Had to ring up my simple order 3 times to get it to go thru. Waited for 17 minutes for a quarter pounder and I was the only one in the restaurant. Burger was Luke warm and seemed like it was not made fresh. Ordered to eat in and they gave it to me in a sack for carry out. No ice in either soft drink dispenser. All the tables were dirty and there were flies everywhere. Worst McDonalds ever. read more

Not expecting much as it's a McDonalds.. but the fries are ALWAYS undercooked.. soggy and gross. Staff is hit or miss on if they are nice or not. Regularly forget items that we ordered. Thankfully I check before I get out of line so I just have to tell them at the window and it's fixed. Their ketchup and mustard machines have to be broke or something because it's literally only a dot of ketchup and a dot of mustard. I'm not exaggerating when I say that either... overall one of the worst McDonald's in the area. read more

Took grandkids there for dinner. Order was $42 for grandparents and two 6 and 8 yr old grandkids. I had not eaten at McDonalds in years. Ordered Quarter pounder and large fries. Hamburger ok, but fries....for all four of us...very bad. Not hot, no flavor, and very limp....soggy. picked up a fry...and it would sag....about 90 degrees. Their employee's should be trained...to not bag limp fries. Would like response from them...if they read the reviews. For their info....we were there at about 5:15 on Tuesday....6/30. read more

Been sitting in line for 25 min and still don't have the food. No refund offered. It's ridiculous. I wouldn't even give this location one star if I didn't have to. read more

I actually think the workers are playing with there butts took them 20 mins to bring me out 2 sandwiches

The managers there are extremely rude. One time my boyfriend went in to get my meal fixed and instead of fixing it the manager rolled her eyes at him and walked away. Yesterday I felt bad for the guy working cause it was so busy and people were getting angry and going in to get their food or leaving, we waited maybe 5 minutes so didn't seem like a big deal our order was fine but after I ate half of it and it started to taste off, I noticed the meat in my burger was very undercooked, I know some people enjoy rare/medium rare and most of the time it doesn't bother me but for some reason I felt instantly sick after seeing how bright pink it was. The vibe there is no good either, the poor employees seem so on edge and unhappy to be there, they would have better service if they had nicer managers and they wouldn't be rushing so bad that the food is undercooked. read more

Hey McDonalds- your sandwich seems to be a bit undercooked. I'm excited to stay up all night with my daughter when she starts vomiting. Zero stars. Stay away unless you want some major stomach issues. read more

McDonald's - Raw, not even undercooked, " crispy chicken". Stay away. - Fast Food Near Me - Syracuse, Indiana

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Food was ordered through drive thru. The steak bagel was rock hard. I fed it to my dog who had a hard time biting it. Big breakfast was fine but again the biscuit was so hard I could have used it as a weapon This McDonald's should be shut down! read more

Turned off online ordering does not answer phone appears to not be serving during all of open hours. Will rather take my business elsewhere.

If I could give less than a star I would. I have tried numerous times to give them the benefit of the doubt. They have not gotten an order right once. This time it was supposed to be a double filet of fish. First is was a single. Second there was almost no tartar sauce on it and to kick it off there was like a sliver of cheese. It's cold and the fish is hard. The bun is even stale. How long has this sandwich sat there? Seems like days to me. read more

The service is slow i hate going there the fries are old the Berger's are so small so baaad read more

McDonald's - Raw meat in my quarter pounder - Fast Food Near Me - Syracuse, Indiana

I've been living in the area now for 6 years. What I come to experience is that the local restaurant establishments have no comprehension of being quick and efficient. Is it the people in the area?? This restaurant has to be the worse of the worse. So if you come here wanting a fast meal; your best bet is to make yourself a pb&j. If you're wanting McDonald's menu items; then be prepared for subpar quality. The French fries are always rancid because the oil is old. The workers clearly hate their job; so it shows. And as for getting with the times(2021); by ordering on the mobile app, they don't or can't comprehend! read more

i use to work there everyone was a sloppy worker I even worked with a manager and her niece and her niece got special treatment all the time and while I also worked there I was never respected truly the worst establishmeny I've been to I've been to stake and shakes that are better then this dump of a place I'd say they need to fire these managers they do nothing except sit in their cozy chair watching they're minions do they're work honestly anybody whoever comes to work here don't no respect will be given you will be trained wrong you'll possibly get hurt working here that's a major possibility anywhere but that place is a death wish mentally and physically parents if your kids ever het the idea of working there don't let them for your safety from this dump honestly horrible read more

I have literally never been so disappointed by a restaurant, first off they don't answer the phones, but we ordered a meal for our daughter my husband and myself... his McRib was missing an entire bun, my Big Mac didn't even have sauce! That is literally the only reason I even got it. The buns were so dry and pathetic, McDonald's has never tasted so horrid, even for their average quality. And can't even call to complain because they don't answer their phone ! I've called 5 times now! Do not go here if you want even something tolerable to eat. PATHETIC. read more

