotten numerous orders incorrect or missing & didn't notice until We got back to office major inconvenience it must be hard to find a good staff in Johns Creek read more

Without a doubt the worst run McDonalds franchise. Frequently closes early and simply ignores drive through customers. Most recent experience this week only one employee was working one hour before closing, many cars drove off after a long wait in line. Avoid at all costs. read more

No one would take my order at the drive thru but did the alternate lane for over 10 minutes. Eventually drove to the window and the woman could care less that I had been waiting. At this point breakfasts was over, only reason I stopped. So, I ordered the two cheeseburger meal. Of course had to pull up and wait another 5 minutes. Got home and neither of my burgers had meat! read more

This McDonald's was the slowest before the pandemic and now it's even slower. 3 cars in line took over 20 minutes .

The worst service ever! Slowest I got pulled for an ice coffee and no one even in parking lot or in drive thru with me

Worst customer experience ever. Aside from an almost 30 minute wait in the drive thru, the manager was EXTREMELY rude, and although they have signage, no covid protocols were followed. No masks. No gloves. Cold fries, crappy service. Do yourself a favor and stop at another McDonalds down the road. read more