McDonald's - Where the hell is the bun?!?! - Fast Food Near Me - Syracuse, Indiana

ordered a number 7 2 cheeseburgers and a lg fry. one cheeseburger was good the second had no meat on it. how is it a cheesBURGER without the burger? read more

This is going to be a bold statement but this is singlehandedly the worst McDonalds I've ever been to in my life. That's saying a lot since we are talking about McDonalds after all. I am shocked that the owner/franchisee if still able to operate and keep their license. Whoever the regional manager is should be fired as well for continuing to let this dumpster fire rage out of control. Let's take a look at some of the delights you can expect from this place. -Looking to wait 15 minutes for a coffee when there's 2 cars in front of you at the drive through? Check. -Want a cold cheeseburger with a rock hard stale bun and cold fries? Check. -Feeling a made to order Egg McMuffin at 2PM and get a reheated one from 6AM instead? Check. -In the mood for a COMPLETELY melted ice cream cone on a hot summer day? Check. -Do you want to order 4 meals for a carload of people, wait 20 minutes, only to get 4 wrong orders of cold food? Check. -Got a craving for a coffee at 8AM only to find out that they RAN OUT of coffee? Check. -Do you enjoy walking up to the counter and asking for a couple napkins and straws only to find out that THEY DON'T HAVE ANY? Check. I can go on and on. None of this is hyperbole or exaggeration. I understand this is a McDonalds and I'm not expecting high quality service, delicious food, or perfect satisfaction. But this place is on a different level of epic failure. I am shocked it remains in business. I hope that someone in corporate stumbles across this place or at least sees the reviews and cleans house. The people of Syracuse deserve better. Humanity deserves better than this. I wouldn't wish this place on my worst enemy. read more

I was with my grandma after a day of volleyball so we went to McDonald's to get some icecream we come up to the voice box and ask for a slushy they said we don't seve slushy so then we ask for ice cream we don't have ice cream so I'd rather go to burger King just to get some icecream read more

Although I had to wait on my food and I was given a 4 piece with no fries when I ordered a happy meal, my fries were fresh and the staff were very friendly! The gentleman sweeping the parking lot even brought my son his toy while we were waiting! Overall I drove away with a smile on my face regardless of the wait. read more

This place is extremely slow. The lady taking orders left her mic on so I had to listen to her talking through the loud speaker while waiting for the line to move. They just don't have their crap together. read more

The front door was open. My son and I were there and I'm wheelchair enabled. Guy lounging I the back says the lobby isn't open! We were on foot and needed a Coke, a tea, and two burgers. Why was the door unlocked? Why could we see him eating.? Yes, the manager needs lunch, but why lounge? Closed or open, it's not a good practice for a manager. And why leave the door unlocked! We had to walk all the way back home without food or drink. Thanks, McDonald's. Social distancing! read more

Manager is not effective doesn't know how to motivate workers who are standing around doing nothing.

The only thing worse that the food is the service. Drive thru orders are a real gamble. Chances are good your order is wrong. Either the food is made incorrectly or you don't get what you requested. If made correctly it will not be hot. Safe bet... large Coke, they haven't messed that up yet. Restaurant is currently being remodeled. Too bad they are fixing something that wasn't broke. Now it will be a different looking McDonalds with the same poor service and subpar food. read more

Slowest McDonalds ever! Waited 35 min. for a salad and sandwich. I suspect poor staffing and management are to blame. I was there on March 18 2018 and will not go back. The guy behind me waited 40min for nuggets. Pathetic service. This place is fast food at a slow pace.... read more

It's McDonald's food so it's alright but the service is absolutely terrible worst in the entire town

Stopped for lunch. The place was simply out of control. People waiting and staff wondering around. Left and went to Burger King.

This location is by far the worst I have ever seen. From incorrect orders to closing their grill down at 730 pm to closing 3-4 hours early and then opening 2-3 hours late! This location needs new ownership or some accountability read more

The employees are always forgetting your order before you even get to the first Window even after they take your receipt to "confirm your order" and don't give the receipt and on my last order my kids were looking forward to eating a delicious 20 piece chicken nugget they FORGOT them and we didn't have the receipt so we could not get it.the McDonald's is not bad its just who's working a lot of the time.but otherwise they sometimes get the order just right so it's not horrible. read more

The nicest people work here and they are so customer oriented!!! It is nice to get fast food and a smile nowadays

....same old same old. Ye Ole dump never ceases to amaze. The new "thing" at this joint is a Lon wait. I mean as in 20 minutes for a cup of coffee long. Doesn't look like anything else has improved. The play place is now a bare concrete floor where unfortunate kids are still known to play. read more

We had a complicated order and when I small mistake was discovered the employee immediately and politely acknowledged their error and fixed it. It was appreciated. read more

Every single time we go to this location the order is always incomplete! First time we overlooked the mess-up. Second time we were missing $16 worth of food!!! Family came to town and went to McDs and of course order mix-up! read more

The service was really bad. When we got the food back the sandwiches were all messed up and the orders were incomplete. When my sister asked more extra pickles on her burger, she didn't get it, so when she went back up to get more, they said she didn't order them and refused to give her more. read more

Horrible service. Came for 3 waters it took then 15 minutes. Sat in the drive through forever. Do not recommend bad service and really slow.

I hardly ever write a review but this is by far the worst McDonald's I've ever been to. 15 minute food wait with wife and 2 kids. Didn't order a lot either, only ones inside the place and only a few vehicles going through the drive through. So while waiting we get our drink cups. No ice in one machine and got lucky enough to get a bit out the other. No ketchup cups for the ketchup, no napkins, and no lids for our drink cups. So as we are looking around an employee comes over and what does she stock?? Straws!! And then walks away. At this point dumbstruck laughing, we get our food and sit down. Cold fries which I had seen sitting on the warmer for the past 10 to 15 minutes on my tray, wife's bacon egg cheese had no cheese on it and no scrambled egg but the egg from an egg McMuffin. Daughters egg McMuffin had no cheese either but the scrambled eggs were on her sandwich. Sons happy meal fries had maybe 4-5 fries in it. I get it, it's a jr size fry but really. Took both sandwich's back up to which they got right second time but were mostly cold. I went up to ask for some napkins and was given..,,,2 whopping napkins. I couldn't believe it all I could do is just laugh. On the way out the door all trash cans were topped off. So with no one in the lobby, very few people coming through drive through, apparently they were all too busy talking, throwing things, and cussing to actually do the work they are getting paid for. Was truly a case McDonald's of you get what you pay for. I just hope that the almost full cup of water I left on top of the trash heap can fall on whomever plays Rock Paper Scissors and loses to have to take it out the trash and spills all over them to cap off their pathetic service. read more

You have got to be kidding me. We went there for breakfast after church...it wasn't that busy. We got there at 12:05 at 12:45 I still hadn't had two breakfast meal deals. As I'm standing there I'm watching everyone at the drive-through get their orders thrown right out the window at them. So I said to the girl...why are the orders going out the window and why are we not getting ours? She says, "well we have a procedure to follow" I told her...well your procedure now is to get my breakfast...it's already been 45 minutes!!! So I'm waiting another 10 minutes because I was waiting on one of the hashbrowns and in turn the rest of my breakfast was cold. They got to get somebody in there to properly manage that joint. It's beyond ridiculous. The lady next to me ordered nine breakfast sandwiches...they brought her three trips of three and they were cold. I get it's McDonald's. But these people are looking for 15 bucks an hour. Yeah...don't make me laugh! I'll be contacting Corporate too. Everyone in the place was complaining. Time to get it together!!!! The lady behind me asked to speak to the manager and out comes this guy who didn't know what to say. We won't be going back there EVER AGAIN! read more

The manager told me, "go F*** yourself" after I told her I had heard enough of her cussing at her employees. Alicia was her name. Screaming at teenagers who were trying to move as fast as they could. Telling them to "hurry the f*** up". I am in utter disbelief that a manager in customer service used the F bomb on me. She quickly denied it happened when we asked for our money back and went as far to say "I'm allowed to treat my employees bad." This is NOT something I can make up. Everyone in the restaurant heard her tell me to go "f*** myself", including the poor employees working under her who were quietly asking each other, "did she just tell that lady to F*** herself." This is appalling. I've searched this location all over the internet to see multiple negative reviews, some even about her. It's a miracle they still let her work there and it is my hope she is immediately fired. A slap on the wrist is nowhere near okay after she berated and cussed not only her employees but a customer in front of everyone! read more

this is the slowest Mcdonald's i have ever been to. it took them 10 minutes to make coffee and lemonade. then finally said their coffee machine was broken. only giving us $4 back for the whole thing! all the costumers were rude and unhelpful. read more

I don't expect a lot from fast food. It's basically just empty calories wrapped in shiny paper, right? But McDonalds Syracuse, I are disappoint. I know it gets busy, but does that really give you the right to throw someone else's hamburger in a bag and give it to me, while a perfect stranger is, at this very moment, nibbling upon the meal which I ordered and paid for? Especially considering the meal that I ordered (and paid for!) was considerably more expensive than the one I received? And of all the world's abominations, I discover pickles - PICKLES! - upon this pustuous sack of grease called a sandwich. When the little 12 year old boy whom you employ behind the counter handed me a microscopic bag, I did protest, claiming that lo, this miniscule baby bag could not possibly contain the food which I had orderth! He assured me that yon bag was most certainly my midday fare and that I should scurry on thither, as there was a line behind me. Thus, I doth taketh my meal, only to discover that I had been entirely correct in my lamentations towards the peasant behind the counter - it was not MY repast which came in this sack of grease! You know, the fact that I recieved someone else's lunch doesn't bother me as much as that little boy's assertion that this WAS what I ordered and to move along. Silly little peasant! McDonalds Syracuse, you're normally awesome, letting people come in and get free refills even days after purchasing the cup - but you need to get rid of that no-doubt scabies-laden child who likes to argue. read more